-Good afternoon mrs Hong Tham and everybody in class. I’m..........., member of group 3.

As you all know, today I am going to talk to you about a famous hotel. My presentation is
divided into 4 parts. I’ll begin with general introduction about the hotel then I will look at
Hotel services. Next, experience from customers and finally hotel's prestigious awards.

I’ll start with some general information about:

I. General introduction:
1. JW Marriott hotel overview:
a. About Mr John Willard Marriott:
Founder and CEO of Marriott International Group, famous in the world’s largest hotel
business. He is the persion who turned a small beer bar on Washington Street into a powerful
Marriott corparation with an investment of up to 3 billion USD, owning an illustrious
culinary empire.
b. JW Marriott hotel:
On October 16, 2013, Marriott International Hotel Group officially introduced the first JW
Marriott-branded hotel in Hanoi. Along with Renaissance Riverside Hotel in Ho Chi Minh
City, JW Marriott Hanoi is Marriott International's second hotel in Vietnam. Rising high
above Hanoi's new Central Business District and adjacent to Vietnam National Convention
Center, JW Marriott Hotel Hanoi is an inspiring destination in the center of it all. Boasting
contemporary design, our business hotel showcases world-class services and curated
amenities, catering to the needs of the modern traveler. Treat yourself to rejuvenating spa
services, swim in the quiet serenity of our pool or reboot in our 24-hour fitness center. Dine
around the world in our renowned restaurants and enjoy live jazz at our club. If a meeting,
wedding or social gathering brings you to Hanoi, delight in extensive indoor and outdoor
venues, custom catering and five-star service. Relax in the comfort of your luxury room or
suite, where floor-to-ceiling windows offer views of Vietnam's capital and the lake. Whether
traveling for work or pleasure, look forward to an exceptional stay at JW Marriott Hotel
Hanoi.

2. Discover Ha Noi, VietNam from five-star luxury hotel

a. JW Marriott Ha Noi:
Located in the city of Hanoi, beside a tranquil lake, the hotel resembles a green oasis in the
middle of the city. While immersing in the vibrancy of Hanoi, it is still able to uphold the
calm, serene world of its own.
b. Legendary Dragon:
Designed to American architect Carlos Zapata, who also composed the plans for the Bitexco
Financial Tower in Ho Chi Minh City, the JW Marriott’s most unique features is that it is
architecturally modelled after a dragon lying on the banks of the adjacent lake.
c. Nourish your soul:
Many of us spend large parts of our lives on auto pilot, not aware of what we are
experiencing, missing out on all the sights, sounds, smells, connections and joys we could
appreciate. JW Marriott's packages are designed to inspire mindfulness - to take charge of
your body, mind and spirit; to choose happiness even in tough times.

Now we’ll move on to :

II. Hotel services:
1. Rooms:
Talking about the quality of hotel services; The first thing that people evaluate is always the
room. With JW Marriott; you will not be able to find a more classy and luxurious hotel room
in Hanoi; because their services are almost complete in meeting the needs of customers.
Rooms at Marriott Hanoi cause sympathy for their spaciousness; to make a comfortable
atmosphere. With an area up to 48m2; customers are completely satisfied with the open
space; not be bothered by the feeling of suffocation like when staying in hotels with narrow
space. Besides; The room is also fully paved with wooden floors and glass doors are placed
up to the ceiling of the room. Enter the room; Customers will have the feeling that the space
is expanded even more because the glass door creates a spacious feeling for the space.
Not only focusing on the design of the room; The bathroom is also fully invested. The
entire bathroom is tiled with marble. Equipment is equipped from A to Z such as: shower;
bathtub; water heater;… Simultaneously; Fragrances also make the room feel more
comfortable and pleasant.
Especially; the bigger the hotel; people pay more attention to every little detail. Factors
that attract customers such as: High-speed Wifi; TV with international cable connection;
dedicated sound system; minibar;… makes JW Marriott Hanoi score with its 24/7
availability.

2. Quality food service:

JW Café

RESTAURANT

Soak in scenic lakeside views as you enjoy JW Café cuisine, their award-winning
international restaurant. 7 food stations along with open cooking station present authentic
offerings from all over the world.

French Grill

RESTAURANT

Savor French-inspired classics at one of the best high-end French cuisine restaurants in
Hanoi, which features modern and delightful French specialties. Having a wide selection of
wines to perfectly pair with your dishes, French Grill ensure that your gastronomy journey
will be unique and uplifting.
Akira Back

RESTAURANT

Akira Back presents infinite possibilities and boundless creativity in its culinary creations,
skillfully welding modern Japanese cuisine with Korean accents and culinary influences from
around the world.

Various other services

In addition to providing services as a regular accommodation; JW Marriott also aims to serve

the health needs of customers.

Spa right at the hotel

It's convenient to stay at the hotel and relax right here, isn't it? Spa at JW Marriott is located
on the 8th floor of the hotel to serve the rest needs of customers. The design at the Spa is
extremely luxurious; making customers seem lost in the land of peace; with wonderful
relaxing experiences.

Melt away your worldly cares at Spa by JW, their oasis of rejuvenation and relaxation. JW
Marriott Hotel Hanoi offers travelers to Vietnam's capital a unique destination for body
wraps, facials, signature massages and more.

Gym system and swimming pool

Health care is a basic human need. Turn that need into a service to serve customers; It is a
wise choice to increase revenue

Weddings & Meetings

If you are looking for a romantic setting for your wedding where you can immerse in nature
and appreciate the beautiful color of the sunset sky, JW Marriott Hanoi will be your ultimate
choice. With beautiful views down to the sparkling lake, this tranquil location provides the
perfect backdrop for those memorable photos. This private and unique area is an ideal venue
for an intimate but luxurious ceremony