Juan Carlos B

8201 Century Blvd. Paramount, CA 90723 | 562-270-8685 | jbugarin4@toromail.csudh.edu

Objective:
Position as Entry Level Account Manager utilizing skills in proficiency in Microsoft Office
Excel, ability to travel nationwide, and excellent written and verbal communication skills.

Summary of Qualifications:
 Ability to demonstrate sound judgement and decision-making ability.
 Ability to establish, maintain, and retain loyal relationships while successfully
managing service requirements of clients.
 Solid organization skills ability to coordinate multiple projects simultaneously 
 Meets deadlines under stringent time constraints
 Fluent in Spanish spoken, written, and translation.
 Fluent in English spoken, written, and translation.

Education:
August 2018 to Present
California State University Dominguez Hills Carson, CA
Major: International Business GPA: 3.7
Expected Bachelor of Science Degree in International Business in May 2022

Employment:
Customer Service Associate | The Home Depot | Paramount, CA | May 2019 – November

2019

 Resolved customer complaints or involved the appropriate manager to ensure

customer satisfaction.
 Answered and responded to customer phone calls and inquires quickly, accurately,
and professionally.
 Verified customers are receiving everything they ordered, and all orders are being
released properly.
 Take orders and make any order corrections in the computer, in person, or over the
phone.
 Aid customers who are shopping in an unsafe manner.
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Juan Carlos B
8201 Century Blvd. Paramount, CA 90723 | 562-270-8685 | jbugarin4@toromail.csudh.edu

Employment Continued:
Head Cashier | The Home Depot | Paramount, CA | November 2019 – Present

 Handle customer complaints using the HEAT (Hear, Empathize, Apologize, and Take
responsibility) method, involving management as necessary.
 Oversee operations of Front End including Self-Checkout, Lot, and all remote
register locations.
 Ensure that Front End Associates follow SOP regarding cash handling procedures,
including Self Check Out.
 Train, coach, and develop associates’ customer service skills.
 Maintain current knowledge of policies and procedures affecting the Front End.

Capabilities and Skills:

 Demonstrate a strong power of analytical reasoning.
 Project self-confidence, authority, and enthusiasm.
 Dress consistent with organizational expectation.
 Proficient in Microsoft Excel, Word, Access, and PowerPoint.
 Fluent in Spanish spoken, written, and translation.
 Fluent in English spoken, written, and translation.

Awards, Honors, and Activities:

 Placed on the Dean’s List for earning a GPA of 4.0 during the Spring Semester of
2021 in Carson, CA May 2021.
 Received a Homer Badge for providing excellent customer service in Paramount CA
June 2020.
 Named Customer Service Associate of the month for my outstanding job
performance in Paramount, CA August 2019.
 Named Head Cashier of the month for demonstrating leadership skills during harsh
times in Paramount, CA March 2020.