Diploma Business (Small Business Management)

Scenario

Al-Rakah is a family owned group of restaurants in Khobar. The Project Plan is in

Appendix 1. At the moment, its restaurants are only open for evening service. The
Al-Rakah group aims to diversify and expand sales.

The General Manager will be a new appointment and will only be responsible for the
dinner time service and to ensure the success of the project. The restaurant has
requested a new Record Management Policy that will be produced by the new
General Manager. The accountant of the group will incorporate the project finances
into the group accounts. However, for monitoring purposes, there will be a need for
a separate financial system for the project

The business currently has buildings and contents, employer liability and public
liability insurance. There is no website and bookings. There is little information
covered in the project plan. Therefore the management is keen to explore
innovative ideas/tools to enhance the business.
 Task 1

You are required to produce a project plan for Al-Rakah’s Restaurant. The project
plan should be produced electronically, and it must be produced using (appendix 1).
The project plan must include evidence of the following:

 Identify areas of improvement/innovation in the project plan such as project

management tools and applications.
 Mail the project plan to the stakeholders and agree with your team on the best
way of delivery(Appendix 2)
 Identify security , retention period and disposal action for the new Record
Management Policy

The task is recommended to take 1:30 hours to complete.

Task Unit Evidence

Task 1 22 (1.1,1.2,2.2,3.1) Word Document
23 (1.3,3.2)
25 (1.5,2.2,2.6,3.3)
26 (1.2,1.3,3.3,3.4)
31 (1.2,1.5,2,5,3.2)
Task 2

Bank Reconciliation
You have received the first bank statement for Al-Rakah restaurant. You are
required to check the bank statement and compare it with the bank account. Both
documents are in Appendix 3

Prepare a bank reconciliation statement to reconcile the updated bank balance with
the bank statement. You should use the Bank Reconciliation Statement and
bankbook in Appendix 3.

The task is recommended to take 1 hour 30 minutes to complete.

Task 2 Detail Unit & PC

Prepare a Bank Reconciliation Statement 29(1.2, 1.4, 1.5, 2.1, 2.2,

3.1, 3.2, 3.3, 3.4, 4.2,
4.3,5.1,6.1, 6.2, 7.1, 7.2)
30(2.4, 2.5, 3.1, 3.2)
Grading Criteria Task 1

GRADE D
Completed all the fields in template
Produced a basic project plan
Listed three resources available and/or required for the project
Identified project management tools/applications for improvement/innovation in the
project plan

Mailed the project plan to the stakeholders, and used one delivery method
Identified security, and disposal action for the project plan

GRADE C
The trainee has achieved everything at grade D and
Produced a relevant project plan
Identified two internal and two external stakeholders
Listed 4 resources available and/or required for the project
Identified two project management tools/applications for improvement
Identified security , retention period and disposal action for the project plan

GRADE B
The trainee has achieved everything at grade D and C and
Produced a detailed project plan
Identified three project management tools/applications for improvement
Identified three internal and three external stakeholders
Identified relevant security, retention period and disposal action for the project plan

GRADE A
The trainee has achieved everything at grade D and C and B and
Produced a project plan with a few errors
Identified three SMART objectives
Only minor spelling and grammar mistakes
Grading Criteria Task 2

GRADE D
Prepared a bank reconciliation statement
Checked and compared the bank statement and bank account
Updated the bank account with some errors in transposition

GRADE C
The trainee has achieved everything at grade D and
Updated the bank account with all relevant items identified
Completed a bank reconciliation statement with no omissions.

GRADE B
The trainee has achieved everything at grade D and C and
Updated the bank account with no errors.
completed a bank reconciliation statement with errors in posting

GRADE A
The trainee has achieved everything at grade D and C and B and
Accurately updated bank account in relation to published bank statement.
Completed an accurate bank reconciliation statement.
Appendix 1 – Project Plan

Project Name Al-Rakah restaurant dinner time service

Start Date 9/9/2021

Target Date of 18/9/2021

Completion

Final Completion Date 20/10/2021

PROJECT OBJECTIVES

(SMART) OBJECTIVES -

 To increase sales of ABC Restaurant by 40 thousand SAR by marketing foods and

services, providing delivery of orders to customers, providing employees with high
skills in speaking and marketing, organizing and coordinating the place by the end of
October

 A varied and good menu by choosing the best-distinguished chefs in Saudi Arabia,
preparing food and choosing the best organic products with 80% fat and sugar-free,
preparing various main dishes and foods suitable for children at the end of November

 Excellent and distinguished customer service by selecting the best employees, training
them on how to deal with customers, answering all questions that customers may ask
them, focusing on customer satisfaction, listening to them, preparing a questionnaire
and submitting it to customers to evaluate the service at the end of the year.
Gaining a good reputation by training employees, attending training courses in dealing with
customers, choosing the best types of food, cleaning and sterilizing the restaurant, listening to
the opinions of employees, working as a team spirit at the end of October

STAKEHOLDERS

Internal External

 Emplyees  Bank
 Manager  Customers
 Owners  Suppliers
 Goverment
PROJECT RESOURCES

Summarise (physical, human and technological resources available and/or required for
the project)

Physical resources resources available resources required

We have only one a fridge we need extra two fridges
available in the restaurant

we have only one oven we need two extra ovens

available in the restaurant

we have a few tables in the we need four extra tables

restaurant

we have a few chairs in the we need six more extra chairs

restaurant
Human resources we already have one cashier we need more than one cashier
in the restaurant

we already have one kitchen We need more than one kitchen

worker in the restaurant worker in the restaurant
we already two have cleaner We need more one cleaner in the
in the restaurant restaurant

we have already one waiter We need more one waiter in the

in the restaurant restaurant
Technological we have one point of sales we need one more and
resources we don't have online application

we have already one Printer we need a one extra printer

available at the restaurant
we have one security we need a security camera two extra
cameras available in the in the restaurant
restaurant

we have already WIFI but we don't have accounting

internet available in the Instagram and we need one extra Wi-
restaurant Fi internet
we need more extra
we have moto available
INNOVATION

Identify project management tools/applications for improvement/innovation in the

project plan


Create a website to attract customers and be distinct in form and explain each dish we
have in an effective and elegant way.

 Create a digital menu prepared attractively for the customer and choose the phrases
that attract people to us while choosing calm and relaxing colors to look at when
visiting the restaurant

 Create an easy-to-use delivery program and put a diverse list of foods and prices with a
discount code for orders that reach more than 100 riyals.

 We create cooking lessons with the best chefs to teach you how to choose a dish and
how to cook it and get a training certificate.
DISPATCHING MAILS

Mail the project plan to the stakeholders and agree with your team on the best way of
delivery (Envelope). Use Appendix 2

We agreed with the team that the best way will be (FedEx)

we are choosing FedEx because it gives proof of each customer's invoice and facilitates the
shipping process

On-time express parcel delivery or your money back

Call Customer Service centers throughout the world

Easy to use shipment paperwork

Free packaging

Effective & fast customs clearance systems

Sophisticated real-time tracking information

Proof of delivery on every invoice

RECORDS MANAGEMENT

Identify security , retention period and disposal action for the project plan.

Retention Disposal Action Security Description Ref.

period of Records .No

year 1 Delete /Use of instant saving the hard copy in the ABC
physical destruction archive room and the soft restaurant
and deletion of copy on G drive project plan
records lunch time
Service
year 1 Delete/ Use of instant create a strong password
physical destruction for managers only
and deletion of
records

year 1 Delete/ Use of instant Create a strong password

physical destruction
and deletion of
records
year 1 Delete/ Use of instant account for employees and
physical destruction managers
and deletion of
records

year 1 Delete/ instant Safe storage facilities in

physical destruction addition to protection, off-
and deletion of site storage facilities also
records carry out securities
APPENDIX 2
Address details of stakeholders and Template for Envelope

Stakeholder - 1 Sherif Mohsen

Madina Street - 1012
Main Road
Medina 2211
Saudi Arabia

Stakeholder - 2 Mohamed Alhafiz

Jeddah Street - 5421
Al Shfeyeea District
Jeddah 2122
Saudi Arabia

Stakeholder - 3 Mahmoud Alyamami

October Street - 5432
Airport Road
Khobar 0255
Saudi Arabia
Appendix 3- Financial Information

Bank Statement

Al- Rakah Group

PO Box 223344,
Khobar, KSA 963963

ACCOUNT
165 278 905
NUMBER

Date Details DR CR Balance

April 2020 SAR SAR SAR

1 Balance 4 400.00CR

1 Sales 8 230.00 12 630.00

1 Ahmed 480.00 12 150.00

1 Mohammed 840.00 11 310.00

2 Sales 9 570.00 20 880.00

3 Sales 7 740.00 28 620.00

3 C A Automotive 5 5400.00 23 220.00

4 Sales 12 100.00 35 320.00

5 Sales 10 310.00 45 630.00

6 Sales 9 900.00 55 530.00

7 Sales 8 890.00 64 420.00

 Bank Account in the Business’s Books

Date Details DR CR Balance

April 2020 SAR SAR SAR

1 Balance 4 400.00 CR

1 Deposit 8 230.00 12 630.00

1 Ahmed 480.00 12 150.00

1 Mohammed 840.00 11 310.00

2 Deposits 9 570.00 20 880.00

3 Deposits 7 740.00 28 620.00

3 C A Automotive 5400.00 23 220.00

4 Deposits 12 100.00 35 320.00

5 Deposits 10 310.00 45 630.00

6 Deposits 9 900.00 55 530.00

6 MT Printing 2 000.00 53 530.00

7 Smart Web Design 320.00 53 210.00

7 Deposits 8 890.00 62 100.00

Bank Reconciliation Statement

Balance as per Bank Statement 64 420.00 ( SAR)

Add non-credited Deposits 0

64 420.00

Less non-presented Cheques 2320.00

Balance as per Cash Book 62 100.00

Bank Account in the Business’s Books

Date Details DR CR Balance

April 2020 SAR SAR SAR
Balance 4 400.00 CR
Deposit 8 230.00 12 630.00
Ahmed 480.00 12 150.00
Mohammed 840.00 11 310.00
Deposits 9 570.00 20 880.00
Deposits 7 740.00 28 620.00
C A Automotive 5400.00 23 220.00
Deposits 12 100.00 35 320.00
Deposits 10 310.00 45 630.00
Deposits 9 900.00 55 530.00
MT Printing 2 000.00 53 530.00
Smart Web Design 320.00 53 210.00
Deposits 8 890.00 62 100.00
non-presented Checks 2320.00 64 420.00
EN