PERFORMANCE ASSESSMENT FORM

Employee ID: 3061760

Employee Name (Last Name, First Name): Razon, Jessica
Position: Team Leader
Department: Deliveroo
Hire Date: Oct 14, 2021
Evaluation Period: 5 months
Review Date: Oct 27, 2021
Coach's Name: Gerald Montehermoso

Rating Guide:
5 4 3 2 1
MEETING UNSATISFACTORY
OUTSTANDING EXCEEDING EXPECTATIONS NEEDS IMPROVEMENT
EXPECTATIONS PERFORMANCE

I. PERFORMANCE (GOAL ACHIEVEMENT)

GOALS TARGET ACTUAL SELF RATING EMPLOYEE COMMENTS COACH'S RATING COACH'S COMMENTS
iNPS 38 47 4 5
FCR 74% 74% 3 3
UL/Attendance(NCNS,Tardy,Undertime) < 5% 1.15% 4 5
AHT 290 287 3 3
UTT (expected prod.-actual prod./expected)
TO vs. TW < 1% 0.86% 3 4
AVERAGE 3.40 4.00

II. POTENTIAL (COMPETENCY DEVELOPMENT)

VALUES COMPETENCIES DEFINITION SELF RATING EMPLOYEE COMMENTS COACH'S RATING COACH'S COMMENTS
Employee's ability to
comply with instructions
and perform under
unusual circumstances.
Always Strive for Excellence Dependability 3 3
The extent to which
assignments are
accomplished effectively
.
The ability to easily
Always Strive for excellence Comprehension grasp explanation or 3 3
instruction

Always Strive for Excellence
Always Strive for Excellence
Always Strive for Excellence
Always Strive for Excellence
Be Ridiculous
Employee's active
engagement in planning
and assessment
Planning and Organizing processes based on 3 3
reaching established
targets, goals and
objectives.
Employee’s results in
meeting established
objectives, expectations,
Results Focus quantity, customer 4 3
service, and timeliness
both individually and in
a team.
The accuracy,
timeliness,
completeness and
Quality of Work degree of 4 3
professionalism to
which tasks are
performed.
Employee's effort,
thoroughness and
Diligence 4 3
persistence towards task
accomplishment.
The extent to which the
employee is self-
directed, resourceful,
and creative in
performing job duties
individually or in a team.
Also measures
employee’s
performance in
identifying and resolving
Initiative 3 3
problems; following
through on assignments;
and initiating or
modifying ideas,
methods, or procedures
to provide improved
customer service,
redesign business
processes, and
accomplish duties.
 Employee's ability to
accept and adjust based
on ever-changing
challenges and/or
responsibilities. Dealing
Continous Self Improvement Adaptability with pressure and 3 3
adjusting personal
plans/schedules to meet
changing
business/operational
needs and expectations.
Employee’s
demonstrated job-
relevant knowledge and
essential skills, such as
work practices, policies,
procedures, resources,
laws, customer service,
and technical
information, as well as
Continous Self Improvement Job Knowledge 3 3
the relationship of work
to the organization’s
mission. Also measured
are the employee’s self-
improvement efforts to
enhance skills and
knowledge and to stay
current with changes
impacting the job.
Employee's ability to
effectively evaluate
skills, knowledge,
Continous Self Improvement Self-Development aptitudes, interests and 3 3
developmental needs
bearing on own or group
work performance.

Efficient and effective

Do More with Less Resource Utilization use of available 3 3
resources.

The degree to which an

employee is a source of
supply and support to
Do More with Less Resourcefulness 3 3
the department,
customers, and/or the
organization as a whole.
 Employee's
development and
maintenance of positive
and constructive
internal/external
relationships. The
willingness to function
as a team player; give
Exercise Emotional Intelligence Interpersonal Skills 3 3
and receive constructive
criticism; accept
supervision; resolve
conflicts; recognize
needs and sensitivities
of others; and treat
others in a fair and
equitable manner.
Adherence to moral and
ethical principles;
Exercise Emotional Intelligence Integrity soundness of 4 3
moralcharacter;
honesty.

Ability to think and to

Exercise Emotional Intelligence
Intelligence deal with new or trying 3 3
situations.

The thoroughness and

Exercising Emotional Intelligence
accuracy of considering,
understanding,
interpreting, analyzing,
and presenting data,
facts, rules, legislation,
options, procedures,
customer input and
incorporating/applying
Analytical Skill / Judgment 3 3
that knowledge/analysis
in work products. Makes
decisive and appropriate
decisions based upon
accurate assessment of
issues, problems,
alternatives, and factors
impacting on a situation
or person

Enthusiasm in one's self

and abilities and being
Inspire Others by Believing in Yourself Confidence 3 3
at ease under stress that
reflects self-control.

The extent to which the

employee works
Team Work Makes the Dream Work
Cooperation Network cooperatively with 3 3
customers, co-workers
and the public.

Teamwork Makes the Dream Work
Teamwork Makes the Dream Work
Work Hard, Have Fun
AVERAGE
III. EMPLOYEE'S COMMENTS
Employee Comments
IV. COACH'S COMMENTS
Coach's Comments
Faithfulness in reporting
to work and conforming
Attendance 4 3
to the established work
schedule.
Employee’s
performance in
exchanging information
with others in an
effective, timely, clear,
concise, logical, and
organized manner.
Communication 3 3
Communications include
listening, speaking,
writing, presenting, and
sharing of information.
Consideration is given to
client/data complexity
and sensitivity.
Employee’s
performance relative to
efficient methods of
operation, customer
service, proper conduct,
speech, ethical
behavior, and
company/agency/work
Work Attitude 3 3
unit policies and
procedures such as
attendance, punctuality,
safety, security, proper
care and maintenance
of assigned equipment,
and economical use of
supplies.
3.24 3.00
Her overall score is 3.5
Jessica Razon October 28, 2021
Employee's Signature over Printed Name Date
 Gerald Montehermoso October 28, 2021
Immediate Superior's Signature over Printed Name Date