Sauce & Spoon Project Plan

Task ID
Milestones/Tasks
number

1 Milestone: Receive tablets at North and Downtown restaurants

1.1 Select a tablet vendor
1.2 Create contracts and statements of work for vendor
1.3 Select tablet type that is ideal for tabletop
1.4 Select branding and design package for tablets
1.5 Update menu interface to match Sauce & Spoon branding layout
1.6 Design mockup and upload software on tablets
1.7 Tablets shipping and delivery

2 Milestone: Test tablets at North and Downtown restuarants

2.1 Upgrade POS systems at North and Downtown restaurants
2.2 Integrate POS system with tablets
2.3 Update and integrate tablets with backend computers at main office

2.4 Hire electrician to install tablets on tabletop at two restaurants

2.5 Electrician wires tablets to tabletop at two restaurants

2.6 Test the running of new system at two restaurants
Milestone: Train management and staff at North Location to use
3
new tablet system
3.1 Prepare training materials for using new tablet system
3.2 Pre-training meeting at North Location for management
3.3 Seydou trains and test managers at North Location
3.4 Pre-training meeting at North Location for staff
3.5 Manager trains and test front house staff at North Location
Manager trains and test back of house staff at North Location
3.6 Run a simulation of new system with selected guests at restaurant
Milestone: Implement running of new tablet system at Downtown
4
restaurant
4.1 Prepare training materials for using new tablet system
4.2 Pre-training meeting at Downtown for management
4.3 Seydou trains and test managers at Downtown
4.4 Pre-training meeting at Downtown for staff
4.5 Manager trains and test front house staff at Downtown
Manager trains and test back of house staff at Downtown
4.6 Run a simulation of new system with selected guests
Milestone: Launch tabletop tablets at North and Downtown
5
locations
5.1 Message about launch date to key stakeholders
5.2 Update marketing/Social media plan/ Calender
5.3 Launch tabletop tablets at two restaurant locations
6 Miletsone: Determine survey result of using new tablet system
6.1 Produce multiple drafts of marketing materials
6.2 Generate an email list
6.3 Program emails to be sent to correct dates
6.4 Asign a team member to create a survey
6.5 Carry out survey
oject Plan

Start Due
Notes
Date Date

Seydou has informed us Terrific Tablets will offer the tablet service

Terrfic Tablets offers branding packages as a seperate offering.

Seydou will work with the marketing departement to ascertain branding

No upgraded tablets ; getting what's available for launch, but will swap for
uprgaded ones after

Seydou will work with Terrific Tablets to select an electrician ideal for the job
 PHASE ONE
Duration Task Owner Status
M T W R F M T
In hrs/days
1 day
3 days
1 day
1 day
1 day
5 days

11 days

4 days
4hrs
3hrs

1 day

6 days
1 day

1 day
1 hr
2 hrs
1 hr
2hrs

1 day

1 day
1 hr
2 hrs
 1 hr
2hrs

1 day

1 day
10 days
1 day

3 days
1 day
1 day
1 day
10 days
PHASE ONE PHASE TWO PHA

W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE THREE PHASE FOUR

R F M T W R F M T W R F M T W R F M T W R F M T W R
F
Task Brainstorm
Task

Milestone: Receive tablets at North and Downtown restaurants

Select a tablet vendor
Create contracts and statements of work for vendor
Select tablet type that is ideal for tabletop
Select branding and design package for tablet
Update menu interface to match Sauce & Spoon branding layout
Design mockup and upload software
Tablets shipping and delivery
Milestone: Test tablets at North and Downtown restuarants
Upgrade POS system
Integrate POS system with tablets
Update and integrate tablets with backend computers at main office
Hire electrician to install tablets on tabletop at two restaurants
Electrician wires tablets to tabletop at two restaurants
Test the running of new system at two restaurants

Milestone: Train management and staff at North Location to use new

tablet system
Prepare training materials for using new tablet system
Pre-training meeting at North Location for management
Seydou trains and test managers at North Location
Pre-training meeting at North Location for staff
Manager trains and test staff at North Location
Run a simulation of new system with selected guests
Milestone: Implement running of new tablet system at Downtown
restaurant
Prepare training materials for using new tablet system
Pre-training meeting at Downtown for management
Seydou trains and test managers at Downtown
Pre-training meeting at Downtown for staff
Manager trains and test staff at Downtown
Run a simulation of new system with selected guests

Miletsone: Carryout survey and determine result of using new tablet

system
Produce multiple drafts of marketing materials
Generate an email list
Program emails to be sent to correct dates
Asign a team member to create a survey
Determine survey method to use
Create a process in how to carry out survey

schedule
Train some staff
keymeeting with GMat two restaurants in using the
staff members
new
Test tablet system of trained staff members taught to use the
the efficiency
new tabletmembers
Key staff system trained in the new system train waitstaff on
the new tablet system
Test
Run atrianed waitstaff
simulation in new
of the usingtablet
the new tablet
system system
with guests to test
run the system with trained waitstaff
 Notes

Seydou has informed us Terrific Tablets will offer the tablet service

Terrfic Tablets offers branding packages as a seperate offering.

No upgraded tablets ; getting what's available for launch, but will swap for uprgaded ones after

Seydou will work with Terrific Tablets to select an electrician ideal for the job
 Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)

1 H
3 3 4 7 H
1 H
1 H
1 H
5 4 5 7 H
11 10 11 20 M

1 M
4 3 4 7 L
1 M
1 H
6 5 6 10 M
1 M

1
1
1
1
1
1

1
1
1
1
1
1

1
1
1
1
1
Additional Resources
Title Link Date Added

Step byDevelop
How to step guide to tabletop POS
a Successful tablets
System Buzztime Business 25/10/2021
Implementation
Why Tablets on plan
Restaurant Tables Are Talech 25/10/2021
Here to Stay eater.com 25/10/2021
Mojo iCuisine ResearchGate 25/10/2021
Best uses of tablets at your restuarant business.com 29/10/2021
Best questions
Effective to ask
strategies to in a restaurant
improve your survey restaurant.eatapp.co 29/10/2021
restaurant services posist.com 29/10/2021
 Notes

An article on the implementation of tabletop interactive system in a restaurant in Taiwan.

Contains an article on the best reasons for using tablets at restaurants
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Reducing average ticket time to 8 minutes for
Customer satisfaction appetizers and 12 - 15 minutes for entrees

Acheive a one minute or less checkout time

Less than 5% of customers who use tablets
report technical issues each week

98% order accuracy

Average wait time of 10 minutes or less

before customers are seated
How satisfiedEvaluation Questions
are customers with time it The average Evaluation
ticket timeIndicators
for appertizers
takes to recieve their orders?
Are waitstaff meeting orders quicker than reduced to 8 minuites
The average ticket time for entrees reduced
before? to 15 minutes
Checkout timetops
is averaging one minute or
Are customers
Do waitstaff satisfied
have with checkout
more issues time?
with checkout less
98% of waitstaff happy with using tablets for
time than before?
Do customers complain about using tablets checkout
Only 2% of customers report having issues
to place orders?
Are waitstaff happy with tablet system over with
only tablets
1% of staff have raised a complaint
old system?
Is there an increase of complaints from about using
Less than 2% theoftablet system
customers complained
customers
Are guests about
using their orders?
tablets to place orders about their orders
Over 90% of guests use tablets to place
more than asking for a server? orders
The rateonofreturn visitsorders has decreased
returned
Has
Havefood waste
guests waitreduced?
time reduced due to tablets by over 90%
at restaurant? Average wait time is at 10 minuites or less

Are staff able to complete orders via tablets

ontime? 98% of waitstaff use tablets effortlessly

How satisfied are waitstaff with using the Waitstaff can log into their tablet account on
new tablets? the
Thefirst try of the average customer visit
length
Has revenue
Do the increased?
new tablets improve the user shortens
Guests who by 15%
used tablets are 50% more likely
experience? to recommend
98% of customers the who
restaurant to a friend
used tablets recieved
Does new tablets
How many increase
waitstaff userabout
are raving satisfcation?
the the correct order
new tablet system?
Criteria Met?
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Survey Questions
Quality Standards
Reducing average ticket time to 8 minutes
Criteria/Description
for appetizers and 12 - 15 minutes for Evaluation
How satisfied Questions
are customers with time it
entrees takes to recieve their orders?
Are waitstaff meeting orders quicker than
before?

Acheive a one minute or less checkout Are customers satisfied with checkout
time time?
Do waitstaff have more issues with
checkout time than before?
Less than 5% of customers who use Do customers complain about using
tablets report technical issues each week tablets to place
Are waitstaff orders?
happy with tablet system
over old system?
Is there an increase of complaints from
98% order accuracy customers
Are guests about
using their orders?
tablets to place orders
more than asking for a server?
Average wait time of 10 minutes or less Has
Havefood waste
guests waitreduced?
time reduced due to
before customers are seated tablets at restaurant?
 Evaluation
The average Indicators
ticket time for appertizers
reduced to 8 minuites
The average ticket time for entrees
reduced to 15 minutes tops

Checkout time is averaging one minute or

less
98% of waitstaff happy with using tablets
for checkout
Only 2% of customers report having
issues
only 1%with tablets
of staff have raised a complaint
about using the tablet system
Less than 2% of customers complained
about their orders
Over 90% of guests use tablets to place
orders on return visitsorders has decreased
The rate of returned
by over 90%
Average wait time is at 10 minuites or less
 Survey Question Question Type
How often do you dine with us? Multiple choice
Did you place your order using a tablet? Yes/No
Placing an order using a tablet was? Multiple choice
The
Yourtable tablet arrived
appertizer is userfriendly.
in 8 minutes or less after you placed True/False
your order via a tablet. True/False
Your
Your appertizer
entree arrived afteratordering
your tablewithina15tablet arrived
minutes in? after Multiple choice
or less
you placed
What your ordertime
is a reasonable usingestimate
a tablet.of your entree arriving at True/False
your table after placing your order with a tablet? Open-ended
Your checkout time using tablet was satisfactory.
Were you able to check out in a minute or less using the Scaled
tablet?
What do you have say about your checkout time using our Yes/No
tabletop
There wastablet?
an to place Open-ended
On a scale of 1issue
to 5 with
how the tabletwere
satisfied whenyouyouusing
tried our
your order.
tabletop tablet service? 1 being extremely dissastisfied and True/False
5 being extremely satisfied. Scaled
How difficult was your experience with our tabletop tablet? Scaled
How satisfied were you with your order via tabletop tablet? Scaled
You received
In what the was
condition correct
theorder
orderyou
youmade via tabletop
received which you tablet. True/False
made via tabletop
You waited for ten tablet?
minutes or less before you were seated at Multiple choice
your
Wait table.
times at Sauce & Spoon's lobby before guests are True/False
seated
In your at a table are
experience reasonable.
what can we do to improve our tabletop Scaled
tablet service at Sauce & Spoon? Open-ended
 Question Answer Options (depends on question type)
Option #1 Option #2 Option
I come by #3 once a
at least Option #4
This is my first time I visit occasionally month I dine with you weekly
Yes No
Easy Needed a bit of practice Had to ask a staff Could not understand it
1 0
1 0
8 minutes or less 9 to 12 minutes 13 to 16 minutes 17 to 20 minutes
1 0
Open ended Neither agree nor
I strongly agree I agree disagree I disagree
Yes No
Open ended
1 0
1 2 3 4
Very difficult Difficult Had to ask
Neither for help
satisfied nor Easy
Very satisfied Somewhat satisfied dissatisfied Somewhat dissatisfied
1 Not all my orders were 0 I received the wrong It was an abolute
I received my exact order correct order dissater
1 0 Neither agree nor
I strongly agree I agree disagree I disagree
Open ended
pe)
Option #5

Over 20 minutes

I strongly disagree

5
Too easy
Very dissatisfied

I strongly disagree