Name: Bamba, Angel S Quality Service Mgt.

Tourism And Hos

Course/Year:

Learning Log

Course Outcome 3

Lesson Topic Generalization Ear 6 Facets

No

10 Performance Performance System Performance System E- The key concept of

Management Management is the systematic
approach to measure the
performance of employees.
Management is system performance management is to
where as you evaluate evaluate your employees
your employees base on
their performance in I- Reveal about is begins in first
world war and they evaluate
their work
base on their personality

A- We the topic in companies

such as in hotel BPO companies
And how relate this topic is you
observed or you ask your
employees in their co
employees

P- The different point of view

are aligning employees
activities, Developing specific
job performance, Meeting
regularly

E- its hard because evaluated

your employees

Sk- The limit in my knowledge

are how to evaluated your
employees. It’s not like grade in
high school or college

11 Quality Quality Auditing is a process by Quality Auditing is process E- Quality auditing

Auditing which your review and evaluate an in your business, ISO or is process to
element of your business. international organization review and
is the party to review your evaluate your
business. business
 I- This will help
hotel managers
utilise modern
quality assurance
concepts and
techniques

A- We use this
knowledge to
know what are the
best in your
business

P-Auditing is may
hard to do it but
we is in everyday
life like in how to
spend your in 1
month while your
budget it not
sufficient

E- They feel
disappointed

SK- It may be able

perform the
correct risk
assessment

12 Quality Team work is combined Team work builds morale, it E-quality

improvement action of a group of people gets done faster, making the improvement
teams especially when effective and overall business operate more team is the
efficient. Team work is the efficiently. group of
collaborative effort of a group individual
to achieve a common goal or within a practice
to complete a task I the most charged with
effective and efficient way. carrying out
improvement
efforts

I-Service quality
in hospitality
industry
becomes one of
the most
important
factors for
gaining a
sustainable
competitive
advantage and
customer
confidence in
the highly
competitive
marketplace
and therefore
service quality
can give
hospitality
industry

A-We use the

knowledge
about quality
improvement
teams in
everyday
activities is to
check what are
the service in
work place or in
your health

P- They in
listening,
integrity,develo
p others to your
job

F-The guests
feels is sad, mad
because the
hotel they are
stay are not
have quality
improvement
tea in their

SK- The limits in

knowledge in
this topic are
the personality
clashes,
employee
assessment
problems, and
lastly is the lack
of new ideas