Handicapped facilities[edit]

All metro stations have elevators and contrasting tactile guidance path to guide the visually impaired.
There are also dedicated spaces for wheelchair users on all the trains. Handicapped passengers, also
known as 'people of determination' in the UAE, can ride with any RTA service for free with a special,
personalized Nol Card.
Safety[edit]
Emergency stop buttons, intercoms and platform screen doors with corresponding flashing light signals
are installed at every station for the safety of the passengers. Trains are equipped with emergency stop
buttons, door release levers, intercoms and fire extinguishers. CCTV is operational throughout the entire
network and in trains and police officers are regularly on patrol in the stations, especially during rush
hours.
Telecommunication[edit]
Wi-Fi connectivity is available across all trains and stations which and is provided by du which is in par
with the Wi-Fi UAE program which provides Wi-Fi connectivity across major parts of UAE. Mobile
phone coverage is available across the entire network of the metro. The metro itself has Wi-Fi
connectivity inside for the commuters to access with two tiers of Internet access with the normal service
being free whereas the premium service can be accessed by a nominal fee. [65]

Travelling[edit]
The Dubai Transport is divided into 4 tiers (5 zones). The prices were slightly increased as of 11
November 2014.[citation needed][66] The cheapest ticket (not preloaded, and not in the "gold" class) with a
distance not more than 3 km cost 3 AED (about $1.32) – the equivalent of Tier 0, and most costly single
trip (Tier 3, exceed 2 zones, and paper not preloaded ticket also [clarification needed]) 7.5 AED (about $2.04) and
was not increased from opening. Dubai Metro fares are among the cheapest in the world. Tier 1 is one
zone trip, where the travel exceeds 3 km, Tier 2 is neighbouring 2 zones travel. Also (excluding Gold
class) using cards there is "no more paying" – a free rest of day travel if the cost exceeds 14 AED (about
$6.18).[67][68]
Ticketing[edit]
The Dubai Metro has a fixed fare based on three tiers and travelling under 3 km costs 3 AED.[69] The tiers
are

Tiers

Tier 1 |5 AED| Within 1 zone or less than 3 km, crossing 2 zones

Tier 2 |5 AED| Starts in 1 zone and ends in neighboring zone

Tier 3 |7.5 AED| Crosses 3 or more zones

The Nol Card are used by the passengers to check-in and check-out at the gates in their destination
station. No other payment form (cash, credit card) can be used. The fare will be automatically deducted
based on the number of zones traveled. Passengers will be allowed to check-in when their card has more
than minimum credit required.
Children below the age of 5 years or less than 90 cm and people with disabilities (personalized Nol Card
required) will be eligible to travel the metro for free.
There is also a Nol Card available for students & seniors, and they can get a student & senior citizens'
discount.

Rolling stock[edit]

Train 5001, the first train delivered to Dubai on the Red Line

A train on trial in February 2009

Japanese manufacturer Kinki Sharyo built a total of 79 five-car trains (60 on Red Line, 19 on Green
Line).[70] They are designed to carry 643 seated and standing passengers, and unusually for a mass transit
system, the trains have three classes of accommodation: Gold Class (first class), Women and Children
class (a classification that is extended to a greater number of cars during the peak hours), and regular
Silver Class (economy).[71] The first train (5001) was delivered to Dubai in March 2008. [70] The metro has
driver less operation and uses third rail current collection. Trained wardens accompany passengers to help
with emergencies.[72] The four newer trains (5074, 5075, 5076, and 5077) are each painted with a different
special livery, in which one of them (train 5077) representing the skyline of Dubai. [73]
50 new trains, manufactured by Alstom, will be introduced to the system starting from November 2018.
[74]
 The trains have higher seat capacity, 696 seats, up from 643 seats on the current trains. [75] This will
increase passenger capacity by about 10%. The new trains have a refreshed interior with better air
conditioning, digital maps, improved speed, brakes and doors. [74] Out of these 50 trains, 35 will run on the
Red and Green lines while the remaining 15 will run on Route 2020, which partially opened at the start of
2021.