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28-09-2018 | 1

Purchasing and Supply Chain

Management

Week 41: P&SCM in Services

Video 41.3 Purchasing sustainable services

Prof. dr. Taco van der Vaart

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Learning goals for this lecture

By the end of week 41, you should be able to:
› Explain service characteristics and their implications for
SCM and related concepts (performance, integration)
› Explain the implications of service characteristics for
service purchasing and the purchasing process
› Explain and apply various ways to integrate goods and
services
› Explain the sustainability challenge in service supply
chain management and purchasing
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Purchasing sustainable services

› Cleaning services
§ Working conditions
§ less hazardous products (e.g., biodegradability, low toxicity,
low volatile organic compound (VOC) content, reduced
packaging, low life cycle energy use)
§ minimize harmful impacts to custodial workers and building
occupants.

§ Inspection Dutch government (ISZW 2018) reports

problems w.r.t.
- Payment
- Working hours
- Workload (physical and mental)
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Purchasing sustainable services

› Financial services (direct)
§ paperless
§ low energy use
§ working at home

› Financial services (investments)

§ sustainable finance
§ investments in the circulair economy
§ inclusive society etc
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Purchasing sustainable services

› IT services
§ Energy use of data centers
- Data center Apple in Galway (Ireland) 240 megawatt
per year (8% of total energy consumption)
§ Recycling of IT

› Logistics services (e.g. CO2 emissions)

§ Emission free city distribution
§ Use compressed natural gas (CNG) or greengas
§ Modes of transport
§ Optimization of truck loads and routings
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Purchasing sustainable services

› Sustainability specifications

› Select eco/socio-friendly service providers

§ (water saving laundry services, paperless ICT enabled
bookkeeper, equality favoring HRM services, etc.)

› Sustainability in SLA: importance of contract

and evaluation phases
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Sustainable Service SCs

› Sustainable healthcare supply chain
§ Clinical waste

§ Disposables vs. reusable medical devices

§ Drug pollution

§ Energy use

§ Safety

§ ….
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Sustainable service SCs

› Less attention both in research and

practice

› Q&A session
§ Less attention. Why?

§ More difficult?
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Prof. Dr. Taco van der Vaart

Professor of Supply Chain Management

j.t.van.der.vaart@rug.nl
+31 (0)50 36 37060 (37020)
www.rug.nl/staff/j.t.van.der.vaart/index