Administrator Practice Test Results 3

27/08/2021 Administrator Practice Test Results
Administrator Practice Test

Score: 10 / 30
Percent: 33%
Time Taken: 25 minutes 27 seconds
1 / 6 (17%) : Salesforce Fundamentals

1 / 4 (25%) : Object Manager & Lightning App Builder
3 / 4 (75%) : Sales and Marketing Applications
1 / 4 (25%) : Service and Support Applications
0 / 2 (0%) : Productivity & Collaboration
2 / 6 (33%) : Data & Analytics Management
2 / 4 (50%) : Workflow/Process Automation
Question 1 of 30 You got this incorrect. You chose B C D. Objective: Object Manager &
Lightning App Builder
The support group at Ursa Major Solar has the following requirements:
Agents need to capture different information for product support and inquiry cases.
The lifecycle for inquiry cases should have fewer steps than the lifecycle for product
support cases.
Which three features should an administrator use to meet these requirements?
Choose 3 options.
A. Page layouts
Correct. Page layouts control the layout and the organization of buttons, fields, links, etc. on object record pages. The admin is
able to use page layouts to customize the content of record pages and make them unique for product support vs. inquiry.
B. Record types
Correct. Record types determine which page layouts and picklst values users have access to, so creating two different record
types for product support vs. inquiry will meet these requirements.
C. Support processes
Correct. After creating a support process, it is assciated with a record type. Based on the record type chosen when creating a
record (product support or inquiry in this example), the support process associated is used to determine the "status" field picklist
on the case object.
D. Field-level security
Incorrect. Field-level secuirty controls access to each field on the field-level, not on the object level.
E. Permission sets
Incorrect. Permission sets do not specify page layout assignments, which are tied to record types and ultimately will control the
fields and picklist options that a user sees.
Learn more about the topic(s) discussed in this question by reviewing this Trailhead Badge.
1/13
Question 2 of 30 You got this incorrect. You chose A C. Objective: Salesforce

Fundamentals
An administrator at Ursa Major Solar (UMS) needs to create a new user.
When creating a username, which two considerations need to be taken in to account?
Choose 2 options.
A. Username must be unique across all Salesforce orgs.

Correct. All usernames musut be unique across all production orgs. If a company has a standard email dowmain (which is used
as a username), an administrator needs to add an additional identifier in the email to make it unique.
B. Username matches to the User's Email address.

Incorrect. A username can be different from the user's email address, but the username must be in the form of an email.
C. Username is added to the Active User Log.

Incorrect. When creating a new user you do not need to take the Active User Log into account.
D. Username needs to be in the format of an Email Address.
Correct. All usernames must be in the form of an email address buut do not need to be an actual email.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.
Question 3 of 30 You got this incorrect. You chose D. Objective: Productivity &
Collaboration
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales
reports and dashboards.
How can this be done?
A. Log a case to Salesforce Support.

Incorrect. The Salesforce Adoption Dashboards app can be found on the AppEschange.
B. Search the AppExchange for free adoption report apps.

Correct. The Salesforce Adoption Dashboards app can be found on the AppEschange.
C. Use the Salesforce Auto-Report Builder.

D. Build reports and dashboards.

Question 4 of 30 You got this incorrect. You chose D. Objective: Workflow/Process

Automation
Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills
the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for
November 8.
The opportunity is edited before November 8, however, and no longer meets the criteria.
What happens to the time-dependent action?
A. It is put on hold.
2/13
Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
B. It is automatically removed from the queue.

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a record
no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
C. It will execute on November 15.

D. It will execute on November 8.

Question 5 of 30 You got this correct! Objective: Sales and Marketing Applications
Custom fields in the Lead object can be mapped to which two types of fields?
Choose 2 options.
A. Standard Contact
Incorrect. Custom lead fields allow custom information to convert to custom fields in accounts, contacts, and opportunities.
B. Custom Account
Correct. Custom lead fields allow custom information to convert to custom fields in accounts, contacts, and opportunities.
C. Custom Activity
Incorrect. Custom lead fields allow custom information to convert to custom fields in accounts, contacts, and opportunities.
D. Custom Opportunity
Correct. Custom lead fields allow custom information to convert to custom fields in accounts, contacts, and opportunities.
Question 6 of 30 You got this correct! Objective: Workflow/Process Automation
Universal Containers has a team of Account Managers that requested email alerts any time
an Opportunity or Case is created on Accounts that they own.
What is the minimum number of workflows needed to accomplish this task?
A. No workflow rules, but two email alerts

Incorrect. Workflow rules are specific to each object.
B. Four workflow rules for create and update on Opportunities and Accounts
C. Two workflow rules with one email alert each

Correct. Workflow rules are specific to each object.
D. One workflow rule with two email alerts

Question 7 of 30 You got this incorrect. You chose A. Objective: Salesforce Fundamentals
Universal Containers utilizes a private sharing model for Accounts, Contacts, and
Opportunities. When account owners are on vacation, a back-up sales rep needs access to all
3/13
Accounts with the rating of Hot.
How should the System Administrator give the back-up sales rep access to Hot Accounts?
A. Create a criteria-based sharing rule to share all Hot Accounts with the user in the back-up rep account
field.
Incorrect. Changing sharing rules is not needed. Allow the user to manually share records.
B. Create a criteria-based sharing rule to share all Hot Accounts with all the users in the back-up rep's
public group.
C. Instruct the Hot Account owner to manually share the Accounts with the back-up rep before leaving
on vacation.
Correct. Allow the user to manually share records.
D. Use a workflow rule to change ownership for all the Hot Accounts where the owner's On Vacation field
is checked.
Question 8 of 30 You got this correct! Objective: Service and Support Applications
Universal Containers uses an Auto-numbering system to uniquely identify each support

request. They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have
quick access to this information?
Choose 2 options.
A. Case Comment Notifications

Incorrect. Case comment notifications do not allow for self-service.
B. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case submissions based on the record’s attributes.
C. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries
without contacting a customer service representative.
D. Case Feed Layout Actions

Incorrect. Case feed layout actions do not allow for self-service.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document and this
Reference Document
Question 9 of 30 You got this incorrect. You chose B C. Objective: Data & Analytics
Management
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.
Which two components will populate the grand total properly?
Choose 2 options.
A. Metric
Correct. Use a metric when you have one key value to display.
B. Table
4/13
Incorrect. Use a table to show a set of report data in column form.
C. Chart
Incorrect. Use a chart when you want to show data graphically.
D. Gauge
Correct. Use a gauge when you have a single value that you want to show within a range of custom values.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document and this
Reference Document
Question 10 of 30 You got this incorrect. You chose A B. Objective: Object Manager &
Ursa Major Solar's administrator created a new account record type, but when marketing
users are creating new account records, they are unable to choose the new record type.
What are two potential causes of this issue?
Choose 2 options.
A. The record type is disassociated from the page layout.

Incorrect. The record type is not populated by the page layout relationship.
B. The record type is disabled on the marketing user profile.
Correct. Record types need to be assigned to a profile.
C. The record type is deactivated.

Correct. Record types need to be active in order for users to access them.
D. The record type default setting is disabled.

Incorrect. A record type can be active or inactive.
Question 11 of 30 You got this incorrect. You chose B. Objective: Data & Analytics
Management
Universal Containers regularly imports Accounts from an external order system that has its
own ID field for each record.
What should the System Administrator do to help prevent duplicates during these imports?
A. Use the ID from the order system in place of the Salesforce ID.
Incorrect. Use an external ID field that contains record identifiers from a system outside of Salesforce.
B. Create a formula field that identifies matches.

C. Use VLOOKUP to find matching records in Salesforce.

D. Create a unique External ID field on Accounts in Salesforce for matching.

Correct. An external ID field contains record identifiers from a system outside of Salesforce.
Question 12 of 30 You got this correct! Objective: Workflow/Process Automation
5/13
Universal Containers wants to automatically assign a Task to account managers when a

customer's agreement is about to expire.
How should a System Administrator configure this functionality?
A. Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Incorrect. Use a time-based workflow.
B. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Incorrect. Use a time-based workflow.
C. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Correct. Use a time-based workflow with a greater operator.
D. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Incorrect. Use a time-based workflow with a greater operator.
Question 13 of 30 You got this incorrect. You chose C. Objective: Service and Support
Applications
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or
escalated to a queue called "High Priority Queue."
An administrator needs to configure the case management process to implement this

requirement.
How should the administrator achieve this goal?
A. Create a case milestone to assign all cases where status = high to the high priority queue based on the
last modification time and set the age over to 3 (hours).
Incorrect. Milestones represent required, time-dependent steps in your support process, like first response or case resolution
times.
B. Create an escalation rule to assign all cases where status = high to the high priority queue based on
the last modification time and set the age over to 3 (hours).
Correct. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. Use age to track
when the last response on the case was.
C. Create an escalation rule to assign all cases where status = high to the high priority queue based on
when the case is created.
Incorrect. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. Use age to
track when the last response on the case was.
D. Create an assignment rule to assign all cases where status = high to the high priority queue.
Incorrect. Assigmnet rules assign cases to a specified user or queue.
Question 14 of 30 You got this incorrect. You chose C D. Objective: Workflow/Process

Automation
What are two Initial Submission Actions in an Approval Process?
Choose 2 options.
A. An outbound message can be sent to another application.

Correct. An initial submission action occurs when a user first submits a record for approval.
B. The record is locked for everyone except the Owner.

6/13
Incorrect. An initial submission action occurs when a user first submits a record for approval.
C. A task can be assigned to users in a specific Profile.

Incorrect. An initial submission action occurs when a user first submits a record for approval.
D. The value of a field on the record can be updated.

Correct. An initial submission action occurs when a user first submits a record for approval.
Question 15 of 30 You got this correct! Objective: Data & Analytics Management
Ursa Major Solar is looking into backup methods.
Which set of small and large data backup methods are available in native Salesforce?
A. Report Exports, Dashboard Exports, and Weekly Data Export Service

Incorrect. Dashboards are not avalible for backup.
B. Data Loader Exports, Report Exports, and Weekly Data Export Service
Correct. Data can be backed up via Data Loader Exports, Report Exports, and Weekly Data Export Service.
C. Data Loader Exports, Mass Exports, and Weekly Data Export Service
Incorrect. Mass exports are not avalible.
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports
Incorrect. Mass exports are not avalible.
Question 16 of 30 You got this incorrect. You chose B D. Objective: Object Manager &
Universal Containers has two business groups, Products and Services. Both groups will be
using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement?
Choose 2 options.
A. Create two page layouts.

Correct. By creating two page layouts, you are able to customize what fields are shown for each group based on the type of page
layout they have access to.
B. Create two permission sets.

Incorrect. A user is assigned a permission set, and that does affect what the user can see. However, if the user needs to see both
types of opportunities based on whether the opportunity is a product or service, you would want them to be able to easily pick
the type of opportunity and the corresponding page layout/fields.
C. Create two lead processes.

Incorrect. Lead processes are used before the opportunity is created.
D. Create two record types.

Correct. By creating two record types you are able to customize what fields are shown fo each group based on the type of record
they have access to.
Question 17 of 30 You got this correct! Objective: Salesforce Fundamentals
7/13
How should a System Administrator provide a Sales Rep Commission report that is visible only
to the Executive Team?
A. Save the report in the My Personal Report folder.

Incorrect. My personal reports are only avalible to the logged in user.
B. Save the report in a folder shared with the Executive Team.

Correct. Each user, group, or role can have its own level of access to a report and dashboard folder. Viewers can see the data.
Editors can determine what data is shown. Managers can control access.
C. Name the report "For Executive Team Use Only - DO NOT USE."
Incorrect. Each user, group, or role can have its own level of access to a report and dashboard folder. Viewers can see the data.
D. Set Opportunity Org-Wide Default Sharing Settings to Private.

Incorrect. Each user, group, or role can have its own level of access to a report and dashboard folder. Viewers can see the data.
Question 18 of 30 You got this incorrect. You chose D. Objective: Service and Support
Applications
Ursa Major Solar (USM) has a Web-to-Case form on its Lightning Customer Community. USM
wants to separate Cases into the following product categories:
Residential
Lots/Land
Commercial
USM has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
A. Create an Escalation Rule entry for each picklist value and set to zero minutes.
Incorrect. Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry.
B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
Correct. Assignment Rules define conditions that determine how leads or cases are processed. The rules assign leads and cases
to the specified user or queue.
C. Create Record Types for each picklist value and assign to each product team's profile.
Incorrect. Record types let you offer different business processes, picklist values, and page layouts to different users not assign
records.
D. Create Record Types for each picklist value and a Business Process to move each Case to the correct
Queue.
Incorrect. Business processes display different picklist values according to each user’s profile but do not assign records.
Question 19 of 30 You got this incorrect. You chose A C. Objective: Productivity &
Collaboration
A System Administrator wants to implement a feature for call recording to monitor customer
service quality using Salesforce Service Cloud.
Which two statements regarding call recording should be considered when implementing this
requirement?
8/13
Choose 2 options.
A. Call recording is a native feature available with Salesforce by default.

Incorrect. Use the AppExchange for solutions to find complex processes.
B. Call recording is a feature that will not work with Salesforce Service Cloud.
Incorrect. Use the AppExchange to find solutions for complex processes.
C. Call recording is a feature of some add-on products from the AppExchange.

Correct. Use the AppExchange to find solutions for complex processes.
D. Call recording is a feature that a developer might create with Salesforce App Cloud.
Correct. Use a developer to code to create solutions for complex processes.
Learn more about the topic(s) discussed in this question by reviewing this Trailhead Badge and this Reference
Document
Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals.
Which features should the System Administrator implement?
A. Sales Teams and Closed Won Opportunities

Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the
attributes of an opportunity they're currently working on, so they can quickly access information that can help them close their
deals.
B. Competitors and Similar Opportunities

Correct. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the attributes
of an opportunity they're currently working on, so they can quickly access information that can help them close their deals.
C. Big Deal Alerts and Sales Teams

deals.
D. Commonalities and Won Information

deals.
Question 21 of 30 You got this incorrect. You chose B. Objective: Service and Support
Applications
Support Representatives at Universal Containers want the same Technical Engineer group to
be associated with each new Case.
What should a System Administrator define to implement this requirement?
A. A Default Case Team on each Account record

Incorrect. Default case teams provide access to records. Assignment rules automate support processes. Create case teams to
help groups of people work together to solve cases.
B. A Workflow Rule to add the Case Team

Incorrect. Assignment rules automate support processes. Create case teams to help groups of people work together to solve
cases.
C. A Case Assignment Rule to associate the Case Team

Correct. Assignment rules automate support processes. Create case teams to help groups of people work together to solve cases.
9/13
D. A Default Case Team on each User's record
Incorrect. Default case teams provide access to records. Assignment rules automate support processes. Create case teams to
help groups of people work together to solve cases.
Question 22 of 30 You got this incorrect. You chose B. Objective: Salesforce Fundamentals
Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to
them. New users require read access to accounts. Additionally, four new users require edit
access.
What should an administrator do to configure access for the new users?
A. Configure a permission set to grant account edit access to specific users and modify the standard user
profile.
Incorrect. A permission set is a collection of settings and permissions that give users access to various tools and functions.
Permission sets extend users’ functional access without changing their profiles.
B. Configure a profile to grant account edit access and a permission set to restrict read access to specific
users.
C. Configure a sharing rule for account view access and another sharing rule for edit access to specific
users.
D. Configure a profile to grant account view access and a permission set to grant account edit access to
specific users.
Correct. A permission set is a collection of settings and permissions that give users access to various tools and functions.
Question 23 of 30 You got this correct! Objective: Object Manager & Lightning App Builder
A company needs its customer service agents to collect and display different information on
case records based on whether customers are calling in with a question, product suggestion,
or complaint.
Which three features should the administrator use to meet this goal?
Choose 3 options.
A. Support processes
Correct. Use multiple business processes to display different picklist values according to each user’s profile.
B. Page layouts
Correct. Page layouts control the layout and related lists on object record pages.
C. Permission sets
Incorrect. Permission sets extend a users' functionally.
D. Record types
Correct. Customize the values in record type or business process picklists based on your organization’s unique needs.
E. Field level security

Incorrect. Field level security limits access to specific fields via profile permissions on an object or page layout.
10/13
Question 24 of 30 You got this incorrect. You chose B. Objective: Sales and Marketing
Applications
Universal Containers has an inside sales team that only sells warranty renewals and an outside
sales team that only sells products. Each type of sale captures different information and has a
different sales cycle.
How should the System Administrator configure Salesforce to meet these requirements?
A. Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
Incorrect. Use record types to offer different business processes, picklist values, and page layouts to different users.
B. Create a custom Object for warranty renewals with the appropriate Sales Process.
C. Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
D. Create a Page Layout, Sales Process, and Record Type for each type of sale.
Correct. Record types offer different business processes, picklist values, and page layouts to different users.
Question 25 of 30 You got this incorrect. You chose D. Objective: Data & Analytics
Management
An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a
Sales Manager within a given sales region.
How can this be configured?
A. Create a dashboard to run as a specified user.

Correct. This dashboard would show the specified users information properly.
B. Create a dashboard with multiple components.

Incorrect. This type of dashboard would start to reach the compent limit and require maintenance.
C. Create a dashboard to run as the logged-in user.
Incorrect. This type of dashboard would only show the logged-in users records not specific to a Sales Manager.
D. Create a dashboard for all opportunities in the region.
Incorrect. With this type of dashboard, all users would see all data.
Question 26 of 30 You got this correct! Objective: Data & Analytics Management
Ursa Major Solar is importing data and has many records that do NOT meet the data
validation criteria.
What will occur?
A. The import process will require user authorization in order to import the invalid records.
Incorrect. Salesforce runs validation rules on records before they are imported. Records that fail validation are not imported.
B. The import process will abort when it encounters the first invalid record.
C. The import process will fail, but only for the records with invalid data.
11/13
Correct. Salesforce runs validation rules on records before they are imported. Records that fail validation are not imported.
D. The import process will ignore the data validation criteria.

Question 27 of 30 You got this incorrect. You chose A B D. Objective: Data & Analytics
Management
After a recent restructure of its Sales Department, Ursa Major Solar is having issues with
records being omitted in the new Opportunity Report.
Which three questions should the administrator ask to research this issue?
Choose 3 options.
A. Are records currently being shared with the sales manager?

Correct. If one of your reports is either missing records or contains results that shouldn't display.
B. Did the sales manager start from a copy or clone of an existing report?
Incorrect. Records can be added back in regardless of what report type is started with.
C. Have the owners of the records been frozen?
Incorrect. Freezing users would not prevent records from being populated. If one of your reports is either missing records or
contains results that shouldn't display.
D. Do the records the sales managers expect to see match the filter criteria?
E. Do owners of all records have Roles and correct Territory Assignments?

The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps
remember to add Products to every Opportunity?
A. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
Incorrect. Prompting users to add products to opportunities allows sales to easliy add products.
B. Create a related list to enable the user to view the related products.
C. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no
Products.
D. Enable the Opportunity setting to prompt users to add products to opportunities.
Correct. Prompting users to add products to opportunities allows sales to easliy add products.
Question 29 of 30 You got this incorrect. You chose A C D. Objective: Salesforce

Fundamentals
A user's profile can be controlled by which three settings?

12/13
Choose 3 options.
A. Feature license assignment

Incorrect. Feature license assignment grants access to features that need to be added to a user license.
B. Record type assignment
Correct. Profiles define how users access objects and data, and what they can do within the application.
C. Locale settings
Incorrect. Locales determine the display formats for date and time, users’ names, addresses, and commas and periods in
numbers.
D. Assigned apps
E. Security at the field-level

Question 30 of 30 You got this incorrect. You chose C. Objective: Salesforce Fundamentals
At Ursa Major Solar, Salesforce users have a session timeout of 12 hours. Management wants
the session timeout to be increased to 24 hours. Management also wants inactive users to be
logged out at that time. What should the administrator do to fulfill this request?
A. In session settings, select 24 hours, and check the box for force logout on session timeout.
Correct. In order to log users out after 24 check the force timeout and set the timeout value to 24 hours in the session settings.
B. In user profiles, type in 24 hours in the timeout section, and uncheck the box for force logout on
session timeout.
Incorrect. In order to log users out after 24 check the force timeout and set the timeout value.
C. In user profiles, enter 24 hours in the timeout section, and check the box for Fforce logout on session
timeout.
Incorrect. In order to log users out after 24 check the force timeout and set the timeout value.
D. In session settings, select 24 hours, and uncheck the box for force logout on session timeout.
Incorrect. In order to log users out after 24 check the force timeout and set the timeout value to 24 hours in the session settings.
13/13

Administrator Practice Test Results 3

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Administrator Practice Test Results 3

Uploaded by

Copyright:

Available Formats

27/08/2021 Administrator Practice Test Results

Administrator Practice Test

1 / 6 (17%) : Salesforce Fundamentals

Which three features should an administrator use to meet these requirements?

Question 2 of 30 You got this incorrect. You chose A C. Objective: Salesforce

An administrator at Ursa Major Solar (UMS) needs to create a new user.

When creating a username, which two considerations need to be taken in to account?

A. Username must be unique across all Salesforce orgs.

B. Username matches to the User's Email address.

C. Username is added to the Active User Log.

How can this be done?

A. Log a case to Salesforce Support.

B. Search the AppExchange for free adoption report apps.

C. Use the Salesforce Auto-Report Builder.

D. Build reports and dashboards.

Question 4 of 30 You got this incorrect. You chose D. Objective: Workflow/Process

What happens to the time-dependent action?

B. It is automatically removed from the queue.

C. It will execute on November 15.

D. It will execute on November 8.

Question 6 of 30 You got this correct! Objective: Workflow/Process Automation

What is the minimum number of workflows needed to accomplish this task?

A. No workflow rules, but two email alerts

C. Two workflow rules with one email alert each

D. One workflow rule with two email alerts

Accounts with the rating of Hot.

Universal Containers uses an Auto-numbering system to uniquely identify each support

A. Case Comment Notifications

D. Case Feed Layout Actions

Which two components will populate the grand total properly?

What are two potential causes of this issue?

A. The record type is disassociated from the page layout.

C. The record type is deactivated.

D. The record type default setting is disabled.

B. Create a formula field that identifies matches.

C. Use VLOOKUP to find matching records in Salesforce.

D. Create a unique External ID field on Accounts in Salesforce for matching.

Question 12 of 30 You got this correct! Objective: Workflow/Process Automation

Universal Containers wants to automatically assign a Task to account managers when a

How should a System Administrator configure this functionality?

An administrator needs to configure the case management process to implement this

How should the administrator achieve this goal?

Question 14 of 30 You got this incorrect. You chose C D. Objective: Workflow/Process

What are two Initial Submission Actions in an Approval Process?

A. An outbound message can be sent to another application.

B. The record is locked for everyone except the Owner.

C. A task can be assigned to users in a specific Profile.

D. The value of a field on the record can be updated.

Ursa Major Solar is looking into backup methods.

A. Report Exports, Dashboard Exports, and Weekly Data Export Service

In which two ways should an administrator meet this requirement?

A. Create two page layouts.

B. Create two permission sets.

C. Create two lead processes.

D. Create two record types.

Question 17 of 30 You got this correct! Objective: Salesforce Fundamentals

A. Save the report in the My Personal Report folder.

B. Save the report in a folder shared with the Executive Team.

D. Set Opportunity Org-Wide Default Sharing Settings to Private.

USM has added a picklist field to store this data.

A. Call recording is a native feature available with Salesforce by default.

C. Call recording is a feature of some add-on products from the AppExchange.

Which features should the System Administrator implement?