Administrator Practice Test Results

19/08/2021 Administrator Practice Test Results
Administrator Practice Test

Score: 13 / 30
Percent: 43%
Time Taken: 27 minutes 45 seconds
3 / 6 (50%) : Salesforce Fundamentals

2 / 4 (50%) : Object Manager & Lightning App Builder
1 / 4 (25%) : Sales and Marketing Applications
0 / 4 (0%) : Service and Support Applications
1 / 2 (50%) : Productivity & Collaboration
3 / 6 (50%) : Data & Analytics Management
3 / 4 (75%) : Workflow/Process Automation
Question 1 of 30 You got this incorrect. You chose C. Objective: Sales and Marketing
Applications
The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps
remember to add Products to every Opportunity?
A. Create a related list to enable the user to view the related products.
Incorrect. Prompting users to add products to opportunities allows sales to easliy add products.
B. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
C. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no
Products.
D. Enable the Opportunity setting to prompt users to add products to opportunities.

Correct. Prompting users to add products to opportunities allows sales to easliy add products.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.
Question 2 of 30 You got this incorrect. You chose B. Objective: Service and Support
Applications
Which configuration action should be performed to ensure every Case gets assigned to a valid
Owner?
A. Create a Workflow Rule that checks for a blank Owner field.

Incorrect. Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment
rule entries.
B. Create a Validation Rule based on the Created By field.
1/13
Incorrect. Validation rules verify that the data a user enters in a record meets the standards specify before the user can save the
record.
C. Define the Default Case Owner in Support Settings.

Correct. This automatically assigns a user or queue to all cases that don't match any case assignment rule entries.
D. Configure a default value for the Case Owner field.

Incorrect. Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment
rule entries.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document and this
Reference Document
Question 3 of 30 You got this correct! Objective: Object Manager & Lightning App Builder
Ursa Major Solar needs to fulfill the following requirements:
A custom object must be created to capture account survey data.

Users need the ability to select an account from the survey record and view related
surveys on the account record.
Which two actions can an administrator configure to meet these requirements?
Choose 2 options.
A. Put the account related list on the survey page layout.

Incorrect. Records in Salesforce include details and links to other related records. Add the related list to the account page to
provide access to the releated survey.
B. Create a lookup relationship field on the survey object.

Correct. A lookup relationship links two objects together. Adding the lookup relationship field on the survey object will allow the
user to link to an account.
C. Put the survey related list on the account page layout.

Correct. Records in Salesforce include details and links to other related records. Add the related list to the account page to
provide access to the releated survey.
D. Create a lookup relationship field on the account object.

Incorrect. A lookup relationship links two objects together. Adding the lookup relationship field on the survey object will allow the
user to link to an account.
Question 4 of 30 You got this incorrect. You chose C D. Objective: Service and Support
Applications
Universal Containers uses an Auto-numbering system to uniquely identify each support

request. They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have
quick access to this information?
Choose 2 options.
A. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case submissions based on the record’s attributes.
B. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries
without contacting a customer service representative.
C. Case Feed Layout Actions

2/13
Incorrect. Case feed layout actions do not allow for self-service.
D. Case Comment Notifications

Incorrect. Case comment notifications do not allow for self-service.
Reference Document
Question 5 of 30 You got this correct! Objective: Workflow/Process Automation
Ursa Major Solar placed a time-dependent action in the workflow queue when the record was
created.
What are two situations that will cause this action to be removed from the queue?
Choose 2 options.
A. If a validation rule is triggered for the record

Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
B. If the action is deleted from the workflow queue

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a record
no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
C. If another record triggers the same workflow rule

Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a
record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
D. If the record no longer matches the rule criteria

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still valid. If a record
no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record.
Question 6 of 30 You got this correct! Objective: Object Manager & Lightning App Builder
Ursa Major Solar has the following environment and requirements:
A new custom object named Regulations__c is a child of the account object.

All users need the ability to view Regulations__c when viewing accounts with the sales
account page layout.
How should an administrator provide access to Regulations__c on the sales account page
layout?
A. By adding a new related list for Regulations__c to the sales account page layout
Correct. Adding the related list will allow users to access the child accounts.
B. By adding a new custom link for Regulations__c to the sales account page layout
Incorrect. Adding a custom link will not allow users to view the child accounts.
C. By adding a new section for Regulations__c to the sales account page layout
Incorrect. Adding the related list will allow users to access the child accounts. Related lists are within a section.
D. By adding a new action for Regulations__c to the sales account page layout
Incorrect. Adding an action will not allow users to view the child accounts.
Question 7 of 30 You got this correct! Objective: Data & Analytics Management
3/13
Ursa Major Solar uses Validation Rule Fields.
What are two of these fields?
Choose 2 options.
A. Error Message
Correct. An error message displays to the user when a field fails the validation rule.
B. Error Condition Formula

Correct. An error Condition Formula is the expression used to validate the field.
C. Active Date
Incorrect. There is an Active check box.
D. Owner
Incorrect. Valdiation Rules are not owned.
Question 8 of 30 You got this correct! Objective: Salesforce Fundamentals
What is a benefit of entering Trusted IP Ranges in the Network Access section?
A. All attempts to log in from outside the network will be denied.

Incorrect. If they are not logging in from a trusted IP, users can use a verification code or security token to authenticate and then
log in.
B. AppExchange packages can communicate with an external site.

Incorrect. All apps can communicate with an external site as long as a verification code or security token is used to authenticate.
C. Users are unable to log in through the API on networks not marked as trusted.
Incorrect. If they are not logging in from a trusted IP, users are able to log in through the API using a verification code or security
token.
D. Users that log in within the network will not be required to verify their identity.
Correct. Entering Trusted IP Ranges in the Network Access section allows users to bypass verification.
Question 9 of 30 You got this incorrect. You chose A. Objective: Object Manager &
Lightning App Builder
Universal Containers has a renewals sales team that will use the Opportunity object. They
want to use many of the same picklist fields that are already defined, but will need unique
picklist values.
What feature allows a System Administrator to maintain the same field for two different
teams?
A. Permission Sets
Incorrect. Permission sets determine the page layouts that users are able to access, they do not control field-level access.
B. Page Layouts
Incorrect. Page layouts determine the fields that users are able to see on the page, they do not control the values in the picklist.
C. Sales Processes
Incorrect. Sales processes determine the stages that users are able to see on the page, they do not control the values in the
picklist.
D. Record Types
4/13
Correct. Record types determine whcih business processes, page layouts, fields and picklist values a user can access and allow
the admin to maintain the same field for two different teams.
Question 10 of 30 You got this incorrect. You chose C. Objective: Salesforce Fundamentals
Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the
administrator to create a new custom object that will track customer payment information
and will link to the opportunity. Only those users with access to the opportunity should be
able to see the records on the new object.
What should the administrator create to achieve this goal?
A. A master-detail relationship with profile permissions

Correct. Master-detail closely links objects together such that the master record controls certain behaviors of the detail and
subdetail record. Access can be granted with profile permissions.
B. A lookup relationship with a criteria-based sharing rule

Incorrect. Master-detail closely links objects together such that the master record controls certain behaviors of the detail and
C. A lookup relationship with profile permissions

D. A master-detail relationship with a criteria-based sharing rule

Question 11 of 30 You got this incorrect. You chose A. Objective: Sales and Marketing
Applications
How can multiple Campaign records be associated with a single Opportunity?
A. Campaign Hierarchy
Incorrect. Associating campaigns using a lookup relationship allows you to group campaigns within a specific marketing program
or initiative, but it doesn’t show influence.
B. Campaign Influence
Correct. Use Campaign Influence to relate multiple campaigns to an opportunity.
C. Primary Campaign Source

Incorrect. Use Campaign Influence to relate multiple campaigns to an opportunity. Primary campaign source is a picklist.
D. Campaign Members
Incorrect. Campaign members are contacts or leads associated with campaigns.
Reference Document
Ursa Major Solar is importing data and has many records that do NOT meet the data
validation criteria.
What will occur?
5/13
A. The import process will ignore the data validation criteria.
Incorrect. Salesforce runs validation rules on records before they are imported. Records that fail validation are not imported.
B. The import process will require user authorization in order to import the invalid records.
C. The import process will fail, but only for the records with invalid data.
Correct. Salesforce runs validation rules on records before they are imported. Records that fail validation are not imported.
D. The import process will abort when it encounters the first invalid record.
Question 13 of 30 You got this correct! Objective: Sales and Marketing Applications
Ursa Major Solar (UMS) is configuring the lead conversion process.
Which two factors should UMS consider before setting up the process?
Choose 2 options.
A. Custom lead fields can be mapped to account, contact, and opportunity fields.
Correct. When leads are converted lead records, standard lead fields map to contact, account, person account, and opportunity
fields. Custom fields are map to newly created records.
B. Custom lead fields can be mapped to custom object fields.

Incorrect. Leads are not converted to custom objects.
C. Roll-up summary lead fields can be mapped to custom contact fields.

Incorrect. Roll-up summarizes are not avalible to map to another object.
D. Standard lead fields are automatically converted to account, contact, and opportunity fields.
Correct. When leads are converted lead records, standard lead fields map to contact, account, person account, and opportunity
fields. Custom fields are map to newly created records.
Which Salesforce tool should an administrator use to better understand all of the
configuration changes that have been made from January 1 through July 1?
A. Custom Report Type

Incorrect. With Custom Report Type you can create reports that track field history for standard or custom objects if history
tracking is enabled in the Custom Fields & Relationship section, but it does not show a history of org configuration changes.
B. Debug Log
Incorrect. The Debug Log records database operations, system processes and errors that occuur when executing a transaction or
running unit tests, not overall org configuration changes.
C. Setup Audit Trail

Correct. The Setup Audit Trail tracks all changes made or actions performed within an org for the previous 6 months.
D. Network Access Settings

Incorrect. Incorect. Network Access Settings allows the admin to set trusted IP ranges for users to log in, it does not track
configuration changes.
Question 15 of 30 You got this incorrect. You chose B. Objective: Salesforce Fundamentals
6/13
Ursa Major Solar has a social marketing team set up as a public group. A sales representative
would like to engage the social marketing team on one opportunity.
What should the sales representative do to ensure the social marketing team can access the
opportunity?
A. Manually share the record with the public group.

Correct. Manual sharing gives other users access to certain types of records, including accounts, contacts, and leads.
B. Add the public group to an opportunity queue.

Incorrect. Public groups cannot be part of a queue.
C. Add the public group to the opportunity team.

Incorrect. Public groups are not sharable with oppotunity teams.
D. Change the opportunity owner to the public group.

Incorrect. Public groups cannot be owers of records.
A System Administrator created a workflow rule that sends email alerts when a Case with a
high priority is created. A new Support Engineer who works remotely at Universal Containers
complains about not receiving the email alerts. All other users at Universal Containers receive
these email alerts.
How can a Salesforce Administrator troubleshoot this issue?
A. Verify the user's email address.

Correct. Verify the email address is Always start with the email address and make sure it's spelled correctly.
B. Check if the correct Email Template is used.

Incorrect. Verify the email address is Always start with the email address and make sure it's spelled correctly.
C. Check if the Workflow evaluation criteria is correct.

D. Check if the Workflow Rule is active.

Question 17 of 30 You got this incorrect. You chose D. Objective: Productivity &
Collaboration
How should a sales rep create an all-day event in Salesforce?
A. Ask the System Administrator to check all-day events in the Activity settings.
Incorrect. Checking the all-day event checkbox sets the start and end times for 24 hours.
B. Check the all-day event checkbox on the event.

Correct. Checking the all-day event checkbox sets the start and end times for 24 hours.
C. Use a task for an all-day event because then no time fields are needed.
Incorrect. Tasks have due dates.
D. Ensure the event is scheduled for times within the Start and End of Day hours.
Incorrect. Checking the all-day event checkbox sets the start and end times for 24 hours.
7/13
Question 18 of 30 You got this incorrect. You chose B. Objective: Workflow/Process

Automation
Universal Containers created aTime-Based Workflow rule that sends a follow-up email to the
customer two days after a Case is closed. The System Administrator wants to verify that the
workflow functions correctly.
Which queue should the System Administrator view to monitor pending Workflow Actions?
A. Mass Email Queue

Incorrect. When a workflow rule that has time-dependent actions is triggered, use the workflow queue to view pending actions
and cancel them if necessary.
B. Outbound Messaging Delivery Queue

C. Time-Based Workflow Queue

Correct. When a workflow rule that has time-dependent actions is triggered, use the workflow queue to view pending actions
D. Background Jobs Queue

Question 19 of 30 You got this incorrect. You chose B C. Objective: Service and Support
Applications
Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned?
Choose 2 options.
A. Queue
Correct. Rules assign leads and cases to the specified user or queue.
B. Profile
Incorrect. Rules assign leads and cases to the specified user or queue.
C. User
Correct. Rules assign leads and cases to the specified user or queue.
D. Contact
Incorrect. Rules assign leads and cases to the specified user or queue.
Trailhead Badge
Question 20 of 30 You got this incorrect. You chose C. Objective: Salesforce Fundamentals
Universal Containers uses a private sharing model for Cases. Each product line has several
product specialists who want to have visibility to all Cases involving their product line.
How should the System Administrator meet this requirement?
8/13
A. Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to
Account Teams.
Incorrect. Use a case team to allow the group of people to work together to solve cases.
B. Create a pre-defined Case Team for each group of product specialists and assign the team using Case
Assignment Rules.
Correct. A case team is a group of people that work together to solve cases.
C. Add the product specialists to the Account Team for each Account that has purchased a product from
the product line.
D. Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist
role.
Question 21 of 30 You got this incorrect. You chose B D. Objective: Object Manager &
Lightning App Builder
Ursa Major Solar's administrator created a new account record type, but when marketing
users are creating new account records, they are unable to choose the new record type.
What are two potential causes of this issue?
Choose 2 options.
A. The record type is disassociated from the page layout.

Incorrect. The record type is not populated by the page layout relationship.
B. The record type default setting is disabled.

Incorrect. A record type can be active or inactive.
C. The record type is deactivated.

Correct. Record types need to be active in order for users to access them.
D. The record type is disabled on the marketing user profile.

Correct. Record types need to be assigned to a profile.
Question 22 of 30 You got this incorrect. You chose B. Objective: Sales and Marketing
Applications
Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals.
Which features should the System Administrator implement?
A. Competitors and Similar Opportunities

Correct. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the attributes
of an opportunity they're currently working on, so they can quickly access information that can help them close their deals.
B. Sales Teams and Closed Won Opportunities

Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that match the
attributes of an opportunity they're currently working on, so they can quickly access information that can help them close their
deals.
C. Commonalities and Won Information

deals.
9/13
D. Big Deal Alerts and Sales Teams

deals.
Question 23 of 30 You got this incorrect. You chose B. Objective: Service and Support
Applications
Support Representatives at Universal Containers want the same Technical Engineer group to
be associated with each new Case.
What should a System Administrator define to implement this requirement?
A. A Default Case Team on each User's record

Incorrect. Default case teams provide access to records. Assignment rules automate support processes. Create case teams to
help groups of people work together to solve cases.
B. A Workflow Rule to add the Case Team

Incorrect. Assignment rules automate support processes. Create case teams to help groups of people work together to solve
cases.
C. A Default Case Team on each Account record

Incorrect. Default case teams provide access to records. Assignment rules automate support processes. Create case teams to
help groups of people work together to solve cases.
D. A Case Assignment Rule to associate the Case Team

Correct. Assignment rules automate support processes. Create case teams to help groups of people work together to solve cases.
Question 24 of 30 You got this incorrect. You chose B D. Objective: Data & Analytics
Management
Ursa Major Solar wants to ensure that unique data is always input into a specific field.
Which two field properties should the administrator configure?
Choose 2 options.
A. Unique
Correct. Customize standard and custom fields to tailor your org to your own unique requirements.
B. Required
Correct. Customize standard and custom fields to tailor your org to your own unique requirements.
C. Default Value
Incorrect. Customize standard and custom fields to tailor your org to your own unique requirements.
D. Data Type
Incorrect. Customize standard and custom fields to tailor your org to your own unique requirements.
Question 25 of 30 You got this incorrect. You chose A C D. Objective: Data & Analytics
Management
After a recent restructure of its Sales Department, Ursa Major Solar is having issues with
records being omitted in the new Opportunity Report.
10/13
Which three questions should the administrator ask to research this issue?
Choose 3 options.
A. Do owners of all records have Roles and correct Territory Assignments?

Correct. If one of your reports is either missing records or contains results that shouldn't display.
B. Are records currently being shared with the sales manager?

C. Have the owners of the records been frozen?

Incorrect. Freezing users would not prevent records from being populated. If one of your reports is either missing records or
contains results that shouldn't display.
D. Do the records the sales managers expect to see match the filter criteria?
E. Did the sales manager start from a copy or clone of an existing report?
Incorrect. Records can be added back in regardless of what report type is started with.
The administrator at Universal Containers is creating a flow with several steps.
How can the administrator check their work as they are developing the flow?
A. Perform the same steps manually via the UI

Incorrect. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
B. Use debug logs found in Setup
C. Use the Debug tool in the flow builder
Correct. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
D. Use debug logs in the Developer Console

What should a System Administrator do to organize the fields available on a report?
A. Create a custom report type.

Correct. Add and removed fields on a report by creating a custom report type.
B. Edit the Report Builder layout.

Incorrect. Add and removed fields on a report by creating a custom report type.
C. Enable Dynamic Reports.
D. Modify the standard report type.
Question 28 of 30 You got this correct! Objective: Productivity & Collaboration
11/13
Users at Universal Containers (UC) adhere to the following process for expense reports:
Create the expense report.

Attach receipts in an Expenses app.
Send the report to the accountant to review and approve.
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the User's perspective?
A. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
Incorrect. An approval process automates how records are approved in Salesforce.
B. A user can utilize Search, create list views, and receive record push notifications from Chatter.
Incorrect. An approval process automates how records are approved in Salesforce.
C. A user can create list views, attach receipts as photos, and submit records for approval.
Incorrect. List views are not able to be submitted for approval.
D. A user can create records, attach receipts as photos, and submit for approval.
Correct. An approval process automates how records are approved in Salesforce.
Question 29 of 30 You got this incorrect. You chose B C E. Objective: Data & Analytics
Management
Ursa Major Solar uses a validation rule to prevent invalid data.
What are three conditions where this rule is used?
Choose 3 options.
A. When records are deleted by a user.

Incorrect. Deleting a record would not trigger a validation rule.
B. When records are submitted using web-to-lead.
Correct. Validation rules are triggered by creating a record.
C. When records are updated by a workflow rule.
Incorrect. A workflow rule does not trigger a validation rule.
D. When records are imported.

Correct. Validation rules are triggered by creating a record.
E. When records are edited and saved by a user.

Correct. Validation rules are triggered by saving or editing a record.
A System Administrator cannot share a report folder.
What is a possible reason?
A. The reports in the folder only reference custom objects.

Incorrect. This would not prevent the folder from being shared.
B. The reports in the folder are already shared with other users.
Incorrect. The reports already being shared would not prevent it from being shared with others.
12/13
C. The folder is private.

Correct. If the folder is private, it cannot be shared.
D. Folder Sharing is not enabled for the Org.

Incorrect. Folder sharing is automatically enabled when it is created as a public folder.
13/13

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19/08/2021 Administrator Practice Test Results

Administrator Practice Test

3 / 6 (50%) : Salesforce Fundamentals

The Sales Operations team notices an increase in Opportunities without Products.

D. Enable the Opportunity setting to prompt users to add products to opportunities.

A. Create a Workflow Rule that checks for a blank Owner field.

C. Define the Default Case Owner in Support Settings.

D. Configure a default value for the Case Owner field.

Ursa Major Solar needs to fulfill the following requirements:

A custom object must be created to capture account survey data.

Which two actions can an administrator configure to meet these requirements?

A. Put the account related list on the survey page layout.

B. Create a lookup relationship field on the survey object.

C. Put the survey related list on the account page layout.

D. Create a lookup relationship field on the account object.

Universal Containers uses an Auto-numbering system to uniquely identify each support

C. Case Feed Layout Actions

D. Case Comment Notifications

Question 5 of 30 You got this correct! Objective: Workflow/Process Automation

A. If a validation rule is triggered for the record

B. If the action is deleted from the workflow queue

C. If another record triggers the same workflow rule

D. If the record no longer matches the rule criteria

Ursa Major Solar has the following environment and requirements:

A new custom object named Regulations__c is a child of the account object.

Ursa Major Solar uses Validation Rule Fields.

What are two of these fields?

B. Error Condition Formula

Question 8 of 30 You got this correct! Objective: Salesforce Fundamentals

What is a benefit of entering Trusted IP Ranges in the Network Access section?

A. All attempts to log in from outside the network will be denied.

B. AppExchange packages can communicate with an external site.

What should the administrator create to achieve this goal?

A. A master-detail relationship with profile permissions

B. A lookup relationship with a criteria-based sharing rule

C. A lookup relationship with profile permissions

D. A master-detail relationship with a criteria-based sharing rule

How can multiple Campaign records be associated with a single Opportunity?

C. Primary Campaign Source

What will occur?

Ursa Major Solar (UMS) is configuring the lead conversion process.

B. Custom lead fields can be mapped to custom object fields.

C. Roll-up summary lead fields can be mapped to custom contact fields.

Question 14 of 30 You got this correct! Objective: Salesforce Fundamentals

A. Custom Report Type

C. Setup Audit Trail

D. Network Access Settings

A. Manually share the record with the public group.

B. Add the public group to an opportunity queue.

C. Add the public group to the opportunity team.

D. Change the opportunity owner to the public group.

Question 16 of 30 You got this correct! Objective: Workflow/Process Automation

How can a Salesforce Administrator troubleshoot this issue?

A. Verify the user's email address.

B. Check if the correct Email Template is used.

C. Check if the Workflow evaluation criteria is correct.

D. Check if the Workflow Rule is active.

How should a sales rep create an all-day event in Salesforce?