COLLABORATING CLOSELY WITH KEY

STAKEHOLDERS, WE AIM TO ADD VALUE BY

REDUCING FATIGUE-RELATED RISK AND THE
ASSOCIATED COSTS. WAKE UP TO A NEW APPROACH

CONTACT US

Please contact us to discuss your fatigue management requirements. To

help determine the best person to assist you, we ask that you phone us
directly on 07 3003 1473, or email solutions@tmsconsulting.com.au
 Organisations are increasingly moving to 24/7 operations in
order to achieve a competitive edge in the global economy.

UNDERSTANDING OF Research indicates that fatigue is implicated in billions of dollars

of lost productivity and in major disasters across the world.

FATIGUE & WHY YOU

Workers experiencing fatigue have higher rates of emotional
exhaustion, burnout and poor job satisfaction. They are also
more likely to have or cause a safety incident. Interventions
targeting workers with fatigue have a marked positive effect on

SHOULD CARE
quality of life and productivity of affected workers.

TMS Consulting specialises in fatigue management strategies

and regularly advises clients on roster design, fatigue
management plans, fatigue monitoring and educational
initiatives related to fatigue.

+ Do you want to ensure your

employees are safe at work?
+ Do you know how to best meet
your legal safety obligations?
+ Do you want to ensure your
company is productive?
+ Are you engaging your staff and
influencing their choices?

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 WHAT IS FATIGUE?
Fatigue is a state of tiredness leading to reduced
mental and/or physical performance that can
endanger workplace safety.
WHAT CAUSES FATIGUE?
+ Intense and sustained physical exertion
+ Intense and sustained mental effort
+ Long working hours without rest periods
+ Monotonous, unstimulating work
+ Working during some or all of the natural time for sleep
+ Lack of adequate sleep.
WHAT ARE THE INDIVIDUAL IMPACTS?
+ Loss of alertness
+ Poor judgment and decision making
+ Poor memory
+ Mood change
+ Poor personal health choices
+ Risk-taking behaviour.
WHAT ARE THE ORGANISATIONAL IMPACTS?
+ Increase in error rates, near misses and actual incidents
+ Increase in risk of injuries
+ Lower levels of productivity
+ Less engagement and focus on performance excellence.
WHY FOCUS ON FATIGUE?
+ Meet your legal obligations
+ Reduce your risk exposure and mitigate your risks
+ Increase your company’s productivity
+ Ensure your employees safety
+ Increase your company’s competitive advantage.
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OUR SERVICE OFFERINGS
OUR EXPERIENCE COVERS A WIDE VARIETY OF EXTENDED AND
24-HOUR OPERATIONAL SETTINGS IN MANY INDUSTRY SECTORS INCLUDING
CONSTRUCTION, HEALTHCARE, OIL & GAS, AND TRANSPORT.
FATIGUE RISK MANAGEMENT SYSTEMS AT A MINIMUM, WE ENSURE THAT YOUR FRMS
HAS THE FOLLOWING SEVEN COMPONENTS:
A Fatigue Risk Management System (FRMS) is a
scientifically based, data-driven set of integrated
management practices, beliefs, and procedures
for identifying fatigue and safety risks. An FRMS Internal and external auditing and
allows a systematic and structured approach to safety assurance processes
implementing processes to prevent and manage
fatigue, and to audit the control processes for
efficacy and compliance. TMS Consulting has
the expertise to assist with implementation of all Fatigue risk management processes
parts of a FRMS. Our FRMS Model is displayed
below. We ensure that it is embedded into your
organisation’s safety management system and
subsequently into your workplace culture.
Fatigue risk management
policies and procedures
Although it is difficult to totally eliminate long
working hours and night shift work, having an
effective FRMS can help to control adverse
impacts on workplace safety and performance. Fatigue management roles,
responsibilities and KPIs
+ Get informed – understand the legal
obligations that apply to you and your Fatigue communications strategy
business and plan
+ Assess your risks - systematically
identify and assess the fatigue risks that
you can reasonably manage Fatigue management training
and education
+ Control your fatigue risks – put steps
in place to manage the risks you have
identified
Fatigue reporting system and process
 WE ASSESS YOUR FATIGUE HAZARDS AND CONTROLS USING A NUMBER OF TOOLS.
CLARIFY

Firstly, we meet with your leadership team and safety
personnel to discuss your key safety and fatigue related
concerns, requirements and desired outcomes. This step
is critical to ensure that we not only meet, but exceed
your expectations.
A. FATIGUE POLICY/PROCEDURE GAP ANALYSES
TMS uses an extensive and tailored gap analysis checklist that assesses strengths,
weaknesses, and gaps of your company’s safety procedures. This checklist is based on
current scientific best practice guidelines and operational experience. It is important to
identify what areas of risk exposure are present to the company, and what appropriate
controls are needed to meet legislative, strategic, and ethical safety objectives.

ACCESS B. OPERATIONAL SLEEP EVALUATIONS

Secondly, we comprehensively assess your FRMS
to determine the barriers to quality sleep and the
contributors to fatigue and human error.
Managing good quality sleep is of vital importance for effective fatigue management.
TMS uses actigraphs (sleep measuring devices) to quantify sleep length and quality
under operational settings. Actigraphs provide significant advantages to purely
subjective diary-based assessments of sleep, allowing more accurate and robust sleep
data. Accurate sleep data is particularly important for ensuring the risks associated with
certain tasks or occupations, or employees at risk of sleeping disorders, are thoroughly
assessed and controlled.

OUR APPROACH IMPLEMENT C. COGNITIVE PERFORMANCE AND FATIGUE ASSESSMENTS

TO FATIGUE USES A
Once we have assessed your current system, Quantifying cognitive performance through scientifically validated tools such as the
RISK ASSESSMENT we work alongside you to further develop the Psychomotor Vigilance Task (a reaction time test) is used by TMS to measure fatigue
FRAMEWORK THAT effectiveness of your system. This includes and sleep loss. The Psychomotor Vigilance Task (PVT) is a simple and short test
several components that are designed performed by employees on small hand-held devices and can be performed at almost
COMPROMISES to be integrated into your existing safety any time or place. Most importantly the PVT allows an assessment of performance
5 KEY STEPS management system. impairments over consecutive shifts and work rosters due to work roster arrangements,
work environment, individual susceptibility and risk factors to fatigue, and other
strategic and operational reasons.

D. WORKFORCE DEMOGRAPHIC ASSESSMENTS

EVALUATE
After implementing the changes, we evaluate
your new program to ensure adequate return
on investment, and that the program meets (or
exceeds) legislative requirements and are based
on international and Australian standards, such
as AS/N25 ISO 31000 Risk Management and ISO
9000 Quality Management.
SUSTAIN
This step is critical. Your FRMS must be embedded into
both your Safety Management System (SMS) and your
organisational culture. The key to successfully embedding
an FRMS in your organisational culture includes regular
opportunities for sharing knowledge and experiences, and
the reinforcement of appropriate and expected practices.
Numerous risk factors exist for fatigue and safety. Many of the fatigue risks involve
sleep-related factors, and as such, understanding an individual or group’s susceptibility
to sleep loss and fatigue (i.e. sleep disorders) is crucial for the overall safety system.
Older age, overweight, smoking and drinking habits, neck circumference, poor physical
fitness, inexperience and more are all risk factors for sleep disorders and fatigue. TMS
has scientifically validated tools, including symptom checklist surveys for identifying
the primary risk factors for sleeping disorders, and for improving pre- and post-
employment screening for those at risk, particularly employees involved in safety critical
roles.
E. FATIGUE BIOMATHEMATICAL MODELLING SOFTWARE
Modern software based on physiological principles of sleep are able to help predict the
overall fatigue and safety risk probablity of work roster arrangements, overtime hours,
and on-call and emergency service arrangements. By inputting actual or estimated
sleep and work hours in to the software, risk scores can be calculated to identify the
overall riskiness of the work schedule, or areas of the schedule which are higher risk.
With this information, optimisations to the working arrangements can be performed,
and where such optimisations are not practical or feasible, appropriate controls can
be implemented to manage the associated risks. TMS has extensive operational
experience with work roster analysis using the biomathematical modelling software.

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 TMS CAN OFFER: OUR DIFFERENTIATOR IS THAT WE WORK AT THE BEHAVIOURAL LEVEL.

+ Development of fatigue-related learning and

educational programs and materials
+ Provision of coaching and mentoring for leaders in
the area of improving fatigue
+ Development of a culture that reports fatigue related
incidents and ‘just culture’
OUR KEY INDUSTRIES
OUR COMMITMENT TO OUR CLIENTS IS TO PROVIDE THE HIGHEST
QUALITY CONSULTING SERVICES AVAILABLE IN THE FIELD OF RISK-
BASED FATIGUE MANAGEMENT.

Our projects have included the examination of how fatigue can be identified and
treated in Fly In Fly Out (FIFO) and Drive In Drive Out (DIDO) operations for various
construction sites. We have run an industry sponsored fatigue research project , and
provided recommendations to industry on appropriate risks and control measures
to implement. We are experienced with conducting reviews of safety management
systems and fatigue management plans of various construction companies. TMS
has also provided guidance and advice on setting up best practice safety training
CONSTRUCTION practices for construction companies. We have also presented at several conferences
regarding fatigue and safety.

TMS has performed a review of existing fatigue policies and procedures across a
multi- billion dollar gas company. We have provided safety and cost-benefit analyses
and recommendations on the impact of transitioning from a 21 to 28 day work roster.
OIL & GAS We have conducted an extensive review of published scientific fatigue literature on
the relationship between work roster length and fatigue. TMS Consulting also has
employees embedded in companies to provide guidance on fatigue, safety, and
workplace cultural issues.

Experience in the healthcare industry includes the investigation and understanding

of fatigue-related risk within an individual hospital, the identification and
implementation of initiatives to minimise the effect of fatigue-related risk amongst
junior medical officers and an analysis of rostering practices to promote adequate
opportunities for sleep between shifts. At the departmental level, TMS experience
involves encouraging the embedding of a proactive fatigue risk management culture
amongst doctors, supporting facilities in compliance check preparation, training and
HEALTH developing staff, and the review of policies, procedures and education materials.

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 TMS HAS WORKED WITH CLIENTS FROM A
LARGE RANGE OF INDUSTRIES INCLUDING:
CONSTRUCTION, HEALTHCARE, OIL & GAS
AND TRANSPORT. COLLECTIVELY, THE TEAM
AT TMS HAVE WORKED WITH THE FOLLOWING
CLIENTS ON VARIOUS FATIGUE-RELATED
PROJECTS AND INITIATIVES.
OUR KEY FATIGUE CLIENTS
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OUR FATIGUE TEAM
OUR TEAM INCLUDES FATIGUE EXPERTS WHO OFFER GUIDANCE ON IMPROVING
FATIGUE RISK MANAGEMENT SYSTEMS, AND EMBEDDING A FOCUS ON FATIGUE
IN YOUR ORGANISATION. WE AIM TO COMBINE OUR SCIENTIFIC KNOWLEDGE
OF FATIGUE WITH EXTENSIVE AND REAL WORLD EXPERIENCE, THEREBY HELPING
“OUR CLIENTS HAVE YOU TO IMPROVE YOUR SYSTEMS AND GAIN FLEXIBILITY, CONTROL AND A
NO HESITATION IN COMPETITIVE EDGE.
RECOMMENDING TMS TO ANY
ORGANISATION REQUIRING A Helen Wood, Managing Director of TMS Consulting has extensive expertise
CONSULTANCY THAT DELIVERS in human and organisational dynamics, enhanced through a successful
CONSISTENTLY HIGH QUALITY 25-year career in both the public and private sectors. Helen has significant
OUTCOMES IN A TIMELY experience as a consultant advising a range of clients on areas such as
MANNER AND, IMPORTANTLY, organisational capability, business optimisation, leadership, workforce
ON BUDGET. productivity and fatigue. Helen is currently providing executive oversight
on a significant fatigue study being conducted in the oil and gas industry in
Queensland and has presented several papers on fatigue, roster cycles and
the challenges business face in managing fatigue effectively.
Ben is a qualified exercise physiologist who specialises on the links
between fatigue, human factors, and safety risk. Ben was the primary
researcher in an industry-sponsored investigation on effective fatigue and
safety management in the Australian pipeline industry. Ben has extensive
experience using fatigue biomathematical modelling software for work
roster analysis, psychometric tests for cognitive performance (such as the
Psychomotor Vigilance Task and Mackworth Clock), sleep-wake analyses
through actigraph watch data and sleep diaries, fatigue policy gap analyses,
and numerous subjective sleepiness and fatigue scales.
Megan is a registered psychologist who has experience in investigating
and managing fatigue in the healthcare setting at both the facility and
the corporate level, with an emphasis on doctor-related fatigue risk
management. Her experience includes policy development, fatigue risk
management system introduction, fatigue-related activity measurement and
analysis, fatigue rostering, and fatigue-related risk mitigation strategies. Key
to Megan’s success in the area of fatigue has been supporting facilities to
incorporate the requirements and principles into daily work.
Amy is registered psychologist with over 8 years of experience in consulting
for the mining, defence, healthcare, and transport industries. She has
experience with fatigue in both the healthcare and defence industries, and
has most recently reviewed the safety culture of the Collins Class submarine
for the Royal Australian Navy- a large subcomponent of the review and
change program involved fatigue. Amy has also recently provided training to
clinicians on human error and patient safety within a health care setting.
 EMBEDDING CHANGE In order to ensure lasting behavioural change,
it is critical that the changes to your FRMS are
embedded within the culture to ensure lasting
change. The model below was developed by TMS,
and outlines the key seven levers used to ensure
that the change is hard-wired.
THE SEVEN KEY LEVERS INCLUDE:
LEADERSHIP + Encourage each other as a leadership team to model the espoused
fatigue management behaviours
+ Support sound fatigue management practices over other internal and
external pressures
+ Ensure senior safety managers regularly visit the worksites to discuss
issues of fatigue with employees

ORGANISATIONAL DESIGN + Ensure the ownership of fatigue is appropriately assigned within the
organisational structure
+ Redesign roles and responsibilities where required
+ Revise role descriptions to include fatigue and safety

PERFORMANCE
MANAGEMENT + Develop both proactive and reactive organisational level fatigue KPIs
+ Communicate the consequences of unacceptable fatigue behaviour
+ Focus on building a just culture

COMMUNICATION + Communicate near misses and successes related to fatigue in a succinct

and timely manner
+ Ensure that fatigue -related issues are considered at high-level meetings
on a regular basis
+ Create organisation specific language to build a shared safety language

REWARD AND RECOGNITION + Provide meaningful recognition of appropriate fatigue management

behaviour
+ Provide clearly articulated promotional opportunities for high performers
+ Celebrate successes on a regular basis

REPORTING SYSTEMS + Ensure RCAs are performed religiously, and ensure they remain the focus
+ Ensure a sound system for workplace analysis and hazard prevention and
control is in place
Model 1. Embedding Lasting + Ensure the organisation has in place rapid, useful and intelligible feedback
Behavioural Change channels to communicate the lessons learned

LEARNING & DEVELOPMENT + Provide refresher sessions on fatigue management, and hardwire this into
THE TMS MODEL IS BASED ON SEVEN KEY LEVERS THAT MUST BE USED the induction and orientation of employees
TO EMBEDDING LASTING CHANGE. + Develop a mentoring program to increase transfer of fatigue management
+ Ensure leaders use a coaching model when interacting with employees to
ensure transfer of knowledge back into the workplace
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 SAFETY AND RISK MANAGEMENT ABOUT TMS CONSULTING
We believe that fatigue must be treated as an official safety hazard. Therefore fatigue management must be OUR DIFFERENTIATOR
assessed as part of your overall safety management system.
TMS IS A TRUSTED + We work in collaboration with clients to build a
relationship that is based on a strong understanding of
We push the boundaries of conventional approaches to safety to transform cultures and enhance
organisational performance. We have in-house psychologists who have expertise in both change and safety
management-we succeed in our programs where others have failed because are we have the professional
ADVISOR AND business, strategic and operational challenges
+ We focus on both the people and the processes
insight to engage your employee’s heart and minds to hardwire the change. SOLUTIONS BROKER within an organisation
+ We have a depth and breadth of experience and skills
OUR SAFETY SERVICE OFFERINGS without the overheads of large global consulting firms

Our safety programs are designed to overlay your existing structures, not create new ones. We understand
that one size doesn’t fit all, so will help you integrate our safety programs into your workplace. Our safety OUR SERVICE OFFERINGS
programs have a flexible approach to delivery with a combination of ‘In-House’ and consultant-delivered
options available. + Fatigue, Risk and Safety Management
+ Performance Leadership
+ Change Management
Education & Learning Solutions Safety Management System Reviews + Business Improvement and Transition Management
+ High Performing Teams
Our comprehensive range of educational Having a robust safety management system in + Cultural Change
solutions uses the latest education techniques place is the foundation for managing safety in the
and media. Areas of speciality include: workplace. Every employer has an obligation and Our service offerings include the practice of improving
a duty of care to their work colleagues to provide our client’s Organisational Capability by providing them
+ Safety awareness programs a safe and healthy workplace. We work with you assistance in Planning, People and Performance relevant to
to customise your safety management system to the level of intervention required by each organisation.
+ Safety coaching
ensure you have the who, what, when, why & how
+ Safety leadership and mentoring programs covered while improving your workplace safety
+ Hazard management performance.

+ Safety evaluation / auditing

Safety Culture Assessments
Risk Management
In order to determine what needs to be
changed within an organisation, it is important
Identifying hazards and managing risk is an
to understand what parts of the culture
essential part of creating a safe work environment
are contributing in a positive way to safety
for your employees and is a requirement under
performance and what parts need to change. Our
Work Health & Safety Laws.
safety cultural assessment tool allows you to:
Our services include:
+ Articulate and understand your current safety
+ Compliance audits and practical advice to culture
achieve compliance
+ Identify gaps between your current safety
+ Review of current risk assessment process and culture and a positive safety culture
protocols
+ Review of your business operations, structure,
existing safety system, and training of TMS SPECIALISES IN OPTIMISING PEOPLE, PLANNING AND PERFORMANCE
employees

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