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Project, Process, and Vendor Management: People
Project, Process, and Vendor Management: People
Project, Process, and Vendor Management: People
distribution channels), and People. Now a new P has been added making it a total of 5P's. The 5th P is
Politics which affects marketing in a significant way.
Taken together, the company's implementation choices across the 4(5)Ps are often described as
the marketing mix, meaning the mix of elements the business will employ to "go to market" and execute the
marketing strategy. The overall goal for the marketing mix is to consistently deliver a compelling value
proposition that reinforces the firm's chosen positioning, builds customer loyalty and brand equity among
target customers, and achieves the firm's marketing and financial objectives.
In many cases, marketing management will develop a marketing plan to specify how the company will
execute the chosen strategy and achieve the business' objectives. The content of marketing plans varies
from firm to firm, but commonly includes:
An executive summary
Situation analysis to summarize facts and insights gained from market research and marketing
analysis
A statement of the company's key objectives, often subdivided into marketing objectives and
financial objectives
The marketing strategy the business has chosen, specifying the target segments to be pursued
and the competitive positioning to be achieved
Implementation choices for each element of the marketing mix (the 4(5)Ps)
[edit]Project, process, and vendor management
Once the key implementation initiatives have been identified, marketing managers work to oversee the
execution of the marketing plan. Marketing executives may therefore manage any number of specific
projects, such as sales force management initiatives, product development efforts, channel marketing
programs and the execution of public relations and advertising campaigns. Marketers use a variety
of project management techniques to ensure projects achieve their objectives while keeping to
established schedules and budgets.
More broadly, marketing managers work to design and improve the effectiveness of core
marketing processes, such as new product development, brand management, marketing communications,
and pricing. Marketers may employ the tools of business process reengineering to ensure these processes
are properly designed, and use a variety of process management techniques to keep them operating
smoothly.
Effective execution may require management of both internal resources and a variety of external vendors
and service providers, such as the firm's advertising agency. Marketers may therefore coordinate with the
company's Purchasing department on the procurement of these services.
In larger organizations, especially those with multiple business units, top marketing managers may need to
coordinate across several marketing departments and also resources from finance, research and
development, engineering, operations, manufacturing, or other functional areas to implement the marketing
plan. In order to effectively manage these resources, marketing executives may need to spend much of
their time focused on political issues and inte-departmental negotiations.
The effectiveness of a marketing manager may therefore depend on his or her ability to make the internal
"sale" of various marketing programs equally as much as the external customer's reaction to such
programs.[6]
Marketing management therefore often makes use of various organizational control systems, such as sales
forecasts, sales force and reseller incentive programs, sales force management systems, and customer
relationship managementtools (CRM). Recently, some software vendors have begun using the term
"marketing operations management" or "marketing resource management" to describe systems that
facilitate an integrated approach for controlling marketing resources. In some cases, these efforts may be
linked to various supply chain management systems, such as enterprise resource planning (ERP), material
requirements planning (MRP), efficient consumer response (ECR), and inventory management systems.
marketing management
Definition
The application, tracking and review of
a company'smarketing resources and activities.
The scope of a business' marketing management dependson the size of the business
and the industry in which the business operates. Effective marketing management
will use a company's resources to increase its customer
base,improve customer opinions of the company's products andservices, and
increase the company's perceived value.