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Operation Management Assignment
Operation Management Assignment
Operation Management Assignment
SCHOOL OF COMMERCE
OPERATION MANAGEMENT ASSIGNMENT
Id : BER/9352/11
Ans:- The fictitious company I chose was textile manufacturing company. It produces low risk
design products like carpets and rugs, towels and textile yarn with low prices and offers them to
a broad market with a mass production. It on the other hand produces high risk design products
like furniture and finished products including apparels with high prices and customized order to a
relatively narrow market.
The textile company operation function is affected by the external environment which it operates
in.
Ans:-
Make-to-stock Make-to-order
Line Flow
Production I IV
Process
Intermittent
Flow
II V
Production
Process
Project
Production III VI
Process
The appropriate cell for High-risk design is Cell VI. The product is based on customized
order to a relatively narrow market. The price is high as well. The project production
process and make-to-order production process is appropriate.
The appropriate cell for the Low-risk design is Cell I. The product is produced in advance
of the customer's order and offered to a broad market. It has a low price as well. The line
production process and a make-to-stock production process is appropriate.
C) Identify the main operational challenges of managing the two types of designs based on your
recommendations in part “b”.
Ans:-
2. AAU is modernizing its university ID system. Beginning next term, all faculty members,
staff, and students will be required to carry a “smart” identification card, called a
passport. What makes it smart is a magnetic strip with information on club memberships,
library usage, class schedules (for taking exams), restrictions (such as no alcohol),
emergency contacts, and medical conditions. If desired, it can also be set up as a debit
card to pay registration fees and fines or purchase items from the bookstore, vending
machines, and copy machines.
University administrators are excited about the increased control of the passport, but they
are not looking forward to the process of issuing approximately 60,000 new cards. If
applications could be processed at the rate of 60 an hour, the entire university could be
issued passports in a month’s time (with a little overtime). The passport issuing process
consists of the following activities:
Activity Description Time
D Take photo 20
Additionally, activities A and B must be completed before activity C can begin. Activities C and
D must precede activity E, and activity E must be completed before activity F.
Required:
A. Is it possible to process one applicant every minute? Explain.
Step 1
Activity Time (in Predecessor
seconds)
A 20 -------
B 70 -------
C 20 A, B
D 30 -------
E 10 D, C
F 20 E
A C E F
B D
Step 3
A 3 70
B 3 120
C 2 50
D 2 60
E 1 30
F - 20
1 70 B 0
2 70 A 50
50 D 20
20 C 0
3 70 E 60
60 F 40
Step 5
Measurement of efficiency (EFFB) = ∑t = 170 = 0.809 = 80.9%
(Nt)(CT) (3)(70)
The answer for
A. No, because completing all task takes 170 seconds which is 2.8 minutes.
B. 3
C. Worker assigned by ranked position weight heuristic
D. The efficiency is 80.9%
3. A postal office has a package processing center at its head office. The main subsystems in the
package processing center are unloading, sorting, and delivery. The center has 30 employees
who unload packages from big trucks that are used to transport packages from Airport to the
company’s head office. Another 20 employees then sort the packages to make the packages
ready for deliveries to different local postal offices in Addis Ababa, and 40 more employees
then load the Vans that are used for local deliveries. Un-loaders work at the rate of 12
packages per minute, sorters work at a rate of 15 packages per minute, and loaders take
approximately 10 seconds to load each package. Required:
A. Assuming that the subsystems are operating in series, what is the system capacity of
the package processing center?
Ans:- The system's capacity will be equal to the capacity of the most limited in the line. The
system has a capacity of 6 packages per
B. Compute the systems efficiency of the package processing center, assuming that the
actual number of packages processed per minute during a particular observation was
200
4. Select any service providing company i.e., hotel, hospital, school, clinic, restaurant, café,
beauty salon, And then prepare service blueprint for the company what you have selected. Your
blueprint shall incorporate the following.
line of visibility
Bac Kitchen
k assistanc
Prepare
e
food
Maintenance
Supply
equipment