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Our Business Logo: Faculty-Samuel Mursalin (Smm4) Department of Management, North South University
Our Business Logo: Faculty-Samuel Mursalin (Smm4) Department of Management, North South University
4| GROUP REPORT
Course Title: Entrepreneurship
Business Plan on Babysitting Service ‘’ MOTHER’S LAP’’
Submitted To:
Submitted By:
Dear Sir,
Yours faithfully,
This business plan consists of even breakdown of plans that our entreprenuers
decided to follow as we launch this service for the people living in Uttaraa. Our
business plan will include, Introduction about our organization, a Business model
which will include all 9 key elements, a deep analysis on Business environment,
our Service Delivery Model, Operational plan of the organization, Marketing Plan
Organizational Plan, Assessment of Risks and finally, the Financial Plan.
Table of Contents
Letter of Transmittal.....................................................................................................................2
Executive Summary.......................................................................................................................3
Introduction....................................................................................................................................5
Business Model Canvas.................................................................................................................8
Business Environment Analysis....................................................................................................9
Service Delivery Model................................................................................................................17
Operations plan............................................................................................................................20
Marketing plan.............................................................................................................................23
Organizational Plan.....................................................................................................................28
Risk Assessment...........................................................................................................................30
Financial Plan...............................................................................................................................33
Introduction
Mothers lap is a babysitting service which provides occasional child care for few
hours at a time. Our service is designed for infants to eight years old kid whose
parents are part time or full-time workers. Parents who are working nine to five
outside and cannot take care of their babies can easily be safe at our baby care
place, Mother’s Lap. Our main purpose is to create difference in child life, teach
them valuable skills and help them to grow personally. Caring for babies is our
calling in life. We service is open 24/7. We maintain full hygiene and security for
babies. We have 24/7 medical services and emergency services as well. We ensure
all the facilities that babies will need and it is another home for babies.
Address: Our head office is located in Uttara, Sector-6 and our care center is
located in Sector-4 House-44, Road-32, Uttara, Dhaka-1230 Bangladesh.
Name and address of principles: Our business is a partnership business. We are
eight partners mutually owning the business. The name and address are given
below-
Nature of business
The nature of our business is Babysitting. Our service is mainly full-time child-
care service. We also work on child growth and development of both mental and
physical health. We offer fresh and safe environment for child’s mental growth.
We are mainly targeting the middle-class family who does not have abilities to
keep babysitter at home. So, they can easily keep their baby safe at our place.
For our business the total financing we will be needing is 32 Lac BDT. We have
investors from different sectors. We have included both our personal investment,
investment from investors and Bank loans. We are 8 members mutually
contributing 4 Lac from each member. We will also need bank loans to complete
our financing which is included in our personal investment.
Statement of confidentiality of report
All the data and information relevant to the business will be strictly confidential
and hidden from the third parties without prior written consent and approval of the
owners. The relevant source, data and information will be safe and will only
belong to MOTHER’s LAP authority and protected from outsiders. Point to be
noted that any breach of the contract will have to stand in front of lawsuit and will
be considered as violation of constitutional rules of Bangladesh.
Business Model Canvas
Key Partners Key Activities Value Proposition Customer Customer Segments
Medical Babysitting Safety of Relationships Parents living
Support service babies Word of in Uttara
Equipment Child care Education for mouth Working
Suppliers Providing babies Building trust Parents
Toy stores hygienic fresh Security of Reviews Single Parent
Book Stores food babies Loyalty Upper class
Retailers of Refreshment Parents can program parents
Baby products time for contact their Referral Middle Class
babies child anytime program Parents
Multimedia they want to Providing Urban people
class for excellent baby Parents who
babies care service are looking
for safe
babysitting
experience
Key Resources Channels
Human Advertising in
resources Television
Capital Promotion in
Equipment Facebook and
Digital Media Instagram
Expert Health Advertising in
Consultants Newspapers
Social
Networking
Sites
References
In Bangladesh mostly women take care of their children. But as nowadays the
working woman of our country has been increasing it is getting harder for them to
maintain time for their children. A recent article says that: The number of working
women increased to 18.6 million in 2016-2017 from 16.2 million in 2010.
Bangladesh secured the 47th position among 144 countries in 2017 as per the
Global Gender Gap Report, whereas India, Sri-Lanka, Nepal, Bhutan remains at
108,109,119,124 and 143 positions respectively "Dhaka Tribune, 2020". That
means in future mothers will want to rely on a babysitting care. Many foreign has
already established this type of business so there is high chance in future it might
take a successful business in our country.
PESTEL Analysis
Political: Political environment means how much influence that the government
has on certain criteria. The government of Bangladesh wants to make our country
Digitalized by providing proper education with the help of computer and
technology. Since, we will provide the children with primary education without
giving them the pressure they get from schools it will give them better
understanding of their higher education. As our service helps the government’s
mission, hopefully we will have support from political environment.
Social: Social environment factor is involved on sharing same belief and attribute
of certain area. Our business focuses on making life easier for people. As we are
giving the students primary education in a digitalized way unlike the traditional
schooling system, it will help our business to get social acceptance.
Threats of new entrants (Moderate): Investment for this business is pretty high
and it is not that easy to start and maintain. But if we get success in this field, there
might be new entrants of baby care center in future. Because of that, we can say
that threats of new entrants are moderate.
Industry rivalry (High): Nowadays we have some baby care Centre in Dhaka
including SOS children’s village, Singapore int. school, child cheer and etc.
because of that the industry rivalry is high for the business.
Threats of substitute (High): Threats of substitute is also high for the business.
The customers have other options. Primary school can be call as substitute for this
business.
Strength:
Our business will hire employees with skills that is needed for our service. It
will create opportunity for many people
For financial support we will take help from the bank. We will have backup
to continue work if any financial problem occurs. Hopefully there will no
financial crisis.
For ensuring safety for the children, we will maintain security. Employees
that are going to work in the organization will be provided with their
background information and past experience so that we can ensure the
secure and experienced employees. Also, inside that day care, we will have
CCTV camera for 24hours, enough security guards to make sure the security
of the children.
As our work is not only taking care of the children for certain time, we also
want to provide them primary education with the proper help of technologies
so we will have professional teacher for that.
Weakness
High cost of setting up the business. Also, the rental cost is very high.
Pricing for the services should be appropriate as there is some is some
daycare those are already providing these services.
Opportunity
In our country day care service businesses is pretty new and not well-
established. We can take the advantage of it take it as a big opportunity for
us.
Customer demand for this service is very high and in future the demand will
increase in high rate as working parents our country is increasing.
There are fewer competitors in this sector. So, we have to compete with a lot
of businesses.
Threats
Because of the Corona pandemic the economic situation is unstable. It will
be the cause of big problem of our business if the economy gets stuck in the
starting of our business.
In this Corona pandemic situation, many people are switching their jobs to
find the better income source and facilities. We wanted to train up the
employees before we start, so if they leave after some months it will cause
loss for our business and all the hard work will go in vain.
Stakeholder Analysis
As ours is a service, so we try to provide best service to our customers. The service
process will be done by our company and organization Mother’s lap. Before
providing the service, we conduct a research over our population thinking, then we
make a map by that research and try to provide service according to that map.
Source
We sort our employee with some category like, we list some employee who can
care very little baby and another we select who can care little bit big baby like 5 to
8 years. We also list some employee who can not only take care baby but also can
make baby foods and light housework. These types of employees we provide and
parents can select their desire service from our category-based employees.
Another information we not only provide service to only home. We have some
branch in different area in Dhaka city. Parents can hand over their kids at any
branch as their wish. We will provide expert employees for taking care of their
kids.
There’s some machineries and equipment list we provide for our service
Office table
Reception desk
Proper Internet service
Clean room for keeping baby
Bunch of toys
Carpeting
Hot water system
Sofa set
Multiple projectors
Proper lighting
Personal laptop and computers
Medical center
Well trained security guards
CCTV camera
Intercom
Air condition and fan
Room heater for winter season
Ips and generator system
Proper filter water
Printer
Weight machine
Operations plan
Statement of organization’s operation
Our business is a partnership based where all partners take equal risk and profit.
Our partners take proper steps for our business more gainful, efficient and
arranged. Our office will be located at Dhaka and advertise our business through
TVC, Newspaper, Facebook page and other digital and physical advertisement for
our clients to know everything of our business. We will do every understandable
action for our clients to build long term relationship with our clients.
Operational flow chart of MOTHER’s LAP
Technology all-time gives extra attention and benefit for an organization. By noted
that for our organization will bring in latest technology which will ensure babies'
comfort and security Such as:
3. We will introduce an app through which parents will be able to monitor their
children’s activity
5.In every entry point there will automated metal detection checking.
Marketing plan
Customer analysis
The company mission is to serve the residential community. Our clients are working
and single parents or guardians who cannot constantly visit their child.
Working parents: Our biggest client will be the parents, where both colleagues are
earning at the same time. Parents who did not need to take their children to some
day care centers needed such a short but faithful prophet to take care of their
children for a few hours at home, had to go a few times for a few occasions. Parents
are leaning towards sitters who know how to have fun with kids and control all the
rules and can also meet recovery crises, so we’ve got unique ideas for preparing our
sitters.
Single parents: Single men or ladies who require help of a sitter to require care of
their children while they are active within the family chores or whereas they are out
of the house, will be our moment target gather.
We pay attention to children because we don’t have enough time to take care of
children in certain families. Numerous long lesson practitioners who do not need to
take care of their child. As a result, their housekeepers or workers take care of their
children. That’s why kids ’progress can’t keep up with their values. This rate is
expanding day by day.
Pricing:
Value-based pricing bring an expense that our clients are willing to pay. So, we will
try to bring the best value of the bundle while maintaining all the cost intelligence to
provide the best conceivable benefits to our clients. The cost of our items varies
depending on the age of the child and his other necessary benefits. Young people
are more sensitive so it will start from BDT 20000 per month.
Place:
We are focusing on higher paid individuals in higher education and refraining from
all aspects of providing our expensive administration. We need to discover our
active, personal or any position by focusing on the rich clients (rich person) live.
We are setting up our trade in UTTARA so that our target can reach the clients
effectively from there.
Distribution channel- The channel we spread should be conventional or traditional.
A routine scatter channel consists of one or more free manufacturers, wholesalers
and retailers. Divided trade to maximize the benefits of each claim. On the other
hand, the vertical promotional framework is acting as a bound together framework.
So, it takes more cash.
Promotion:
Promotion is very important to reach people. We are doing some stuff. We are
focusing on online progress. Online is a huge source for publishing a wide number
of people. So through Facebook, online stores like Daraz, Alibaba, Pickaboo we
will forward our step. Newspaper promotion will draw in our clients as most
working individuals and adults often take after daily papers and magazines.
Authority of Principal
Key Employees
Key employees are basically considered as lower level employees and they maintain
the entire process of a company. As a result, we have to recruit skill, hardworking,
dedicating and smart employees who can run the business.
In order to ensure that this is the case, risk management is necessary, babysitting is
a critical sector of our community, and babysitting organizations is expected to be
ultimately secure. Children are vulnerable to falls and trips, so a risk assessment
would ensure that the atmosphere is secure and healthy for a child to be there in
order to minimize the likelihood of all accidents.
There's no mystery that children can be tentative and sometimes wounded over their
feet. If your company cares for children, the first step to ensure this is achieved in
the right and productive manner is the risk evaluation. Initially, risk evaluations
classify all of the possible hazards in a childcare facility.
3) The control measures should be calculated. This danger will be shielded from
check measures.
4) Record your risk management step by step. Through doing this, you will show all
the authorities concerned that you have taken the requisite measures.
Technological advancement
1. Our whole area is controlled under CCTV camera, so that parents can watch
their child anytime from anywhere.
2. We have developed a separate video communication app where parents can
communicate with their children which allow the child to feel more
comfortable and also the parents to stay motivated in their workplace.
3. We used a new kind of napkins, we call it ‘Smart Nappies’. It can alert us
when babies need their nappies changed.
4. We have fingerprint security where parents need to register their finger and
they need to confirm their identity while meeting their children or taking
them home.
Contingency Plan
1. Child and child safety strategies in need strategies for children or needy
parents should understand how children could be harmed as a result of
parental vulnerability. Such as
Is the weakness motivating?
Ability to look after oneself and children or the capacity to prioritize?
Does the child encounter actions like self-harm, general weakness,
strange or alarming behaviors that can be distressing??
If so, what can be done or assisted to help and improve the safety of
children?
2. Our Professionals always understand how a parent and his child can handle
changes in circumstances. In the case of, for example, a hospital admitted
parent or a job, or whether the mental health of the parent deteriorates, care
plans should be reported clearly.
4. The families should agree on the care arrangements, child safety programs
and children in emergency plans and provide communications with family
members when necessary to provide supplementary assistance if the situation
is deteriorating. In order to recognize and express issues to family members
or experts, contingency planning should clearly articulate what will happen.
5. When ceasing to help needy parents, practitioners ought to take careful note
of the consequences for children.
Financial Plan
Revenue Structure
ITEM TAKA
TAKA
ITEM
PER CHILDREN PER YEAR 240,000
ST
1 YEAR PROFIT MARGIN 40% 400,00,000
ND
NO CHILDREN 2 YEAR 100
• Average salary increment is assumed to be 5% for personnel (Excluding adjustment for the hike
in inflation rate).
• Advertising cost will be 8000tk per month because we have to promote our new business
as we are focusing more on social media the cost is less here.
We projected cash flow for the year 2020 from July to December
Cash Inflow
Total Cash
300,000 300,000 300,000 300,000 300,000 300,000
inflow
Equipment 200,000
Furniture 100,000
Advertising
4000 4000 4000 4000 4000 4000
Cost
Electricity
10,000 10,000 10,000 10,000 10,000 10,000
Bills
Miscellaneous
5,000 5,000 5,000 5,000 5,000 5,000
Expense
Office
Interior 65,000 0 0 0 0 0
;2Expense
Total Cash
534,000 ;2194,000 194,000 194,000 194,000 194,000
Outflow
(+) Beginning
0 -234,000 -128,000 -22000 84,000 190,000
Cash
;8
Assets
Inventories 2,773,900 2,912,595 3,087,351 3,272,592 3,501,673
Details (Tk.)
75000
10,00,000
20
We will need approximately more than 5 years to overcome our losses and gain extra profit.
Appendix