English Learning Guide Competency

1 Unit 1: Customer Service

Workshop 2
Centro de Servicios Financieros- CSF

Name: Lisa Sánchez Cohort: 2246855 Date: 22/10/21

Training program: Ingles Instructor: YEISON ALEXANDER CRUZ

INTERACTING AT THE WORKPLACE

(PRODUCTS AND SERVICES/STAFF/RESOURCES)

1. Work in pairs, read the next reading and answer the following questions:

Ramo is an independent company from Colombia, they were created in Bogotá in 1960. This company
specializes in producing some food as cakes, snacks, snack cakes. These products are commercialized in
Colombia, but now, they are exported too. They were a small company and they started only in Bogotá
city; nowadays, it is a big company along Colombia, they have different factories, offices and warehouses
In Bogotá, Antioquia, and Valle del Cauca.

Some departments of this company are the production department, accounting and finance department,
marketing department, among others. Each department has its own employees such as salespeople,
operators, publicist, coordinators, etc. and Ramo has approximately 3000 employees and it has selling for
about $ 320.000.000 pesos selling Gansitos, Chocoramo, Tostacos and etc.

1.1 What is the company’s name?

RTA// Ramo

1.2 Where is it located?

RTA// It’s located in Bogotá, Antioquia, and Valle del Cauca.

1.3 How old is the company?

RTA// the company is 61 years old
 1.4 What kind of company is it? Does it offer products or services? (Mention 3 of its most popular
products or services)
RTA// This company specializes in producing some food as cakes, snacks, snack cakes.

1.5 What departments does the company have? Mention them.

RTA// Some departments of this company are the production department, accounting and
finance department, marketing department, among others.

1.6 What facilities does the company have? Mention them.

RTA// factories, offices and warehouses

1.7 What kind of employees and how many employees are there in the company?
RTA// Each department has its own employees such as salespeople, operators, publicist,
coordinators, etc. and Ramo has approximately 3000 employees.

2. Work in pairs, think of a company you know or want to investigate and discuss the following
questions:

2.1 What is the company’s name?

RTA// Éxito

2.2 Where is it located?

RTA// It is located in almost all of Colombia, but it also has a presence in Uruguay and Argentina.

2.3 What kind of company is it? Does it offer products or services? (Mention 3 of its most popular
products or services)
RTA// It is a chain stores company and the products it handles are varied such as: Textile, food, electro-
digital, real estate services, travel, insurance and telephony.

2.4 What departments does the company have? (Mention 5 departments)

RTA// Administration, Accounting, Production, Sales and Human Resources.

2.5 What facilities does the company have? (Mention 3 facilities or installations)
RTA// factories, offices and warehouses

2.6 What kind of employees and how many employees are there in the company?
RTA// It has sales employees, cashiers, operators, publicist, coordinators, etc. and has an approximate
number of 40,000 employees
3. Work in pairs, create a company about whatever you want and discuss the following questions:

3.1 What is your company’s name?

RTA// break free

3.2 Where is it located?

RTA// Carrera 79 f south # 81 - 39

3.3 What kind of company is it? Does it offer products or services? (Mention 3 of its most popular
products or services)
RTA// In a company that offers a service for people, only offer a service and to simplify it more in detail, it
is to buy objects that no longer serve to put them in a room and the client destroys it and can release all
their anger

3.4 What departments does your company have? (Mention 4 departments)

RTA// this company is in the departments of Bogotá, Medellin, Cali and Barranquilla

3.5 What facilities does your company have? (Mention 4 facilities or installations)
RTA// has, companies, specific points and offices

3.6 What kind of employees and how many employees are there your company?
RTA// It has employees for different areas such as: It has sales employees, cashiers, operators, publicist,
coordinators, etc. and has a number of 70 employees

4. Make a presentation using power point about your company in the point 3 taking into accounts the
questions and using images and pictures to show it.