SHELL – MMS MOCK QUESTION

1. From the following list, which is not a critical structural element of a strategic plan for
maintenance and reliability?

A. Current levels of performance A

B. Benefits available through implementation
C. Historical direction of the business
D. Vision of the future state.

2. Which performance result best shows a maintenance and reliability manager that the
scheduled maintenance activities being implemented are effective?

A. Hours spent on unscheduled maintenance have decreased

B. Maintenance cost per unit of production has decreased
C. Total annual maintenance cost has decreased A
D. Production rate has increased.

3. A system with parallel structure have built in redundancy. Components are backed up, and
the system will work even if some of the components fail to function. Which of the following
statement(s) is correct?

A. True for systems only

B. False for all serial and parallel systems A
C. True for all series and parallel systems
D. None of these

4. A simple computer consists of a processor, a bus and a memory. The computer will work
only if all three are functioning correctly. The probability that the processor is functioning
is 0.99, that the bus is functioning is 0.95, and that the memory is functioning 0.99. What
is the reliability of the computer?

A. 0.9835
B. 0.9767 C
C. 0.9311
D. 0.9001

5. Which of the following does not support people development?

A. Defining result areas, goals and measurements

B. Coaching, Feedback and encouragement D
C. Defining training and skilled goals
D. Providing feedback only when asked

6. When the time period between the testing which detects a failure, for failures with
significant economic consequence and when life expectancy is highly variable a good
approach is:

A. More frequent periodic predictive testing

B. On-line condition monitoring C
C. Structured preventive maintenance
D. Time based rebuild or change out
 SHELL – MMS MOCK QUESTION

7. If a machine is running for 1000 hours and five failures are observed during this period,
what is the Mean Time Between Failure?

A) 2500 hours
B) 200 hours B
C) 0.005 hours
D) 5000 hours

8. Which of the following most effectively makes up the members of a Manufacturing Team?

A) Production / Maintenance / Supplier / Engineering

B) Sales / Customer/ Production/ Senior Management
C) Senior Management / Production / Human Resources
D
D) Maintenance / Engineering / Production/ Human Resources

9. Another name of Ishikawa diagram is?

A. Root cause analysis Diagram

B. Fault tree analysis diagram C
C. Fishbone Diagram
D. Crow AMSAA Diagram

10. A skills audit is undertaken to:

A. Help an organization understand skills in its industry

B. Develop employee training plans for the next year
C. Benchmark skills against other companies A
D. Help an organization understand skills it requires

11. What relationship should Maintenance and Reliability Teams have with customers and
suppliers for optimum effectiveness?

A. Sales should be the only department communicating with the customers

B. Team members should be involved in communicating with the customers and
suppliers B
C. Purchasing should be the only communicators with suppliers
D. Management should be the only communicators with customers and suppliers

12. When training maintenance workers, it is best to first:

A. Check the budget to set how much to spend per worker

B. Review the list of classes already taken by the workers
C. List all the tasks the workers need to perform
C
D. Give classes to all workers on basic skills

13. What is the statistical average and the population standard deviation of the following
reliability data (3.0, 12.0, 9.0, 4.0, 2.0)

A. Mean = 5.9 , Standard deviation = 3.847

B. Mean = 4.0 , Standard deviation = 3.487
C. Mean = 6.0, Standard Deviation = 3.847 C
D. Mean = 30.0, Standard deviation = 5.847
 SHELL – MMS MOCK QUESTION

14. Which of the scenarios below justifies the use of failure modes and effects analysis
(FMEA) ?
A) The production Department has added a third production shift to meet increased
sales. The new shift will be staffed mostly of new employees whose training consist
C
of two weeks working with the dayshift. Adding the third shift also increases
equipment operating hours by 50%
B) The Maintenance Department has assumed responsibility for the maintenance of the
equipment in a small production line acquired after the buyout of a smaller
competitor. The competitor uses equipment that is different from the company’s
existing equipment.
C) A custom made production machine, critical to meeting production requirements, has
failed for the third time in six months. The maintenance Department has carefully
inspected the machine after each failure, and each failure has been attributed to a
loss of lubrication of the machine’s bearing.
D) Corporate downsizing has reduced the staff of the maintenance Department to two
reliability technicians and two supervisors for each craft (trade). These foremen will
now manage contracted maintenance crews for all plants (facility) maintenance
activities.

15. Out of the choices below, which is the best way to evaluate the effectiveness of a safety
program?

A) Measure the number of safety slogans and bulletins posted. C

B) Periodic safety audits of work processes in the field.
C) Review health and safety performance as required
D) Solicit feedback about safety performance from employees .

16. Operations notifies that maintenance department about an unusual bearing noise when a
process water pump runs for more than 8 hours continuously. After a regular PM was
completed and production had started, it was noticed that bearing noise was not fixed.
Amongst the following, which one is the most credible reason for this occurrence?

A. The operations manager failed to notify Bthe maintenance manager about the issue of
bearing noise.
B. Maintenance technician failed to notice and diagnose the bearing noise due to lack of
skills.
C. The planning department was not informed to create a work order to address the bearing
noise
D. Operations were mounting too much pressure so there was no time to complete the work.

17. The maintenance manager of a mining company recently formed a reliability team to improve
equipment performance. The team members don’t seem to get along well. Team members stick
to their life style of working and challenge authority whenever they get the opportunity. Some team
members are even questioning the team’s goals. What developmental stage is the reliability
team?
A) Forming
B) Norming
C) Storming A
D) Performing
 SHELL – MMS MOCK QUESTION

8. Most maintenance departments are faced with the following challenges expect:
A) Wrench time is less than 25%
B) Lack of equipment to maintain
C) Lack of effective planning
A
D) Lack of effective scheduling

9. In the life cycle of a piece of equipment, when is the best time to work on reducing corrective
maintenance time?
A) During initial design phase
B) After a major catastrophic failure A
C) During purchasing and procurement
D) Immediately equipment is delivered to site

10. Work identification, planning and scheduling measurements in a reliability business process
are ___________ key performance indicators.

A) Normal
B) Lagging
B
C) Planner’s
D) Leading

11. The measure of the ability of an machine to be retained in or resorted to specified condition
when maintenance is performed by personnel having the right skill levels, using prescribed
procedures and resources, at each prescribed level of maintenance and repair is the definition
of which of the following?

A) Reliability
B) Availability
C
C) Maintainability
D) Accountability

12. The task of developing procedures and making work orders for maintenance work activities
including identifying resources requirements, safety precautions and special work instructions
required to execute the work will be performed by a _________

A) Scheduler
B) Technician
C) Planner D
D) Maintenance team leader

23. RCM team for a process plant selected a scheduled discard a part of their recommendation.
This implies that the team had a clear evidence that the asset had experienced _____________

A) Wear out B
B) Random failure
C) Undefined failure mode
D) Infant mortality
 SHELL – MMS MOCK QUESTION

24.A concepts, a methodology or a way of working that eliminating waste embedded into
business processes is called______________

A) MUDA concept
B) SMED methodology
C) Value stream mapping D
D) Lean methodology

25. The traditional RCM process involves many steps. Which of the following steps will a
reliability specialist typically start with?

A) Defining the consequence of asset failure

B) Defining what cause asset to fail D
C) Identifying ways in which asset can fail
D) Defining of function of an asset

26. Traditional types of on-condition maintenance involves all the following expects:

A) Bearing replacement
B) Non Destructive Testing A
C) Vibration Analysis
D) Thermography

27. Which of the following cannot be improved by preventive maintenance?

A) Time to repair
B) Effect to failure D
C) Bottom line reliability
D) Intrinsic reliability

28. A maintenance engineer has a list of pump failure modes and the frequency of occurrence.
Which of the following diagrams can help to prioritize maintenance actions?

A) Reliability trend diagram

B) Ishikawa diagram B
C) Bathtub curve
D) Pareto Chart

29. The probability of a system, a component or a device to perform it’s required function without
failure under the current operating environment for a stated period is defined as:

A. Availability
B. Reliability B
C. Functionality
D. Maintainability
 SHELL – MMS MOCK QUESTION

30. A maintenance team observe that anew gearbox that was installed recently has failed. Further
investigation revealed that the gear teeth were misaligned during installation. What category will
this failure mode fall under on the bathtub curve

A) Undermined because more data is required

B) Wear out failure D
C) Random failure
D) Infant mortality failure

31. ______is a statement of principle used to achieve maintenance objective and guide
maintenance management decision making

A) Reliability Goal B
B) Maintenance Policy
C) Corporate Vision
D) Procurement management Policy

32. An equipment maintenance strategy where there is no routine maintenance. Tasks performed
are only corrective in nature and only done when the machine has failed is called:

E) Preventive Maintenance strategy

F) Predictive Maintenance Strategy
G
G) Run-to-Failure Strategy
H) Condition Based Maintenance Strategy

33. The maintenance manager of a plant has been assigned a task by the board of directors. He
is identified as the final authority and accountable to the given task. HE is told that his role cannot
be delegated to any other team member. What is the function in the RASCI matrix?

A) Accountable A
B) Consulted
C) Responsible
D) Supported

34. Pareto charts can be used in Pareto Analysis to perform root cause analysis. Pareto rule is
also known as _____ since it states that 80$ of the problems are caused by 20% of the cause or
issues.

A) 20/80 rule
B) 50/50 rule A
C) 80/20 rule
D) None of the above

36. World-class organizations use a RASCI matrix to help define processes. What is the meaning
of RASCI?
A) Rational, Accountable, Support, Consulted, Informant
B
B) Responsible, Accountable, Support, Consulted, Informed
C) Respectable, Admirable, Supportive, Confident, Intelligent
D) None of these

37.The core values, beliefs, and assumptions that are widely shared by members of an
organization are known as:
 SHELL – MMS MOCK QUESTION

A) Organizational Climate
B) Organizational Culture C
C) Mission statement
D) Strategic Plan

38. Which of the following describes an approach where a company compares its organizational
operations with those of other companies?

A. PERT analysis
B. SWOT analysis D
C. Competitor performance assessment
D. Benchmarking

39.A comparison between operations or parts of operations that are within the same total
organization is called:
A) Internal Benchmarking
B) External Benchmarking
C) Competitive Benchmarking A
D) Non-competitive Benchmarking

40.Which best describes the process of benchmarking?

A) Comparison of the cost of one product with another
B) Comparison of direct competitor’s performance D
C) Comparison of actual performance with a budget
D) Comparison of the performance of one operation or business with another

41. What is a lagging performance indicator?

A) An indicator that can anticipate future performance A
B) Delayed reporting of performance
C) An indicator that highlights past performance
D) An indicator that depends on another performance measure

42. Operating cost for a new system is added into implementation cost and is then compared to
the gains, improvement in productivity is called?

A) Economic value added

B) Analysis of benefits A
C) Return on investment
D) Return on public offering

43. The core values, beliefs and assumptions that are widely shared by members of an
organization are known as:

A) Organizational Climate
B) Organizational Culture C
C) Mission Statement
D) Strategic plan

44. A comparison between operations or parts of operations that are within the same total
organization is called:

A) Internal Benchmarking
B) External Benchmarking A
C) Competitive Benchmarking
 SHELL – MMS MOCK QUESTION

D) Non-Competitive Benchmarking

45._________ is the comparison between departments of same organization.

A) Strategic Benchmarking
B) Performance Benchmarking C
C) Internal Benchmarking
D) Functional Benchmarking

46. Which best describes the difference between mission and strategy?

A) The mission sets goals for the board of directors while strategy sets targets for
managers
B) The mission includes objectives for the next five years whereas strategy sets them out
for just the year ahead
C) Mission sets the vision of a business while strategy
C sets out the plan to achieve the
mission
D) The mission describes the business plan in words while the strategy sets it out in
number

47.You are a senior reliability consultant at a firm. A graduate student was assigned to come up
with reliability projects that are a value add to the organization. Explain what value add means?
A) It is the cost-saving through production and marketing efforts within the firm B
B) It is the value that a firm adds through the development of dynamic capabilities
C) It is the value that a firm adds to bought-in materials and services through outsourcing
D) It is the difference between the cost of inputs and market value of outputs

48. Which of the following can help to identify the fundamental lessons and winning strategies
that have enabled high performing companies to be successful in their marketplaces? This
approach helps to examine how world-class companies compete and is ideal for corporations with
a long-term perspective.
A) Strategic Benchmarking
B) Performance Benchmarking A
C) Process Benchmarking
D) None of the above

49. Which one of the following is a source of assessing training needs?

A) Advisory panel
B) Attitude survey
C) Performance evaluation
D
D) All of the above

50. The maintenance manager of Top Notch Company is comparing results to a firm with which
he does not directly compete. He decides to compare his company’s results with best in class
processes and [practices. Which type of benchmarking is he applying?
A) Competitive
B) Functional
C) Internal B
D) All of the above
 SHELL – MMS MOCK QUESTION

51.In which type of analysis are corporate goals and plans compared with the existing manpower
inventory to determine the training needs?
A) Organization analysis
B) Operation analysis A
C) Individual analysis
D) None of the above

52. Maintenance and reliability organizations conduct employee training on the different aspects
of their business. Normally, the training offered concentrates on:
A) Coaching the members of an organization on how to perform effectively in their jobs.
B) Expansion of the knowledge and skills of the members of an organization
C) Preparing the employees to take on new responsibilities A
D) None of the above

53."Which phase of the asset life cycle has the highest cost?
A. Design
B. "Acquisition“ C
C. O&M

54. "Most of the maintenance costs become fixed

A. After the Installation of the Asset

B. During the operation Phase C
C. During the Design phase
D. All of the above

55."RCM provides the best results when used:“

A. During operation (production)
B. During design/development
C. After an asset has failed or keeps failing A
D. During build/fabrication

56. "The biggest benefit of a failure mode and effects analysis occurs during
A) The operation phase
B) The maintenance phase
A
C) The design phase
D) None of the above
57. Which analysis identifies a cost-effective approach to reduce maintenance and operational
problems?

A. Weibull A
B. FTA
C. Pareto
D. Bottleneck

58. Which are the two most common types of failure codes?
A. Location Based
B. Asset Based
C
C. Inspection Based
 SHELL – MMS MOCK QUESTION

D. Part Based

59. Which of the following are goals of Lean Six Sigma?

A. Increase Profit
B. Reduce Waste
C. Increase Productivity E
D. Reduce the number of Variation
E. None of the above

60. What is the most common trigger for preventive maintenance?

A. Time
B. Condition A
C. Failure
D. Age of Asset

61. Which of the following is NOT a proactive type of maintenance?

A. Preventive Maintenance
B. Predictive Maintenance
D
C. Planned maintenance
D. Deferred maintenance

62.For short-life, low cost, and non-critical assets what is the best maintenance strategy?
A. Run to Failure Maintenance
B. Preventive Maintenance
C. Condition Based – Maintenance A
D. Predictive Maintenance

63. You're reading a meter on a pressure tank that suddenly drops to zero, indicating there is a
leak somewhere on the tank. You check the level sensors and water quality sensors and do not
notice irregularities. What type of maintenance are you performing on the tank?

A. Run to Failure Maintenance

B. Preventive Maintenance
C. Condition Based – Maintenance
D. Predictive Maintenance C
E. Reactive Maintenance

64. What maintenance strategy best defines this example? The oil light on your car turns on
notifying you that you need to change your oil.
A. Preventive Maintenance
B. Predictive Maintenance C
C. Planned maintenance
D. Deferred maintenance

65. The primary involvement of operations in the maintenance program is:

A. Increasing operation contribution to asset maintenance
B. Improving the Skills of operation personnel
C. Housekeeping A
D. Workforce staffing and maintenance cost
 SHELL – MMS MOCK QUESTION

66.Why do you perform Preventive Maintenance?

A. To prevent failure, to detect onset of failure, or to discover hidden failure

B. To prevent all equipment failure during operations A
C. To prevent long term outage through effective corrective actions
D. To address problems identified by equipment operators

67. Total Base Number (TBN) indicates oils ability to neutralize acidity. A low TBN is often an
indicator that:
A. There is an increase in the metal or particle count
B. There is a change (Increase or Decrease) in viscosity which may indicate lubricant
contamination C
C. The wrong oil is being used for the application, intervals between oil changes are too
long, oil has been overheated or a high fuel is being used
D. Is used to identify non-metallic contamination and lubricant contamination (Eg: Oxidation,
Antioxidant and other additive depletion)

68.What is a graph used to display how a process changes over time

A. Flow chart
B. Control chart
C. Histogram C
D. Scatter diagram

69.What is the process of anticipating future occurrences and problems?

A. Planning
B. Backlog Management
C. Computerized Maintenance Management
D. Just in time work Management A

70. Setting the execution sequence and timing for taking action to obtain the most efficiency
is____?
A. Scheduling
A
B. Work Identification
C. Backlog
D. Backlog Management

71.The first step in Planning is ____?

A. Computerized Maintenance Management
B. Backlog Management
C. Work Identification
D. Showing up for work C

72.Who is as responsible for identifying work

A. Everyone
B. Maintenance A
C. Management
D. Operations

73. _____ are the first line of defense in Work identification

 SHELL – MMS MOCK QUESTION

A. Craftspeople
B. Managers
C. Reliability Engineers B
D. Operators

74. When work is not properly _____, reactive work dominates. This can create a culture mistrust,
and leads to the over-inflation of all work.
A. Prioritized D
B. Backlogged
C. Identified
D. Scheduled

75. What is planned and unplanned work that has yet to be executed referred to as?
A. Break-in
B. Priority
C. Reactive B
D. Backlog

76. The planner’s role is essential in the work management system and is to _____ work.
A. Expedite
B. Escort contractors
C. Hire maintenance workers D
D. Plan and schedule

77. The planner is _____

A. A firefighter responding to emergencies
B. A line supervisor
C. An expediter
D. None of the above
D

78.What should planners focuses their efforts on?

A. Daily activities
B. Expediting parts D
C. Escorting Vendors
D. Future Work

79. When planning a job make sure to consider the scope, visit the location, create start and finish
points and be sure the _____ is correct.
A. Computer
B. Supervisor
C. Priority B
D. Scope

80. What are the two types of indicators the “Managing System” is used to measure?
A. Customer (Variable) and supplier (Fixed)
B. Profit (Performance) and loss (Margin)
 SHELL – MMS MOCK QUESTION

C. Leading ( process) and lagging (Outcome)

D. None of the above C

81. Traditional RCM analysis has been applied primarily to maintenance task for service errors.
What is the most common failure mechanism that would be overlooked, if maintenance tasks are
only type of recommended actions?

A. Management decisions
B. Documentation errors
C. Lack of lubrication
D. Human error
C