1.

ДЕФЕКТ ПРОСИМ ФОТО ДЛЯ EBAY

Hello Dear, 
We are sorry to hear about the problem you have had with your purchase. Could you
send the clear three pictures(1. Shipping label on the package 2.package 3.item), so
that we can confirm the issue and understand the problem? Please attach the pictures
through the message. Once we confirm it, we will resend or refund you. Your early
response will be highly appreciated.

Please note-As per Amazon policy- If you would like to receive a free replacement this
order, please open the return request in the Amazon system. Then we will give you a
free return label to send the item back to us. The free replacement order will be shipped
through standard shipping once the original order is returned.
Sorry for the inconvenience caused.
We are waiting for your reply.
Kind regards,
Customer Support

2. потерялся в пути (уточняем рефанд или замена)

Hello Dear 
We are writing you about your order 
It appears that the USPS may have lost your package. At this point, we can reship your
order or process a full refund, whichever you would prefer.Since it depends on the work
of the delivery service.  From our side, we try to do everything that depends on us. If
you don't want to wait anymore for your order just let us know and we will refund your
money.Sorry for the inconvenience caused.We are waiting for your reply
Kind regards,
Customer Support

3. долго в транзите возврат средств

Hello Dear !
 
Please accept our deepest apologies for this inconvenience
We write to you in connection with your order. Sorry, but due to the covid19 pandemic,
all shipping services are having problems delivering the goods. We cannot influence this
in any way, and this is not our store's fault. Unfortunately, we also cannot guarantee the
delivery of this order in the near future. Since it depends on the work of the delivery
service.  So,in order to save your time,we fully refunded your money for your purchase.
The money will be credited to your account within 2-5 days, according to the rules of the
Amazon.
Your understanding and kindness will be appreciated a lot.
 
 
Please let us know if you do receive your item. Due to the fact that we have suffered
losses while fulfilling your order,
we'd really appreciate it if you could leave some feedback about our store when you
have time.
Thank you for using our store. Have a nice day!
 
Kind regards,
Customer Support

4.КРИВАЯ ВИЛКА (ЗАМЕНА ИЛИ РЕФАНД)

Hello Dear, 
We are sorry to hear about the problem you have had with your purchase. With
reference to your order, our shipping department made a mistake. Please accept our
deepest apologies for this inconvenience.
At this point, you can open a return request for the wrong item and we will give a free
return label to return the wrong item back to us. Then we can reship your order or
process a full refund, whichever you would prefer.
Waiting for your reply!
Best Regards,
Customer Support.

5.1 Отмена без запроса на кэнцл

(доставка должна была быть давно)
Hello Dear 
We are writing you about your order ID: #
It appears that the USPS may have lost your package. Sorry, but due to the covid19
pandemic, all shipping services are having problems delivering the goods. So,in order to
save your time,we fully refunded your money for your purchase. The money will be
credited to your account within 2-5 days, according to the rules of the Amazon. 
Your understanding and kindness will be appreciated a lot.

Have a nice day!

Kind regards,
Customer Support

5.Кейс в Амазон

Hello Dear, Amazon

Let us explain our position.Our store understands that delivery times have been
violated, but unfortunately, we cannot speed up the delivery process due to
circumstances beyond our control, and it is not our store's fault that due to the
pandemic and weather conditions, our partners from DHL currently cannot deliver on
time The fact is that we have issued and sent this Order ID: # 114-9915295-5019466 on
February, 03. The fulfillment issues associated with this order were not due to our store.
Also we contacted the buyer and offered a refund in case he didn't want to wait for the
package. We never received the answer. Thank you for understanding.
Kind Regards,
Customer Support

Hello Dear Ralph!

We see that you opened A-to-z Guarantee Claim
According to Amazon Return Policy our store provided a prepaid return label (see
screenshot).
We have tracked this tracking number and we can see that your package is not in UPS
system. (When the shipment arrives at ups facility the delivery date will be updated.)
(see screenshot)
Once the item is received at our fulfillment center, it takes 2 business days for the
refund to be processed and 3-5 business days for the refund amount to show up in your
account.
We did not received the item, that's why we have not returned your money yet.
If you have any questions, contact us.
Happy Holidays!
Kind regards,
Customer Support 
6. Флип инвалид трек

Dear robert ! 

Thanks for your letter!. We see that your package has already been delivered to you (see
screenshot). Your package was left at the front door or on the front porch. Monday, March 22
Here are some recommendations we have that could help resolve the issue:
   - Check with your neighbor: The carrier may have left the parcel with a neighbor on your street
(next door neighbors 1 to 2 doors down or across the street) 
   - Check safe locations: The carrier may have left the item in a safe location around your
property (inside the porch, inside the garage, inside the shed or greenhouse)
   - Try contacting the carrier to explain that while tracking shows as delivered, you haven’t
received the parcel.
   - If after these steps the problem was not solved, please contact us

The policy of our store is aimed at satisfying the client and protecting him from losses. So of
course, if your package is not delivered, we will refund your money. 
Just let us know!

Have a nice day!

Kind regards,
Customer Support

Hello Dear, Leah

Thanks for your letter! With reference to your order, our shipping department made a mistake in
the process of entering tracking information into the Amazon system. Your valid tracking
information- is UPS 1Z9X26370374369210 . Please accept our deepest apologies for this
inconvenience.
We have tracked your track number 1Z9X26370374369210 . We see that your package has
already been delivered to you (see screenshot). Sorry, but due to the covid19 pandemic, all
shipping services are having problems delivering the goods. They may have lost your item or
the package was stolen. We cannot influence this in any way, and this is not our store's fault.
But our store's policy is aimed at resolving any problems our customers may have. 
We've issued a full refund (see screenshot).  
Please let us know if you do receive your item. Due to the fact that we have suffered losses
while fulfilling your order,
we'd really appreciate it if you could leave some feedback about our store when you have time.
Thank you for using our store. Have a nice day!

Customer Support.
Hello Dear, yajaira
Thanks for your letter! With reference to your order, our shipping department made a
mistake in the process of entering tracking information into the Amazon system. Your
valid tracking information- is USPS 9405536895237633254335 . Please accept our
deepest apologies for this inconvenience. We have tracked your tracking number USPS
9405536895237633254335 and we can see that your package is on its way to the
delivery location (see screenshot). Your item arrived at our USPS facility in UNION, NJ
07083 on February 18, 2021 at 9:51 am.  Your package is on its way, but a little
delayed. Sorry, but due to the covid19 pandemic, all shipping services are having
problems delivering the goods. Please allow a few more days for delivery and contact
us if you do not receive your purchase. Thank you for your understanding and patience. 

If you have any questions, contact us.

Have a nice day!
Kind regards,
Customer Support
 
7.Удаление отзыва

Hello Dear, lois

We write to you in connection with your feedback about our store. The policy of our
store is aimed at satisfying the client and protecting him from losses.You have received
a full refund. (see screenshot) The money will be credited to your account within 2-5
days, according to the rules of the Amazon. Please check your account. 
Could you kindly help us to revise the negative comment? If you change your opinion about our
store we will be very grateful. 
https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710
This is very important for our shop.We shall be very grateful if you would like to do this
Hope to see you again in our store!
Best Regards,
Customer Support.

Dear, MIchael
Thank you for your understanding!
Could you kindly help us to cancel your order? This is very important for our shop.We
shall be very grateful if you would like to do this
Your refund will be processed immediately after your cancellation.
HOW TO CANCEL YOUR ORDER:
--  Go to Your Orders (https://www.amazon.com/gp/css/your-orders-access).
--  Click Cancel Items.
--  Select the checkbox next to each item you wish to remove from the order. If you
would like to cancel the entire order, select all of the items.
--  Click Cancel checked items when finished.
Again please accept our dearest apologizes for this inconveniences and we will be
awaiting your order cancellation request.
If you can`t make this request- we will cancel this order by myself
Regards,
Customer Support
Dear, MIchael
Удаление негатива- кейс Амазон
Hello Dear Amazon!
Please remove this feedback because it violates Amazon policy.
The entire feedback comment is a product review.
The product matches what is described on the product detail page. It is a new product what arrived
undamaged, complete.
Thank you very much!
Best Regards.

Hello Dear, 

We understand your concerns. We are deeply sorry to see this is taking longer than expected to deliver.
This order was shipped on the promised day and is in transit, and will be delivered to you in the coming
days. 
 We already contacted FedEx and we were informed that the warehouse where your package was
located was closed due to Covid 19 situation. This delay depends on the work of the delivery service.  We
also suffer losses because of their actions.
Please accept our deepest apologies for this inconvenience

So, as compensation for this delay, we fully refunded your money for your purchase. (see screenshot) 
And soon you will receive your order and you can keep it for free. The money will be credited to your
account within 2-5 days, according to the rules of the Amazon. 
Please check your account. 
If you will change your opinion about our store we will be very grateful because your feedback spoils our
business very much.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201889710
Hope to see you again in our store!
Best Regards,
Customer Support.

Hi, dear SPT and thanks for your attention regarding my case. I received an Intellectual
Property Complaint 8416322211 with the next registration number 6321324. Trademark
EAGLEGGO. After checking the information about this trademark I found that the
trademark under registration number 6321324 - IS NOT REGISTERED. Here is the
official web site link which confirm my words: https://uspto.report/TM/90134689. The
complaint was not filed correctly and violates Amazon's rules, namely the Free
Competition Law. I ask you to carefully study my evidence and make the right decision.
I wish you a good day, thanks. 
 8. Отмена без запроса на кэнцл
Hello Dear, Jeffrey
Please accept our deepest apologies for this inconvenience. We clarified information in
our shipping department and found out that your delivery was canceled because your
order was damaged in transit. We never contacted you because our shipping
department made a mistake and employee didn't transferred this information in
Customer Service. This employee was fined.
You have received a full refund and compensation for this mistake (see screenshot)
Despite this misunderstanding we hope to see you again in our store. 
Have a great day!
Best Regards,
Customer Support.    
ОТМЕНА БЕЗ ЗАПРОСА НА КЭНЦЛ

Hello Dear, 
With great regret we have to inform you about the cancellation of delivery of your Order
ID:. 
There was an accident in the processing of this order. It appears that your order was
damaged in transit. We have tried our best to solve it,but we still failed.
We were informed that this issue can't be solved in near future.
So,in order to save your time,we fully refunded your money for your purchase. The
money will be credited to your account within 2-5 days, according to the rules of the
Amazon. 
Your understanding and kindness will be appreciated a lot.
Have a nice day.

Kind regards,
Customer Support

9. Поставщик не выслал заказ

Hello Dear, Ed
With great regret we need to inform you that your package is not delivered because our
local USPS department is now closed on quarantine due to Covid-19 situation.
Estimated delivery for this package now is Wed, Feb 17, 2021.
Please accept our deepest apologies for this inconvenience. 
If you can`t wait for your order anymore please let us know and we will return your order
money.
Waiting for your reply!
Have a great day!
Best Regards,
Customer Support.

Hello Dear, Irene !

Please accept our deepest apologies for this inconvenience. We clarified information in
our shipping department and found out that your delivery is later than expected because
our local UPS was closed due to covid 19 situation.
We checked the tracking info just now and it shows that the item will be delivered on
Tue, Apr 8, 2021 .Would you mind to wait some days?If you can accept,we can give
you a partial refund of $5 after delivery.

If you can`t wait for your order anymore please let us know and we will return your order
money.
Waiting for your reply!
Have a great day!
Best Regards,
Customer Support.

14. поставщик не отправил заказ

Hello Dear,  
With great regret we need to inform you that your package is not delivered because our
local delivery department now is closed on quarantine due to Covid-19 situation and we
hoped it would open soon, but it doesn't. In order to save your time,about this order,we
issued a full refund. (see screenshot) The money will be credited to your account within
2-5 days, according to the rules of the Amazon.
Please accept our dearest apologies.
Despite this misunderstanding we hope to see you again in our store.
Have a great day!
Best regards,
Customer Support

Hello Dear, 

Thank you for contacting us. Your parcel has been shipped out. Therefore, we
immediately checked your tracking number, and it indeed shows no information. After
confirming with our carrier many times, it is supposed that your parcel might have been
lost in transit. In this case, have refunded for you so that you could buy it locally. (see
screenshot) Please accept our dearest apologies. The money will be credited to your
account within 2-5 days, according to the rules of the Amazon.  
Sorry for any inconvenience caused to you and hope you have a good time. 
Your understanding and kindness will be appreciated a lot.
Despite this misunderstanding we hope to see you again in our store.

Have a great day!

Best regards,
Customer Support

10. Нет замены

Hello Dear,
We wish we could help you with a replacement but unfortunately our warehouse is
under quarantine due to a COVID 19 situation and we can't send it now. Please note-As
per Amazon policy- If you would like to return please open the return request in Amazon
system. Then we will give you a free return label to send the item back to us. When will
we receive the return we will initiate a refund to your Amazon account.
Perhaps you will agree to keep the goods for yourself in exchange for compensation 15
percent of the cost of your order?
Sorry for the inconvenience caused.If you have any questions, contact us.We are
waiting for your reply.

Kind regards,
Customer Support

Товар не в стоке на амазон

Hello Dear, 
We are sorry to hear about the problem you have had with your purchase. With reference to
your order, our shipping department made a mistake. We wish we could help you with a
replacement but unfortunately this item is out of stock at the warehouse what is near delivery
location.

Please note as per Amazon Policy - 

What are the conditions for Free Replacement?
Items within return window and in stock (exact same item) with same seller are eligible for free
replacement. So, unfortunately, we cannot send you a replacement.
 In this case, have refunded for you so that you could buy it locally. (see screenshot) Please
accept our dearest apologies. The money will be credited to your account within 2-5 days,
according to the rules of the Amazon.  
Sorry for any inconvenience caused to you and hope you have a good time. 
Your understanding and kindness will be appreciated a lot.
Despite this misunderstanding we hope to see you again in our store.

Have a great day!

Best regards,
Customer Support

12. Высылаем ЗАМЕНУ

Hello Dear,
We are sorry to hear about the problem you have had with your purchase. With
reference to your order, our shipping department made a mistake. Please accept our
deepest apologies for this inconvenience. We will send you a replacement shortly!
please open the return request in Amazon system for wrong item
If you have any questions contact us
Have a nice day!
Kind Regards
Customer Support

замена возможна.

Hello Dear,Bela
We are sorry to hear about the problem you have had with your purchase. As per
Amazon policy- If you would like to receive a free replacement this order, please open
the return request in Amazon system. Then we will give you a free return label to send
the item back to us. The free replacement order will be shipped through standard
shipping once the original order is returned. 

Sorry for the inconvenience caused..

We are waiting for your return request
Kind regards,
Customer Support

13.SHORT DELIVERY DELAY

Dear  ,   Hello and thank you for contacting us!   
We are deeply sorry to see this is taking longer than expected to deliver.  We have
tracked your tracking number Carrier Tracking ID and we can see that your package is
on its way to the delivery location (see screenshot). Expected Delivery by: Your
package is on its way, but a little delayed. Sorry, but due to the covid19 pandemic and
weather conditions, all shipping services are having problems delivering the goods.
Please allow a few more days for delivery and contact us if you do not receive your
purchase. Thank you for your understanding and patience. 
If you have any questions, contact us.
Hava a nice day!
Kind regards,
Customer Support

Dear Lewis ,   Hello and thank you for contacting us!   

We are deeply sorry to see this is taking longer than expected to deliver. This order was
shipped on the promised day and is in transit, the FedEx has it and will deliver it
asap.Scheduled delivery: is Thursday, February 4, 2021 by end of day The  FedEx is
delayed due to COVID-19
Please allow a few more days for delivery and contact us if you do not receive your
purchase. Thank you for your understanding and patience. 
Have a nice day!
Best Regards, 
Customer Support

15. ДЕФЕКТ ТОВАРА, ПРЕДЛОЖЕНИЕ ВОЗВРАТА

Hello Dear, Michelle
We are sorry to hear about the problem you have had with your purchase. With
reference to your order, our shipping department made a mistake. Please accept our
deepest apologies for this inconvenience. If you would like to return this order, please
open the return in Amazon system.  

16.Пожалуйста уточните ваш zip code

Hello Dear, ()

Thank you for order of, () !

With reference to your order, our shipping department encountered a problem, theclari
zip code you specified 88325-0816 automatically changes to 88325-9009.
Please clarify your zip code.

We are waiting for your reply.

Kind regards,
Customer Support

17. ПО БОКС

Hello Dear, ()

Thank you for order of, () !

 With reference to your order, our shipping department encountered a problem, the
shipping company does not send orders for PO BOX.
Please clarify your delivery address.

We are waiting for your reply.

Kind regards,
Customer Support

18.Insufficient Address:

Hello Dear, 

With great regret we have to inform you about the cancellation of delivery of your Order
ID:. 
Tracking indicates that your package has been discarded by the shipper on March 29 due
to "Insufficient Address".

Below are the most recent update to your customer's tracking on the USPS website:
Disposed by Post Office
Your item could not be delivered to the intended recipient or returned to sender. It has
been disposed of by USPS.
February 25, 2021, 6:05 pm
Insufficient Address
PHOENIX, AZ 85048

So,in order to save your time,we fully refunded your money for your purchase. The
money will be credited to your account within 2-5 days, according to the rules of the
Amazon. 
Your understanding and kindness will be appreciated a lot.
Have a nice day.

Kind regards,
Customer Support

некорректный адрес
Hello Dear, Mark

With great regret we have to inform you about the cancellation of delivery of your Order
ID: 114-1071406-5273867. 
Please accept our deepest apologies for this inconvenience. We clarified information in
our shipping department and found out that your delivery was canceled because we
could not send your order due to "Insufficient Address".
So,in order to save your time,we fully refunded your money for your purchase. The
money will be credited to your account within 2-5 days, according to the rules of the
Amazon. 
Your understanding and kindness will be appreciated a lot.
Have a nice day.

Kind regards,
Customer Support

19.  застрял в транзите, рефанд 

Hello Dear ,Becki!

We are sincerely sorry that you faced such a problem and you never received your
order. We have issued and sent your purchase on the day of order. But due to reasons
which we cannot influence, your purchase is delayed in transit. This is not our store's
fault. We also suffer losses because of their actions.Your order will be delivered to you
in the coming days. 
Please accept our deepest apologies for this inconvenience
Your order is still on the way (see screenshot)  We already contacted the USPS, without
result. Unfortunately, we also cannot guarantee the delivery of this order in the near
future. Since it depends on the work of the delivery service.  So,in order to save your
time, we fully refunded your money for your purchase. The money will be credited to
your account within 2-5 days, according to the rules of the Amazon. 
Your understanding and kindness will be appreciated a lot.
 
Please let us know if you do receive your item. 
Thank you for using our store. Have a nice day!
 
Kind regards,
Customer Support

20. Клиент хочет заплатить

1.0

  Hello dear !

Thanks for your honesty.

We are very glad to know that you have received your order and will be able to use it for
its intended purpose.

In this situation, you can pay us only at your own request.

You can pay by placing a new order in our store. To order, use this link:

Please, as soon as you create a new order, immediately notify us of this so that our
shipping department does not issue the delivery of another product to you.

Thanks again for your kindness. We are waiting for your order and response.

Have a nice day!

Best Regards,

Customer Support.

2.0
Dear eric, thank you very much for your honesty!
There`s two ways how we can receive money for this order. The first one is to contact
amazon help and to tell that you received and refund and package and you want to pay
for it. The second one is to create an order for similar item and we will receive money.
You can chose the best way for you. 
Thank you very much again!
Hope to see you in our store!
Have a great day!
Best Regards,
Customer Support.

21.RETURN POLICY
Hello Dear, 
Thank you for contacting us.

We have an easy return policy for all our items. We do offer free returns on this item for
30 days. Please make sure that you return the item in the same new condition that you
received it so that we can issue you the proper refund upon receipt. As per Amazon
policy, there will be a restocking fee if the order was returned damaged, scratched, used
or altered in any way. In addition and as per Amazon policy, there might be a restocking
fee if the order is not returned in the original packaging so please ship it protected in the
same manner that we shipped it to you. 
Please open a return request and we'll be happy to issue a return label for you to send
the item back to us for a refund.

Have a nice day!

Kind Regards,
Customer Support.

22. ЛЕЙБА АМАЗОН

 Hello Dear, janet
We write to you in connection with the return of your order and send you a free return
label. Please send us tracking information from this label so we can identify your order
and issue a full refund.
Your cooperation and understanding will be highly appreciated.
When will we receive the return we will initiate a refund to your Amazon account.
If you have any questions, contact us.
Kind regards,
Customer Support 

23. PAYMENTS
Hello Dear,
Since we do not process payments, you need to contact Amazon Customer Service
who will check into the transaction to investigate and correct the problem.

24 доставлена по треку- первое

письмо
.Dear Deborah ! 
Thanks for your letter! We have tracked your track number 9400111298370176792678 .
We see that your package has already been delivered to you (see screenshot). The
policy of our store is aimed at satisfying the client and protecting him from losses. So of
course, if your package is not delivered, we will refund your money. Just let us know if
you decide to return your money.   
Here are some recommendations we have that could help resolve the issue:
   - Check with your neighbor: The carrier may have left the parcel with a neighbor on
your street (next door neighbors 1 to 2 doors down or across the street) 
   - Check safe locations: The carrier may have left the item in a safe location around
your property (inside the porch, inside the garage, inside the shed or greenhouse)
   - Try contacting the carrier to explain that while tracking shows as delivered, you
haven’t received the parcel.

Please keep us updated! 

   -  If after these steps the problem was not solved, please contact us.

Have a nice day!

Kind regards,
Customer Support

25. РАЗГНЕВАННЫЙ КЛИЕНТ

ПОСЫЛКА ЗАСТРЯЛА В ТРАНЗИТЕ
Hello Dear, !

We are sincerely sorry that you faced such a problem and you never received your
order. We have issued and sent your purchase on the promised shipping day. But due
to reasons which we cannot influence, your purchase is delayed in transit. This is not
our store's fault. We also suffer losses because of their actions.Your order will be
delivered to you in the coming days. 
Please accept our deepest apologies for this inconvenience
Your order is still on the way (see screenshot) 
Thank you so much for choosing our online store and making your precious deal.
Perhaps you will agree to wait for your order in exchange for a compensation of 10
dollars?
If you can`t wait for your order anymore please let us know and we will return your order
money.

We are waiting for your reply.

Have a nice day!Kind regards,Customer Support

26. Вопрос после отмены ПО БОКС

Hello Dear, 
Thank you for contacting us!

With great regret we have to inform you that the delivery of your order was cancelled 
-because we haven't received your reply about delivery address. We have already
contacted you to clarify the delivery address, because the shipping company doesn't
send orders to PO Box, that's why we were forced to cancel the delivery of your order.
We already have refunded your order money.(see screenshot).

We hope for your understanding. Thank you for using the services of our store.

Have a nice day!

Kind regards,
Customer Support

27. Посылка задерживается не

сильно

Hello Dear,
Thanks for your letter.We checked the tracking info just now and it shows that the item
will be delivered (see screenshot) .Would you mind to wait? If you can accept,we can
give you a partial refund of $5 after delivery.
We are waiting for your reply.
Please accept our apology for this delay and thank you for understanding.

Waiting for your reply!

Best Regards,
Customer Support.

Dear ! 
Thanks for your letter! We have tracked your track number 9400111298370176792678 .
We see that your package has already been delivered to you (see screenshot). The
policy of our store is aimed at satisfying the client and protecting him from losses. So of
course, if your package is not delivered, we will refund your money. Just let us know if
you decide to return your money.   
Here are some recommendations we have that could help resolve the issue:
   - Check with your neighbor: The carrier may have left the parcel with a neighbor on
your street (next door neighbors 1 to 2 doors down or across the street) 
   - Check safe locations: The carrier may have left the item in a safe location around
your property (inside the porch, inside the garage, inside the shed or greenhouse)
   - Try contacting the carrier to explain that while tracking shows as delivered, you
haven’t received the parcel.

Please keep us updated! 

   -  If after these steps the problem was not solved, please contact us.

Have a nice day!

Kind regards,
Customer Support

28.2 Доставлен по треку, клиент не

ответил на 1 письмо.
Hello Dear, 
Please let us know if you have received your order.
If it's not - please don't hesitate and contact us immediately so we can help you
to fix this problem. 
Waiting for your reply!
Best Regards,
Customer Support

39577097

29. Отправили не на тот адрес

Hello Dear, Beth!

Please accept our deepest apologies for this inconvenience.

With reference to your order, our shipping department made a mistake and send your
item to the wrong address. Please accept our deepest apologies for this inconvenience. 

Our store's policy is aimed at resolving any problems our customers may have. 
We've issued a full refund (see screenshot). The money will be credited to your account
within 2-5 days according to Amazon's rules.

Thank you for using our store. Have a nice day!

Kind regards,
Customer Support

30 Лейбы нет
Hello Dear, Karen
We write to you in connection with the return of your Order ID: 113-7050739-7449842
Good News!
Soon we will send you a FREE return label. 
It takes about 3 business days. 
Would you mind to wait?
If not we can provide a paid label.
When will we receive the return we will initiate a refund to your Amazon account.
If you have any questions, contact us.

Kind regards,
Customer Support 

Hello Dear, David

We understand your concerns. We double checked items at the warehouse and found
they are damaged, we do not recommend to buy it.Please accept our dearest
apologizes for this inconvenience. In the event of this happening, we always try and
research to find the item somewhere else, but we were unsuccessful. Now we are
waiting new batch of this product.
We checked the estimated delivery date for your order. Now it is May,10. Please accept
our deepest apologies for this delay. We decided to make a full refund and
compensation for this situation. So you will receive your product for free.
The money will be credited to your account within 2-5 days, according to the rules of the
Amazon. 
Your understanding and kindness will be appreciated a lot.
Thank you for using our store. Have a nice day!
 
Kind regards,
Customer Support

Hi,

Thank you for your purchase.

Since we ship as soon as possible, your item has a good chance of reaching you in approximately 4-
6 BUSINESS DAYS (not including Saturday and Sunday). However, it may take longer than the
scheduled arrival time due to the impact of COVID-19.

If you have any questions or concerns regarding to your order, PLEASE send a message to us or
email us immediately. Your satisfaction is our goal, and we are positive any problem can be easily
taken care of.

Kind regards,
Customer Support

Hello, Dear 

Thank you for your purchase.

Your second package has been shipped. Tracking Number is 7LSP tracking 1LSCY3Y0009V4FX
Please wait. Hope you could receive the item soon.
If you have any questions or concerns regarding to your order, please send a message to us immediately.
Your satisfaction is our goal, and we are positive any problem can be easily taken care of.

Have a nice day!

Best Regards,
Customer Support.

Hello, Dear 

Thank you for your purchase.

We already shipped your order out in two separate package. Here are the tracking#

If you have any questions or concerns regarding to your order, please send a message to us immediately.
Your satisfaction is our goal, and we are positive any problem can be easily taken care of.

Have a nice day!

Best Regards,
Customer Support.

Hello Dear, YNGRID

Please give us a little time to try to find your package. 
Your package may be lost by delivery service.
We will contact you soon.
The policy of our store is aimed at satisfying the client and protecting him from losses. So of course, if
your package is lost, we will refund your money. 

Thank you very much for waiting!

Kind regards,
Customer Support

Shipping providers are experiencing delays due to heavy volume and service disruptions. We
provide tracking information the moment your product leaves our facility. Products may take longer
than quoted by our shipping partners. Please follow tracking information from our shipping partners
for up-to-the-minute location & anticipated delivery time.

To receive a refund, buyers need to return the item within the required time frame after the seller has
accepted a return request. This item wasn't returned to the seller on time.
Hello Ira,
Thanks for contacting eBay about the New Pet Wooden Cat House (373164635212)
that you recently purchased. I understand that you opened a case because the item
was defective.  I'm sorry that the transaction did not go as expected as we hoped so. I'm
happy to assist you today.
I've reviewed the details of your case and found that the item wasn't returned to the
seller in time to issue a refund. On May 12, 2021 we sent you an email stating that the
item needed to be returned to the seller by June 12, 2021 for a full refund. With this in
mind, I have closed your case in the seller’s favor.
I highly suggest that you get in touch with your seller since that they already got the
item. Please let them know about the issue. Not to worry, I was able to verify your seller
and they are one of our top-rated seller here on eBay. I'm sure that they can help you
get your money back as they don't want to risk their seller performance.
If you would like to learn more about our eBay Money Back Guarantee, visit:
http://pages.ebay.com/help/policies/buyer-protection.html
I understand this may not be the response you hoped for, but I trust I've explained our
decision clearly.
 
Sincerely,
 
Richelle F.
eBay Customer Service

Dear Welch,

We are writing to know that we are forced to cancel the delivery of your order.

Because all left several stocks have been broken somehow, there is no item we can
send now.

Please accept our dearest apologizes for this inconvenience. In the event of this
happening, we always try and research to find the item somewhere else, but we were
unsuccessful. 

We decided to make a full refund and compensation for this situation. 

The money will be credited to your account within 2-5 days, according to the rules of the
Amazon. 

Your understanding and kindness will be appreciated a lot.

Thank you for using our store. Have a nice day!

Kind regards,

Customer Support

Dear Valued Customer,

Deeply sorry again, we just contacted the warehouse, and it is still pending. So,in order
to save your time,we fully refunded your money for your purchase. The money will be
credited to your account within 2-5 days, according to the rules of the Amazon. 
Your understanding and kindness will be appreciated a lot.
Have a nice day.

Kind regards,
Customer Support

о доставка задерживается

Thanks for your letter! We have tracked your Hello, Dear Carolyn
tracking number and we can see that your
package is on its way to the delivery location
(see screenshot). Sorry, but due to the covid19
pandemic, all shipping services cannot deliver
items on time. We cannot influence this in any
way, and this is not our store's fault. Your
package is on its way, but a little delayed.
Thank you for your understanding and
patience. Have a nice day!
sent tn bdd
Hello, Matthew Carollo
Thanks for your letter! We have tracked your
tracking number and we can see that your
package is on its way to the delivery location
(see screenshot).  We have issued and sent
your order on the day of order. As you know,
the covid19 pandemic is now, and here are the
responses we receive from our USPS partners
to all our delayed shipping requests.
“USPS staff work 7 days a week, 10-12 hours
per shift. The problem is that if 1 person tests
positive in a section, everyone else in that
section must be quarantined for 14 days. This
is madness. The delays are updated daily. "
Our store understands that delivery times have
been violated, but unfortunately, we cannot
speed up the delivery process due to
circumstances beyond our control, and it is not
our store's fault that due to the pandemic, our
partners from USPS are currently cannot
deliver on time.Please allow a few more days
for delivery and contact us if you do not receive
your purchase. Thank you for your
understanding and patience.  настоящее время не могут доставить
If you have any questions, contact us.
Happy Holidays!
Kind regards,
Customer Support  понимание и терпение.
Thanks for your letter! We have tracked your
tracking number and we can see that your
package is on its way to the delivery location
(see screenshot). Sorry, but due to the covid19
pandemic, all shipping services cannot deliver
items on time. We cannot influence this in any
way, and this is not our store's fault. Your
package is on its way, but a little delayed.
Thank you for your understanding and
patience. 
If you have any questions, contact us.
Happy Holidays!
Kind regards,
Customer Support 
Привет, Мэтью Кэролло
Спасибо за твое письмо! Мы отследили ваш
номер отслеживания и видим, что ваша
посылка находится на пути к месту доставк
(см. Снимок экрана). Мы оформили и
отправили Ваш заказ в день заказа. Как вы
знаете, сейчас пандемия covid19, и вот
ответы, которые мы получаем от наших
партнеров USPS на все наши запросы на
отложенную доставку.
«Персонал USPS работает 7 дней в неделю
по 10-12 часов в смену. Проблема в том,
что если 1 человек дает положительный
результат в разделе, все остальные в этом
разделе должны быть помещены в
карантин на 14 дней. Это безумие.
Задержки обновляются ежедневно. "
Наш магазин понимает, что сроки доставки
были нарушены, но, к сожалению, мы не
можем ускорить процесс доставки из-за
обстоятельств, не зависящих от нас, и это
не вина нашего магазина, что из-за
пандемии наши партнеры из USPS в
вовремя. . Подождите еще несколько дней
для доставки и свяжитесь с нами, если вы
не получили свою покупку. Спасибо за
Если у вас есть вопросы, свяжитесь с нами
Счастливых праздников!
С уважением,
Служба поддержки
1 Возможность задержки доставки на пару дней.(кратковременная задержка)

Hello dear,() Привет, дорогой,()

Thank you for purchasing, () Благодарим за покупку,()

Your order will be with you
shortly!
Delivery can be delayed for
a few days because of covid
situation.
If you notice any issues,
then please get in touch so
we have an opportunity to
resolve any  С уважением,
potential problems as
quickly as possible.
Have a nice day!
Ваш заказ скоро будет у вас!
Доставка может быть отложена на несколько дней
из-за ситуации с вирусом.
Если вы заметили какие-либо проблемы,
тогда, пожалуйста, свяжитесь с нами, чтобы у нас
была возможность решить любые потенциальные
проблемы как можно быстрее.
Служба поддержки

Kind regards,
Customer Support 

Уточнить, готов ли ждать клиент, если поставщик в отпуске 

Поздняя доставка ( доставка более 10-ти дней ) ldd

Hello Dear, () Привет, дорогой()

With reference to your order () we
regret to write that we are unable
to make delivery on promised
delivery days.  надеемся, что вы сможете подождать до
Due to the covid-19 situation,
delivery will be approximately 14
days and we hope that you can
wait until that time.
Are you ready to wait for your
order? 
We are waiting for your reply.
Please accept our apology for this
delay and thank you for
understanding.
Что касается вашего заказа (), мы сообщаем
вам что,в связи с ситуацией с covid-19
доставка займет примерно (14 ) дней, и мы
этого времени.
Вы готовы ждать вашего заказа?
Мы ждем Вашего ответа.
Примите наши извинения за задержку и
благодарим за понимание.
С уважением,
Служба поддержки

Kind regards,
Customer Support 
 Уточнить по количеству заказов одного и того же товара.

Hello Dear, () Привет, дорогой, ()

With reference to your order ()  we see Что касается вашего заказа (), мы видим,
that you placed the same order twice. что вы разместили один и тот же заказ
Is this a mistake or do you want to дважды. Это ошибка или вы хотите
receive both orders?  получить оба заказа?

Waiting for your reply  Жду твоего ответа

Have a nice day! Хорошего дня!

Kind regards, С уважением,

Customer Support  Служба поддержки

Необходимо уточнить вопросы, связанные с доставкой

Hello Dear, () Привет, дорогой, ()

Thank you for order of, () ! Спасибо за заказ, ()!

With reference to your order, our shipping Что касается вашего заказа, наш отдел
department encountered a problem,() доставки обнаружил проблему. 
Please clarify your () Уточните свой 

We are waiting for your reply. Мы ждем Вашего ответа.

Kind regards, С уважением,

Customer Support Служба поддержки

1. Товара нет в наличии!cancel order

 Удалили на EBAY ( поставщик удалили наш купленный заказ )

 Отмена заказа из-за COVID-19

Hello Dear, () Привет, дорогой, ()

Thank you very much for your Order ()  Большое спасибо за ваш заказ ()
We double checked items at the
warehouse and found they are damaged,
we do not recommend buying it.
Please accept our deepest apologies for
this inconvenience. In the event of this
happening, we always try to research to
find the item somewhere else, but we
were unsuccessful.
Please create a cancellation request for
your order! Your refund will be processed
immediately after your cancellation.
HOW TO CANCEL YOUR ORDER:
--  Go to Your Orders
(https://www.amazon.com/gp/css/your-
orders-access).
--  Click Cancel Items.
--  Select the checkbox next to each item
you wish to remove from the order. If you
would like to cancel the entire order,
select all of the items.
--  Click Cancel checked items when
finished.
Again please accept our dearest
apologizes for this inconveniences and
we will be awaiting your order
cancellation request.
Мы дважды проверили товар на складе
и обнаружили, что он поврежден,
покупать его не рекомендуем.
Приносим свои искренние извинения
за доставленные неудобства. В этом
случае мы всегда пытаемся найти
предмет где-нибудь еще, но у нас это
не получилось.
Пожалуйста, создайте запрос на
отмену вашего заказа! Ваш возврат
будет обработан сразу после вашей
отмены.
КАК ОТМЕНИТЬ ЗАКАЗ:
- Перейдите к своим заказам
(https://www.amazon.com/gp/css/your-
orders-access).
- Щелкните «Отменить элементы».
- Установите флажок рядом с каждым
элементом, который вы хотите удалить
из заказа. Если вы хотите отменить
весь заказ, выберите все позиции.
- По завершении нажмите Отменить
отмеченные элементы.
Еще раз примите наши извинения за
неудобства, и мы будем ждать вашего
запроса на отмену заказа.

Regards, С Уважением,
Your Store Ваш магазин
Customer Support Служба поддержки

Истек срок возврата (более 30 дней) (со след года)

Hi Dear, () Привет дорогой,

We are sorry to hear about the problem Сожалеем, что у вас возникла проблема
you have had with your  (), but с вашим (), но, к сожалению, в
unfortunately according to Amazon’s соответствии с политикой Amazon
policies, returns are accepted within 30 возврат осуществляется в течение 30
 days of receiving the item. You
received your item more than 30 days
ago.
For this reason, we cannot accept
returns.
дней с момента получения товара. Вы
получили свой товар более 30 дней
назад.
По этой причине мы не можем принять
возврат.

Please accept our apology and thank Примите наши извинения и благодарим
you for understanding. за понимание.

Kind regards, С уважением,

Customer Support  Служба поддержки

2. Дали наклейку сразу на возврат

Hello Dear, () Привет дорогой,

We write to you in connection with the Мы пишем вам в связи с возвратом

return of your order and send you a free
return label.
When will we receive the return we will
initiate a refund to your Amazon
account.
вашего заказа и отправляем вам
бесплатную наклейку.
Когда мы получим возврат, мы
инициируем возврат на вашу кредитную
карту.

If you have any questions, contact us. Если у вас есть вопросы, свяжитесь с
нами.
Kind regards,
Customer Support  С уважением,
Служба поддержки

3. Не дали наклейку на возврат

Hello Dear, () Привет, дорогой,

We write to you in connection with the Мы пишем вам в связи с возвратом вашего
return of your order. заказа.
Soon we will send you a free return label.  Скоро мы вышлем вам этикетку бесплатного
It takes about 6 days. Thanks for waiting. возврата. Это занимает порядка 6 дней.
When will we receive the return we will Спасибо за ожидание.
initiate a refund to your Amazon account. Когда мы получим возврат, мы инициируем
возврат на вашу кредитную карту.
If you have any questions, contact us.
 Если у вас есть вопросы, свяжитесь с нами.
Kind regards,
Customer Support  С уважением,
Служба поддержки

4. Возврат товара на забаненый аккаунт по причине неисправности

Hello Dear, () Привет, дорогой,

We write to you in connection with the return of Пишем вам в связи с возвратом вашего
your order заказа
By your decision we canceled your order and По вашему решению мы отменили ваш
returned your money (see screenshot).  заказ и вернули вам деньги (см. Скриншот).
The money will be credited to your account Деньги будут зачислены на ваш счет в
within 2-5 days according to Amazon's rules.  течение 2-5 дней по правилам Amazon.
Please check your account. Пожалуйста, проверьте свою учетную
запись.
If you have any questions, contact us.
Happy Holidays! Если у вас есть вопросы, свяжитесь с нами.
Kind regards,
Customer Support С уважением,
Служба поддержки

5. Возврат товара на забаненый аккаунт по причине клиента 

Hello Dear, () Привет, дорогой, ()

We write to you in connection with the return of
your order  заказа
We are sorry to hear about the problem you
have had with your ()
Perhaps you will agree to keep the goods for
yourself in exchange for a small
compensation?
Please accept our deepest apologies for this
inconvenience.
Пишем вам в связи с возвратом вашего
Сожалеем о проблеме, возникшей у вас с (
Возможно, вы согласитесь оставить товар
себе в обмен на небольшую компенсацию?
Приносим свои искренние извинения за
доставленные неудобства.
Мы ждем Вашего ответа.
Хорошего дня!
We are waiting for your reply.
Have a nice day! С уважением,
Служба поддержки
Kind regards,
Customer Support

Hello Dear, ()  Привет дорогой, ()

We are sorry to hear about the problem
you have had with your order, but
unfortunately our warehouse is under
quarantine due to a COVID 19 situation.
Perhaps you will agree to keep the goods
for yourself in exchange for compensation
50 percent of the cost of your order?
We sincerely hope for your understanding.
Take care of yourself and your loved ones
during this difficult time!
We are looking forward to your reply.
Happy Holidays!
Kind regards,
Customer Support
Сожалеем, что у вас возникла
проблема с вашим заказом, но, к
сожалению, наш склад находится на
карантине из-за ситуации с COVID 19.
Возможно, вы согласитесь оставить
товар себе в обмен на компенсацию
50 процентов стоимости вашего
заказа?
Мы искренне надеемся на ваше
понимание. Позаботьтесь о себе и
своих близких в это непростое время!
Ждем вашего ответа.
Счастливых праздников!
С уважением,
Служба поддержки

ПИСЬМО ПОСТАВЩИКУ ЕСЛИ ЗАДЕРЖИВАЕТСЯ ДОСТАВКА

Hello!
I didn`t received my item. The estimated
delivery was 2 dec.
When will I get my order? The item has not
arrived as scheduled. Please send a status
update. It has exceeded the last date of
delivery. I need the item as soon as
possible.
Thanks
Здравствуйте!
Я не получил свой товар. Ориентировочная
доставка 2 дек.
Когда я получу свой заказ? Товар не прибыл по
расписанию. Отправьте обновление статуса.
Превышена последняя дата доставки. Мне
нужен товар как можно скорее.
Благодарность

это когда доставлен по треку, меняй только службу доставки

Dear !  Дорогой !
Thanks for your letter! We have tracked your Спасибо за твое письмо! Мы отследили
track number. We see that your package has
already been delivered to you (see screenshot).
Here are some recommendations we have that
could help resolve the issue:
   - Check with your neighbor: The carrier may
have left the parcel with a neighbor on your
street (next door neighbors 1 to 2 doors down or
across the street)  улице (соседние соседи через 1-2 двери
   - Check safe locations: The carrier may have
left the item in a safe location around your
property (inside the porch, inside the garage,
inside the shed or greenhouse)
   - Try contacting the carrier to explain that
while tracking shows as delivered, you haven’t
received the parcel.
-If after these steps the problem was not solved,
please contact us
Have a nice day!
Kind regards,
Customer Support
а это когда в пути товар
Dear! Thank you for your letter! We have
tracked your tracking number and we can
see that your package is on the way. (See
screenshot). Sorry, but due to the covid19
pandemic, all shipping services cannot
deliver items on time. We cannot influence
this in any way, and this is not our store's
fault. Your package is on its way, but a
little delayed. Thanks for your
understanding and patience.  Спасибо за понимание и терпение.
Have a nice day!
Kind regards,
Customer Support
товар потерялся в транзите давно..
Dear michael e whitsel
We have tracked your tracking number and we
can see that your package is on the way. (See
screenshot). We understand your concerns.
Unfortunately, we also cannot guarantee the
delivery of this order in the near future. Since it
depends on the work of the delivery service.
Before the New Year holidays, they have a big
ваш трек-номер. Мы видим, что ваша
посылка уже доставлена вам (см.
Скриншот). Вот несколько рекомендаций,
которые могут помочь решить эту
проблему:
    - Уточните у своего соседа: перевозчик
мог оставить посылку соседу на вашей
вниз или через улицу)
    - Проверьте безопасные места:
перевозчик мог оставить предмет в
безопасном месте вокруг вашей
собственности (на крыльце, в гараже, в
сарае или теплице)
    - Попробуйте связаться с перевозчиком
и объяснить, что при отслеживании
доставки посылку вы не получили.
Если у вас есть вопросы, свяжитесь с
нами.
Хорошего дня!
С уважением,
Служба поддержки
Дорогой! Спасибо за Ваше письмо! Мы
отследили ваш номер для отслеживания
видим, что ваша посылка уже в пути.
(Смотрите скриншот). Извините, но из-за
пандемии covid19 все службы доставки не
могут доставить товары вовремя. Мы
никак не можем повлиять на это, и это не
вина нашего магазина. Ваша посылка уже
в пути, но немного задерживается.
Хорошего дня!
Dear Joseph! Thank you for using the services
of our store! We understand your concerns.
We are deeply sorry to see this is taking longe
than expected to deliver. This order was
shipped on the promised day and is in transit,
the UPS has it and will deliver it asap.
Unfortunately our warehouse is under
quarantine due to a COVID 19 situation that`s
load. From our side, we try to do everything
that depends on us. The policy of our store is
aimed at satisfying the client and protecting
him from losses. So of course, if your package
is not delivered, we will refund your money. If
you don't want to wait anymore for your order
just let us know and we will refund your money.
Sorry for the inconvenience caused.
We are waiting for your reply
Happy Holidays!
Kind regards,
Customer Support
why we can`t send a replacement now.
If you don't want to wait anymore for your orde
just let us know and we will refund your money
Sorry for the inconvenience caused.
We are waiting for your reply
Have a nice day!
Kind regards,
Customer Support

Вернули деньги и товар оставили клиенту (не дефектный)

Hello Dear, Megan Gordon Здравствуйте, дорогая, Меган Гордон

Thank you for purchasing in our store! Спасибо за покупку в нашем магазине!
We write to you in connection with the Мы пишем вам в связи с возвратом вашего
return of your order.  заказа.
Good News!  We've issued a refund  Хорошие новости! Мы вернули деньги (см.
(see screenshot) and you get to keep Снимок экрана), и вы тоже можете оставить
the item too.   товар себе.
We'd really appreciate it if you could Мы были бы очень признательны, если бы
leave some feedback about our store вы могли оставить отзыв о нашем магазине,
when you have time. когда у вас будет время.
Thank you for using our store.  Спасибо, что пользуетесь нашим магазином
The money will be credited to your Деньги будут зачислены на ваш счет в
account within 2-5 days according to течение 2-5 дней по правилам Amazon.
Amazon's rules.  Пожалуйста, проверьте свою учетную
Please check your account. запись.
If you have any questions, contact us. Если у вас есть вопросы, свяжитесь с нами.
Have a nice day! Хорошего дня!

Kind regards, С уважением,

Customer Support Служба поддержки

тут останови

Возврат на забаненный аккаунт амазон карантин (товар без дефекта)

Hi Dear, ()  Привет дорогой, ()

We are sorry to hear about the
problem you have had with your
order, but unfortunately our
warehouse is under quarantine
due to a COVID 19 situation.
Perhaps you will agree to keep the
goods for yourself in exchange for
compensation 50 percent of the
cost of your order?
We sincerely hope for your
understanding. Take care of
yourself and your loved ones
during this difficult time!
We are looking forward to your
reply.
Kind regards,
Customer Support
Сожалеем о проблеме,
возникшей у вас с вашим
заказом, но, к сожалению, наш
склад находится на карантине
из-за ситуации с COVID 19. Как
вы оцениваете тот факт, что мы
вернем вам 50% стоимости
вашего заказа, а вы оставите
свою покупку себе? Мы искренне
надеемся на ваше понимание.
Позаботьтесь о себе и своих
близких в это непростое время!
Ждем вашего ответа.
Kind regards,
Customer Support

Потерялся товар, первое письмо

Hello Dear Lori Orange! Здравствуйте, дорогая Лори Апельсин

Please accept our deepest apologies for this
inconvenience
We write to you in connection with your order
ID 114-1876785-3665813  We have tracked
your track number. We see that your package
has already been delivered to you (see
screenshot)  что ваша посылка уже доставлена вам
Sorry, but due to the covid19 pandemic, all
shipping services are having problems
delivering the goods.
Here are some recommendations we have
that could help resolve the issue:
- Check with your neighbor: The carrier may
have left the parcel with a neighbor on your
street (next door neighbors 1 to 2 doors down
or across the street)  улице (соседние соседи через 1-2
- Check safe locations: The carrier may have
left the item in a safe location around your
property (inside the porch, inside the garage,
inside the shed or greenhouse)
- Try contacting the carrier to explain that
while tracking shows as delivered, you
haven’t received the parcel.
If after these steps you do not receive your
package, please let us know so that we can
solve your problem.
If you have any questions, contact us.
Have a nice day!
Приносим наши глубочайшие
извинения за доставленные
неудобства.
Мы пишем вам в связи с ID вашего
заказа 114-1876785-3665813 Мы
отследили ваш трек-номер. Мы видим
(см. Скриншот)
Извините, но из-за пандемии covid19
все службы доставки испытывают
проблемы с доставкой товаров.
Вот несколько рекомендаций, которые
могут помочь решить эту проблему:
- Уточните у своего соседа: перевозчи
мог оставить посылку соседу на вашей
дома вниз или через улицу)
- Проверьте безопасные места:
перевозчик мог оставить предмет в
безопасном месте вокруг вашей
собственности (на крыльце, в гараже,
в сарае или теплице)
- Попробуйте связаться с
перевозчиком и объяснить, что при
отслеживании доставки посылку вы не
получили.
Если после этих шагов вы не получите
свой пакет, сообщите нам, чтобы мы
 могли решить вашу проблему.
Kind regards, Если у вас есть вопросы, свяжитесь с
Customer Support нами.
Хорошего дня!

С уважением,
Служба поддержки

Потерялся товар, второе письмо (возврат средств)

Hello Dear Gregory Reinert! Здравствуйте, уважаемый Грегори

Please accept our deepest apologies
for this inconvenience
We write to you in connection with
your order. Sorry, but due to the
covid19 pandemic, all shipping
services are having problems
delivering the goods. They may have
lost your item or the package was
stolen. We cannot influence this in any
way, and this is not our store's fault.
But our store's policy is aimed at
resolving any problems our customers
may have.  нашего магазина.
We've issued a full refund (see
screenshot).  The money will be
credited to your account within 2-5
days according to Amazon's rules.
Please let us know if you do receive
your item. Due to the fact that we have
suffered losses while fulfilling your
order,
we'd really appreciate it if you could
leave some feedback about our store
when you have time.
Thank you for using our store. Have a
nice day!
Kind regards,
Customer Support  магазином. Хорошего дня!
Райнерт!
Приносим наши глубочайшие
извинения за доставленные
неудобства.
Мы пишем вам в связи с вашим
заказом. Извините, но из-за
пандемии covid19 все службы
доставки испытывают проблемы с
доставкой товаров. Возможно, они
потеряли ваш товар или посылка
была украдена. Мы никак не можем
повлиять на это, и это не вина
Но политика нашего магазина
направлена на решение любых
проблем, которые могут возникнуть
у наших клиентов.
Оформили полный возврат средств
(см. Скриншот).
Пожалуйста, дайте нам знать, если
вы получите свой товар. В связи с
тем, что при выполнении вашего
заказа мы понесли убытки,
мы были бы очень признательны,
если бы вы могли оставить отзыв о
нашем магазине, когда у вас будет
время.
Спасибо, что пользуетесь нашим

С уважением,
Служба поддержки

Hello Kevin! Sorry, you have problems with your purchase. We see that you have
opened a refund. This product was from a new supplier and we didn't know there
was a problem with it. We have already removed it from our store and stopped
 working with it. We have an offer for you. How do you rate the fact that we will
refund you 50 percent of the cost of your purchase, and you will keep your
purchase for yourself? I am looking forward to your reply. Have a nice day!

1. Отмена заказа из-за COVID-19

Hello Dear, () Привет, дорогой

With great regret we have to inform С большим сожалением сообщаем Вам об

you about the cancellation of your отмене заказа ().
order ().  Из-за пандемии Covid 19 могут возникнуть
Due to the pandemic Covid 19, there проблемы с доставкой, которые мы не
may be delivery problems that are можем контролировать.
out of our control. Мы вынуждены вернуть деньги за ваш
  заказ.
We are forced to refund your order Надеемся на ваше понимание. Спасибо,
money. что воспользовались услугами нашего
We hope for your understanding. магазина.
Thank you for using the services of
our store. С уважением,
Служба поддержки
Kind regards,
Customer Support 

2. Удалили на EBAY ( поставщики удалили наш купленный заказ )

Hello dear,() Привет, дорогой,

We are writing to you because of problem Мы пишем вам из-за проблемы с вашим
with your order () заказом ()
Item has been lost. Товар был утерян.

Do you want us to send you a new product Вы хотите, чтобы мы отправили вам новый
or return money?  товар или вернули деньги?
We are waiting for your reply. Мы ждем Вашего ответа.
Please accept our apology and thank you Примите наши извинения и благодарим за
for understanding. понимание.

Kind regards, С уважением,

Customer Support  Служба поддержки
1. Просьба оставить отзыв
Hello Dear, () Привет, дорогой, ()

Thank you for order of, () ! Спасибо за заказ, () !

We hope that you`ve received your
package and everything is in order.
Please get in touch if there are any
issues so we have an opportunity to
resolve them for you.
Надеемся, вы получили посылку и все в
порядке.
Пожалуйста, свяжитесь с нами, если
возникнут какие-либо проблемы, чтобы у
нас была возможность решить их за вас.

Got a minute? Есть минутка?

We'd really appreciate it if you could Мы были бы очень признательны, если бы
leave some feedback when you have вы могли оставить отзыв, когда у вас
time, regarding how we handled your будет время, о том, как мы обработали
packaging and delivery. вашу упаковку и доставку.

Kind regards, С уважением,

Customer Support  Служба поддержки

При обработке вашего заказа у нашего отдела доставки возникла проблема,

указанный вами zip code 88325-0816 автоматически меняется на 88325-9009. 

ПОПАЛА НАКЛЕЙКА ПОСТАВЩИКА В ЗАКАЗ

Hello dear, Keith Stidham Привет, дорогой, Кейт Стидхэм

Thank you for purchasing in our store!
We apologize for any misunderstanding.
Perhaps your package contains a receipt
from our supplier with a wholesale price.
The fact is that we buy these goods in bulk
and sell them at retail. Our store price is $
30.97 for 10 pieces ( see screenshot). You
received 10 pcs and paid $ 30.97 as
indicated in our store.
If you notice any issues, then please get in
touch so we have an opportunity to resolve
any potential problems as quickly as
possible.
Have a nice day!
Спасибо за покупку в нашем магазине!
Приносим извинения за недоразумения.
Возможно, в вашей упаковке есть
квитанция от нашего поставщика с
оптовой ценой. Дело в том, что мы
покупаем эти товары оптом и продаем в
розницу. Цена в нашем магазине
составляет 30,97 долларов за 10 штук
(см. Скриншот). Вы получили 10 штук и
заплатили 30,97 долларов, как указано в
нашем магазине.
Если вы заметили какие-либо проблемы
пожалуйста, свяжитесь с нами, чтобы у
нас была возможность решить любые
потенциальные проблемы как можно
быстрее.
Хорошего дня!

СТАРЫЕ ШАБЛОНЫ 
 ТОВАРА НЕТ В НАЛИЧИИ (ПРОСИМ УДАЛИТЬ ЗАКАЗ)

Thank you very much for your Order ID ***********!

We double checked items at the warehouse and found they are damaged, we do
not recommend to buy it.
Please accept our dearest apologizes for this inconvenience. In the event of this
happening, I always try and research to find the item somewhere else, but we were
unsuccessful.
Please create a cancellation request for your order! Your refund will processing
immediately after your cancellation.
HOW TO CANCEL YOUR ORDER:
--  Go to Your Orders (https://www.amazon.com/gp/css/your-orders-access).
--  Click Cancel Items.
--  Select the checkbox next to each item you wish to remove from the order. If you
would like to cancel the entire order, select all of the items.
--  Click Cancel checked items when finished.
Again please accept our dearest apologizes for this inconveniences and I will be
awaiting your order cancellation request.
Regards,
Your Store
Customer Support

1. Отмена заказа из-за COVID-19

Hello. We apologize earlier, but due
to the pandemic Covid 19, there may
be delivery problems that are out of
our control. We are forced to refund
your order money.
We hope for your understanding.
Thank you for using the services of
our store.
Have a nice day!
Kind regards!
Привет. Мы приносим извинения ранее, но из-за
пандемии Covid 19, могут быть проблемы с
доставкой, которые находятся вне нашего контроля.
Мы вынуждены вернуть вам деньги за заказ. Мы
надеемся на ваше понимание. Спасибо за
использование услуг нашего магазина. Хорошего дня
С уважением!

2. Задержка заказа из-за COVID-19

Hello. We apologize earlier, but due Привет. Мы приносим извинения ранее, но

to the pandemic Covid-19, there may
be delays in deliveries that are
beyond our control. I hope for your
understanding. Thank you for using
the services of our store.
Have a nice day!
Kind regards!
из-за пандемии, Covid 19, могут быть
задержки в доставках, которые находятся
вне нашего контроля. Я надеюсь на ваше
понимание. Спасибо за использование
услуг нашего магазина. Хорошего дня!
С уважением!
 1. Удалили на EBAY

Hello. There is a problem with your
order. Item has been lost. Do you want
us to send you a new product or return
a money? Waiting for your decision!
Have a good day!
Привет. Есть проблема с вашим заказом.
Предмет был потерян. Вы хотите, чтобы
мы отправили вам новый товар или
вернули деньги? Жду вашего решения!
Хорошего дня!

1. Когда отменяем заказ МЫ (после того, как отправили, что нет в наличии)
Hello. We made you a 100% refund. Sorry Здравствуйте. Мы сделали вам 100% возврат.
for the situation! Have a nice day! Извините за ситуацию! Хорошего дня!

1. Поздняя доставка

Dear  Дорогой,
Thank you for ordering in our store. We greatly Спасибо за заказ в нашем магазине. Мы
value each of our customers. Therefore, we are высоко ценим каждого из наших клиентов
obliged to inform that in connection with Covid- Поэтому мы обязаны сообщить, что в
19, delivery will be approximately 10 days. Are связи с Covid-19, доставка будет
you ready to wait? Waiting for your reply! Have a примерно 10 дней. Вы готовы ждать? Жду
nice day! твоего ответа! Хорошего дня!

2. На ибее отменили возврат

Дорогой
Спасибо за выбор нашего магазина. Мы очень
сожалеем, что наш продукт не подошел вам.
Мы можем вернуть вам 50% стоимости, а вы
можете оставить товар себе. Как вам
предложение? В ожидании ответа. Хорошего
дня!
Dear
Thank you for choosing our store. We are
very sorry that our product did not suit you.
We can return you 50% of the cost and you
can leave the goods to yourself. How do
you like the offer? Waiting for an answer.
Have a nice day!

3. Истек срок возврата (более 30 дней)

Здравствуйте. Нам очень жаль, что вы Hello. We are very sorry that you decided to
решили вернуть товар. Но мы вынуждены return the goods. But we are forced to inform
сообщить вам, что согласно правилам you that, according to Amazon’s policies,
Amazon возврат принимается в течение 30 returns are accepted within 30 days of
дней с момента получения товара. Вы
получили ваш товар более 30 дней назад.
Извините, но мы не сможем осуществить
вам возврат. Спасибо за понимание!
Хорошего дня!
receiving the item. You received your item
more than 30 days ago. Sorry, but we will not
be able to refund you. Thank you for
understanding! Have a nice day!

4. Дали наклейку сразу на возврат

 
Hi, we received your return request and Привет, мы получили ваш запрос на возврат и
sent you a free label. We expect you to отправили вам бесплатный ярлык. Мы ожидаем
return the goods to us, and we will refund что вы вернете товар нам, и мы вернем вам
your money. Have a nice day! деньги. Хорошего дня!

5. Не дали наклейку

Hi, we have received your return
request and will send you a free
return label shortly. Sorry, but this
process takes a little time, please
be patient. Have a nice day!
Привет, мы получили ваш запрос на возврат
и вскоре отправим вам бесплатный ярлык
для возврата. Извините, но этот процесс
занимает немного времени, пожалуйста,
наберитесь терпения. Хорошего дня!

6. Через 2 дня ВОЗВРАТ

Hi, a few days ago you opened a refund with
us. We have already released it, but due to
the heavy workload, creating a free label
takes a little longer than usual, so please ask
you a little more time so that we can help you.
Thank you for understanding. Have a nice
day!
Привет, несколько дней назад вы открыли
возврат денег у нас. Мы уже выпустили его,
но из-за большой рабочей нагрузки создание
бесплатного лейбла занимает немного
больше времени, чем обычно, поэтому,
пожалуйста, попросите вас немного больше
времени, чтобы мы могли вам помочь.
Спасибо за понимание. Хорошего дня!

7. Письмо поставщику о найклейке. 

здравствуйте ! можете поторопиться , Hello ! can you hurry, please, with

пожалуйста , с этикеткой ? я оставлю вам the label? I will leave you a good
хороший отзыв. спасибо . хорошего дня ! review. thank . have a nice day !

8. Возврат товара на забаненый аккаунт по причине неисправности

Hello Dear, name! We canceled your order Здравствуйте уважаемый, имя! Мы отменили
 and returned your money (see
screenshot)The money will be credited to
your account within 2-5 days according to
Amazon's rules. Please check your account.
Have a nice day!
ваш заказ и вернули вам деньги (см. Снимок
экрана). Деньги будут зачислены на ваш счет
в течение 2-5 дней согласно правилам
Amazon. Пожалуйста, проверьте свою учетную
запись. Хорошего дня!

ПРЕДУПРЕЖДЕНИЕ О ВОЗМОЖНОМ КЭНСЕЛЕ.

Hello Dear, charles
Thank you very much for your Order ID: 114-7274678-6569833
We double checked items at the warehouse and found they are damaged, we do not
recommend buying it.
Please accept our deepest apologies for this inconvenience. Now we are trying to
research to find the item somewhere else and if we couldn`t find the item we will be
forced to refund your order money.
Again please accept our apologies.
Regards,
Customer Support

Hello Dear Amazon Seller Performance Team

Please reactivate my account as my balance is not negative.I already have paid for my
account.
Thank you for understanding.
Kind Regards.

Buyer pays for return shipping. How you'll pay

We'll deduct the shipping cost from the amount of your refund. 
By tapping "Confirm," you're confirming the label for your return and your responsibility for shipping
costs.