7/30/2021 First visit? What to do?

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HOME ABOUT US FIRST VISIT? WHAT TO DO?

FIRST VISIT? WHAT TO DO?

Dear clients,

for those who are visiting us for the first time, we have prepared a short,
comprehensive guide. Our coordinators or case manager can also
provide you with additional information or assistance if needed.

CONTINUE BELLOW

WHICH ORP CLINIC TO CHOOSE?

Our ORP Center has three locations.

Pod Juliskou, Dejvice - Prague 6: At this main location, a large number of

specialists and physiotherapists are located. All appointments are to be made
through reception Pod Juliskou, Dejvice on number 233 338 112.Pod
Marjankou, Brevnov - Prague 6: Our orthopedic specialists: Dr. Sipek, Dr.
Kotaska, Dr. Zlatohlavy, Dr.Picek are at this location. Please make an
appointment to see these specialists through our reception Pod Juliskou
Dejvice number 233 338 112. Statenice: Orthopedic specialist Dr. Samal is
located at Statenice. At this location newborn hip ultrasound and review is

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also performed. Contact for Statenice: 773 217 737, please make an
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HOW TO MAKE AN APPOINTMENT?

All appointments to see one of our clinicians, physiotherapists or nutritional

therapist to be made on number 233 338 112. On this number, please
choose one of the options. Please leave a message with your name and we
will contact you the same day. 

Clients may also wish to make an appointment via reservation /

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appointment calendar on our ORP website: www.orp.cz

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You can use our ORP email address: info@orp.cz. During working hours
7am until 6.30 pm, our coordinators are available to answer any questions
you may have and you may also email us if you wish to cancel or reschedule
any of your appointments. 

DO I NEED A REFERRAL FROM MY GENERAL

PRACTITIONER OR OTHER SPECIALIST?

Every client has a right to see a specialist without referral; however, we do

appreciate if you come with referral from your GP.  If you have a referral (FT
poukaz) from another specialist to see one of our physiotherapist, please
note that we unfortunately have a limited capacity and at times, we cannot
process such referrals. Please inquire at our reception whether we are able
to accommodate this request.

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WHAT DO I NEED TODO AT MY FIRST VISIT?MENU

When you come to our center, please come to our reception desk. At ORP
locations Pod Marjankou, Brevnov and at Statenice please take a seat at our
waiting room and kindly wait for the nurse to call you.

At your first visit, you will be given a registration questionnaire. Alternatively,

you can download the registration questionnaire and fill it in at home. It is
available on our website. Please also sign the Non - infection status client
declaration. Bring both, together with your insurance card to your first visit.

Your first visit at ORP Center usually begins by seeing one of our specialists.
He or she will recommend the treatment and its planning. Treatment plan
usually includes the physiotherapy as well as physical therapy. You will plan
appointments for all in discussion with one of our coordinators at our
reception. We will try to accommodate your requests.

Should the specialist recommend the treatment that is not covered by

client’s health insurance, then payment must be made in full, prior to
treatment. Client may also choose to pay for the first treatment only. This
option is available to all clients. However, please note that if you prefer this
option, it may disrupt the continuity of the planned treatment. If the client is
happy and wishes to continue then all remaining therapies can be planned
according to client’s availability.

WHAT IS EXPECTED ON NEXT/SUBSEQUENT

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VISITS?
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We kindly ask all clients to see our reception desk upon their arrival so we
can inform the specialist. If you are going to see a physiotherapist and you
know the room number, please wait in front of that room. Otherwise, please
see our reception.

For electrotherapy treatment, you do not need to see our reception. You
can enter the physical therapy room and see the physiotherapist at the desk
inside.

WHAT IS NEEDED WHEN SEEING THE

PHYSIOTHERAPIST?

Clients do not need to bring anything specific. If your physiotherapist

informed you that your next session would take place in the gym, please
bring with you a towel and comfortable clothing and shoes.

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WHAT TO BRING WHEN HAVING FORMTHOTICS

INSOLES FITTED?

Please bring two pairs of shoes you are wear the most, be it sport shoes for
running or walking for example. After examination by physiotherapist, an
appropriate type of new insoles will be chosen for your shoes. Formthotics
insoles will be then heated and fitted.  Payment for the insoles is made at
time of the fitting.
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We will then plan the review after 4 weeks. Please ensure you wear your
new insoles as much as possible during this time. The physiotherapist will
then check your insoles and make any necessary adjustments.

INSURANCE COVERAGE

ORP Center is a private clinical center that cooperates with number of

Czech insurance companies: VZP,
VZP OZP, VoZP, ZPMV, CPZP. 

Medical: With the exception of a private orthopedic clinic of Dr. Picek at Pod
Juliskou, Dejvice, all other consultations are covered by the Czech insurance
companies mentioned above. Clients without health insurance will be
paying a fee, for any specialist’s consultation.

Physiotherapy: The highest priority of ORP Center is to focus on the

individual treatment and care. We will use the latest modern technologies,
thus ensuring the correct diagnosis followed by the most effective
treatments. Please note that some treatments during a physiotherapy
session are not fully covered by insurance companies. ORP clients may then
need to cover the cost up to 490 Kc. 

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HOW TO MAKE AN APPOINTMENT FOR

NEWBORN HIP SCREENING AND REVIEW?

Ultrasound and review of newborn hip screening is performed at all of our

locations - ORP Pod Juliskou, Dejvice, ORP Pod Marjankou, Brevnov and
ORP Statenice.

Please make an appointment when your infant is 3 - 4 weeks old When

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Please make an appointment when your infant is 3 - 4 weeks old. When
you arrive with your baby, you will find a very comfortable setting with
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baby
changing table. Parking is available at all of our ORP Centers.

What needs to be done before you bring your infant to our center?

Please call our newborn screening coordinator on number 777 917 739 if
you wish to visit Pod Juliskou or Pod Marjankou ORP Center. For Statenice

please call number 773 217 737.

On the day of the appointment, please see our reception desk first. Baby can
be either in the pram or baby seat. You will be instructed to wait in the
waiting room. At center Pod Marjankou or Statenice, please wait for the
nurse to call you.

Please bring one extra nappy (disposable or fabric) and health insurance card
of your newborn.

WE NEED YOUR FEEDBACK

ORP Center strives for excellence in care for all our clients and happy and
healthy client is our best reward. Your feedback is valuable to us and will
help us to make our service even better. Should you wish to contact us to
discuss any issues or suggestions, please do so on email: m.pickova@orp.cz
. We will respond to you promptly.

We sincerely believe that our clients will be happy with our service and we
will help them to live the life to the fullest! ORP Center

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DOCUMENTS TO DOWNLOAD

In an effort to expedite your response, we will use the time we have created
for you documents that you can download, print, read and sign in the
comfort of your own home:

REGISTRATION QUESTIONNAIRE
INFORMED CONSENT TO MANUAL LYMPHODRAINAGE

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