Assistant Executive Housekeeper

The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house
attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the
day–to–day operations of all Housekeeping and laundry functions.
Participates in and enforces quality assurance for Housekeeping Department and department cost control
measures.
• Should have an eye for detail and the ability to effectively deal with guests, other departments
and housekeeping staff.
• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or
discharges in order to prepare work assignments.
• Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is
helpful.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of
cleanliness.
• Maintain clear and efficient communication and coordination with the Front Office and other
departments of the hotel.
• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances,
elevators.
• Inventories cleaning supplies & linen stock to ensure adequate supplies
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as
staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by
the housekeeping staff.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3)
lost and found procedures 4) laundry and 5) public area.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints
and also share guest compliments with staff members.
• Submit requests for repair and periodic maintenance of cleaning equipment.
Linen Room Supervisor
As a Linen Room / Laundry Supervisor you are responsible to oversee the team of Linen and uniform
attendants towards achieving the operational objectives while ensuring that the hotels operational
standards are met.
• Manage overall daily operations of the Linen Room.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
• Responsible for maintaining cleanliness of the linen area.
 • Ensure a clean and tidy linen room at all times and report to the management if any items have
been damaged (linen as well as uniforms).
• Report to Laundry Manager in case any uniforms need to be discarded or replenished.
• Ensure that linen and uniforms are properly stored and recorded.
• Keep and update the Laundry / linen productivity report on a daily basis.
• Take linen which is spotted out and place separate for re-washing or special treatments.
• Any linen which is torn is placed separately and returned to the Linen room for repair.
• Keeps linen for all different departments separate.
Tailor
As a Tailor you are responsible for daily tailoring duties as instructed by the house keeping superior.

While adhering to hotel policies and procedures. Responsible for maintenance and upkeep of sewing
equipment and all areas under his/her control.
• Performs timely repairs on all items of uniform, linen and upholstery.
• Stitches new uniforms, items of linen and upholstery as per hotel specifications.
• Ensures that all linen and uniforms are repaired before issuing them to staffs.
• Measure, make or alter uniforms for new employees
• Take care of basic alterations requested by guests.
• Inform the linen room supervisor for replenishing sewing supplies .
• Repair and maintain uniforms for all hotel employees.
• Keep a detailed record of the daily work.
• Keep the tailoring area clean and tidy.
Linen and uniform attendant

The role of this position is to issue uniforms and linen to staff according to systems and the procedures
laid down by the hotel management. Also takes inventory and control movement of soild, damaged and
fresh linen and uniforms.

 Places linen and uniforms in containers for transport to laundry.

 Sort's items and counts and records the number of items soiled.
 Examines laundered items to ensure cleanliness and serviceability.
 Sends torn articles to the seamstress for repair.
 Stores laundered linen and uniforms on shelves after verifying numbers and types of articles.
 Ensure a high standard of cleanliness in the Linen and Uniform Department.
  Reports to the Linen Room/ Uniform Supervisor when stocks reach the minimum for order
purposes.
Laundry Valet Attendant

Being a laundry valet you are responsible to ensure that all laundry services for the hotels guests is done
as per the standard policies and is met on time. Also responsible for laundry collection from guest rooms,
dry-cleaning, washing, drying, pressing and folding of guest's laundry along with other hotel linen.

 Responsible for picking up and delivery of in house guest laundry.

 Responsible to collect and deliver outside guest laundry / dry cleaning.
 Responsible for delivering all guest items punctually, accurately and in a professional and
courteous way.
 Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room
number and laundry pieces are listed.
 Check all items for damage or stains and take appropriate action to rectify these issues.
 Report immediately to the superiors in case any valuable items like cash, jewellery, creidt cards
etc. found in guests cloth pockets.
 Responsible to processes the guests clothing on the correct equipment / machines using the
appropriate chemicals and temperature.
 Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.
 Assist in the loading and unloading of dryers and sort out washed laundry items
 Operates and maintains folding equipment, presser and iron.
 Operates and maintains washer, dryer, dry cleaning machine etc.