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Pocket Guide To Collect Feedback For Product Success
Pocket Guide To Collect Feedback For Product Success
Collect Feedback
for Product Success
GETTING STARTED
Do you know how your customers feel about you? How are
your customers advocating your business or products? Find
out before it’s too late. According to Nielsen’s Global Trust
in Advertising Report, 92% of respondents said they trust
advice and recommendations from family and friends more
than any other advertising form. This is so powerful that if
you do everything right from your advertising to sale- one
customer’s bad experience could cost you customer churn
and vice versa.
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WHY FEEDBACK IS IMPORTANT FOR YOUR
PRODUCT SUCCESS
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their opinion is truly valued. It instills a sense of involvement
and satisfaction, and they begin to have positive
connotations with your product, which could lead to more
sales.
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A/B testing: To improve your survey performance, test
multiple variants of surveys. Play with different color
schemes and UI elements to try which survey gives you
the best results.
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TYPES OF SURVEYS TO RUN FOR PRODUCT
SUCCESS
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to iterate upon the product.
NPS
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and is used to segment users based on answers. The second
question is used to get feedback on the customer’s high or
low scores. Based on the answers from the first question,
your customers are divided into three different segments:
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30% detractors
20% passives
50% promoters
Upshot.ai Dashboard
UPSHOT.AI ADVANTAGE
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your product or service. It helps you determine your
customer’s loyalty towards your brand, predict churn and
retention. Gathering product feedback is essential for
product success. Product managers can use customer
feedback to validate their product at key stages of the
product life cycle.
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able to experience a 43% increase in user engagement.
Schedule a demo today to know how we can help you with
product success and get a personalized walkthrough of our
dashboard.
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