Luljetta’s, Sitio Loreland, Brgy.
San Roque, Antipolo City
T: +632 534 2517, +632 633 3494, +632 219 8468 | M: 0917-135 0522
E: info@luljettas.com | Fb.com/Luljettas | @Luljettas
GUEST POLICIES
Luljetta’s Gardens Suites (LGS) has the following policies in
place to ensure a safe and pleasant stay of all guests. Guests
are advised to read the policies carefully.
No Smoking. LGS is a smoke-free property. Smoking is
strictly prohibited in LGS premises. There are designated
smoking areas outside the LGS premises. Guests who violate
the no smoking policy shall will pay a fine of
Php2,000.00 for the first violation, and will be asked to
immediately leave the property with no refund for a second
violation.
Use of Guestrooms and Amenities. Guestrooms shall not
be used for any purpose other than accommodation without
the prior written consent of LGS. Guests must not rearrange
guestroom furniture and fixture. Towels, clothes and other
items must not be hanged on windows or outside the
guestroom. Only registered guests are allowed access to the
guest rooms and amenities without additional fee.
Quiet Hours
10PM to 7AM are designated quiet hours. Voices, televisions,
instruments and gadgets must be kept at respectful low
volume during said hours. Doors should be opened and closed
quietly. Guests should not gather or run in hallways.
Outside Food and Beverage
Guests are not allowed to bring in food purchased outside
LGS, Loreland Farm Resort or Luljetta’s Hanging Gardens and
Spa. Beverages may be brought into LBB premises, subject to
the payment of the corresponding corkage fee.
No Cooking
Guests are not allowed to use cooking and heating appliances
or tools in LGS premises. Any cooking or heating
appliances/tools found in LGS premises shall be confiscated
permanently.
Children, Senior Citizen & Pregnant
We are not yet accommodating children from 15 years old &
below and Senior Citizen from 66 years old and above. (New
Normal)
Pet Policy
Only one dog or cat weighing thirty pounds or less can be
accommodated in each guestroom upon payment of a non-
refundable pet fee of Php1,500.00 per night; the fee shall not
be imposed on assistance dogs. LGS reserves the right to
deny entry to a pet or remove pet from the property if it
determines in its sole discretion that the pet poses health risks
or encroaches upon the right of other guests to a peaceful
stay. Detailed pet policies are written in the Undertaking to be
signed by the guest before check in.
Valuables
Guests may deposit their valuables (money, jewellery, watch,
etc.) with the Front Office for safekeeping. LGS will not be
liable for lost, misplaced or stolen valuables not deposited
with the Front Office for safekeeping.
Breakfast
The breakfast provided by LGS shall be consumed at the
designated areas. No discounts or refund will be available if
guests do not avail of the breakfast included in the
reservation.
Damage to Property
Guests shall be liable for the damages caused to mattresses,
linens, towels and any property of LGS. Special cleaning,
repair or replacement fee, as applicable, shall be charged for
each damaged item.
Refusal of Service or Eviction
LGS will refuse service or remove a person who refuses or fails
to pay for accommodations and services; who is under the
influence of prohibited drugs and alcohol; who acts in a
disorderly fashion as to disturb the peace of the other guests;
disrespects LGS employees; who uses the property for
unlawful purpose; who brings in firearms and deadly
weapons; who destroys, damages or threatens harm to LGS
property, owners, officers, employees and guests; and who
refuses to abide by any of the policies stated herein.
Found Items
LGS is not responsible for any item left behind by guests.
Nonetheless, items left behind by the guests and found by
LGS Housekeeping shall be collected and kept in a secure
location, but will be disposed after 7 days if not collected by
the owner. Reasonable effort will be made to notify concerned
guests that an item has been found. Perishable items,
underwear and miscellaneous toiletries left behind will be
immediately discarded.
Check In
Check-in time is 3PM. Guests are required to present valid
form of identification and to make a full payment for their
entire stay before check-in. For online reservations,
accommodations charges must be paid before reservation can
be confirmed. Other charges and fines, if any, may be paid
before check-out. Guests are guaranteed use of the
guestroom only for the date or period paid for. Guests who
want to extend their stay must notify the Front desk and pay
for accommodation charges not later than 10AM of the date
of initial check-out schedule.
Late Arrival
Guests who arrive later than 2PM will not be entitled to any
discounts. Guests who, without any prior notice to LGS, do
not arrive before 9PM, will be considered a no show and shall
not be entitled to any refund for their reservation. LGS will
have the right to offer the guestroom to other guests.
Early Departure
Guests who depart earlier than scheduled will be charged the
full room rate for all nights reserved and will not be entitled
to any discount or refund.
Check Out
Check-out time is 11 AM. To facilitate check out procedure,
guests must ensure that all personal belongings have been
removed from the guestroom and should return keys to the
Front Office. Guests shall pay a Php500.00 fee for each key
lost. Guests who refuse or fail to check-out and leave the
guestroom by 2pm shall be charged 50% of accommodation
charge. Guests who continue to occupy the guestroom after
8PM shall pay for the accommodation charge in full.
Cancellation
Guests who cancel their reservations 15 days prior to arrival
shall incur 10% cancellation charges, for 7 days prior to
check-in schedule shall incur 20% cancellation charges. If
cancellation is made 4 to 6 days prior to check-in schedule,
guests shall incur cancellation charges equivalent to 50% of
the reservation fee. If cancellation is made within 3 days from
check-in schedule, the reservation fee paid shall be forfeited
in full.
For queries, concerns and recommendations in connection
with LGS policies, please call +632 534-2517, +632 6333494,
+632 219-8468, or send email to info@luljettas.com.