SKILLS FRAMEWORK FOR SECURITY

TECHNICAL SKILLS & COMPETENCIES (TSC) REFERENCE DOCUMENT

TSC Category Incident Management

TSC Incident Response

TSC Description Establish procedures to manage and analyse incidents

TSC Proficiency Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Description SEC-ICM-1003-1.1 SEC-ICM-2003-1.1 SEC-ICM-3003-1.1 SEC-ICM-4003-1.1
Apply procedures Respond to situations and Supervise security activities Develop and review incident
appropriate to situations manage the impact of through analysing of management procedures
incidents situations

Knowledge  Operating environments  Operating environments  Operating environments  Operating environments

 Relevant legal and law  Relevant legal and law  Relevant legal and law  Relevant legal and law
institutional knowledge institutional knowledge institutional knowledge institutional knowledge
 Organisational  Types of incident  Organisational  Internal protocols for
procedures for incident scenarios during big- procedures for assigned notifying and engaging
responses scale events and duties and incident external agencies
 Principles of fire security operations responses
 Methods to develop
management  Duties at scene incident  Types of appropriate
incident investigation
 Types of incident  Organisational equipment
scenarios during events procedures in handling  Types of communication and analysis processes
and security operations related incidents methods  Techniques for
 Types of Emergency  Tell-tale indicators of  Incident investigation preserving evidences of
Plans relevant to crime related incidents procedures and tools investigation
building evacuation  Principles of  Methods of incident
 Methods of incident Appreciation of Situation analysis and root cause
notification  Protocols on conducting analysis
 Methods and procedures search on suspect  Types of incident
for handling crime-  Internal incident corrective and
related incidents reporting requirements preventative actions
 Types of relevant and protocols
stakeholders  Types of relevant
 Types of mobile stakeholders
interface and technology

Abilities  Handle crowd during  Retrieve and study site  Establish the various  Verify measures taken
incidents security operations types of security with reference to
 Inform relevant procedures incidents Standard Operation
authorities about  Handle routine non-  Monitor status of field Procedures (SOPs) or
incidents crime related incident in personnel Crisis Response plans
 Participate in the accordance to  Conduct incident  Make critical decisions
conduct of response organisational procedure investigations to identify beyond SOPs
root causes of incidents  Approve deviation of
drills in accordance with  Handle routine crime
 Recommend corrective SOPs from superiors
procedures related incident in and preventative with reference to
 Handle outbreak of fire accordance to measures situations
in accordance with organisational procedure  Prepare incident reports  Develop incident
organisational  Respond to bomb threat in accordance with investigation, analysis
procedures legislative requirements and reporting processes
and blast

©SkillsFuture Singapore
Effective date: December 2019, Version 1.2 Page 1 of 2
 SKILLS FRAMEWORK FOR SECURITY
TECHNICAL SKILLS & COMPETENCIES (TSC) REFERENCE DOCUMENT

 Take preventive action  Perform safety  Monitor and report  Manage incident
to minimise risk of injury evacuations according to progress of investigation and
to persons posed by security operations implementation of analysis processes
damaged facilities or corrective and
procedures  Advise on root causes of
equipment preventative actions
 Articulate risks relating incidents based on
 Immediately deal with  Evaluate effectiveness of
information received to emergency response corrective and information provided
from complainant that plans and suggest areas preventive actions  Evaluate effectiveness of
criminal offence has for improvements implemented incident investigation
been/is being committed  Report incidents to procedures
in accordance with relevant stakeholders  Review incident
organisational
investigation and
procedures
 Handle incidents of analysis processes to
alleged offences in recommend
accordance with improvements
organisational  Collaborate with
procedures management and key
 Handle incident of stakeholders to form
specific bomb threats incident panel review
with location of committees
suspicious item known in
accordance with
organisational
procedures
 Respond and report
incidents in accordance
to the appropriate
procedures with the use
of mobile devices
 Make preparations
including reference to
relevant documents ,
records of incidents and
seek any clarifications or
doubts from appropriate
person

©SkillsFuture Singapore
Effective date: December 2019, Version 1.2 Page 2 of 2