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SIT Assignment
SIT Assignment
CRM software is intended to expedite the sales process and keep customers satisfied. To record
client interactions, all departments can utilize the same database, which eliminates duplication of
effort. It can also keep track of exchanges via email, phone, and social media. Based on historical
behavior, advanced CRM software may also forecast what clients are likely to buy. On the other
hand, SCM software tracks and executes company processes, including design, procurement,
manufacturing, production, distribution, sales and order fulfillment. As a result, it can help
companies save money and avoid hazards such as having too much or too little inventory.
Advance.
CRM software is likely to be used by a company with a large number of customers or a long
sales cycle with a large number of prospects. SCM software might be beneficial to a corporation
that places a high priority on quick delivery times or sources components from various vendors.
Companies frequently require both, but not always. A services company with a lot of clients
would probably benefit from a solid CRM system, but it wouldn't need SCM software if it didn't
have any supplies or items to track. A tiny business making parts for one or two car
manufacturers, on the other hand, may have no need for CRM software, but SCM software
would be invaluable if it needed to acquire steel, plastic, and other components from several
different vendors and track shipments in real timed SCM software can even predict supply chain
Most departments, from accounting and customer service to manufacturing and shipping, can
benefit from SCM software. Assume, for example, that sales tend to increase at the end of the
year. SCM software can either remind you to order new inventory before you run out, or it can
do it for you automatically. It will then inform you where the orders are in the shipping process,
when they arrive in the warehouse, where they are in production, when they are dispatched, and
CRM can be used by the marketing department to track marketing efforts and determine the
return on investment by looking at how many individuals become customers as a result of each
campaign. Sales teams can use CRM to keep track of their interactions with customers and
prospects, such as when they were contacted, what they bought, and what they're likely to buy in
the future. Customer service departments can utilize CRM to keep track of their interactions with
Custom approach
Custom software development is the process of designing, creating, deploying and maintaining
software for a specific set of users, functions or organizations. In contrast to commercial off-the-
requirements.
Packaged approach
life cycle. However, acquisition also includes processes that fund, manage, integrate, deploy and
Outsourcing entails transferring the major components of the firm's systems, such as data
company that provides its services under long-term contracts specifying the service levels.
What types of risk is an IT/IS project likely to be susceptible to? Give two illustrative
examples
Schedule Risk:
Schedule related risks refers to time related risks or project delivery related planning risks. The
wrong schedule affects the project development and delivery. These risks are mainly indicating
to running behind time as a result project development doesn’t progress timely and it directly
impacts to delivery of project. Finally, if schedule risks are not managed properly, it gives rise
to project failure and at last it affects to organization/company economy very badly. Some
Budget Risk:
Budget related risks refers to the monetary risks mainly it occurs due to budget overruns.
Always the financial aspect for the project should be managed as per decided but if financial
aspect of project mismanaged then their budget concerns will arise by giving rise to budget
risks. So proper finance distribution and management are required for the success of project
Operational Risks:
Operational risk refers to the procedural risks means these are the risks which happen in day-
Insufficient resources
Technical Risks:
Technical risks refers to the functional risk or performance risk which means this technical risk
mainly associated with functionality of product or performance part of the software product.
Programmatic risks refers to the external risk or other unavoidable risks. These are the external
risks which are unavoidable in nature. These risks come from outside and it is out of control of
programs.