Estabilish Networks

by tosca84 | studymode.com

Joanna Bartlomiejczyk

ESTABLISH NETWORKS
BSBREL401A

Joanna Bartlomiejczyk

CHAPTER 1
DEVELOPING AND MAINTAING BUSINESS NETWORKS

BUSINESS NETWORKING is a socioeconomic activity by which groups of like-

minded businesspeople recognize, create, or act upon business opportunities. A
business network is a type of social network whose reason for existing is business
activity. Business networking can be conducted in a local business community, or on
a larger scale via the Internet, is an effective low-cost marketing method for
developing sales opportunities and contacts, based on referrals and introductions-
either face-to-face at meetings and gathering, or by other contact methods such as
phone, email, and increasingly social and business networking websites.

Assessment activity 1
PART A
1. What networks do you or your organization currently belong to and how were there
contacts developed? Currently I don’t belong to any particular associations but my
company is a member of ex associations. My company has as objective to build up a
strong networking group where 29% of customers come from. The company has got
policies under the human resource department that all senior managers are to be
sending for important conference and seminars. One of the main motives of the
company to send a manager is to create more networks and get to more information.

Over of period of time some of the contacts that they were developed become our
suppliers and some of the contacts become employees. Therefor our companies’
objective is to expend the business through networking

2. List the network strategies or channels the exist for you to develop new networks
and contacts To develop new networks and contacts we can use many different
network strategies as: * Participating in conference
* Attending seminars and business
* Becoming a member of a professional association
* Maintaining regular contact with people you meet professionally and personally *
Distributing informationabout your organization that will be remembered by people
who could recommend you to others

The organization American Chamber of Commerce in Australia (AmCham) is

Australia's largest international Chamber of Commerce and premier international
business organization.AmCham has 1,700 corporate members, and offices in
Sydney, Melbourne, Brisbane, Adelaide and Perth and membership of AmCham
provides access to a world-wide network.

The Chamber's objectives are:

* To provide information on trade and business activities to its members. * To
interpret and present the point of view of Australian commercial interests to the
American business public and to lend all practical assistance to Australian interests
seeking to enter the United States market * To endorse the standing of its members
in the local business and international communities. * To develop a broad range of
community-oriented programs - directed toward students, labor unions, consumers
and politicians - to encourage a better understanding of the role of business in a
competitive market system, and to contribute in a positive way to the community at
large.

The American Chamber of Commerce decided to make conference in Perth to

promote Australia as country who is giving big career opportunity to young people,
that isone of the most safety places in the world and also incredible beautiful place to
visit and have wonderful holiday.The conference will talk about Australia as a
highlydeveloped country,one of the wealthiest and the world's 12th-largest economy,
the world's fifth-highest per capita income. The conference will be mention also about
Australia's military expenditure which placed as the world's 13th-largest. That is the
second-highest human development index globally,ranks highly in many international
comparisons of national performance, such as quality of life, health, education,
economic freedom, and the protection of civil liberties and political rights. Conference
venues 2013 in Perth

Topic PROMOTING AUSTRALIA

22 March 2013and 23 March 2013

Start Time 9.00am -12.00am, 1.00pm-4.00pm
Lunch break 12.00am-1.00pm
General manager Angie Jolie
Representative Joanna Bartlomiejczyk
The conference will be in Ambassador Hotel in Perth, located in the heart of the city.
The venue will have open door for everyone who would like to get more information
about amazing country which is Australia. The hotel will offer the conference room for
250people and the break room where it will be serve tea and coffee, lunch and also
afternoon tea.For people who would like to stay overnight will be special discount
$50.00 per night include breakfast.

3. How does networking through these strategies help promote the organization and
assist it in achieving its objectives? * Promote the product
* Trust
* Image
* Brand
* Confidence
* Create awareness
* Confidence
* Quality
* More contacts
* Resources

4. Explain how you will actively pursue these networking strategies to expand and
make effective use your business contacts. From some of these networking
strategies will remain personal friendships; some will develop into business
relationships. As we become immersed in our careers, we develop a network of
business contacts almost instinctively. We choose to keep in touch with persons
sharing similar interests and with whom we expect to maintain a relationship over
time. The relationships that evolve might range from the occasional exchange of
information and making introductions or referrals to collaborating on projects or
transacting business.We receive in return an access to the experience and views of
persons whom you might not have otherwise known or worked with and an expanded
network within your organization.But also to actively pursue the networking strategies
and make effectiveour business contacts, we can do for example:

* If we are not a member of a professional association, it is good idea to do a

research which association is most closely aligned with your career aspirations and
join. Even if your employer does not offer financial support for professional
memberships, or if we are temporarily unemployed, making the decision to join and
become involved is an excellent investment in your career. * In addition to meetings
and conferences, there are typically publications, membership directories and virtual
learning events, sponsored by the association, through which you can learn about
fellow members and make meaningful professional contacts. Serving on committees
and speaking at conferences are additional avenues for networking, developing
leadership skills, and pursuing personal growth within a community of colleagues. *
Talk with colleagues you respect to learn what associations they consider most
relevant. If we work in a food company, for example, learn which associations
support the food and beverage industry. Join the association that has the scope
(local, national or international) and focus (research, professional development,
marketing, advocacy or some combination of these) that will allow you to interact with
persons from whom you can learn more about other aspects of the business. * We
can easily introduce colleagues and friends within your extended network as you see
opportunities to make referrals and helpful business connections. At the same time,
we can introduce our self and share our knowledge in group discussions—the
generosity aspects of networking. In return, we can ask members of our network to
introduce us to persons you would like to “meet” within their web of connections or
request “recommendations” that can be viewed on your profile. * We check to see if
someone in our network has worked, or is now working, in the organization where we
will be interviewing and can give us insights about the organization. * Use our best
professional judgment about when to engage the goodwill of our network and always
offer to reciprocate.

5. List the interpersonal skills required to effectively develop network contacts.

To effectively develop network contacts is also important to require interpersonal

skills, which can include:

* LISTENING
* INTERPRETING
* EVALUATING
The mention above factors maybe not necessary can look as very important
interpersonal skills but they are. In business world good listening can help us to
understand better our issue, to get right direction in our workplace or help us to
achieve our goals. These days we cannot waste our time, every conference,
meeting, seminars which we will attend needs to be successful for us but without
good listening, interpreting or evaluating it would not be possible. Is very important to
give attention to someone who is presenting or telling about important things for us
which after can be evaluated by exploring different way to use it and recorded for
future use. * MAKING JUDGMENTS

Not always is easy to make a judgment but in networking we need to be prepare to

do it. The decisions supposed to be always made by your experience or current
needs but at the same time be wary to do not make prejudgment about people or
situation needs to be considerate because result can be negative. In networking keep
an open mind means that we never know what they might find. * QUESTIONING

The human be means ,,asking’’ , we are starting make a question since we are little
because we are curious about everything and we want to know everything but in
networking before we will make a question we need to think about what kind of
information we want to receive. It is good idea to make a little plan because the
answers need to help us to develop our effectiveness in business world. We do not
have to ask many questions who will not have quality but only quantity, so we need
to prepare some questions for specific people and their answer will have some
benefits in talking to us. * MANAGING THE INFORMATION YOU GATHER

In networking we gather all the time some new information but this is not end of our
job. Sometimes important information can be useless because we took it the wrong
way to use them .For this reason managing the information is another interpersonal
skill which will help us to effectively develop network contacts. Good managing with
our information is this same as make good investment from where we will have many
benefits and obviously is this what we want ‘’be successful, achieve our goals and be
satisfy from our job ‘’

PART B

When a new network contact is developed:

1. How is information regarding new networks shared, recorded and communicated
with others in your organization?

By sharing network information we can make ourselves available to receive new

ideas, connections and information that you perhaps didn’t directly seek out –one of
the beneficial by –products of networking.

We can work alone and we will share our information with our contacts about people
and ideas that maybe benefit them will encourage further sharing information back to
you.
We can also work with others but this way will have different aspect. The new
network information which will be sharing should be an important part of workplace
discussion and planning. Work colleagues can provide feedback and new ideas
about how your contacts can be effectively utilized.

New network information can be shared in variety of ways to suit different needs and
situations, we can:
- Write short report
- Informally, at a meeting
- As part of an oral presentation
- By entering details into a database
- In conversation at a function
To recording our new information we can use technology for example: computers are
very easy to record, store, retrieve and analyze information. Databases also allow us
to collect all these different bits of information about people and make them work for
you, we can use anelectronic organizer or address book where we can record
people’s contact details and when you last contacted them.

We also cannot forget that all record information need to be always up date. Is not
good idea to share our information with others if they are not currently, they will have
less value and we can lose very important factor in network relationship which is
trust.

2. Why is important to share and communicate information on new contacts to others

in the organization? What are the benefits to the organization?

Sharing and communicating our information means attending, learning and listening.
All this factors can help us to gain a vast range of benefits, including: * Increasing
your knowledge
* Increasing your skills
* Obtaining key information for others in your organization * Finding out about the
latest developments in your field * Meeting people with common business interests
* Gaining access to a useful resource you can call on when you need to

PART C

List the professional networks and associations the exist within your role and industry
that you can participate in to obtain personal knowledge, skills and expertise. List
how each network can be contacted and the benefits it would provide you with
personally. What useful information will it provide?

* Work teams/ colleagues-working with other people can give us a chance to meet
new people and upgrading our networking relationship, every time we can ask
everyone to introduce themselves and give some background what they do and what
their role in the project is. We can swap our business cards or phone number with
others because we never know if one day we will need to find some new information
and one business card or one phone call can be very useful and also it will save our
time. * Suppliers- working closely and effectively with suppliers of products and
services to our organization is important to receive high-quality material or
assistance. Networking with suppliers can give us many benefits as developing a
good relationship where our underlying needs understood by suppliers and also give
us introductions to other providers who may be more cost0effective * Other
organizations- can be very useful to learn more about issues and trends affecting our
business sector and create networks that may lead to positive outcomes for you
organization * Committees- usually are made up of representatives of a group who
have been given the task of performing a particular function. It is important that
committees members understand each other’s skills, backgrounds and experience
because these are often they very reason why these individuals have been selected
for inclusion on the committee. * Internal or external customers-working with our
customers will help us to understand their needs, deliver a better level of service and,
potentially, meet new clients, finding and resolving their problem by providing more
products and service to them, referring them to others who may be able to assist
them or developing new products and services that better meet their needs. *
Government agencies- are often given the job of supporting organizations in a
particular industry or region and, as a result, often have excellent networks of their
own, may be able to provide us with useful contacts, networking opportunities,
money, information, support and advice that nay help our business grow. *
Professional associations- are groups set up to represent the common views and
interests of their members, being among a group is a great way to identify potential
new employees, suppliers and customers, sometimes even can be useful or us and
our organization’s goals. * Groups set up for specific projects- involvement in projects
can also benefit you after they have concluded, it means that is always good to work,
contact or meet new people, every phone number or business card can help us to
get maybe new job or make a quick call who can help us to get information that we
need it. * Advisory committees- committees can help us to review our information,
canvas opinion and make a recommendation to others about a situation or issue of
importance * Lobby groups-are most commonly found in politics, can be formally
organized professional associations or informal groups. Lobby groups can help us to
protecting the interests of its members and the industry at large, from negative
influences and problems

CHAPTER 2
ESTABLISHING AND MAINTIANING BUSINESS RELATIONSHIPS

Assessment activity 2

Reflect on how you manage your various business relationships. Write approximately
half a page on each of the following five aspects.

1. What kinds of business relationship do you have? Categories the most important
ones. Respect and trust is the heart of building business relationships. It is the glue
that holds together the functioning of teams, partnerships and managing
relationships. Respecting the right to differ is a concept like apple pie and
motherhood.Identifying and understanding differences allows people to shift their
position to one of compromise and negotiation.  The following steps are the roadmap
to success: * Respect leads to accepting a person for what he/she is

* Accepting a person where they are creates an environment of trust. * Trust, leads to
a willingness to be open to: new opportunities, new collaborations, new strategies,
new ideas, new products
We have 3 different business relationships:

EMOTIONAL
Include:
Self-Awareness 
* Emotional self-awareness: Reading one's own emotions and recognizing their
impact * Accurate self-assessment; knowing one's strengths and limits * Self-
confidence; a sound sense of one's self-worth and capabilities    

Social Awareness 
* Empathy: Sensing others' emotions, understanding their perspective, and taking
active interest in their concerns * Organizational awareness: Reading the currents,
decision networks * Service: Recognizing and meeting follower, client, or customer
needs

  Self-Management  
* Emotional self-control: Keeping disruptive emotions and impulses under control *
Transparency: Displaying honesty and integrity; trustworthiness * Adaptability:
Flexibility in adapting to changing situations or overcoming obstacles * Achievement:
The drive to improve performance to meet inner standards of excellence * Initiative:
Readiness to act and seize opportunities

* Optimism: Seeing the upside in events

Relationship Management
* Inspirational leadership: Guiding and motivating with a compelling vision *
Influence: Wielding a range of tactics for persuasion
* Developing others: Bolstering others' abilities through feedback and guidance *
Change catalyst: Initiating, managing, and leading in a new direction * Conflict
management: Resolving disagreements

* Building bonds: Cultivating and maintaining a web of relationships * Teamwork and

collaboration: Cooperation and team building

PROFESSIONAL
Professional network, ‘’like a wine cellar’’ such a mixing of weak and strong
connections is natural and even healthy. However, while many of us are adept at
building our networks, we don’t spend enough time nurturing them. Congratulate
them when a connection is promoted send a congratulatory note and inquire about
the change. Use the opportunity to catch up on other matters and provide an update
on your own status. Provide professional leadswhen you hear of something, let
appropriate people in your network know. Think beyond jobs and referrals to
everything from committees, board positions, speaking opportunities, writing
assignments, and special projects. Mail something,everything is electronic now,
except when it’s not and then it stands out. To get someone’s attention, hand write a
note and mail it them. Finished a good book or interesting magazine that you think a
contact would love? Mail it to the person with a note expressing why you’re sending
it. Ask their opinion, your contacts are in your network for a reason, so remember to
take advantage of their knowledge and experience. While taking care not to contact
people too much, reach out when you have a need and you know your contact will be
able to assist. Meet in person, remember to meet local contacts for beverages or
lunch periodically. For remote connections, this may not be possible, but if you travel,
try and meet on the occasions when you’re both in the same city. Send Links but
personalize, see a link that one of your contacts might appreciate? Send it but
explain why the link made you think of your contact and how you thought it would be
useful. Remember not to send too many links to the same person. Introductions,
many of your connections could help each other out if only they were connected.
When you feel an introduction would be beneficial and both parties have agreed,
introduce two of your connections to each other. Re-introduce yourself,the truth is we
connect with so many people on networks like linked in that for some people we can’t
remember why or when we connected. Perform periodic network housekeeping and
reach out to these contacts, conceding that losing touch is sometimes inevitable, but
that you’re interested in what’s new with them. Let them breathe,professional
networks, like wine, also need time and air to flourish. Take care to nurture your
network and give the people in it the space and room they need to breathe.

MENTAL
Effective communication helps us better understand a person or situation, enables us
to resolve differences, build trust and respect, and create environments where
creative ideas, problem solving, affection, and caring can flourish. As simple as
communication seems, much of what we try to communicate–and others try to
communicate to us, gets misunderstood, which can cause conflict and frustration in
personal and professional relationships. By learning these effective communication
skills, you can better connect with your spouse, kids, friends, and co-workers.
LISTENING is one of the most important aspects of effective communication.
Successful listening means not just understanding the words or the information being
communicated, but also understanding how the speaker feels about what they’re
communicating. Effective listening can:

* Make the speaker feel heard and understood which can help build a stronger,
deeper connection between you. * Create an environment where everyone feels safe
to express ideas, opinions, and feelings, or plan and problem solve in creative ways.
* Save time by helping clarify information, avoid conflicts and misunderstandings. *
Relieve negative emotions. When emotions are running high, if the speaker feels that
he or she has been truly heard, it can help to calm them down, relieve negative
feelings, and allow for real understanding or problem solving to begin. STRESS- in
small doses can help you perform under pressure. However, when stress becomes
constant and overwhelming, it can hamper effective communication by disrupting
your capacity to think clearly and creatively, and act appropriately. When you’re
stressed, you’re more likely to misread other people, send confusing or off-putting
nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior. *
Recognize when you’re becoming stressed,your body will let you know if you’re
stressed as you communicate, for example sweating, hand shaking * Take a moment
to calm down,before deciding to continue a conversation * Bring your senses to the
rescue and quickly manage stress by taking a few deep breaths, relaxing muscles,
for example,the best way to rapidly and reliably relieve stress is through the senses:
sight, sound, touch, taste, and smell. But each person responds differently to sensory
input, so you need to find things that are soothing to you. * Look for humor in the
situation,humor is a great way to relieve stress when communicating. When you or
those around you start taking things too seriously, find a way to lighten the mood by
sharing a joke or amusing story. * Be willing to compromise, if you realize that the
other person cares much more about something than you do, compromise may be
easier for you and a good investment in the future of the relationship. EMOTIONAL
AWARNESS -provides you the tools for understanding both yourself and other
people, and the real messages they are communicating to you. Although knowing
your own feelings may seem simple, many people ignore or try to sedate strong
emotions like anger, sadness, and fear. But your ability to communicate depends on
being connected to these feelings. If you’re afraid of strong emotions or if you insist
on communicating only on a rational level, it will impair your ability to fully understand
others, creatively problem solve, resolve conflicts, or build an affectionate connection
with someone * Understand and empathize with what is really troubling other people.
* Understand yourself, including what’s really troubling you and what you really want.
* Stay motivated to understand and empathize with the person you’re interacting
with, even if you don’t like them or their message. * Communicate clearly and
effectively, even when delivering negative messages. * Build strong, trusting, and
rewarding relationships, think creatively, solve problems, and resolve conflicts. 2.
Explain why each of these relationships is important and describe how you manage
them to develop and maintain the trust and confidence of business colleagues.

The three relationships what I mentioned in previously question are important in

business networking because can help us to build the trust and respect between
people. Lack and trust in a workplace is an extremely destructive force. Groups and
teams do not function well without trust and lack of confidence in each other and the
organization quickly leads to those outside also losing confidence in the organization.
If the people do not trust each other it can be very difficult to adjust to changes in the
workplace.To maintain the trust and confidence of business colleagues we can: * Tell
people how we feel
* Be open and honest
* Share organizational information appropriately
* Keep confidential information to yourself
* Support others
* Demonstrate that others can rely and depend on you
* Keep promises
* Cooperate with others
* Behave in a consistent way
* Be friendly and approachable

3. What challenges have you recently had in terms of keeping these relationships
healthy? In every organization we can have facing different problems as: * supplier
can go to a competitor because that are not satisfied with the service from you
organization * differences of opinion between clients and you organization * business
associate not happy with results of negotiation * work not being completed on time

* people arriving late at work

* lack of resources
* poor information flow
To resolve the problems and keeping the relationship healthy we need firstly analyze
the problems and trying to find the best solution, be creative will help us to avoid
more problems. When solutions will be find it for difficult situations, the conflict or
problem can be seen also as constructive and result in a range of positive outcomes,
such as improved work practices, better communication, more motived staff and
increased self-awareness.

4. How have you overcome problems that have arisen? Explain how you have
managed negotiations and conflict situations.  Every negotiation, when viewed
creatively, entrepreneurially and collaboratively, provides an excellent opportunity to
develop and improve synergies between and benefiting both sides, within the
negotiated outcome. Before we begin to negotiate we should a have good
understanding of the situation and what you hope to achieve. We need to choose the
location, the best place will be ‘neutral territory’ that both of side could feel
comfortable. We need to make list of issues because is very important that both of
parties understand the reason for negotiating, is not the point to bringing up issues
that are not relevant to the current aims. It is also important to spend a few minutes
on introductions and scene-setting before you start negotiating but always be focus
on the problems to be resolved, not the person. Is good to start negotiations by follow
the plan and questions what we prepared to guide us. If disagreement occurs, we
need to turn it into something positive and try to confirm what has been discussed
and where the two parties stand. Finally if we reach an agreement need to be settled
on by both parties. Everyone must be clear about what has been decided. Is the best
to put your agreement in writing, confirming the actual wording with the other party.
The two sides can then sign off on what they have achieved. 5. Identify areas where
these relationships could be managed more effectively and create an action plan that
will enable you to do this in the future.

CHAPTER 3
PROMOTING THE RELATIONSHIP
Assessment activity 3
PART A
When networking with colleagues, both internal and external to the organization,
what strategies or methods would you use to represent and promote the relationship
and its interests? The imageinternal or external what we will represent to the
organization it will be always very important factor. This how you will present yourself
tells people who you and your organization are, and conveys an impression on how
you feel about yourself and what are cable of doing. The most common ways of
promoting an organization are through: * Publicity

* Advertising
* Personal selling
We have many promotions strategies as:
* Written reports
* Oral presentations
* Advertisements
* Representing your organization at the key industry events * Developing and
displaying a consistent, professional corporate image * Arranging meeting with key
people

Promotion is also the way an organization lets other know about its products and
services, by: * remanding people of the organization
* creating a desire for organization’s good and services * providing reassurance
* attracting new customers
* retaining the loyalty of existing customers
* creating a positive image in the marketplace
* changing people’s perceptions about organizations

For all methods and strategies what I mentioned above to promote or represent our
relationship we can give many examples .We need to remember to be creative but at
the same time think about our customers, for example if we want to retain the loyalty
of existing customer we need to let him know about new performance in the
organization ,our clients do not like to be surprise in negative way, maybe can be not
this same quality products how they used to receive or ‘’pay more’’ for something that
it was cheaper before. We need to always let them know. This strategies will
guarantee that our clients will come back to us because he or she will feel that is
important and we take care about him/her. Changing people’s perceptions about
organization is not always easy because people have good memory and they like
memorizing everything, for example if they went to one restaurant for a dinner and
they didn’t receive nice or fresh food it will be difficult to convince them togo and try
again or if they think that the best quality ofmilk is only milk which contain 10% of fat
they will never buyskinny milk which is not always true because sometimes the fat
who contains the milk is not good for our healthy diet. In these causes we need to be
creative, we can make good and clever publicity who will convince the old or new
customers to try and buy it orcome back again to the place where the first experience
it was not the best performance what we could receive it. Keeping contact up to date
and choosing the right strategy, they another 2 methods which can help to promote
our relationship. Only maintaining contact with your networks is the way that you can
make sure your continue to respect their interests and requirements, we can do that
by making regular calls to our contacts but we need to be sure their details are
current, making sure the contact’s requirements are being met and they are gaining
benefits from their associations with our organization. We need to also remember
that the strategies what you have been chosen to maintain our contacts will depend
on whatour hope to achieve and who we are targeting. Different strategies will
require different resources such as time, money and equipment but the most
important whatever strategy we will use, it must match the audience.

PART B
In your role as a representative of an organization, what effect can your presentation
skills have when promoting the relationship and its goals and objectives through
verbal or written communication? The most recognize ways in business world to
promote our networking relationship is verbal or written presentation. Both of them
can be very successful and effective to achieve our goals but this could never
happen if we would not have good presentation skills. Verbal presentation these days
is very popular because we are talking to everyone, if we have some question we go
and we ask, if we want to have some more information we can make phone call, if we
are working in selling company we are using verbal way to sell our products. Verbal
presentation needs to be very professional and good organize. We have to be very
clear about what we expect from the relationship and what we can offer to other
people. Before we will start make a plan how we have to do our presentation we
need to think like we are one of the people who will be listening. Nobody likes to go a
meeting or seminar and be bored, we like to be part of the presentation, be happy
about information what we are receiving and have a desire to know more. All this
factors we need deeply consider. Firstly we have to be confident with the
audience.To make us to feel less nervous we can start our presentation to tell funny
story from our life or make a joke,people love laughing and smile is the way to open
heart of the people, if the most serious person will make little smile at the end of
presentation means that we have done good job. Secondly we have to be
conscience about our defects. If we know that we can easily forget the words we can
use slides, pictures also are talking to the people and for us can be easier to
remember what we want to present. Thirdly our voice is also important ,if we have to
speak to 20 or 50 people our voice need to be strong ,obviously we cannot shout but
if we will talking that nobody will hear us ,the people will start going out from the
room. How I mentioned before our verbal presentation needs to be interesting, good
organize, be confident but at the same time do not forget that our audience are not
friends from our childhood, we need to be well presented, show respect to our
listeners and use properly language which means good structure of the sentence, not
using jargon, show to audience that we have skills and knowledge and we are
professional. Written presentation is usually more formal than verbal presentation.
For this reason we need to use different skills, always be professional but here we
would not use body language as visual or vocal message.So we need to make easy
to respond to written information, include clear and comprehensive contact details.
Which means always get to the point, for example if we are going to Travel agency
and we decided to go for holiday and we booked everything but we need to wait for
conformation email from the agent, here can became problem if we are not consider
our clients and their knowledge. Go and book flight or holiday can do everyone but
not everyone knows that in travel industry for everything is use a code, this is mean
that travel agent is communicating with others co-worker or wholesaler by using a
code ,everything has code: city, country , flight number , meals which will be serving
in the plane, everything . Coming back to the point and our written presentation, me
as person who is working in Travel agency need to consider that my conformation
letter or my email what I need to send to my customer needs be easy to
understand,go to the point quickly, write the most important things as the time of the
flight, the name of the hotel, the date of the departure and ecc; like that our clients
will have good understanding of the email and they would not to call us again to ask
another questions. Now we know that to make good verbal or written presentation
our personal skills are essential. Every time if we will share our network relationship
with another side and we will consider the mentioned above factors our presentation
will be successful and we will achieve our goals step by step. Even if sometimes we
can and will make mistakeswe need to take only in positive way, learn and practice
more to become professional.

PART C
There are sometimes barriers to communication when discussing relationship I
issues, policies and practice. Prepare and complete a table similar to the following
table. List as many barriers as you can think of.

BARRIERS TO COMMUNICATION| HOW AN YOU OVERCOME THE BARRIER TO

ENSURE THE RELATIONSHIP IS PROMOTED EFFECTIVELY| Technical barriers|
-check if computer or fax is working properly-double check if the information what you
sent it, arrived to your clients-if you language is poor in vocabulary or spelling, you
can preparing drafts who will help with your verbal barrier| Cultural or language
barriers| - Check if people understand you- Find out as much as you can about
audience and reflect on how best to convey your message effectively-never assume
that others understand issues the way you do-show respect and understanding |
Psychological barriers| -is very important to not generalize anybody, your audience or
even your self-be positive and believe in your self-try to decrease our ,,red bottom’’
as be nervous ,be stress, shy-sometimes psychological barriers are difficult to
improve because is coming from a person’s background but we need to believe that
EVERYTHING IS POSSIBLE!!!|

PART D
1. What feedback could you obtain to identify areas for improvement when
networking and promoting relationship? Feedback in general can be internal or
external to the organization. Our co-workers can give us good advice or new different
ideas. Today is also very popular feedback from the customers. The organization
always wants to know what their opinion about new products or services, what we
can improve or what we should change it. In receiving feedback we need to
remember to ask open-end questions. They should be focus on the task and what
was expected, provide meaningful information on the quality of our work and give
people an opportunity to provide clear statements on how we can improve. We have
to 2 types of feedback formal or informal.

Formal feedback can include:

* An evaluation of our performance
* Customer satisfaction questionnaires
* Written complaints
* Reports
Informal feedback can include:
* conversation with managers or others colleagues
* conversations with network contacts
* audience reaction
* increase in offers to work collaboratively

For promote the new networking or improve our relationship we need including
questions the following areas: * accuracy and sufficiency of information
* benefits to the organization
* impact of message
* use of media
* liaison with networks
* appropriateness of audience
* participation of competitor

2. How could you monitor you effectiveness?

Effective feedback can be monitor by:
* We can ask about the data to support comments
* We can ask people what they thought about specific aspects of our performance *
Is not necessary to ask about the feedback if you can see that people do not have
time or one months later they would not remember anything * Is always better to ask
specific questions which involve our presentation as many question in general
,people maybe would not feel really interesting to give a answer * We need to try to
seek feedback about things we can change or ask for suggestions of alternatives *
Very important is to have feedback from different areas like this we will have more
information, ideas which can help us in the future step.

3. How would this feedback assist you in improving your performance in networking
and promoting the business? We need to be conscience that not always we can
receive positive feedback. Human being means put sometimes our emotional part in
the first place that obviously is wrong way. Every kind of feedback needs to be
constructive. We need to take in positive way, if we will know how to learn from
mistakes what we have been made, our networking and promoting the business step
by step, day by day it will be better and better. We need to understand one simple
rule in our life, if we wanted to be successful we need to be focus and truly believe of
this what we want to have in the future, we need to be prepare that we cannot have
everything at the same time ,that sometimes can be easier and sometimes can be
harder. Even if we will receive negative feedback, strong opinion from another side,
we cannot give up, only try to improve, learn and be determinate.

FINAL ASSESSMENT
BSBREL401A

PART B
You have been asked to prepare a three-page and procedures manual for your team
on how to develop and maintain effective business networks. You need to provide
the policies, procedures and guidelines that will team members when networking. As
well as stating the basic requirements of what is expected of team members for each
area, you can include hints and tips, lists, diagrams and other tools to make the
document interesting to read and useful to staff.

1. How to develop and maintain business networks by:

* Using strategies for networking
* Maximizing business contacts
* Sharing contact information with others in your organization * Participating in
professional networks and associations We can use strategies as participate the
conference, attending seminars and business, become member of a professional
association, and maintain regular contact with people you meet professionally and
personally, distribute informationabout your organization that will be remembered by
people who could recommend you to others. Understand how to maximize business
opportunities we need to do more than just remain acquainted with your current
network. An introduction at a business event doesn't mean that we know a contact.
We need to put forth the effort to get to know your contacts personally so they like
and trust you enough to share valuable information. To maximize business
networking contacts we can take the time to understand basic human psychology.
People do not generally care to help people they don't like. You can create a mutual
feeling of helpfulness with those in your network by showing them that you are
genuinely happy with their success and disappointed when they encounter
failure.Follow up to establish some sort of business relationship whenever you make
a new contact at an event. Schedule a meeting or sit down over lunch. We can be
able to share beneficial networking opportunities with each other. Participation in a
national, state, regional or local chapter will open you up to additional contacts. Since
members of the association are in your field of interest, they may be able to give you
advice as well as leads on anticipated openings.You will also keep up-to-date on
trends in the field through guest speakers, local and national conferences.
Professional associations conduct research and analyze statistical information that
enables professionals to function more efficiently and help to identify critical new
directions. Membership in an association will give you a better sense of the hiring
trends, qualification requirements. Be a member and participate the meetings or
conferences can have effective forums for the exchange of information and for
expanding your contact base.

2. How to establish and maintain business relationship by * Promoting the benefits of

the relationships within organizational requirements * Gaining the trust an confidence
of business colleagues

* Using negotiation skills

* Identifying and maintain difficult situation
To promoting the benefits of the relationship with organizational requirements we
can: * Write a report
* Group discussions at team meetings
* Telephones calls
* We can write a letter, memos and email message
* Face to face discussions

To maintain the trust and confidence of business colleagues we can: -Tell people
how we feel
-Be open and honest
-Share organizational information appropriately
-Keep confidential information to yourself
-Support others
-Demonstrate that others can rely and depend on you
-Keep promises
-Cooperate with others
-Behave in a consistent way
-Be friendly and approachable
To maintain business relationship we need also use negotiation skills as -make a
plan which include location, list of the issues, prepare questions to ask, prepare
yourself for dealing with potentially stressful situations and have a variety of possible
eventualities like this we will be better able to respond appropriately to situation as
they arise. We can face many difficult situation in the organization, is important to
identify them, conflict can be: * supplier can go to a competitor because that are not
satisfied with the service from you organization * differences of opinion between
clients and you organization * business associate not happy with results of
negotiation * work not being completed on time

* people arriving late at work

* lack of resources
* poor information flow
To resolve the problems and keeping the relationship healthy we need firstly analyze
the problems and trying to find the best solution, be creative will help us to avoid
more problems. When solutions will be find it for difficult situations, the conflict or
problem can be seen also as constructive and result in a range of positive outcomes,
such as improved work practices, better communication, more motived staff and
increased self-awareness.

3. How to promote the relationship by:

* Using strategies to represent and promote the organization’s and the contact’s
interests when networking * Written reports
* Oral presentations
* Advertisements
* Representing your organization at key industry events
* Developing and displaying a consistent, professional corporate image * Arranging
meetings with key people
* Using presentation skills to the organization’s advantage -we can do verbal
presentation or written presentation
The presentation skills are very important for the organization, can give us big
advantage and many benefits in the future. But we need to be preparing to do a lot of
practice and always be up date and never stop to develop our skills. Investing our
time in networking relationship to share our knowledge or gain new information.
Thank you our acquired information one day we can became very powerful person in
the business world.

* Communicating effectively
* Obtaining feedback on networking performance