ROBINSON RINCÒN ROMERO

Professional Summary and profile

IT professional with a spirit of communication, empathy and mutual respect. Able to adapt communication,
empathy and mutual respect. I have 8 years of experience in Electricity. Excellent knowledge in ele ctrical
networks and public lighting. Highly organized in managing administrative functions, testing electrical devices,
working on power generators, and designing electrical systems. Strong interpersonal, communication and
multitasking skills.

Skills
Welcoming guests. Planning and S
teaching. High energy e
Multi-tasking strength Goal oriented r
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o Customer
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o assessment
f Music
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O skills
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Education
Bachelor in Music High School
Universidad Sergio Arboleda Colombo Gales School
2016 2008
Bogotá (Colombia) Bogotá (Colombia)

Languages
English Spanish
Reading: Advanced Reading: Fluent
Writing: Advanced Writing: Fluent
1
Speaking: Fluent Speaking: Fluent
 Professional Experience

TELEPERFORMANCE
Customer service representative.

● Providing information to customers regarding eBay's charge card and

loyalty program, helping to open and activate new accounts.
● Entering customer interaction details in agent desktop to track
requests, document problems and record solutions offered.
● Answering customer telephone calls promptly to avoid on-hold wait
times.
● Using company troubleshooting resolution tree to evaluate technical
Bogotá,COL problems while leveraging personal expertise to find appropriate
07-2020 -
solutions.
present
● Facilitating communications through management of inbound and
outbound customer calls.
● Demonstrating high attention to detail, organization, and ability to
manage multiple tasks and projects simultaneously.

NORWEGIAN CRUISE LINE HOLDINGS LTD

Youth counselor- Youth administrator

● Ensured the accuracy of all printed material submitted to all

youth guests.
● Assisted with storage, inventory and maintenance of all
equipment, supplies, gifts and prizes.
● Responsible for knowing all content and scheduled social,
entertainment or recreational activities, ensuring health and
Miami. USA safety correctly implemented.
● Served as an effective Host at events.
08-2018
● Worked as a team member cooperating with other Cruise Staff
04-2020
members, as well as other departments.
● Access to guests capable of being a patient listener while
making them feel at home.
● Meet & Greet Guests upon embarkation. Assisted with private
parties and functions and with any guest requests.
● Carried out the Safety and Environmental Protection Policy
and procedures as required.
 NUEVO GIMNASIO CAMPESTRE MERYLAND
Music & English teacher.

● Head of Music and English teacher for preschool and Middle school.
● Planned all of the music theory that helped students develop their
musical skills
● Created the school chorus which played on different occasions
● Conducted planning, development and revision of classes taking
institutional guidelines into account
● Attended different training programs given by the School to create
more innovative material for students.
Chia, COL ● Necessity to identify students’ limitations in the classroom and
01 – 2018
created different strategies to help overcome them.
08- 2018

COLEGIO LA PRESENTACIÓN SANS FAÇON

Music & English teacher.

● Music teacher for preschool. (2017)

● English teacher for preschool and Middle school.
● Conducted planning, development and revision of classes taking
institutional guidelines into account
Bogotá, COL ● Collaborated with other teachers creating interdepartmental projects
08 - 2016
12 - 2017
for the students
● Attended different training programs given by the School to create
more innovative material for students
● Necessity to identify students’ limitations in the classroom and
created different strategies to help overcome them.

AGRUPACIÓN MUSICAL CANTÁBILE

Pianist, Flautist.

Bogotá, COL ● Performed at Eucharists, Weddings and First communions.

2000 ● Performance of Christmas Carols in the holiday season.
2017 ● Event planning for Christmas carol performances

CENTER FOR DISABILITY SERVICES Clover Patch Camp

Senior Counselor, Music and Drama Camp Counselor.

● Implemented activities that enabled campers to express themselves

through music, dance, role playing, drumming.
● Determined what musical instruments campers could play dependent
on their disabilities
● Provided direct personal care to campers depending on their needs
with activities such as taking a bath, change of diapers, brushing their
Albany, USA teeth, feeding and dressing.
06/2009 - 08/2009 ● The ages of campers were between 5 to 90 years old.
06/2010 – 08/2010 ● Accompanied campers two nights per week in order to provide basic
06/2013 – 08/2013
06/2016 – 08/2016
assistance.
● Ensured campers received medication as determined by the camp
nurse.
*References on request*