Aung Kyaw Phyo Managing a Professional Engineering Project Project report

HND2001E First attempt

Project Title: Investigation of LG air conditioner and its maintainability

Section 1: Introduction
Any system's maintenance principles and requirements are described by maintenance elements.
This comprises client requirements analysis and verification. The order in which each element is
prioritized is determined by the needs. Once a system has been conceptualized, a study of these
elements is required to achieve effective maintenance. Various maintenance parts must be
properly integrated and constitute part of the first tasks to be completed in order to achieve this.
Each of these factors must be managed and factored into the system's design. Customer
satisfaction as a measure of reliability and maintainability has been promoted by the
International Electro Technical Commission. Corrective or preventive maintenance, using
minimal maintenance resources, is frequently required to keep a product running with minimal
downtime. Personnel, tools, test equipment, technical expertise, and materials are only a few
examples of such resources[ CITATION Mit \l 1033 ].

Figure 1.Relationship between maintenance and customer satisfaction[ CITATION Mit \l 1033 ].
LG is a global leader in the HVAC industry, producing both commercial and residential heating 
and cooling systems. LG has a wider choice of highquality heating, ventilation, and airconditioni
ng products than any other company. LG's heating and cooling solutions provide outstanding
performance to dependably keep us comfortable in all seasons, thanks to unique innovator 
technology. Its design is adaptable, allowing it to maximize comfort with a range of unit kinds,
such as HVAC split systems, ducted, ductless, or both, single and multi-zone. Many LG systems
that have earned the ENERGY STAR ® certification for energy efficiency may be eligible for

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local and utility rebates to help offset the upfront cost of heating and cooling installation.
Overall, when it comes to air conditioners, LG is the greatest option in terms of upkeep. For
these reasons, I choose LG for my project[ CITATION adm19 \l 1033 ].
Section 2: Literature Review

Figure 2.Koo In- hwoi (1947-1969)[ CITATION Xwhnd \l

1033 ]

Figure 3.Koo Cha-kyung (1969-1995)

[ CITATION Yon20 \l 1033 ]

Figure .4Koo Kwang-mo (2018- present)

Figure 5.Koo Bon-moo (1995-2018)[ [ CITATION thend \l 1033 ]
CITATION DRK18 \l 1033 ]

The LG corporation's first president is Koo In-hwoi. Koo ln-Hwoi died in 1969 after 22 years as
the corporation's president (1947-1969). Koo Cha-Kyung (Koo ln-Hwoi’s son) received the
corporation at that time. In 1995, he handed over the leadership to Koo Bon-moo (Koo Cha-
Kyung’s son). He changed the company's name to LG as soon as he received it. The symbols LG
are also linked to the company's headline, "Life's Good." Since 2009, LG has controlled the
domain name LG.com. After losing his only son in 1994, he adopted his nephew (Koo Kwang-
mo) in 2004. In 2018, he passed away. LG's current CEO is Koo Kwang-mo [ CITATION adm19 \l
1033 ].

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Figure 6.LG Twin (Lucky-Goldstar)

LG Corporation Towers building[ CITATION Yon20
actually \l
started in
1033 ]
1947 as Lak Hui Chemical Industrial Corp, which was
operated for several generations by Koo ln-hwoi and his
family. LG Company is the biggest family-owned
commercial enterprise in South Korea. The LG Twin Towers skyscraper in Yeouido-dong,
Yeongdeungpo District, Seoul, contains the company's headquarters. From 1952 to 1958, LG
Chem and LG Electronics were pronounced as 'Lucky' and 'Goldstar,' respectively. The two
companies united in 1983 to form ‘Lucky-Goldstar’[ CITATION adm19 \l 1033 ].

Figure 7Evolution of LG Logo

( Logo world . net , n . d .)

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Figure 8.1968 Korea’s first air

conditioner[ CITATION TRS17 \l 1033 ] Figure 9.2006 Multi
VI[ CITATION TRS17 \l 1033 ]

Figure 10.2010 Multi

Figure 11. 2008 Multi V3[ CITATION TRS17 \l 1033 ]
V2[ CITATION TRS17 \l 1033 ]

Figure 12 World’s first air bearing-based oil-

free inverter centrifugal chiller[ CITATION TRS17 \l 1033
]
Figure 13. 2013Multi V
4[ CITATION TRS17 \l 1033 ]

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Figure 14 2017Multi
V.5[ CITATION TRS17 \l 1033 ]

LG released Korea's first air conditioner to the public in 1968. LG manufactures the first rotary
compressor in 1990 and the first commercial air conditioner in Korea in 1998. In the year 2000,
LG became the world's #1 seller of domestic air conditioners. The world's first picture frame air
conditioner was released to Korea and other closed countries by LG in 2001 and also introduced
the world's first two-in-one air conditioner in 2002, but it is far from ideal. In 2006, LG
Electronic launched the three-in-one inverter, and the company became well-known for air
conditioning in various nations. For the first time in the industry, LG shipped 100 million air
conditioner units worldwide in 2008. LG introduced the 4th Generation inverter compressor in
2014, which is equipped with Multi V and IV and has a higher energy efficiency. These are the
year's most significant, useful, and maintainable inventions. LG introduced the world's first oil-
free inverter centrifugal chiller based on air bearings in 2015. LG launched the air business
section in 2016, which included the PuriCare air purifier brand. LG released the Multi V5 and
the VRF for the Ultimate Multi V.5 in 2018[ CITATION TRS17 \l 1033 ].
The VRF system is one sort of air conditioning system that is creating a name for itself in the
HVAC market. Most people believe a VRF system to be just another air conditioner, but let's
learn more about how they function and how they differ from other air conditioning systems. In
some installations, VRF is a technology that can reduce energy losses and hence enhance air
conditioner efficiency. It's a type of ductless air conditioning system in which one outside unit
condenses refrigerant and distributes it to several indoor units. This configuration enables
customized comfort control while simultaneously heating and cooling each area of the building
where the system is installed. The term variable refrigerant flow refers to the technology that
adjusts the amount of refrigerant delivered to the indoor units, allowing many independent
indoor units to be controlled from a signal outside condensing unit.[ CITATION ona \l 1033 ].

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Figure 15 Signal and Multi unit installation[ CITATION ona \l 1033 ]

Figure 16 Multi to multi VRF flow diagram[ CITATION ona \l 1033 ]

In terms of heat transfer, ductless air conditioning systems differ significantly from ducted
systems. Indoor units in VRF systems circulate refrigerant, which cools the local space in which
the indoor units are placed. Single-unit ductless systems, such as those used in modest one-room
houses or workplaces, use a single exterior compressor to supply refrigerant to a single inside
unit. Ductless systems can also be more sophisticated, with many outdoor units providing
refrigerant to multiple indoor units. Another benefit of VRF systems is that they can reduce duct
airflow losses, which are believed to be between 20% and 30%. LG Electronics' new LG Multi V

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5 also has a VRF solution. The Multi V 5 has improved efficiency, which eliminates losses in
other systems [ CITATION ona \l 1033 ].
There are VRF annual maintenance service and it can optimize Multi v and save energy with
regular maintenance. Inspection, cleaning, and replacement are all included in the basic package
of the LG’s efficient VRF maintenance package. Inspection, cleaning, replacement, and BECON
cloud service are all included in the premium plan. Prepare for the heating and cooling seasons
by choosing the right service. In cleaning, by cleaning the air-flow system, it removes dust and
maintains the indoor environment comfortable. Cleaning the heat exchanger can also help to
maintain efficiency and reduce energy use. Contaminants caused a decrease in pressure and
airflow. By removing impurities from the filter and heat exchanger, you can improve heating and
cooling efficiency[ CITATION LGbnd1 \l 1033 ].

Figure 17Cleaning chemicals and equipment Used by certified experts[ CITATION

LGbnd1 \l 1033 ]

Targets are heat exchanger, grill, front panel, fan, drain pan, in indoor unit and heat exchanger in
outdoor unit.
We can control our air conditioners via using the smart internet devices as Android or iOS based
smartphones. This advanced technology provides us the best convenience.
We Can search and download ‘LG Smart ThinQ’ on Google market or Appstore.

LG Smart ThinQ

Figure 18 Embedding Wi-Fi modern[ CITATION TRS17 \l 1033 ]

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By Embedding Wi-Fi modem, we can check “LG Smart ThinQ” on our air conditioner. If we
embedded Wi-Fi module, get ready for innovation without boundaries.

Figure 19 LG Thin Q app log in[ CITATION TRS17 \l 1033 ]

LG Smart ThinQ also have easy registration and log-in. We can follow the easy set-up steps that
will activate smart ThinQ’s impressive feature. In Wi-Fi connectivity every member of your
family can choose their own preferred air conditioning temperature and fan speed, then save the
settings in their app to run later. We can also preserve each air conditioner's settings.

Figure 20 Multiple devices and Multi-control[ CITATION TRS17 \l 1033 ]

Early detection of low refrigerant reduces the danger of harm to your air conditioner. When a
low refrigerant level is detected, the air conditioner is immediately turned off. For Low
Refrigerant Level, there are three checkpoints: (1) The heat exchanger is cool enough; (2) the
outdoor unit is operational and (3) energy usage follows a predictable trend.

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Figure 21 Capacity and Effectiveness of the Refrigerant Levels[ CITATION TRS17 \l 1033 ]
This function only works under the following conditions: - Indoor/Outdoor temperature
is up to 20 degrees Celsius - Cooling and dehumidification mode. For the benefits, we can get
Longer Lifespan for our air conditioner. When low refrigerant level is detected, alternately
shows CH and 36 on display.
LG’s revolutionary Inverter technology boasts powerful yet quiet performance while minimizing
energy consumption. With world class energy efficiency, we can enjoy comfortable surroundings
whilst saving energy.

Figure 22High efficient Compressor and Reversing Valve[ CITATION TRS17 \l 1033 ]
In Rotary Compressor and Motor Efficiency, the number of suction connections has been
reduced from two to one to increase the efficiency of refrigerant compression during low speed
conditions. LG air conditioners include a DC motor that is unrivaled in terms of efficiency. The
input power of a 4-way valve has been decreased to 0W by employing a Bi-Stable reversing
valve.

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Figure 23Sic-Hybrid PSC control[ CITATION TRS17 \l 1033 ]

It optimized the time of current flow by controlling the number of converter switching according
to energy consumption status. Furthermore, by lowering power loss with an advanced material
component called SiC, achieved higher performance and advanced energy efficiency than
ordinary Inverter air conditioners.
LG is better lives for customers by providing 10-years warranty for Inverter Compressor of Air
conditioners.

Figure 24 10-years warranty compressor[ CITATION TRS17 \l 1033 ]

The air conditioner's compressor functions similarly to the vehicle's engine. Users may enjoy the
benefits of LG air conditioner for a longer amount of time thanks to the 10-year compressor
guarantee.

Figure 25 LG Gold Fin[ CITATION TRS17 \l 1033 ]

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The Gold FinTM coating protects the surface of the heat exchanger from unnecessary wear and
corrosion. The gold-color special coating on the fin of the heat exchanger prevents corrosion,
extending the life of the unit.
Prices of LG simple inverter, smart inverter and VRF

Figure 26 LG Multi V5 VRF Air

Conditioning[ CITATION ona \l 1033 ]

€4,302.10 - €6,883.52 Figure 27 LG Art Cool smart inverter Air

Conditioning[ CITATION ona \l 1033 ]

€1,403.26 - €1,608.79

Figure 28 LG Inverter V Air Conditioning[ CITATION ona \l 1033 ]

Awards and certifications

Figure 29 LG's awards in air conditioning[ CITATION LGbnd \l 1033 ]

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Figure 30 LG's certification in VRF system[ CITATION LGbnd \l 1033 ]

Figure 31 LG's certification in dual inverter[ CITATION TRS17 \l 1033 ]

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Figure 32 ISO certification of LG[ CITATION TRS17 \l 1033 ]

Section 3: Methodology

METHODOLOG
Y

Literature
SurveyMonkey
Review

Send survey
Read details from questions to my
Research about 57 responses from
LG official friends using
the history of LG my friends
websites messenger and
Email

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In methodology, there are two methods, literature review and SurveyMonkey. For literature
review, I researched about the history of LG and read details from LG official websites. In
SurveyMonkey, I sent survey questions to my friends using messenger and Email and I got 57
responses from my friends.
Section 4: Results and Discussion
SurveyMonkey Results

In 57 total responses, I completed 57 responses. So, completion rate is 100%.

Question-1: Do you have an air conditioner in your home?

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93% of participants has air conditioners in their home and 7% of participants doesn’t have air
conditioners in their home.
Q-2: How many air conditioners do you install in your home?
installing% of air conditioners

20
18
16
14
12
10
8
6
4
2
0
0 2 4 6 8 10 12
Numbers of air conditioners

11% of participants has ten and four air conditioners,5% of participants has nine, eight and six
air conditioners, 4% of participants has seven air conditioners, 18% of participants has one and
five air conditioners, 9% of participants has three air conditioners and 16% of participants has
two air conditioners in their home.

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Q-3: What brand of air conditioner do you want if you have a chance to buy a new one?

35% of participants chose LG, 25% chose Panasonic, 16% chose Samsung, no one chose
Toshiba Carrier and Electrolux, 12% chose Chigo,11 % chose Mitsubishi and 2% chose Hitachi.
The maximum percentage is LG and the minimum percentage is Hitachi.

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Q4: Choose one of the features that will be satisfying for you if you have an air conditioner.

40% chose the quality which will be satisfying for them, 12% chose the design, 19% chose
smooth and silence noise, 9% chose energy efficiency, 16% chose heating and cooling systems
and 4% chose voice control which will be satisfying for them.
Q5: Do you know what is HVAC?

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65% knows HVAC and 35% don’t know HVAC.

Q6: Choose one of the types of LG air conditioner that is easier to maintain.

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50% of responses chose Split air conditioner, 9% chose Central air conditioner, 5% chose Mini
Split unit air conditioner, 14% chose Free standing and Window air conditioner, 7% chose
Through the wall air conditioner and 2% of responses chose Mini-duct unit air conditioner that is
easier to maintain.

Q7: What brand of air conditioner has more energy efficiency than others?

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56% of participants chose LG brand, 4% chose Hitachi, 30% chose Panasonic, 9% chose
Mitsubishi, 2% of participants chose Toshiba Carrier brand that has more energy efficiency than
others.
Q8: Take a choice for one of the maintainable features in LG air conditioners.

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34% chose compressor, 18% chose filter and motor, 14% chose outdoor unit, 9% chose remote
control and 7% chose gas for one of the maintainable features in LG air conditioners.
Q9: Choose the number of air conditioner per room in your home.

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42% of participants has one air conditioner, 30% has two air conditioners, 25% has three air
conditioner, no one has four air conditioners and 4% of participants has five air conditioner per
room in their home.
Q10: How would you rate LG air conditioner?

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Weighted Total
Responses
Average 1 2 3 4 5

3.68 57 0% 4% 35% 51% 11%

0 2 20 29 6

The rating of LG air conditioner is 4 stars.

SWOT Analysis
The strengths of LG air conditioner are maintenance in LG’s air conditioner is quite easy (filters,
compressors, energy efficiency, etc), there are wide range of product categories to tap the
customer of upper middle class, middle class and high class, LG produces 7 types of air
conditioner, using VRF system in LG (variable refrigerant flow) and we can control all facts
about AC by only using smartphone
The weaknesses of LG air conditioner are only compressor and motor have warranty in LG air
conditioner, split type air conditioner is a little bit expensive than other types and error issues
occur sometimes in voice control system.
The opportunities of LG air conditioner are LG is shifting to rural market, LG control over the
white goods market and give 10-year warranty for compressors in all types of air conditioner.
The threats of LG air conditioner are LG's closest opponent is Samsung, which is also based in
South Korea, and the two companies are in a price war.
Maintenance policies
There are two maintenance policies;
1.preventive maintenance
2.corrective maintenance
In my country preventive maintenance is generally preferred to use. For air
conditioner maintenance, we can contact to air conditioner expects from anywhere with mobile
phone for hardware maintenance but we must pay. For software, we must learn the guidelines
and can also search from LG air conditioner website. Although temperature instability is not a
problem for the air conditioner, we must aware of unstable commercial power supply, shock, out
of gas, etc. We must use the AC safeguard between power supply and air conditioner for indoor
and outdoor unit maintenance. For additional air conditioner maintenance, there are professional
technicians in service centers.

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Section 5: Conclusion
Maintenance in LG’s AC is quite easy (filters, compressors, energy efficiency, etc.) LG give 10-
year warranty for compressors in all types of air conditioner. From SurveryMonkey results, we
have known that 93% of participants has air conditioners in their home,7% chose gas for one of
the maintainable features in LG air conditioners and 50% of responses chose Split air conditioner
that is easier to maintain. All in all, our aim of LG air conditioner and its maintainability was
investigated.

References
admin. (2019, April 10). Retrieved from Air Conditioner Guide, News & Updates:
https://www.atlasaircons.com/voice-controlled-air-conditioners-by-lg/

DR. KHALID BIN, A. ( 2018, May 21 ). peninsula . Retrieved from LG patriarch Koo Bon-moo :
https://www.thepeninsulaqatar.com/article/21/05/2018/LG-patriarch-Koo-Bon-moo-who-built-
business-empire-over-23-years-dies-at-73

LG business solution. (n.d.). Retrieved from VRF Annual Maintenance:

https://www.lg.com/global/business/vrf-annual-maintenance

LG performance. (n.d.). Retrieved from LG HVAC Takes AHRI Performance Award 3 Years Running:
https://www.lg.com/global/business/hvac-blog/LG-takes-AHRI-performanceaward

Mital,A.,Desai,A.,Subramanian,A., and Mital,A. (2014). Product Development; A Structured Approach to

Consumer Product Development, Design, and Manufactur (seocond ed.). Oxford: ELSEVIER.

on air LG HVAC story. (n.d.). Retrieved from https://www.lghvacstory.com/vrf/

the korea herald. (n.d.). Retrieved from Koo kwang moo:

http://www.theinvestor.co.kr/people_detail.php?q=Koo+Kwang-mo&num=39&mode=rich

TRS-HVAC. (2017). MANUALZZ. Retrieved from 2017 residential Air Conditioner:

https://manualzz.com/doc/30691135/lg-residential-air-conditioners-comfort

Xwhos? (n.d.). Retrieved from Koo In-Hwoi was a South Korean businessman and the founder of LG
Group: https://www.xwhos.com/person/koo_in_hwoi-whois.html

Yonhap. ( 2020, March 29). the korea herald. Retrieved from LG Group honorary chairman dies at age
86: http://www.koreaherald.com/view.php?ud=20200328000089

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