Reporter: Jayme

___ 1 .Who is the hotel's top executive?

A. Assistant General Manager

B. Designated Manager-on-Duty (MOD)

C. Resident Manager

D. General Manager

___ 2. Hierarchical arrangements of various positions in an enterprises.

A. Organization Structure

B. Organizational Chart

C. Organizing

D. Hotel Organization

___ 3. These are the supporting departments in the hotel except one.

A. Accounts

B. Engineering

C. Front Office

D. Security

___ 4. Identify what's the responsibility of the HR department.

A. Running room service

B. Training

C. Laundry

D. Marketing

___ 5. Who is in charge if the general manager is absent?

A. Managing Director

B. General Manager
C. Assistant General Manager

D. Top executive

Reporter: Puebla

1. Is a single interface to control and distribute inventories across different channels such as
GDSs, OTAs, wholesalers, direct booking, etc.

A. Channel management
B. Hotel management
C. Front office
D. None of the above

___ 2. With the help of this module, room status updated quickly. It includes management of
electronic key cards, processing payments and issuing receipt to guests.

A. Channel management
B. Room management
C. Front desk operation
D. All of the above

___ 3. It allows the front-desk manager to view and update room reservation status, check
guests in and out and process payments.

A. Front-desk operation
B. Front office module
C. Reservation
D. Booking

4. System sends confirmation to guests after they complete booking.

A. Reservation email
B. Calls
C. Letter
D. All of the above

___ 5. It helps the online booking effectively.

A. Booking
B. Channel management
C. Reservation module
D. Reservation email

Reporter: Buot

___ 1.The classification of accommodation establishments denoting a system.

A. hotel rating

B. star rating

C. hotel system

d. classification system

___ 2. These contracts are normally on a long-term banks.

A. Franchise

B. Chain Hotel

C. Management Contract

D. Time share

___3.The hotels which rotate on wheels.Usually called motel on wheels.

A. Floatel

B. Boatels

C. Rotel

___ 4. A Hotel with 25 room or less.

A. Condominium Hotel

B. All-Suite Hotel

C. Boutique Hotel

D. Small Hotel

___ 5. The the star category to the Hotels are given by the committee that is called.

A. Hotel and Restaurants Approval and Classification Committee (HRACC)

B. Auto mobile Association (AA)

C. World tourism Organ nation (WTO)

D. International Hotel and Restaurant Association (IH AND RA)

___ 6.A hotels are often noted for their upscale quality and extraordinary comfort.

A. Four-star

B. Five star

C. Two star

D. One star

___ 7.A Hotel with more than 300 rooms.

A. Small hotel

B. Average Hotel

C. Above Average Hotel

D. Long hotel

___ 8. There hotels are located in the suburb of cities, moderately priced and are mostly
medium, large or small size.

A. As part Hotels

B. Suburban Hotels

C. Motels

D. Boatels

___ 9. The star rating was introduced by military for hotels by

A. WTO

B. HRACC

C. IH & RAC

D. AA & RAC

10. Hotels do not have ownership or management affiliation with other properties.

A. Chain Hotels
B. Condominium Hotels

C. Independent Hotels

D. Transit Hotels

Reporter: Pungtod

___ 1. Comprises management of operation of various such as the front the front office,
concierge devision and guest service, security and communication and services related.

A. Room Division Department

B. House Keeping Department

C. Front office Department

___ 2.Represents the customer-facing division of a firm.

A. House Keeping Department

B. Front Office Department

C. Room Division Department

___ 3. The room devision of a hotel includes a variety of department, including __ , Front
office, housekeeping, concierge, guest service and security.

A. Foreign Enchant

B. Room assignment

C. Reservation

___ 4. The function of front office generally generate the majority of __ for a firm.

A. Concierge

B. Guest Service

C. Revenue

___ 5. The room division department attends to the needs of the guest from this first contact
and reservation to __ ?
A. Concierge

B. Check-out

C. Guest Service

Reporter: Armodia

___ 1. A PMS in and of itself is a big step forward towards improving hotel revenue
management indicators. A.. Revenue Management

B. Housekeeping

C.CRM and Customer Data Management

2. A front-office manager can make a list of task to assign, and can update room status.

A. Revenue Management

B. Housekeeping

C. CRM and Customer Data Management

___ 3. It helps store guest data and provides a database in an accessible format.

A. Revenue Management

B. Housekeeping

C.CRM and Customer Data Management

___ 4.A PMS that can serve as a business intelligence tool with various type of automated
reports.

A. CRM and Customer Data Management

B. Revenue Management

C. Reports and Analytics

___ 5.It automates transactions and keeps financial data in one place.

A. Revenue Management

B. Reports and Analytics

C. Point of Sale Policy

Reporter: Cuyos

___1.is an operational department in a hotel, which is responsible for cleanliness, maintenance,

aesthetic upkeep of rooms, public area, back area and surroundings.

A. Housekeeping Department

B. Front office department

C . Housekeeping

___ 2. The primary function of the _ is keeping the venue clean and sanitary as part of customer
service.

A. housekeeping department

B. Front office department

C. Housekeeping

___ 3. A __ survives on the sale of room, food, beverages and other minor services such as the
laundry, health club spa and so on.

A. Hotel

B. Restaurant

C. Resort

____ 4.is responsible to keep the following areas clean and tidy Guest Rooms, Guest
Bathrooms, Public Areas such as Lobby and Lifts Banquets and Conference Halls, Parking Area,
Sales and Admin Offices and garden.

A. Front desk department

B. Housekeeping department

C. Front office department

___ 5.Refers to the management of duties and chores involved in the running of a household,
such as cleaning, cooking, home maintenance, shopping, and bill payment. These tasks may be
performed by members of the household, or by other persons hired for the purpose.
A. Front office

B. Housekeeping department

C. Housekeeping

Reporter: Coloscos

___ 1. It is the software that facilitates a hotel's reservation management and administrative
tasks

A. Property Management System (PMS)

B. System of Property Management (SPM)

C. Management of The System (MTS)

___ 2.. less expensive than an premise software

a.OTA's

b. GPS'S

c. Cloud

___ 3. Users of cloud software pay a ____ depending on the number of rooms in a hotel and
can pay only for the modules they use.

A. Data fee

B. Subscription fee

C. Premium fee

___ 4. An existing properly management system, build a custom one or buy one off the shell
materials

A. Calculate RoiAndSpendings

B. Management of the System(MTS)

C. Property Management System(PMS)

___ 5..Hoteliers need_ access to technical report.

a. 20/7

b. 24/7

c. 7/11

Reporter: Cole

___ 1. What is the most common customer segmentation in the hotel industry?

A. Geography

B. Demographics

C. Benefits and needs

D. Purchase occassion

___ 2. The business travelers are going to hotels for vacation

A. True

B. False

C. Maybe

D. None of the above

___ 3. How many are Operational Departments in a hotel?

A. 4

B. 3

C. 2

D. 6

___ 4.Houskeeping Department may prepare food for the guests in a hygienic environment

A. Maybe

B. Yes

C. False
D. True

___ 5. They are responsible in serving the customers as per their demands and serve them in a
hospitable manner.

A. Housekeeping Department

B. Food and Beverage Service Department

C.Food Production Department

D. Front Office Department