JOHN PAUL R.

PATDU
71 Kamagong Street Stma. Cruz, Sta. Cruz, Laguna
Contact No. +639454318603 / +639491981795
Email Address: jppatdu1103@gmail.com

CAREER OBJECTIVE
To grow and work in a fast-paced company in a highly motivating position where I can utilize my
skills, knowledge and previous experience in the field of automotive and administrative works as well
as to gain additional skills and experience for the chance of advancement.

EDUCATIONAL BACKGROUND
Tertiary
2009 - 2013 Bachelor of Science in Industrial Technology
Major in Automotive
Laguna State Polytechnic University
Secondary
2005 - 2009 Pedro Guevara Memorial National High School
Primary
1999 - 2005 Santisima Cruz Elementary School

WORK EXPERIENCE

September 2018 – Present Sitel Philippines

Account: AoN - Affinity

Customer Service Representative
Job Desciption:
 Providing assistance with inquiry focused on Health care and Nurse Malpractice insurance.
 Collecting payment over the phone using Credit Card.

Account: Metlife – Automobile and Home Insurance

Customer Service Consultant
Job Desciption:
 Providing assistance with insurance inquiry focused on Automobile and Home Insurance
 Collecting payments over the phone thru Credit Card or Checking Account
 Extended assistance with Boat, Recreational Vehicle and Motorcycle Insurance.
 Assistance with adding and removing vehicles on a policy.
 Modification of Coverage for Premium adjustment.

Account: Frontier Airlines

 Help Desk - Supervisor
Job Description:
 Taking over an escalated call.
 Providing Empathy and Assurance when needed.
 Creating reports for the incorrect escalated concerns.
 Escalating issues to line Managers when necessary.

Customer Service Representative

Job Description
 Providing assistance with the basic Airline Policy.
 Booking Flights over the phone.

June 2016 – September 2016 Maintenance Manager

Sevenel General Services
Job Description:
 Making plans for the improvements of the Workplace.
 Handling Mechanics and Electricians.
 Making of Time Tables for the Preventive Maintenance Service of each trucks and forklifts.
 Decision making to all problems encountered.
 Approvals to all parts and tools movements and ordering.

March 2016 – June 2016 Parts Counter Salesman

Honda Cars Quezon City
Job Description:
 Assist customers in purchasing and/or ordering of car parts.
 Responds to customer inquiries in parts thru email.
 Dispatch parts to service technicians assigned in every unit intake.
 Prepares parts sales invoice.

April 2014 – February 2016 Production Control Associate

Honda Cars Makati, Inc. – Pasig Branch
(A member of the Ayala group of companies & Ayala Automotive Group)
Job Description:
 Technically completing (TECO) Repair Orders for Billing.
 Dispatch and assign repair orders to qualified technicians.
 Prepares workshop performance report.
 Keeps daily time records of all service associates.
 Receives customer appointments thru email, phone call and HondaTXT
 Appointment monitoring (ex: making sure to attain the target intakes or units received versus
the total number of appointments).
 Provides support to other service associates especially General Repair and Body and Paint
Repair Service Advisors in balancing Repair Order estimates versus the actual Purchase Order
or Letter of Authority to repair.
 Other duties that may be assigned from time to time such PM Telemarketing Activity wherein
conducts outbound calls to customers of different class to remind them regarding their due
 PMS and book them for a Service Appointment to make sure to attain the target intakes or
units received for Preventive Maintenance Service.
 Assistance in PUD or Product Update and Product Recalls for warranty claims.

April 2013 – April 2014 Technician I

Honda Cars Makati, Inc. – Pasig Branch
(A member of the Ayala group of companies & Ayala Automotive Group)

Job Description:
 Performs Preventive Maintenance Services
 General Repair Services
 Diagnose unidentified vehicle problems (unusual noise, leaks, aircon diagnostic, suspension
diagnostic, etc.)

April 2012 – February 2013 On-The-Job-Trainee

Honda Cars Makati, Inc. – Pasig Branch
(A member of the Ayala group of companies & Ayala Automotive Group)

Job Description:
 Served as an assistant to Preventive Maintenance Technicians
 Served as an assistant to General Repair Technicians

Every April & May 2009 to 2011Special Program for Employment of Students (SPES)

Job Description:
 Rendered services for the Recreation of Day Care Center
 Conducts daily interview of every Indigent Families, Senior Citizen and Unemployed Citizen in
every Sitio
 Assist in Brigada Eskwela every summer

EXTRA CURRICULAR ACTIVITIES

Volunteer Bahay Kalinga Home for the Aged, San Pablo City, Laguna
2010 to Present (Every December)

Volunteer Relief Goods Operation for Yolanda Victims

November 2013

Volunteer Brigada Eskwela

2010 to Present (Every April and May)

SEMINARS / TRAININGS ATTENDED

February 2015 – April 2015 – Technician Skills and Knowledge Enhancement Program (TESKEN), held
at Honda Cars Makati, Inc. Magallanes, Makati City

13August2014 – Values Workshop, held at Honda Cars Pasig, Libis, Quezon City

3March2012 – Hand to Hand: Encourage the Weary, Educate the Unaware, Empower the Weak, held
at Pamana Hall, Pineda Subdivision, Lucban, Quezon

SKILLS & EXPERTISE

Proficient in all MS-Office applications (MS Outlook, Word, Excel and PowerPoint)
Excellent telephone communication skills
Strong skill to multi-task under pressure and highly motivated to learn
Excellent people relation – skills
Excellent leadership skills
Excellent written and oral communication skills

PERSONAL INFORMATION
Date of Birth: February 15, 1993 Height: 5’7 Weight: 75 kg
Place of Birth: Sta. Cruz, Laguna Religion: Aglipayan Status: Single

CHARACTER REFERENCE

Mr. Ruben Sibayan Mr. Rudolfo Fungo

General Repair Officer
Parts Manager
Honda Cars Makati, Inc. – Pasig Branch
Honda Cars Quezon City
09175667063 / 988-1288 loc. 241
712-6850 to 61 loc. 211 & 213
Mr. Clovy Papa
Mr. Antonio Luis Villarin
Production Control Officer
President
Honda Cars Makati, Inc. – Pasig Branch
Sevenel General Services
09063238730 / 988-1288 loc. 238 0917-804-022

2
Ms. Josielyn Sabelario
Coach
Sitel Philippines Corporation
09162495438 / 860-0000