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  • Isaac Antonio Reyes Contreras - Act 3 Reading Telephoning

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    ISAAC ANTONIO REYES CONTRERAS
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    The document provides a list of common expressions used in phone calls, dividing them into those used by the caller and those used by the person receiving the call. It then asks the reader to classify the expressions in a two-column table based on who would use each expression. The expressions include informal greetings for friends and family, formal greetings for business calls, asking to be connected to someone, and holding for the requested party.

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    The document provides a list of common expressions used in phone calls, dividing them into those used by the caller and those used by the person receiving the call. It then asks the reader to classify the expressions in a two-column table based on who would use each expression. The expressions include informal greetings for friends and family, formal greetings for business calls, asking to be connected to someone, and holding for the requested party.

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    10 views2 pages

    Isaac Antonio Reyes Contreras - Act 3 Reading Telephoning

    Uploaded by

    ISAAC ANTONIO REYES CONTRERAS
    The document provides a list of common expressions used in phone calls, dividing them into those used by the caller and those used by the person receiving the call. It then asks the reader to classify the expressions in a two-column table based on who would use each expression. The expressions include informal greetings for friends and family, formal greetings for business calls, asking to be connected to someone, and holding for the requested party.

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    of 2

    NAME: ISAAC ANTONIO REYES CONTRERAS

    3. READING. specific details.


    A) Read the list of common expressions used in phone calls.
    The informal phrases are mostly for family and friends. The formal phrases are for business and
    official calls and for calls to important people. Caller unknown means the person answering the
    phone doesn't know who's calling.

    • Hello. Angel here. (caller unknown)


    • Hi, Sheila. How are you?
    • Hey Jafeth. It's Karen calling. (informal)
    • Hello, this is Arleth Rivera calling.
    • Just a sec. I'll get him. (informal)
    • Hang on a moment. I'll see if she's in. (informal)
    • Hey, Santos. What's up?
    • May I speak to Mr. Torres in the sales department, please?
    • Hello? Joana speaking. (caller unknown)
    • Jorge Quintero speaking. Who's calling, please?
    (caller unknown)
    • Hi. It's Dayra from the finance department here. (informal)
    • Mr. Delgado's office. May I know who's calling, please? (caller unknown)
    • Thank you for calling LG Company. Jaime Vargas speaking.
    • Hello Fabiola. This is Jesus Manuel calling from HEB.
    • One moment please. I'll see if he's available.
    • Hold the line please. I'll put you through in a moment.
    • Hello Marla. Nice to hear from you.
    • Hi. Is Ana Sofia there? (informal)
    • Can you put Uzziel on? (informal)
    • Hello Dr Urban. How can I help you?
    • Dulces Famosos. Karla speaking. What can I do for you?
    • Can I talk to Juan? Tell him Lesslie's calling. (informal)
    • Good morning. Is Mr. Ramirez available, please?
    • Please hold while I put you through to the manager's office.

    B) Classify the previous expressions in the following table.

    Expressions in phone calls

    Used by caller Used by person called

    Hello, this is Arleth Rivera calling. Hi, Sheila. How are you?
    Just a sec. I'll get him. (informal) Hello. Angel here.

    Hang on a moment. I'll see if she's in. Hey Jafeth. It's Karen calling.

    Hi. It's Dayra from the finance department Hey, Santos. What's up?
    here.| Hello? Joana speaking
    Jorge Quintero speaking. Who's calling, Hi. It's Dayra from the finance department here
    please?
    Mr. Delgado's office. May I know who's calling,
    Thank you for calling LG Company. Jaime please?
    Vargas speaking.
    Can you put Uzziel on? Hello Fabiola. This is Jesus Manuel calling
    from HEB.
    Hello Dr Urban. How can I help you?
    One moment please. I'll see if he's available.
    Can I talk to Juan? Tell him Lesslie's calling
    Hello Marla. Nice to hear from you
    Good morning. Is Mr. Ramirez available,
    please? Hi. Is Ana Sofia there?

    Dulces Famosos. Karla speaking. What can I


    Please hold while I put you through to the do for you?
    manager's office.

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