ISAAC ANTONIO REYES CONTRERAS

4. PRACTICE 5%
A) Choose the correct word, phrase or response for each phone expression.

1. “Good morning, TELCEL Company.”

C) Hi, this is Lizbeth. May I help you?
_
A) “Good morning Elizabeth speaking”
B) Hi, I´d like to speak to Harrison Alonso please.
C) Hi, this is Lizbeth. May I help you?

2. “I want to reach Ernesto, but I keep getting a

A) transfer
B) busy signal
C) line

3. “I´m trying to reach Estefania Treviño, but I´ve been _____ for ages. I think the receptionist has
forgotten about me!”

A) on hold
In line
to hold

4. “Hi there. I´ve been trying to get through to Itzel Alanis, but I keep getting a busy signal. Could
you check whether her phone is

A) on another line
B) off - hook
C) on busy

5. “I´d like to speak to Jimena, please.”

“Who I say is calling?”

A) do
B) does
C) shall

B) Rearrange each of the following 3 phone conversations to a logical

sequence. Pair work.

Phone conversation 1
__1__ : Good morning, I´d like to talk to someone about patenting a process I´ve developed. __3__
: You´ll want to speak to Daniela in our patents department. Please hold for a moment while I
transfer you there.
_2___ : Good morning, you´ve reached the offices of Johnson and Pelt. This is Cesar speaking;
how can I help you?

Phone conversation 2

__4__ : Oh, I´m sorry. Thanks.

_3___ : I´m afraid you got the wrong number.
__2__ : Hello, I was trying to reach Pelt Plumber Inc.
___1_ : Good morning, Johnson and Pelt. This is Cesar speaking, May I help you?

Phone conversation 3

__5__ : I´m an old friend of his – He´ll know me.

__3__ : May I ask who´s calling?
_2___ : Good morning, I´m calling for Juan Lona.
__4__ : This is Miguel Rodriguez.
_1___ : Good morning, Johnson and Pelt. This is Cesar speaking. How may I help you?
__6__ : And can I tell Mr. Lona what this is regarding?