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I
f
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STOP errors, which usually oc
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eli
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err
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ors,
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ht
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hav
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soon after
do
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so
new
me
hardware
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or soft-
ear
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ch
because
to
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These days, whenfig
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often
it. When a ure problem
programming
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a dialog box like
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rce
and
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errors appear thebecause the c
installedthe instructions it receiv
complete con
compo-
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nents. To
put an end
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grammers, the people
bef who deve
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programs must create
ore software
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with a sprawlingyou list of hardwa
you might
popular programs can from other
be able to
That’s a daunting reintask, in part
uninstall
program on the end stal user’s comp
the
share the CPU, lRAM, and oth
program or
resources. It’s a thefailure to antici
hard-ware
that generate errors.ne “In general
(and
error messages are w used to indic
hardware
ation has occurred pro that was no
drivers)
says Russ Miller,duc director of soft
and then
ment for Corel.t.
restart
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generalized explanation
eck that the
computer
compatible with a
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dr g habits mes
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oft’
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st completel mes
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re
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ob
and the less
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bleshootin ssfu
s.
g l
■ techniques and
J for mor
u defeating e
st them (see pro
T the article, duct
h “Coping ive.
e With PC RS

B Anxiety”
by
e on page 8).
Nat
gi You will han
n probably Ch
ni never own and
n an error- ler
g. free
system,
5
P
C
Er
ro
rs

Error Messages

Don’t Shoot The Messenger

Error Messages Contain Helpful
Compiled by Kylee Dickey
Troubleshooting Information
rror messages can seem overwhelming if we don’t

program and system failures.

understand E why they happen or how to prevent them. It
helps to remember
Understanding each part of
an error message can help
that an error message does not cause the problem; it is you decipher the information
merely the messenger. Error messages are much less and eliminate the error. RS
intimidating if you view them not as signs of doom but as
valuable tools that hold clues to
mess might first ask butto
ages what action n.
have you would like
some to take and
type then offer a
Title Bar. This part of an error message Message Body. This of series of
should be familiar to most users becauseis the part of the Detai
respo buttons, such
you see a title bar at the top of all windows error message that is ls
nse as Yes, No, and
and dialog boxes. Usually, the title barin plain English and, mech More Info. For Butto
displays the name of the cur-rent programideally, tells you anis example, if the n.
or the title of the open document or folder. what happened, why m. message body Not
In an error message, the title bar might it may have The indicates that all
contain the name of the program thathappened, and how most the system may error
generated the error (such as Internet you can correct the basic become messa
Explorer), the type of error (such as problem. Some error respo unstable, the ges
Windows Protection Error), instruc-tionsmessage bodies are nse response have
(such as Restart Windows or Insert Disk), well written and mech mechanism a
or a warning message (such as Warning orprovide many details anis might consist Detail
Error). while others are m is of the s
a following three butto
relatively brief. Read
simp components: n.
the message body
1•le t Those
carefully, as the
OK
he that
message body will
or
question do
often direct you to “Would
Clos can
specific files and
eyou like to provi
actions that have proceed
butto
anyway?” de
caused the error or
n infor
that may eliminate 2•that a
matio
the problem. follo
Yes
n
button
ws specif
3•the a
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mess No your
Res button
age syste
pon body. m
se More A more basic
and
Me elabo response
the
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way
nis respo might have
you
m. nse no text and
were
All mech only a
using
erro anis simple
it
r ms Restart
 prior to and at the see uter may mean lit- conta
time that the error stri code. tle to you, this ct
occurred. When ngs Alth information techni
you click the of ough can help cal
Details button, co this diagnose the suppo
you will usually mp code problem if you rt.

6  PC Errors
 Error Messages

Big, Bad & Blue

Understand One Of The Most-Feared
pected event, or exception, occurs. If
Types Of Error Messages no code exists to handle the exception,
he sight makes many computer users tremble: the BSOD (Blue
the program cannot proceed, and
Various types of errors may cause Windows will display a fatal exception

T Screen Of Death). Chances are that if you’ve used Windows for a a BSOD. For example, a bad device
while, you have, at one point or another, encountered the BSOD. Even
driver, a hardware conflict, or even
error message. For more information
about fatal exception errors, see “The
Bill Gates had the misfortune of seeing a BSOD on his computer an error in the Registry may prompt Fatal Exception Error: Deciphering
screen during his Windows 98 presentation at Comdex Spring 1998. The a BSOD. One of the most common Processor Exception Codes” on page
BSOD is one type of Windows error message. Unlike the error causes of a BSOD is that Windows 152.
message shown in the last article, the BSOD is a full-screen error can’t boot from the hard drive. With so many possible causes,
mes-sage. With its bright blue background and white text, the BSOD Corrupted data on a hard drive can it helps to understand the parts
is hard to miss. Sometimes it signals that an individual program must cause a BSOD, as can the of a BSOD and its language so
shut down. Other times, the BSOD indicates that the error is so grave installation of incompatible memory you can diagnose the problem.
that the entire system must shut down. modules. RS
The BSOD exists in Windows 3.1/9x/Me. You will also find some- The most common type of BSOD is
thing very similar to a BSOD in Windows NT/2000/XP. These more a fatal exception error, an error that Compiled by Kylee Dickey
recent OSes have an error message called a STOP message that looks forces the current application to shut
similar to and has many of the same elements as a BSOD. down. This happens when an unex-
 Type Of Error. The first part of a
BSOD tells you what type of error
occurred. In most cases, the error
is a fatal exception error, an error
so great that it requires that the
offending program close.
Error Code. This two-character DOS code ranges
from 00 to 0F. It provides further information about
the type of error that occurred. In this example, 0D
indicates a general protection fault, an error that is
unique and does not meet the definition of any of
the other fatal exception types.
Memory Address. This string of char-
acters is the memory address. It tells
you the precise location of the error in
the system memory.

Location Of Error. Here, the BSOD tells you

where the error occurred. In this error message,
we can see that the problem occurred in a VxD
(virtual device driver), a file that manages mem-
ory to ensure that programs don’t access the
same devices simultaneously.

Offending Device Or Program. This is the

name of the device, program, or file that
prompted the error. In this message, the BSOD
tells us that the VFD (virtual floppy disk) caused
the error.

Response Mechanism. Finally, the BSOD offers at least
one response mechanism. In this error message, there
are two response mechanisms. First, you can press any
key to exit the offending program but continue work-
ing. This gives you a chance to save open documents
before you restart your PC. Second, you can press
CTRL-ALT-DELETE to immediately restart your PC.
Message Body. After the technical information,
the BSOD briefly describes, in plain English,
what action you should take (or what action will
be taken automatically). In the pictured BSOD,
because a fatal exception error occurred, the
program cannot continue. The BSOD explains
that the application will shut down.

PC Errors  7
Error Messages

Coping With PC Anxiety

Tips & Techniques For Stress-Free Troubleshooting
problem. If so, write
it down. This will
prevent you from probably software-
later forgetting what related. You’d want
went wrong. Your to start
notes might also troubleshooting
come in handy if other hardware,
you need to call a such as the
technician. scanner’s cable and
Moreover, error power connections
messages sometimes Once you’ve
contain important located the source
clues as to whether of the problem
your problem is and determined
hardware- or soft- whether it’s
ware-related. Let’s caused by
say you’re trying to hardware or
upload images from software, you can
your scanner but begin the
keep getting an error troubleshooting
message saying process.
your computer is
unable to connect to ■ Troubleshooting
the scanning device. Hardware. Let’s be
Chances are, your honest, you don’t
PC didn’t cause the want to open your
problem. Nor is it computer unless you
have to. So before
you go reaching for a
screwdriver, listen for
irregular noises
coming from inside
ooner or later, you’re going to have
problems. That’s not a warn-
S computerdetermine
tracing your
this by
steps.
your PC. A ratchety
“zzzzz” sound may
Try to remember mean a stray wire is
what you were doing touching the fan
ing; it’s a guarantee.
Fortunately, how you react to those prob-lems is up to before the prob-lem blades or that the fan
you. While some of us remain calm, others stress out. Still occurred. Take note if motor is low on
others scream and panic much like students in bomb squad you’ve recently lubricant. A grinding
school about to fail their first and final exam. installed a new noise may indi-cate a
Needless to say, such reactions are unhealthy. That’s why we program, saved or problem with the
want to help you handle your PC problems stress-free. Here are deleted an odd- hard drive. (If that’s
a few trou-bleshooting essentials that might help not only to get looking file, or the case, save the
you through your next computer crash, but moved your drive’s data
computer to a new immediately: The
help keep your blood pressure down, as well.
location. Don’t motor or head
■ Find The Root Of The Problem. The first thing to do disregard anything. system, which
contains read/write
when your PC misbehaves (aside from sighing, gasping, and If you’re lucky—
heads that record and
moaning) is to locate the source of the problem. You might be well, perhaps “lucky”
isn’t the right word— retrieve information
able to
an error message will from within the
accom-pany the drive’s case, could be
preparing to fail. You have a right to panic.) question mark to the uninstall it, and starting it in
Try solving hardware problems outside your PC by left of the device’s remove it from Windows’
first making sure the hardware is plugged in and turned name indicates that Device Manager. diagnostics mode,
on. This may sound obvious, but more than a few people Windows has Then reboot your called Safe Mode. In
have spent valuable time troubleshooting a PC when all detected a problem. computer. Windows Safe Mode, Windows
they had to do was just reattach a loose cable or flip a Click the will redetect the uses only the most
switch. exclamation point, hardware, hopefully vital drivers and
If the power and cable sources check out OK, refer to the and you might be without the components, which
Device Manager. In Windows XP, right-click My Computer, directed through a problem.
lim-its the numbers
select Properties, choose the Hardware tab, and click Device series of problem- If your computer
of tasks you can
Manager. Navigate to the hardware device that is giving you solving steps. If not, won’t reboot, try
perform but
problems. A small yellow circle and an exclamation point or right-click the device,
8  PC Errors
 Error Messages

makes it easier for you to spot problems caused those applications running in the background,
by newly installed drivers. To enter Safe Mode, along with a reading of how much memory
start your computer and begin tapping the F8 each task is using. If too many programs run
key until an Advanced Options menu appears. at once, or your system gets low on memory
Select Safe Mode and press ENTER. resources, you’re likely to notice a slowdown
WinXP users can add Safe Mode to their Boot in your computer, perhaps even a BSOD (Blue
Menu. Right-click My Computer and select Screen of Death).
Properties. Choose the Advanced Tab. Under Items listed under the Processes tab as
Startup And Recovery, click Settings. Then, in the LOCAL SERVICE, NETWORK SERVICE, and
resulting Startup And Recovery dialog box, click SYSTEM typically can’t be closed, but other
the Edit button under System Startup. After Use the Device Manager in Windows to checkitems can be (select the program and click the
Notepad opens, copy the last line of text and hardware problems, such as missing drivers and
End Process button). You might be able to end
paste it in the next line. Delete the description malfunctioning system devices. slowdowns by closing some of these items.
inside the quotes (most likely “Microsoft Win- Just don’t close any applications if you aren’t
dows XP Home Edition”) and replace it with Safe sure what they are.
Mode. In the same line, change “/fastdetect” to The best way, however, to end freezes,
“/safeboot:minimal/sos/bootlog”. Now click File, crashes, slowdowns, and even some glitches is
Save, and then exit Notepad. Click OK twice to simply reboot your computer. If you think
(once to close the Startup And Recovery dialog you’ve caused a problem by accidentally delet-
box and again to close the System Properties dia- ing a necessary file, try recovering if from
log box). The Safe Mode option will appear the the Recycle Bin or a backup disk. Windows
next time you boot your computer. Me/XP users have the option of using System
Restore. (Click Start, point to All Programs,
■ Troubleshooting Software. Software Accessories, System Tools, and select System
glitches occur far more frequently than hard- Restore.) System Restore, although not a back-
ware glitches. That’s because software (which up utility, monitors system and program files
includes the operating system, OS utilities, and and creates restore points at selected intervals.
other applications) is responsible for carrying If a user with either of these OSes experiences
out every single task the computer If a program stops responding, try a problem, she can revert the system to a state
performs. And when you consider that multi- closing it through Windows Task when it worked properly.
ple programs may be running at any given Manager (press CTRL-ALT-DELETE). WinXP users also have access to The Last
moment—either behind the scenes or in your Known Good Configuration feature. This fea-
computer’s foreground—it’s no sur- ture will revert your OS to the same
prise that applications occasionally settings in effect the last time your
conflict with one another. computer started successfully. To use
Viruses and bugs, however, The Last Known Good Configuration
cause most software problems. feature, start your computer, tap
Viruses are better prevented than the F8 key to enter the Windows
fixed (with antivirus software and Advanced Options menu, select Last
firewalls), but users have less con- Known Good Configuration (your
trol over bugs (which are actually most recent settings that worked),
coding errors or defects within and press ENTER.
the software program). A good soft-
ware company will offer updates, ■ Tech Support: The Last Resort
or patches, to fix bugs in its prod- During major crises you may have
ucts, but often minor bugs can be no choice but to refer to technical
eliminated by the user. support. Try to make this your final
If you experience problems im- option. Tech support can be expen-
mediately after you’ve installed Windows Me and XP users can restore their computers to an earlier date sive and time consuming, especially
a new program, try simply unin- and time using the System Restore feature. if you seek help through email,
stalling or reinstalling the software. which can take days to receive a
If your computer freezes, try pressing the ESC open on your computer. If a program is not response. With patience and a little effort you
key. If the ESC key doesn’t work, try closing working properly, or is “Not Responding,” use can solve most computer problems on your
the application with the Windows Task man- the End Task button to terminate the program. own . . . without the panicking. RS
ager. Press CTRL-ALT-DELETE and select Also in the Task Manager, under the Pro-
Task Manager. Now choose the Applications cesses tab, you’ll find a list of all the applica- by Eric Melvin Reed
tab. Here you’ll see a list of all the programs tions your computer is running, including

PC Errors  9
Error Messages

H p
Ael f
o err may be human, but to err and trash

T your PowerPoint presentation is dis-tinctly

PC. Sometimes the errors are ran-dom, other
times they’re more predictable, but they’re
always annoying. To make matters worse, the
most annoying errors always seem to have the
most obfuscated error messages. Windows
does come with a number of small tools to help
you track and, in some cases,
solve application errors.
Perhaps the best known tool is Dr. Watson.
If you have Windows, chances are you have
Dr. Watson installed. The good doctor, how-
ever, has gone through a number of changes
over the years and works differently depend-
ing on which version of Windows you’re
using. A handful of additional tools can pro-
vide extra help in solving errors. Windows XP,
for instance, lets you submit error reports to
Microsoft each time an error occurs. Other
tools help catch errors that Dr. Watson may
miss. We’ll take a look at some error debug-
ging tools and show you how you can use
these tools to help pinpoint problems.

■ House Calls. As we mentioned above, Dr.

Watson is perhaps the most well-known
debugging application for Win-dows. Dr.

Windows 98/Me users will need to make sure Dr.

Watson is running before an error occurs. You can set a
handful of options in older versions of Dr. Watson.

10  PC Errors
u
Trac
k

l
Error
Mess
ages
Watson sits in the background
waiting for errors to occur. When
Dr. Wat-son detects an error, it

H takes a snapshot of everything

that’s going on in the system and
saves the data to log file. You may
be able to use some of the infor

a mation in the log to point where

errors occurring, but you’ll find log
files are most when submitted to
support teams.

n In newer versions of Windows,

Dr. Watson is constantly running.
Windows 2000/XP users do not need
to start Dr. Watson manually and will

d
not see any indi-cation that Dr.
Watson is running.

start Dr. Watson before it can log any

D errors. In Windows 98/Me, click Run in
cre
the Start Menu and type
e ate
You’ll see an icon in the System Tray
b d
when Dr. Watson is running.
sho
u Win98/Me users who are experiencing fre-
rtc
g ut
and
g sel
e ect
Co
r py.
s Rig
ht-
L clic
e k
t the
Sta
Y rt
o Me
nu
u and
R sel
ect
e Ex
it can be anything you want) and click Finish. Right-
c plo
click the newly
o re.
Do
r ubl
d e-
clic
& k
Pro
gr the file
a System s
m Tray and that
s select dev
an Options. elo
d You can pers
St specify or
ar the sup
t- number port
u of log staf
p entries to f
an save and can
d set the loa
th directory d
en where Dr. into
se Watson oth
le will store er
ct its logs deb
P along ugg
as with a ers.
te handful W
fr of other in2
o options. 000
m There /X
th are more P
e options use
E available rs
di to wil
t Win2000/ l
m XP users. als
en To open o
u. the not
configura- ice
tion rec
O
window, ent
pt
click Run Dr.
io
in the Wa
ns
Start tso
.
Menu and n
In
type ent
W
drwtsn32 ries
in
. Once list
98
again, you ed
/
can set the at
M
number of the
e,
log entries bot
ri
to save to
gh
and m
t-
specify of
cli
the the
ck
directory win
th
where Dr. do
e
Watson w.
Dr
will save Hig
.
its log hli
W
files. ght
at
These an
so
versions
n err
can also
ic or
create
on and
Crash
in clic
Dump
k ing. Open
Vi the
e configurat
w ion
to window
vi using the
e method
w described
th above to
e locate the
de directory
ta where Dr.
ils Watson
. saves its
L
log file.
og Older
Fi versions
le on
s. Win98/M
T e sys-tems
he use a
lo .WLF file
ca extension
tio while
n newer
w
he
re
Dr
.
W
at
so
n
sa
ve
s
lo
g
fil
es
by
de
fa
ult
de
pe
nd
s
on
th
e
ve
r-
si
on
yo
u’
re
us
 Error Messages
n the
Lo Drwtsn32
g .log file
ve File in a text
rs in editor
io the such as
ns File Wordpad
ru me (log files
n nu. may be
ni Use too large
n rs to open in
g wit Notepad).
Wh Logs
in Wi can be
2 n20 very long,
0 00/ and most
0 XP of the
0/ can informatio
Recent errors are listed in the Dr. Watson configuration
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m
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n any time an error
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o
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error
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this information in the future to
errors.
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
11
Windows XP (Home & Pro)

Windows XP Installation Errors

Don’t Get Stopped Before You Start
So it’s rea-sonable
to suspect this error

nce upon a time, installing a new

O version of Windows could
turn into a monumental chore fraught with errors and frustration. We
message indi-cates
a problem with a
hardware device or
even recall the times when Win- a device driver.
dows 95 came on floppy diskettes (about 25 of them for a new installation).
Solution:
The Web is full of horror stories from Windows users who suf-fered through
According to
botched installations and spent countless hours getting their systems to run.
Microsoft, the root
One of WinXP’s many improvements to the Windows experience is ease
cause of this
of installation. The vast majority of the time, a WinXP instal-lation is very
problem is an
easy and chugs efficiently along with little or no interference from you. It’s
incompatible hard-
almost as easy as inserting the setup CD into your CD-ROM drive and
ware device or
walking away. If set-ting up WinXP is boring, that’s a very good thing. Go
device driver. To
get a cup of coffee, prop your feet up, and relax while Windows does the
resolve the problem,
heavy lifting. But don’t relax too much. Sometimes things can go wrong.
restart your
When something goes wrong with a WinXP installation, the setup process computer; if the
halts and reports an error message that attempts to describe the problem and, Setup program gives
in some cases, what you can do to fix it. But like most error messages, you the option to
installation error messages leave a lot to be desired. If you don’t have access revert to your
to another computer while installing WinXP and the installation trips up, it previous OS, take it.
can be a very stressful situation when you have no way of obtaining more When your old OS
information about a particularly cryptic error message. (whether it’s Win98
Read on to learn more about WinXP instal-lation messages; in the or WinMe) restarts,
next few pages, we’ll describe a few common messages, translate what unin-stall any
To clean boot in
they say into plain English, and then tell you how to solve the condition This error antivirus and boot
message is manager software WinMe, click Start
that caused the error. We hope you will see some common threads at the
heart of many of these error messages. Knowing what can go wrong and
triggered when and “clean boot” and Run and type
you are upgrading your computer. A msconfig in the Open
why will give you the knowledge you need to prep your system and
your system from clean boot is a textbox. Click the
ensure a smooth, trou-ble-free upgrade to Microsoft’s best OS.
Windows 98/Me simplified boot General tab and then
INSTALLATION ERROR MESSAGES to WinXP. sequence that click the Selective
prevents device Startup checkbox.
Under Selective
Error Message: “STOP: 0x0000000A Translation: drivers, startup
Hmmm . . . This one programs, and other Startup, click the
irql_not_less_or_equal.”
is not very settings from checkbox to the left
descriptive at all. of each item to
loading at boot time.
IRQs (interrupt deselect the item.
request lines) are the Then, click the
communication Startup tab, find the
chan-nels via which *StateMgr entry in
your hardware the list, and click its
devices com- checkbox to select it.
municate with your Click OK to accept
computer’s CPU. your changes and
When a device click Yes when
needs the CPU’s prompted to restart
attention, it uses an your computer.
interrupt request to To clean boot in
let the CPU know Win98, the steps are
that it has data that fairly similar. To
requires handling. launch the System
 Configuration Utility in Win98, click Start, Programs, Accessories, After
System Tools, and System Information. Click Tools and then click computer
System Configuration Utility to launch the application. Click the boots, attempt the
General tab and deselect every item under Selective Startup by clicking WinXP installation
each check-box. Click OK to accept your changes and then click Yes again. If the error
when you are prompted to restart your system.
Microsoft advises that you remove every
unnec-essary piece of hardware from your
system. This includes any hardware device
that you absolutely don’t need to run the
computer, from USB (Universal Serial Bus)
devices to network and sound cards. If the
WinXP setup is still unsuccessful, try flashing
your BIOS (Basic Input/Output System) to a
new version. Consult with your computer’s
manufacturer to figure out how to do this.
Error Message: When upgrading
Win98/Me to WinXP, you get one of
the following messages:
“Fatal Error:
Setup Cannot Continue. Please
Contact Microsoft Technical Support.
(Error: 3E6h)”
or
“WINNT32 this program has per-
formed an illegal operation. WINNT32
caused an invalid page fault in module
KERNEL32.DLL”
Translation: This message indicates that a
software application or a device caused the
Setup program to crash. The second message
indicates that another application or program
tried to access the same area of memory
assigned to KERNEL32.DLL, one of the critical
Windows DLL (dynamic-link library) files.
Solution: If you have any of the
following programs or hardware devices,
1• System Restore Remover Pro by
Definition Software
2• Intuit Quickbooks
3• Dell Dimension 8100
4• Echo Audio sound card
Microsoft recommends that you take some
actions before continuing. Remove both soft-
ware programs using Add/Remove Programs.
The System Restore Remover Pro works only
with WinMe, so you won’t be able to use this
program with WinXP. Intuit’s Quickbooks is
compatible, but Microsoft advises that you
remove the program, complete the setup
process, and then reinstall it once WinXP is
up and running.
If your Dell Dimension 8100 has a Turtle
Beach Santa Cruz sound card installed,
browse to the C:\DELL\DRIVERS\r33637
folder and check for two installation files for
the
clean
12  PC Errors
the sound card’s drivers, both called
Setup.exe. These files are found at C:\
DELL\DRIVERS \R33637 \9x\Setup.exe and
C:\DELL\DRIVERS \R33637\NT\Setup.exe;
rename both programs to Setup.old.
still occurs, see the option to revert to
steps below. your previous OS,
If the WinXP
Setup program did
not give you the
If you have any of the Echo Audio
sound cards we mentioned above, upgrade
their audio driver to version 6.0 or higher.
Go to www.echoaudio.com to get the files
and instructions for installing them.
If the steps outlined above don’t solve
the problem, perform a clean boot in
Win98 or WinMe as we described above
and restart the setup process. If Setup still
reports the error, unplug all peripherals
that are not required to start your
computer and restart the setup process.
Microsoft even recommends that you
clean your installation CD-ROM before
proceeding.
This issue brings up an important question:
Should you upgrade to WinXP on top of your
Win98 or WinMe installation or should you
per-form a clean upgrade? The short answer is
no.
Error Message: “Fatal Error: An
error has been encountered that
prevents setup from continuing.
One of the components that
Windows needs to continue setup
could not be installed.
Press OK to view the setup log file.”
Translation: This error message
means the Setup program is unable to
read from your WinXP installation CD.
Solution: If your WinXP installation CD
is very damaged or scratched, you’ll have to
get a replacement from Microsoft. If you’re
in the United States, call (800) 360-7561
Monday through Friday from 5 a.m. to 7
p.m. Pacific to order a new CD. If you’re in
Canada, call (800) 933-4750 during the same
days and hours to get a replacement.
You may be able to resolve this by
copy-ing the setup files from the CD to
a folder in your hard drive. If you’re
installing WinXP to a clean hard drive,
insert a Win98 or WinMe startup disk in
your computer’s floppy drive and reboot
the computer. At the command prompt,
type the following command:
xcopy [CD Drive Letter]\i386\*.*
c:\i386\*.* /s /e
This command copies all the files in the
i386 folder of your WinXP installation CD
to a new i386 folder in your C: drive.
The /s and /e command switches ensure
that you copy all directories and
subdirectories (even empty ones) to the
new location.
Now, type c:\i386\winnt.exe to continue
the setup process. Winnt.exe is the
installation file that must be used when
you’re running
Windows XP (Home & Pro)
To perform a clean boot, choose Selective
Startup in the System Configuration Utility’s
General tab and uncheck all the checkboxes
to minimize the number of files processed and
loaded by Windows at boot time.

the Setup program from a startup disk

During the installation, Windows XP’s Setup pro-
gram prompts you to check Microsoft’s Web site for
updated installation files. This is a good option to
choose and ensures a trouble-free installation.
com-mand prompt.
If you’re simply upgrading an existing
Win98/Me installation, click Start and Run,
type cmd in the Open textbox, and click OK.
At the command prompt, type the same
command as above to copy the files. When
the copy process is complete, type c:\i386
\winnt32.exe to launch the setup process.
The reason you use the winnt32.exe file in
this situ-ation is that you are running the
Setup pro-gram from within Windows.

Error Message: When upgrading

from Win98/Me to WinXP, you get the
follow-ing message during setup:
“Setup has disabled the upgrade
option, could not load the file D:\
i386\Win9xupg\W95upg.dll. Setup
can-not continue, because this version
can only install as an upgrade.”
PC Errors  13
Windows XP (Home & Pro)
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14

P
C
Er
ro
rs
 Windows XP (Home & Pro)

This is another one of those messages

that points to a possible problem with your WinXP installation CD.
signs temporary
passwords to each
Translation: If you have a UDMA hard drive and motherboard just completed user account; these If the file system is
controller but are using a standard 40-wire connector cable to connect the WinXP passwords are NTFS, configure your
the drive to the controller and the BIOS is configured for UDMA mode, installation, but stored in a file BIOS settings so the
this error will be triggered. This is a complex way to say that you’re when you called setupact.log computer boots from
using the wrong cable with your UDMA drive and controller. reboot the in your Windows the CD drive and
Another possible cause of this error mes-sage is a damaged file computer, you instal-lation folder. insert your WinXP
system. If the second reported memory address is 0xC0000032, the discover that When the Setup installation CD into
file system is damaged. WinXP program com- your CD-ROM drive.
Solution: To resolve the first cause behind this error message, assigned pass- pletes properly, Restart the computer,
replace your 40-wire IDE (Integrated Drive Electronics) con-nector words to all these temporary and at the prompt
cable and reset your BIOS settings to the default options. user accounts. passwords are press any key to boot
To resolve the second problem triggering the error message, reboot Because you cleared, allowing from the CD. Press r
your computer using either a startup disk or the WinXP Setup CD- don’t know the you to set up your at the Welcome To
ROM. At the Welcome to Setup screen, press r to launch the password own password. Setup screen to
Recovery Console and type chkdsk /r to begin repair-ing your Windows But if the Setup launch the Recovery
damaged file system. When the process completes, type exit to leave assigned to program does not Console and then
the Recovery Console and press ENTER to restart the computer. If each account, complete properly, press ENTER
this doesn’t resolve the prob-lem, repeat this process but use the you can’t log in the passwords are when prompted
fixboot command instead. to any of them. retained. for the
Solution: To administrator
Error Message: This is not an error message, but a resolve this pass-word. At the
symptom: While you’re entering the Product Key during problem, find the command prompt,
Setup while upgrading from Win98/Me, Setup cycles back to setupact.log file input type
the Welcome to Setup screen. and locate an entry setupact.log and
Translation: This is another one of those messages that points to that reads “Random press ENTER.
a possible problem with your WinXP installation CD. password for Make a note of
Solution: To resolve the problem, copy the contents of your Username is [pass- the password
installation CD-ROM’s i386 folder to a folder on your C: drive (using word].” associated with
the xcopy command we discussed earlier) and run the Setup program Write down the
each account.
from your hard drive. To do this, click Start and Run and type password exactly as
Restart the
c:\i386\winnt32.exe in the Open textbox. Click OK to execute the it’s written and use it
computer and use
command. to log on to the
the retrieved
account. How you
password to log
Error Message: Again, this one is not an error message, but a do this depends on
on to the user
symptom. You’ve Windows whether you
account.
generates an configured your file
upgrade report, system as FAT32 or
Error
saved in a text file NTFS.
Message:
called Upgrade.txt If the file
“This program
and saved to your system is FAT32,
cannot be run
C:\WINDOWS restart your system
in DOS Mode.”
folder. using a WinMe or
This message
Win98 startup
appears when
disk. At the you attempt to
Translation:
command prompt, execute
The problem here
type edit c:\ Setup.exe from
is the Setup
program did not windows\setupact within a DOS
complete .log and follow the real-mode
properly. During instruc-tions above command
the Setup to locate the prompt.
operation, password. Translation:
Windows as- The WinXP
 Setup.exe exe-cutable cannot be run from MS-DOS. Translation: This system is incompatible (www.microsoft.com/
Solution: If you need to run the instal-lation from withinis WinXP’s way of with WinXP. You can hcl) Web catalog.
MS-DOS, type [CD-ROM Drive]:\i386\winnt.exe to start thereporting a hardware verify this by using the Either update the
Setup program. incompatibility issue. Setup program’s device drivers or
Solution: First, automatic compati- remove the
Error Message: After the WinXP Setup program completesupdate your system bility check or incompatible
the file-copy process, the following error message appears: BIOS to the latest manually by browsing hardware from your
“Setup cannot set the required Windows XP configuration version. Then, to Microsoft’s sys-tem. Then restart
information. This indicates an internal setup error. Contact your determine if any Hardware the Setup program.
system administrator.” hardware in your Compatibility List
PC Errors  15
Windows XP (Home & Pro) “The system cannot find message
text for message number 0xfffffdf0 in
the message file for Syssetup.dll.”
or “Error:
“Fatal Error:
Most Confusing Setup failed to install the product cat-
Warning! Setup failed to remove the
setup catalog ieexcep.cat”
Error Message alogs. This is a fatal error. The setup log or
files should contain more information.” “Error:
Finding the most confusing error mes- or Warning! Setup failed to remove the
sage among so many candidates setup catalog sp1.cat”
was truly a difficult task. But, we think Translation: If the Setup program fails to
we found a very worthy nominee. The delete all of the files in the C:\WINDOWS\
fol-lowing error message can occur SYSTEM32\CATROOT2 folder (or whatever
during the WinXP upgrade process: drive letter and Windows folder contain the
“An unexpected error (768) previous Windows version files), these error
occurred at line 5118 in <drive let- messages may be generated. This is another
ter>\xpclient\base\boot\setup\setup one of the many problems that can occur
.c Press any key to continue.” when you attempt to upgrade to WinXP on
When you press any key as instruct- top of a previous Windows version.
ed, the following error message appears: Solution: Rename the C:\WINDOWS\SYS-
“A problem has been detected and TEM32\CATROOT2 folder to something such
windows has been shutdown to pre- as catold to prevent WinXP’s Setup program
vent damage to your computer. from locating the folder and halting the instal-
PROCESS1_INITIALIZATION_FAILED” lation. If you are still in Setup, press SHIFT-F10
Huh? Again, the Microsoft to launch a command prompt from within Setup.
Knowledge Base comes to the rescue. At the command prompt, type cd\win
The root cause triggering this error dows\System32 to open the System32 folder
message is a software program and then type rename CATROOT2 catold,
(namely Roxio’s GoBack) that is press ENTER, restart the computer, and attempt
incompatible with WinXP. To resolve the upgrade again.
the problem, disable GoBack when If you cannot reach a command prompt
WinXP restarts by pressing the space from Setup, reboot the computer from a
bar at the GoBack boot menu, press- Win95, Win98, or WinMe startup disk and
ing d to disable and pressing y to rename the folder from the command prompt.
confirm. Once GoBack is disabled, You can also launch a command prompt by
cancel the WinXP setup process and booting from the WinXP installation CD and
uninstall GoBack. ■ running the Recovery Console.

Error Message: During a WinXP

Error Message: When performing an instal-lation, you get one of the
upgrade to WinXP from Win98/Me, following error messages:
you get any one or more of the “STOP:
following error messages: 0x0000008e” or
“Error: Cannot get main entry point “STOP: 0x00000050 PAGE_FAULT_
for C:WINDOWSSYSTEMVIPERSTI IN_NON_PAGED_AREA”
.CPL. Error:127 [ERROR=127 Translation: This error is generated
(7Fh)]” “Error: when one or more of your system’s RAM
The signature for Windows XP edi- memory modules is faulty.
tion Setup is invalid. The error code is Solution: Remove a memory module and
fffffdf0.” restart the setup process. If the error reap-
or pears, replace the memory module you just
removed, remove a different memory mod-
ule, and restart the setup process again.
Continue using this procedure until you iso-
late the specific memory module that is caus-
ing the error message.
Keep in mind that WinXP needs at least
128MB of RAM to run properly. If you have
128MB or less of total system RAM, this is a
good opportunity to upgrade your system
16  PC Errors
memory to 256MB or 512MB. The more
memo-ry you have when running WinXP, the
better; 512MB is probably the optimum
amount of memory you’ll need to run WinXP
and all your other applications efficiently.
Error Message: During the WinXP
installation process, you receive one of
these error messages:
“Failed to install product
catalog.” or
“STOP: 0x0000008E (0x00000005,
0xBF869F22,0xF9470688,0x00000000)”
Translation: This error message is a varia-
tion on the “Cannot get main entry point for
C:WINDOWSSYSTEMVIPERSTI . CPL .
Error:127 [ERROR=127 (7Fh)]” message dis-
cussed above. Again, if the Setup program fails
to completely remove the CATROOT2 folder in
your previous Windows installation, Setup will
report this error. This error also occurs if one of
your RAM memory modules is faulty.
Solution: To resolve the first possibility,
use the same approach discussed in the
“Cannot get main entry point for C:WIN-
DOWSSYSTEMVIPERSTI.CPL. Error:127
[ERROR=127 (7Fh)]” error message to
rename the CATROOT2 folder.
To determine which of your RAM
memory modules is defective, use the
troubleshooting approach discussed in
the “STOP 0x0000008e” message.
Error Message: When upgrading
from Windows 98/98SE/WinMe/NT to
WinXP Professional, the following
error mes-sage appears:
“Setup cannot upgrade your current
installation to Windows XP. Your copy
of Windows XP does not support up-
grading from an evaluation copy of
Windows. Setup cannot continue.”
Translation: The problem here is your
WinXP Pro installation CD may only be
designed to upgrade an OEM (original
equip-ment manufacturer) version of
Windows 2000. In other words, you have
the wrong type of WinXP installation CD
for the type of upgrade you’re trying to do.
Solution: Contact the OEM or reseller
where you purchased the CD and obtain a
valid WinXP Pro upgrade CD-ROM.
Error Message: “STOP: 0x0000001E
(0x80000003, 0xBFC0304, 0x0000000,
0x0000001)
[bugcheck code] ([1] [2] [3] [4])”
 Windows XP (Home & Pro)

Remember, WinXP requires at least 2GB of hard drive Most Unusual

Error Message
space, so if you’re at the ragged edge of that limit,
fter sifting through a few error mes-
try to make some more room. Asages, we nominated this gem for
the most unusual error message:
“Error Message: An unexpected
Translation: Microsoft calls this specific download the file from Adaptec’s Web site at error has occurred. (536821760)
error message (STOP 0x1E) a bug check code, www.adaptec.com. occurred at line 1768 in D:\xpclient
which is a programmatic procedure used to \base\boot\setup\arcdisp.c”
report an illegal instruction detected by the Error Message: During the WinXP setup This error message gives us absolute-
WinXP kernel. The number 1 represents the process, you see the following message: ly no clue as to what is causing the prob-
exception code, the number 2 represents the “Uninstall Option Not Available lem. Fortunately, the Microsoft Knowl-
memory address where the error occurred, There is not enough Space to save edge Base does have an answer:
and the numbers 3 and 4 represent the para- your current operation system. What’s triggering this error message is
meters 0 and 1 of the exception. Your computer has enough disk space a problem with our computer’s memory,
In plain English, Microsoft uses this error for Windows XP, but it does not have specifically a damaged memory module
code to report programmatic errors caused by enough to save your current version of or a damaged memory slot (the physical
insufficient hard drive space, a faulty device Windows for backup. area in the motherboard where memory
driver, or possibly a BIOS that needs updat- The backup image size is [number modules are inserted.
ing. If a device driver is the cause behind the _of_megabytes] We can’t understand why Microsoft’s
error message, the name of the device driver It is recommended that you cancel Windows developers can’t simply say
may be displayed in the error message text. Setup now, free additional disk space, that a problem exists with one of your
Solution: First, try to make more room and then restart Setup.” memory modules. That approach would
in your hard drive for WinXP. Remember, Translation: This is a surprisingly clear at least point you in the right trouble-
WinXP requires at least 2GB of hard drive Windows error message. When WinXP is shooting direction. ■
space, so if you’re at the ragged edge of that installed, the Setup program saves a backup
limit, try to make some more room. copy of your previous Windows version to a
If a faulty device driver is the culprit, upgrade folder in your hard drive. This backup is in Solution: You can do a number of things to
the driver to the latest WinXP-compliant version two files, BACKUP.CAB and BOOT.CAB, resolve this situation. First and foremost, we
if one is available. If a WinXP-compliant version stored in a folder at C:\Undo. This is done in certainly recommend that you take advantage
of the driver is not available, you may of the option to back up your current
have to remove the hardware from OS. You never know what might go
your system to make WinXP Setup wrong with your WinXP installa-
work properly. tion, so it’s advantageous to have the
Finally, perform a flash upgrade to option to go back to your old OS,
get your system BIOS up-to-date. just in case.
Consult your BIOS documentation to You can cancel the Setup process
learn how to upgrade the BIOS; fol- by pressing ESC. After you cancel
low all instructions provided by your Setup, reboot into your existing OS
BIOS manufacturer to the letter or and free up more drive space. If you
you could wind up with major prob- have another partition in your sys-
lems if you botch the flash upgrade. tem with sufficient space for this
backup, choose this partition when
Error Message: “STOP: prompted to back up the existing
0x0000001E KMODE_EXCEP- system files by the Setup program.
TION_NOT_HANDLED” The folder structure of the Windows XP installation CD features four This error is not a show stop-
This message also mentions folders: DOCS, I386, SUPPORT, and VALUEADD. per for the Setup program. If you
the device driver aspi32.sys. choose to simply not do the back-
Translation: This is a specific example of a case your WinXP upgrade is not successful up, click Next to continue the Setup proce-
STOP 0x1E message; ASPI32.SYS is Adaptec’s and you want to revert to your previous dure. But, remember that you will not be
Advanced SCSI Programming Interface, a Windows version. But in this instance, the able to uninstall WinXP and revert to your
device driver used in CD writers. Setup program reports there is not enough previous OS if you choose to do this. RS
Solution: Upgrade your system’s ver- space to save this backup copy of your previ-
sion of ASPI32.SYS to version 4.57 or higher; ous Windows version. by Sixto Ortiz Jr.

PC Errors 
17
Windows XP (Home & Pro)

Windows XP closer look at some common WinXP

startup and shutdown errors.

Startup & STARTUP ERRORS

Error Message: “Non-System disk or

disk error . . . Replace and strike a key

Shutdown Errors when ready.”

Translation: This simply means that WinXP
is attempting to boot from a disk (be it a floppy
diskette or one of your hard disks) that

Keep in
computers.
their problem is, for those
of us who aren’t
doesn’t
contain the
Windows WinXP is much programmers or system files
improved, but it Windows experts, WinXP
Running does crash from most error messages needs to
are virtually
Smoothly time to time. And
sometimes incomprehensible.
start.
WinXP
indows XP, Microsoft’s
crashes occur at Instead of making needs
the worst possible things clearer, cryptic access to
times. error messages only certain bits
flag- W ship operating Startup
shutdown crashes
and muddy the waters.
Seeing “Non-system
of
information
system, is widely are probably the disk or disk error” at when it
recognized as the startup sounds pretty starts up.
most frustrating for
company’s most reliable
Windows users. serious, right? Your hard
consumer OS yet. With
WinXP, Microsoft Startup crashes are In the next few drive’s boot
eliminat-ed the Windows especially vexing pages, we're going sector, a
9x architecture from its because you can’t to cut through specific
consumer OSes and location on
even get your WinXP's
adopted the technology the disk,
core of its Windows NT system going long gobbledygook and
contains the
and Windows 2000 enough to diagnose take a startup files
corporate OSes. This and solve the
strategy considerably WinXP
problem.
beefed up reliability and needs to
Shutdown crashes
virtually eliminated the continue the
constant crashes that are frustrating also:
boot
plagued prod-ucts such as Just when you
process. If
Windows 98/Me. think you can push WinXP
Windows users hailed the away from the
dawn of a new era of can’t find
computer and go those files,
reliable, crash-free on with your life, a
Windows computing. the boot
mysterious crash
But in spite of the process
throws a monkey
significant improvement to stops cold.
wrench into your plans.
Windows reliability, WinXP Solution
A 15-minute check-
is not crash-proof. After all, : This one is
your-email-and-log-off
we are talking about a either a sim-
session suddenly turns
program packing millions of ple mistake
into a five-hour
lines of code that must or a
troubleshooting ordeal.
work in a virtually unlimited catastrophe.
When crashes occur,
variety of com-puter First, check
WinXP usually
configurations. And we haven’t to see if you
presents you with a
even mentioned the wide variety of have a
message attempting to
computer user skills, from raw floppy
describe the error and,
rookies who can barely turn on diskette in
in some cases, telling
their PCs to accomplished experts your drive.
you what you can do to
who love to tinker with everything Nine times
fix it. The only
 out of 10, this error is If a w, your hard times when a virus If you don’t have a
caused when you leave a forgotten drive’s boot renders your com- rescue diskette, go to a
floppy in the disk drive, floppy sector has puter unbootable. friend or co-worker
turn off the computer, and disk is been If you created a who has one and either
then turn it on again not the damaged or rescue diskette, use his or use his
without taking the diskette cause, erased. This insert it into your antivirus software to
out of the drive. If the then is typi- floppy drive, restart create one, even if you
floppy is not a sys-tem disk you’ve cally caused by the computer, and use different antivirus
with the required boot got aeither a boot-sector fol-low the programs. Right now,
files, WinXP won’t launch. much virus or a hard drive antivirus software’s your main focus should
Check the flop-py drive, bigger failure. Most instructions to clean be on disin-fecting and
and if there is a diskette in problem antivirus programs the boot-sector booting your computer.
it, remove it and press any on yourlet you create a infection and
key on your keyboard. hands. rescue disk designed restore your
Windows should now start Someho specifically for those computer.
up normally.
18  PC Errors
or “STOP: 0xv0000221 [Unable to load
device driver] Driver” or “STOP:
0xv0000221. Bad image check sum, the
If a boot-sector virus is not the cause, the hard image user32.dll is possibly corrupt.
The header check sum does not match
drive’s boot sector, for some reason or another,
the computed check sum.” Most Common
has been damaged. WinXP’s Recovery Console
has two utilities you can use to try to repair your Error Message
boot sector: FIXBOOT or FIXMBR. FIXBOOT Yes, the most common error message
writes an entirely new boot sector, while
found in Computerland is the classic
FIXMBR repairs the MBR (master boot record)
“Non-System disk error” message. More
in the boot sector.
often than not, this error occurs because
To run the Recovery Console, boot into
your WinXP setup CD and press r when we leave a floppy disk in the disk drive
prompted. To boot into your WinXP installa- after turning off the computer. When the
tion CD, restart the computer and enter your computer is turned on again, it attempts
Setup (BIOS [Basic Input/Output System]) to boot from the floppy disk, which more
program. Your BIOS should have a menu than likely does not contain the files
where you can change the sequence of boot Windows needs to boot normally.
devices for your computer. By default, your We already gave an exhaustive
computer looks for a bootable disk in your overview of this message, including what
floppy drive first, your hard drive second, and to do when a floppy disk is not the cause
your CD drive last. Adjust the boot sequence (besides panic when you don’t know what
in your BIOS so your computer searches for a the error means). Most of the time, the
bootable disc in your CD drive first (leave the panic is short-lived, and all you have to do
hard drive as the second choice), insert your is remove the floppy from the drive and
WinXP installation disc into your CD drive, restart your system. ■
and restart the computer. Because BIOS
programs vary from manufac-turer to
manufacturer, consult your BIOS’ information that WinXP absolutely needs
documentation to find out how to change the to run properly.
boot device sequence. In a nutshell, a DLL (dynamic-link library) is
To run FIXBOOT, type FIXBOOT [drive] at a file containing information that another
the command prompt, where drive is the drive program (this time, it is Windows itself) needs to
letter for your boot drive (usually C:). To run run properly. For example, a DLL file may
FIXMBR, type FIXMBR [device name], where contain additional functions that another pro-
device name is the nomenclature the Recovery gram’s code may call as the program runs.
Console’s MAP command uses to describe the Programmers love DLLs because they let them
various hardware devices in your computer. For simply call functions from within their code
example, you might type FIXMBR instead of having to code them from scratch.
\device\HardDisk0 to restore your boot record’s This particular DLL provides functionality
MBR. If you don’t enter a device name, related to the WinXP API (Application
FIXMBR repairs the MBR of the default system Programming Interface). Bottom line is,
disk. USER32.DLL is very important to WinXP.
Solution: The solution to this problem is to
Error Message: “STOP: 0xc000026C restore the missing or corrupted files to your
[Unable to load device driver] Driver”
 Windows XP (Home & Pro) lation CD to the WINDOWS\SYSTEM32 \USER32.DLL_ [drive letter]:\windows
\Drivers directory. \system32 to copy the new USER32.DLL
4. Type exit and then press the ENTER file to your Windows directory.
restore the required files. First, how to key to exit the Recovery Console.
restore the drivers: Error Message: “The file C:\windows
Second, let’s restore USER32.DLL: \system32\c_1252.nls is missing or
1. Type cd windows\system32\drivers at the
corrupt.”
command prompt to open that directory. 1. Browse to the required directory by typing
Translation: As WinXP error messages
cd [drive letter]:\windows\system32 at the
2. Type ren DRIVER.SYS DRIVER.BAK to go, this is one of the most straightforward.
command prompt.
rename the corrupted copy of the driver (if the WinXP is simply reporting that the strangely
problem is a corrupted driver; if the dri-ver is 2. If you have a copy of USER32.DLL in the named file c_1252.nls has gone AWOL.
just missing, skip this step and pro-ceed to windows\system32 directory that you sus-pect Solution: The strategy to solve this prob-lem
step 3). is corrupt, type ren USER32.DLL is the same as in the “STOP: 0xc000026C
USER32.BAK to rename the file. If the file is
3. Type copy [CD drive letter]:\i386 [Unable to load device driver] Driver” error:
missing, skip to step 3. Restore a fresh copy of the missing or
DRIVER.SYS to copy a fresh, functional
copy of the driver from your WinXP instal- 3. Type expand [CD drive letter]:\i386
This
seemingly
Translation: These
terrifying
errors have two possi- message is
ble root causes: As the actually quite
first two messages common, and
imply, the errors can be most of the
time, it has a
caused by a device dri- very simple
ver file (*.SYS) that is solution.
missing or has been
cor-rupted. The third
message is pretty
straightfor-ward, also:
Again, something’s
gone awry with a file
—this time with
USER32.DLL. This is
one of those critical
system files containing
system. This is done using WinXP’s Recovery
Console. In the solution to the last message, we
discussed how to access the Recovery Console.
At the Recovery Console’s command
prompt, type the following commands to
PC Errors  19
corrupted file from your WinXP installation
CD. Again, you must use the Recovery
Console to do this. Once in the Recovery
Console’s command prompt, type the follow-
ing commands:
 Windows XP (Home & Pro)

This problem illustrates a tried-and-true principle of Windows computing:

When upgrading to a new Windows version, always perform a “clean”upgrade.
keys. To delete a
key, locate it,
right-click, and
click

As this error message advises, the key to solving this

problem is using the Recovery Console to copy a
functional version of this file to the appropriate directory.

1• cd C:\windows\system32— opens the system32 dangerous, so

folder in C:\Windows; this is the de-fault location of the tread with care. A
file.
misstep here and
2• ren c_1252.nls c_1252.bak— you can easily end
The approach here is to give the existing copy of the file up with a very sick
an extension that disables it by preventing WinXP from system. OK, on
find- with our Registry
ing the corrupted file at startup. If the file is missing, this step is surgery: Click
not necessary. Start and Run,
3• expand [CD drive letter]:\i386 \USER32.DL_ [drive type regedit in the
letter]:\win dows\system32—This copies a pristine copy of Open textbox, and
the file from the WinXP instal-lation CD to the Use the Startup tab in click OK.
WINDOWS/System32 folder. Windows XP’s System In the Registry
4• Do as usual to exit the Recovery Console. Configuration Utility to editor, find the
view the programs that
following key
Error Message: “Devices or applica-tions disabled. CD and click it to
automatically start with
Recording soft-ware will cause Windows to become highlight it:
Windows and, if need be,
unstable. Windows has prevented these drivers from HKEY_LOCAL_
to prevent unnecessary or MACHINE\SYSTE
loading. Click here for more details.”
trou-blesome programs M\CUR-
Translation: WinXP doesn’t get along very well with older
versions of Easy CD Creator software. If you upgraded to WinXP
from starting. RENTCONTROLSE
and didn’t remove your older copy of Easy CD Creator software, T\CONTROL\CLAS
WinXP detects this incom-patible program and lets you know S\ {4D36E965-
about it with the above message. E325-11CE-BFC1-
any files called
Solution: The solution here is to purge your system of all traces 08002BE10318}
Cdr4_2K.sys or
of the program. This problem illustrates a tried-and-true principle of If you see a
Cdralw2k.sys,
Windows computing: When upgrading to a new Windows version, right-click the
value called
always perform a “clean” upgrade. In other words, format your hard file names, click
UpperFilters on
drive to wipe it clean and then upgrade. Rename, and
the Registry
The first step is removing Easy CD Creator. Click Start and change each file
editor’s right
Control Panel and double-click the Add or Remove Programs name to pane, delete it by
icon. Locate the Easy CD Creator program on the list and click Cd*.old. right-clicking it
Remove. Finally, you and clicking
The next step is to disable any drivers Easy CD Creator copied to must remove Delete. Click
your system. Click Start, Search, and All Files And Folders. Type any keys in Yes to confirm.
cdr*.sys in the All Or Part Of The File Name box, select your C: your Windows
Likewise, if
drive in the Look In drop-down menu, and click Search. If Search Registry that
you see a
finds reference Easy
LowerFilters
CD Creator
value, use the
files. Keep in
same procedure
mind,
to delete it.
Now, delete the
modifying the
Registry is following Registry

Delete. Click Yes to confirm the deletion:
HKEY_LOCAL_MACHINE \SYSTEM\CURRENTCON
TROLSET\SERVICES\Cdr4_2K
HKEY_LOCAL_MACHINE \SYSTEM\CURRENTCON verifies whether or not
TROLSET\SERVICES \Cdralw2k
HKEY_LOCAL_MACHINE
\SYSTEM\CURRENTCONTROLSET\SER VICES \Cdudf
HKEY_LOCAL_MACHINE\SYSTEM
\CURRENTCONTROLSET\SERVICES \UdfReadr
Error Message: “Hpppt.exe unable to locate
component. This application failed
WNASPI32.DLL was not found.”
Translation: The message suggests that Hpppt.exe is
executed at Windows startup, but because it cannot find the
auxiliary file it needs, the program reports the error mes-sage
Error Message: “Hard disk drive
failure”
Translation: This one is self-
explanatory: WinXP is reporting a
problem with your hard drive.
Solution: This is a hardware problem, so
the solution is to determine whether your hard
drive is permanently damaged or whether the
hard drive information in your system’s BIOS
is incorrect. The first step is to reboot the com-
puter, enter your computer’s BIOS Setup pro-
gram, and verify the settings for your hard
Most Hilarious
Error Message
We searched and searched and
finally found what we think is
the
most hilarious Windows error
message we’ve seen. Of course,
you might not find this so funny if
it’s happening to you. The message
is:
“Windows could not start
because of an error in the software”
Really? And all this time we thought
Windows crashed just to spite us. The guy
in charge of error messages must have
been in a hurry to get home the day this
one got written because it’s painfully
obvious that very little thought went into
crafting this pearl of wisdom. But seriously,
this error occurs when Windows XP or
Windows 2000 program files are missing
or corrupted. To correct the error, you must
perform an in-place upgrade using your
and interrupts the it. Many devices that and Run and typing
Windows startup connect to your parallel msconfig in the Open
process. port, such as scan-ners textbox. Click OK to
Hpppt.exe is and printers, require bi- launch msconfig (the
HP’s parallel port test directional com- System Configuration
util-ity, a program that munication to allow a Utility) and click the
software utility that
Startup tab. Find the
your parallel port is controls the device to get HP Parallel Port Test
set to ECP (Extended information about the checkbox and click it.
Capabilities Port) or status of the printer or This clears the
EPP (Enhanced scanner. checkbox and removes
Parallel Port) mode, Solution: As you Hpppt.exe from the
two parallel-port might guess, the key is to startup list of programs.
configurations that prevent the Hpppt.exe Click Apply and OK
support bi-directional program from launch-ing and restart your
because
communications when Windows starts. To computer.
between your parallel do this, remove Hpppt.exe
port and whatever from the Startup list of
device is connected to programs by clicking Start
20  PC Errors
WinXP installation CD. To perform an in-
place upgrade, boot your computer from
your WinXP installa-
tion CD. At the Welcome To Setup
drive. If everything looks OK in the
screen, press ENTER to enter the
BIOS, you may have a damaged hard
WinXP Setup program. On the next
drive. In this case, we hope that you have
screen, press F8 to accept the Windows backed up your data because most likely
licens-ing agreement. In the next the data on the damaged drive may be
very difficult, if not impossible, to
screen, you should only see one WinXP
recover.
installation listed; to repair it, press r.
The process starts automatically, so
Error Message: “Fatal System
follow the instruc-tions to complete it
Error: 0x000000a0 (0x00000002,
and perform the required in-place
0x00000000, 0x00000000)”
upgrade. All this does is reinstall a fresh
Translation: This one is fairly
copy of Windows over your existing (and
straightfor-ward: WinXP reports a serious
malfunctioning) copy. Microsoft’s error
crash along with a memory address. The
message might not tell you what specific
software error is caus-ing the problem,
question is, what exactly is this telling
you? Reporting a hexadecimal memory
but this shotgun approach is designed to
address without further detail is no help at
cure it. ■
all in deciphering this message.
Solution: According to Microsoft, this
error occurs if you have a Microsoft
Sidewinder Gamepad Pro USB device,
and you unplug it during the boot process.
The solution? Simple, really. Don’t
unplug your Gamepad Pro dur-ing startup.
Error Message: “Windows could
not start because the following file is
miss-ing or corrupt:
\Windows\System32\
Drivers\Isapnp.sys”
Translation: This is another one of
those messages that points directly to the
culprit. ISAPNP.SYS is a device driver
WinXP needs to function properly. The
message is telling you this file is either
missing or damaged.
Most WinXP files with a *.SYS extension
are Windows device drivers that reside in
the C:\WINDOWS\SYSTEM32\DRIVERS
folder. This folder is one of the most
important in your entire hard drive. If any of
these files go AWOL or are damaged,
WinXP will report serious errors and you
won’t be able to get your system started
until you restore a func-tional device driver.
Solution: Start the Recovery Console (we’ve
already discussed how to start the WinXP
Recovery Console). If the ISAPNP.SYS file is still
in your C:\WINDOWS\SYSTEM32\DRIVERS
folder, the driver is corrupt. Rename the existing
file and copy a new version from your WinXP
installation CD. If the file is missing, then all you
need to do is copy the file from your WinXP CD
to the C:\WINDOWS\SYSTEM32\DRIVERS
folder by typing the expand command: expand
[CD drive letter]:\i386\isapnp.sy_ C:\win
dows\system32\drivers\isapnp.sys.
Error Message: “STOP: 0x0000009F DRI-
VER_POWER_STATE_FAILURE”
PC Errors  21
Windows XP (Home &
Pro)
Translation: This error can occur
when you’re starting up the computer
from a stand-by or hibernation state or
when you attempt to shut down your
computer. The message is telling you that
a device driver in your sys-tem—it
doesn’t specify which one—is not
behaving properly when WinXP changes
power states.
Solution: According to Microsoft, you
must find out if any device drivers in your
system are not digitally signed by Microsoft.
WinXP’s developers knew that a huge
reason for Windows problems in previous
versions was the use of device drivers that
did not work well with Windows, especially
with its power-management features. Many
times, hardware and software developers did
not take the time to properly test their device
dri-vers, resulting in incompatibility
problems with Windows.
Microsoft’s solution was to digitally sign
device drivers that were tested and verified to
work well with Windows. Obviously, not every
developer is going to have its driver test-ed.
So, many third-party hardware devices and
applications have unsigned device drivers.
These unsigned drivers may be the root cause
of the specific problem described here.
To find out which device drivers in your
system are not digitally signed, run a tool
called sigverif.exe (File Signature Verification
utility) by clicking Start and Run and typing
sigverif.exe in the Open textbox. Click OK to
launch sigverif.exe. At the sigverif startup win-
dow, click the Advanced button and click the
Look For Other Files That Are Not Digitally
Signed checkbox. Now, click the Browse but-
ton, go to the C:\WINDOWS\SYSTEM32\DRI
VERS folder, and click OK. Click OK again to
return to the initial screen and click Start to
begin the search. The tool’s output is a list of
device drivers that are not digitally signed.
Now, the task is to disable each driver one
by one to verify whether it is the root cause
of the problem. There are three ways to
disable a driver. First, right-click My
Computer, click the Hardware tab, and click
the Device Manager button. Scroll down the
list until you encounter the hardware device
that the driver controls. Right-click the
device’s entry in the list and click Disable.
Click OK to accept your changes.
Second, if the driver in question is
associat-ed with a software application,
remove the program. Do this by going
to Control Panel and using Add/Remove
Programs to uninstall the application.
Windows XP (Home & Pro)

This is another one of those messages reporting that a specific file— Hal.dll
in this case—is missing or damaged.

The third and final way to disable a driver “Windows could not start because the
is to browse to the Drivers folder in C:\ following file is missing or corrupt.
WINDOWS\System32 and simply rename the C:\Windows\\system32\hal.dll.
device driver file. Please re-install a copy of the above
Once you disable the driver, try to duplicate file.”
the error by putting your computer into Translation: This is another one of those
Hibernate or Standby mode and attempting to messages reporting that a specific file—Hal.dll
wake the computer from its low-power mode. in this case—is missing or damaged. Hal.dll is
If the computer restarts normally, you’ve the Windows Hardware Abstrac-tion Layer
isolated the problem; if the error message still DLL, a set of programming tools that shields
occurs, you’ve got some more wayward-driver The Windows Signature Verification utility is Windows from having to know intimate
hunting to do. an excellent tool for determining which device
details about every piece of hardware it con-
drivers are not digitally signed by Microsoft.
trols. So this DLL is critical to Windows’ inter-
Error Message: “Windows action with device drivers in
cannot find openme.exe” your system.
Translation: This one is Solution: The solution, un-
straightforward: Windows is fortunately, is to begin the setup
looking for a file called OPEN- process all over again. Restart
ME.EXE that is configured via the computer, select Cancel
the Registry to start automati- Windows XP Setup in Windows
cally. Advanced Options to uninstall
Solution: OPENME.EXE is WinXP, and then run Setup
an executable file containing the again.
W32.DSS Trojan horse virus.
The file is typically attached to SHUTDOWN ERRORS
an unsolicited email; if you
launch the executable, you infect Error Message: “Your sys-
your computer with this Trojan tem is low on virtual memo-
horse, and the program also ry. Windows is increasing
adds an entry in your Windows the size of your virtual mem-
Registry. If your antivirus soft- ory paging file. During this
ware is working properly, it process memory requested
will remove the virus and the for some applications may
program from your computer, be denied.”
but, in some cases, it won’t Translation: This message is
remove the reference to the file telling you that an unruly appli-
in your Registry. cation is hogging inordinate
To get rid of the Registry entry Check out Microsoft’s HCL (Hardware Compatibility List) catalog to see amounts of virtual memory.
causing this startup problem, click which of your installed hardware devices or software programs are Virtual memory is space on your
Start and Run and type regedit at deemed compatible with Windows XP, especially if you are about to hard drive that Windows re-
the Open textbox. In the Registry upgrade to WinXP. serves as “pseudo-memory.”
editor, navigate to HKEY_LO- When you’re running low on
CAL_ MAC H I N E \ S O FT - system RAM, Windows swaps
W A R E \ M I C R O S O F T \ W I N D O W S N T part of the string. Restart the computer; the memory usage to a designated region in your
\CURRENTVERSION\Winlogon and click the issue should now be resolved. hard drive. That is why, especially if your sys-
Winlogon key to select it. In the Registry edi- tem has the minimal memory requirements to
tor’s right pane, find the name Shell and look at Error Message: When you complete an run WinXP, your hard drive starts to audibly
its Data value. If the Data column contains the upgrade to WinXP from Win98 or thrash when your system memory is used
string “explorer.exe openme.exe,” right-click WinMe and Setup restarts your comput- up and WinXP has to go to virtual memo-
Shell, click Modify, and delete the openme.exe er, you get the following message: ry. According to Microsoft, this problem
22  PC
Errors
 Windows XP (Home & Pro)
occurs when Symantec’s Norton Personal installed and set up for use at the Welcome
Firewall is installed and configured to run at screen but is not functioning properly. And
Windows startup. what, you might ask, is an IME? IME is a pro-
Solution: According to Microsoft, the solu- gram in Windows designed to let you enter
tion to this problem is to configure the Norton complex, foreign language characters (such as Most Unusual Error
Personal Firewall to start from the Startup Far East languages such as Korean or Chinese)
folder and not from the Registry. To disable using a standard keyboard.
Message
the application’s Registry startup, click WinXP already comes with built-in lan-
Start and Run, type msconfig in the Open guage support for Chinese, Japanese, and This one is also a tough category to
textbox, and click OK. This launches the Korean, so you don’t need to down- award; we went outside the
load any of the IMEs to Microsoft Knowledge Base and
found this gem (the message occurs
work with one of those
when
Far East languages in
you install Laplink Software’s
WinXP. To set up the
Laplink or PCSync software):
various multilanguage
“_INS0432._MP - Entry Point Not
options in WinXP, double-
Found - The procedure entry point
click the Regional and SUnMapLS_IP_EBP_16 could not
Language Options icon in be located in the dynamic link
Control Panel. library KER-NEL32.dll”
Wow! This one is bound to strike fear
Error Message: Here, in the hearts of even the hardiest PC
you can’t see the mes- veterans. Laplink recommends various
sage; instead, you brief- possible remedies for this issue, includ-
ly see a blue screen and ing updating your video drivers to the lat-
then Windows auto- est version, removing temporary files
If the entry under Computer in Device Manager is Standard PC, your matically restarts. from your computer and attempting the
computer is not ACPI-compliant or Windows is not reporting this Translation: The rea- installation again, downloading and
information correctly. son Windows is quickly installing the latest Microsoft Java Virtual
restarting when the error Machine, and finally, ensuring that all the
occurs, without giving latest patches and service packs are
aforementioned System Configuration Utility; you enough time to see the error message, is installed.
now click the Startup tab and click the check- that the system is configured to automatically We realize this one isn’t related
box to the left of the IAMAPP.EXE entry in the restart when a system error occurs. When a
to a startup or shutdown, but we
Startup Item list to uncheck it. Click OK to STOP error occurs, Windows restarts so
simply couldn’t pass this one up. ■
accept your changes. rapidly you have no time to look at the mes-
To add IAMAPP.EXE to your Startup folder, sage. This behavior is quite disconcerting
browse to the Startup folder at C:\DOC- because you can’t get the error message
0xFC9589B0, 0xFC9586Bo)
UMENTS AND SETTINGS\ALL USERS\ information you desperately need to trou-
Kbdclass.sys-address Fc7F1945 base at
START MENU\PROGRAMS\StartUp. Click bleshoot the problem.
FC7F1000, Datestamp 3b7d82f3”
File in the folder’s window, click New, and click Solution: Before any troubleshooting effort
Translation: These two separate
Shortcut to launch the Create Shortcut window. can begin, you need to configure WinXP so it
errors are very similar, so we will discuss
At this window, click the Browse button and won’t automatically restart when the error
them together. As you can see, the device
navigate to C:\PROGRAM FILES\NORTON occurs. Right-click My Computer, click
driver file Kbdclass.sys is triggering an
PERSONAL FIREWALL\Iamapp.exe (if you Properties, and click the Advanced tab. Click
error; the dense hexadecimal
have Norton Internet Security, the path is the Settings button in the Startup and
nomenclature you see here is the memory
C:\PROGRAM FILES\NORTON INTERNET Recovery option groups and click the Au-
address affected by the error.
SECURITY\Iamapp.exe). Click OK and click tomatically Restart checkbox in the System
Solution: The problem occurs with
Next; type a name for the shortcut and click the Failure option group to clear it. Click OK to Logitech equipment, such as a mouse or key-
Finish button to create the shortcut. accept your changes. board, which uses a driver (kbdclass.sys)
WinXP now displays the error message, and that’s incompatible with WinXP. Specifically,
Error Message: “Saving your settings.” you can troubleshoot the problem.
the sec-ond message is triggered when you
Translation: This one occurs as WinXP are using version 1.5 or earlier of Logitech’s
becomes nonresponsive during a shutdown. Error Message: “STOP: 0x000000D1, iTouch soft-ware, used with the company’s
The computer hangs, and you are unable to (0x0000002b, 0x00000002, 0x00000000, Cordless Freedom keyboards. The first
restart it. 0xEEEE1b01) IRQL_NOT_LESS_OR message affects computers using Logitech
Solution: The root cause of this one is that _EQUAL Kbdclass.sys” or “STOP: mice with Logitech’s Mouseware software
a Microsoft IME (Input Method Editor) is 0x0000007E (0xc00000005, 0xFC7F1945, versions 9.10 and 9.24.
The solution is simple: Browse to the
Logitech Web site and get the very latest
updates for your device’s software. Go to
PC Errors  23
Windows XP (Home & Pro)
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24  P C Errors

p
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feat
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Sus all
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(a USB Er
mouse ro
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sa
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ge
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indows error mes- Panel is in Category View Contact technical
off to Wsages are confusing (Windows XP’s default), support.”
to begin with, so awarding click Performance and This is the end of the trail,
conserve the “Most Confusing Error Maintenance and then click and if you’re like everyone
power. Message” crown was a diffi- Administrative Tools. else out there, everything
This is cult task. We selected the Double-click the Event should now be clear as
following message because Viewer shortcut; in Event mud. Microsoft’s Knowledge
especiall it requires you to go on a Viewer’s right pane, look for Base advises that this mes-
y useful Windows scavenger hunt an Error entry with Event ID sage is triggered when your
in for information. The fun 7024. The description for computer’s name on a net-
begins during startup when this event is The work is not unique. Micro-

not Windows displays:

“At least one service or
driver failed during system
Messenger Service
Terminated With Service-
Specific Error 2270. Now,
soft’s Messenger service
monitors network messages
and uses a set of aliases

ebo startup. Use Event Viewer

to examine the event log
for details.”
the task is figuring out
exactly what “Error 2270”
is. For this, run a utility
based on data about net-
work computers to deter-
mine a message’s intended

ok What could have been a

clear, straightforward mes-
sage quickly slides into a
co confusing ordeal. It’s logical
to ask why Microsoft can’t
called net helpmsg.
To run net helpmsg, click
recipient. One of the crite-
ria for the aliases is a com-
Start and Run and type puter’s name, so if the
command in the Open
textbox. At the command
computer name is not
unique, Messenger cannot

mp
simply report the specific prompt, type net helpmsg use the alias and the ser-
service or driver that failed. followed by the message vice fails to start.
But, let’s follow Microsoft’s number. In this case, type To resolve this problem,

uter logic on this one.

The next step is to
launch the Event Viewer
net helpmsg 2270 and
press ENTER. The follow-
ing message is displayed:
rename the computer so its
name is unique. Right-click
My Computer, click Prop-

s, and see what further infor-

mation is displayed. To
start the Event Viewer,
“The computer name
could not be added as
a message alias. The
erties, click the Computer
Name tab, and click the
Change button. Type a
where click Start and Control name may already exist unique name and click OK.
Panel and double-click the on the network. Then click OK again to
conservi Administrative Tools icon EXPLANATION accept your changes and
ng (this is assuming your A software error restart your computer.
battery Control Panel is in Classic occurred. Whew . . . you still
view). If your Control ACTION with us? ■
power is
a
primary
goal.

Most
 W Suppor
in t entry,
d click
o to
w select
s it, and
X click
P the
(H
o Next
m button.
e In the
&
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box,
click
Now you have the NT
to add the NT Apm/
Apm/ Legacy Legacy
Interface Device Interfa
support. Go to ce
Control Panel, Node
double-click the entry
Add Hardware in the
icon, and click Model
Next to launch list
the Add box (it
Hardware should
wizard. The be the
wizard will auto- only
matically search one on
your system for the
recently added list)
hardware. When and
the wizard click
finishes Next
searching, click to
the Yes, I Have install
Already the
Connected The driver.
Hardware radio Click
button and click the
Next. Scroll to Finish
the bottom of the button
Installed to
Hardware list, comple
click the Add A te the
New Hardware proces
Device entry to s.
select it, and
click Next. In the Error
next dialog box, Mess
click the Install age:
The Hardware No
That I Manually messa
Select From A ge
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radio button and just a
click Next. In the sympt
Common om:
Hardware Types After
list box, find the conne
NT Apm/Legacy cting
a
USB device, Root
your computer Hub
hangs when entry,
you try to shut and
it down. click
Solution: Proper
The root cause of ties.
this problem is Click
the fact that a the
USB device is Power
configured for Manag
selective ement
suspend, but the tab on
device doesn’t the
sup-port it. The USB
Selective- Root
Suspend feature Hub
allows Windows Proper
to turn a device ties
(a USB mouse or windo
keyboard, for w and
example) off to click
conserve power. the
This is especially Allow
useful in The
notebook Comp
comput-ers, uter
where To
conserving Turn
battery power is Off
a pri-mary goal. This
But for this Devic
feature to work, e To
of course, the Save
device must Power
support it. check
To resolve box to
the problem, clear
right-click My it.
Computer, Clic
click k OK
Properties, and to
then click the accept
Hardware tab. your
Click the chang
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 TOP” errors contain spe- This
“Scific coded information descri
that identifies the particular prob- “STOP
lem Windows XP has encoun- sages
tered. They cover a wide range of 0x0000
problems, but because the mes- appea
sages are in code, you will need you sta
to look up each one in order to messa
find out what it’s reporting and informa
how to resolve the problem. (param
Because there are so many meter3
possible conditions that can trig- SIBLE
ger a STOP error, they are fairly Setu
common. The best way to fatal e
address one when you see it is continu
to follow the particular Microsoft ue. Po
troubleshooting guide for the compu
specific code. Use
Here are excerpts from the Config
“HOW TO: Troubleshoot “Stop resolv
0x0000007B” Errors in WinXP.” recent
You’ll find this guide in the ble de
Microsoft Knowledge Base as contro
Article 324103. Remember that Use
code 0x0000007B is only one of WinXP
the possible codes. Res

P
C
Er
ro
rs

29
Windows XP (Home & Pro)

When you save or move documents or during general

file-management activities in WinXP, you may intermittently receive

“Delayed Write Failed” error messages.

Solution: Go to your device Manager. Remove the CD-R drive by
following these steps: Click Start, My Computer, and then Control
Panel. Then double-click System, Hardware, and Device Manager.
From the list, find the item DVD/CD-ROM Drive and click the plus
sign to expand the list. Select the CD-R drive (if there is more than one
item) and right-click it. From the menu that appears, click Uninstall.
Then, find the item in the Device Manager list named IDE ATA/ATAPI
controllers and click the plus sign to expand the list. Select Secondary
IDE Channel and right-click it. From the menu that appears, click
Uninstall. Reboot. This will allow the device to work; however, the
condition indicates you are getting repeated DMA errors. See info at
www
.microsoft.com/whdc/hwdev/tech/storage /ide-dma.mspx.

Error Message: DVD-R/-RW drive can read DVDs but

nothing else.
Translation: The machine tries to read from the CDs but fails. It
even fails to read its own product recovery CDs, so it can’t be a
problem with the CDs themselves.
Solution: In Control Panel, start Sounds and Audio Devices, click the
Hardware tab, and then make sure that the CD/DVD drive is listed, along
with Audio Codecs. If these items are not listed, use the Add/Remove
Hardware program in Control Panel to reinstall these drivers. Search
Microsoft’s knowledge base for article #314096, How to Troubleshoot CD-
ROM Drive Problems in WinXP.

Error Message: After downloading criti-cal windows

updates to WinXP Pro, the sound is not working.
Translation: If you have a Sony VAIO PC and you see this
message, it probably means you have a problem with a Yamaha
audio device driver.
Solution: You need to download the cur-rent generic driver from
Yamaha or roll back your system to the original driver you were
using before the download (on a Sony VAIO, 40-pin cable. Contact your UDMA hard-drive
the driver is “yacxgc.sys”). Click Start, My controller manufacturer. If the issue is not
Computer, and then Control Panel. Then click resolved, go to the next step.
System, Hardware, and Device Manager. In Also make sure that the settings in your
the Device Manager, find the entry for the BIOS are not configured to force faster UDMA
sound chip. Click it. From the Driver tab, click modes.
Driver Rollback. NOTE: Change BIOS settings with caution.
Read your computer’s documentation regarding
Error Message: “Data is invalid” changing any BIOS settings.
Translation: When installing the audio If the issue is not resolved, go to the next
driver for the VIA Technologies chipset, this step. Turn off the Enable Write Caching On
error message appears. The Disk feature:
Solution: The error is a known issue for (NOTE: If you turn off the Enable Write
this PCI card and usually means a Registry Caching On The Disk feature, your hard drive per-
protection problem. To fix it, click Start, formance may decrease.)
then Run, and then type regedit. Locate the • In Windows Explorer, right-click your hard
HKEY_LOCAL_MACHINE\SYSTEM\CON- disk and click Properties.
TROLSET001\ENUM\PCI entry. Go through • Click the Hardware tab.
all the VEN_XXX entries till you find your • Click the hard drive and then click Prop-
card. Highlight it, click the right mouse erties.
button, and highlight Permissions. Then click • Click the Policies tab.
Allow By Full Control, click • Click to clear the Enable
OK, and quit regedit. Reboot. Write Caching On The
Disk checkbox and click
Error Message: “De- OK twice.
layed Write Failed” • Repeat these for each
Translation: When you hard disk installed in
save or move documents or your computer.
during general file-manage-
ment activities in WinXP, Error Message: “Video
Cached data can be lost if your decoder error”
you may intermittently
hard drive settings are not correct.
receive “Delayed Write Translation: After you
Failed” error messages. install WinXP on a comput-
This issue may be caused if any of the fol- er that was previously running Windows 2000,
lowing conditions exist: everything works except for ASUS Live. The
• The Enable Write Caching On The Disk fea- error message above appears.
ture for your hard drive is turned on. Solution: Find the solution on the ASUS
• Your UDMA (Ultra-Direct Memory Access) (usa.asus.com/download/multimedia/beta-
hard-drive controller is configured in either app.htm) download site. Download the driver
of the following ways: first and then the beta software. WinXP will
•You are using a 40-wire connector cable to advise you that this version is not XP au-
connect the UDMA drive to the controller thorized. Ignore it and you’ll get the correct
instead of the required 80-wire, 40-pin cable. drivers. If that doesn’t resolve the problem,
•Your BIOS settings are configured to force try this:
faster UDMA modes. • Remove any third-party drivers you have.
Solution: Make sure that your UDMA • Go to www.nvidia.com and download the
hard-drive controller is using an 80-wire, detonator drivers for WinXP.
30  PC Errors
the error
message,
and you can
go right to
the Recov-
ery Console
Most Hilarious Error Message and restore
the
You almost have to laugh when you get an error message like this. As a Hard error offending
and also a STOP error, there has to be something very specific going wrong. file. But of
At startup, Windows XP runs through each of the driver
course,
files, .dll files, and a series of files that are critical to making XP
there’s
work and checks them to see if they’re still in proper working
always the
order. If it finds a problem, you’ll get this message.
possibility
If you’re lucky, the file causing the error will be named in
that just
 replacing the dam- Windows XP (Home & Pro)
aged file won’t cure the problem. In that case, simply reinstall Windows.

Error Message: “STOP: C0000221 Unknown Hard Error” or “STOP: Error Message: “Error 692:
C0000221 STA-TUS_IMAGE_CHECKSUM_MISMATCH” Hardware Failure in the Modem”
Translation: These error messages are all
Translation: When you dial a RAS
related. STOP: C0000221 unknown hard error
(Re-mote Access Services) server in
Path\File_name
WinXP, you may receive this error
-or-
message as the modem starts to initialize.
STOP: 0xC0000221 unknown hard error
This can happen if any of the following
C:\Winnt\System32\Ntdll.dll (or another specific file or driver)
con-ditions exists:
-or- • The modem is turned off, unplugged, or
STOP: 0xC0000221
malfunctioning.
STATUS_IMAGE_CHECKSUM_MISMATCH Path\File_name
• If you have an external modem, the serial
You will see one of these if the file named in the error message is cable is incorrectly wired.
corrupted. Windows checks a series of files on startup, including: • If you have an external modem, the serial cable
1• All driver files. is not connected or has open connections.
2• All DLLs (dynamic-link libraries), including User, GDI (Graphics Device • The serial port or multiport adapter on the
Interface), Shell, Kernel, Ntdll, Crtdll, etc. RAS server or client is malfunctioning.
You may also see this if you installed the wrong driver for a particular component. • The handshaking options for the modem are
Solution: To fix this, either get a new copy of the corrupted file and copy it to your incorrectly configured.
sys-tem or reinstall Windows. If you continue to receive any of these error messages • The modem is unsupported or the chosen
after you reinstall Windows, you may have a hardware or network problem. ■ emulation may be incorrect.
• The modem INF files become corrupted or
the modem driver becomes corrupted.

Solution: Check these conditions.

• Reset your modem. Consult the documen-
tation for information about how to reset
the modem.
• If you have an external modem, make sure
that you are using the correct serial cable.
• If you have an external modem, make sure
that the serial cable is connected securely.
• If you are using a pin adapter to connect
your external modem to your serial port,
make sure that the pin adapter is wired
properly for modem communication.
• Test the serial port or multiport adapter,
and replace the adapter if necessary.
1• From the same Web site, download STOP: The disk The same disk may have the media- should now recognize
the WDM_1.08.exe file. media is not work correctly with descrip-tor byte. the floppy.
recognized, it may MS-DOS or Windows The media
2• Download the new Asus VCR
(asvd200.zip). not be formatted. 95 or after you descriptor indicates
reformat the disk with the type of medium
3• Install everything and reboot. Windows currently in a drive.
98/Me/NT/2000/XP or With MS-DOS and
Error Message: “Floppy Disk is Windows Server 2003. Win95, you do not
Not Accessible, Not Formatted, or You’ll see this on have to set the
Not Rec-ognized by Windows” disks that don’t media-descriptor
Translation: When you access a contain a media- byte. Therefore, this
floppy disk, you may receive one of descriptor byte in problem does not
the following error messages: the BPB (BIOS occur with older
A:\ is not para-meter block) of operating systems.
accessible. The the boot sector. Solution: To
device is not Some older, resolve this problem,
ready. -or- preformatted floppy simply reformat the
Disk is not formatted. disks were not floppy disk with
The disk in drive A is not
created with a Win98/Me/
formatted. Do you want to format
media-descriptor NT/2000/XP or
it now?
byte. Older product Windows Server
-or- disks may also not 2003. Your computer
 • Make sure that the handshaking options latest Windows Safe Mode or in correct drivers. CD-RW or DVD+RW
for Hardware normal drives are no longer
Compatibility List
the modem are configured properly. mode. Restart the Error Message: recognized on the
• Contact the modem manufacturer to see to make sure that computer in CD or DVD drive computer.
your modem is
if normal is not recognized Solution: Attach
supported.
any setup and initialization information mode. WinXP will as installed. CD/DVD drives to a
is • Use Device redetect the modem
Manager to remove Translation: rib-bon cable
available for your modem. Also, check and
the modem. After performing a (different drive
the reinstall the System Restore, the
You can do this in
controller header on
PC Errors  31
Windows XP (Home & Pro)

the mother board) that does not connect

to the hard drive.

Error Message: Hard disk may

become corrupted when entering
standby or hibernation.
Translation: If your computer has an
ATAPI hard drive that is larger than 137 giga-
bytes, you may get one of these problems.
1• The computer may restart instead of
resum-ing from hibernation.
2• Your hard drive may be corrupted when your
computer enters standby or hibernation.
3• Your hard drive may be corrupted
when WinXP writes a memory dump file
because of a Windows error.
Solution: Search Microsoft.com for article
331958 and download the patch shown there.

BOOT ERRORS

Error Message: “System Restore cannot

run until you restart the computer.”
Translation: When you attempt to run
System Restore, this error message may
appear. This can happen if a Wininit.ini file
is present in the Windows directory.
Solution: To fix this, restart the computer. If
the error appears again, search the hard drive for
the presence of the Wininit.ini file, and then
rename it. To do so, follow these steps:
Restart your computer in Safe or DOS Mode.
Click Start. Point to Search. Click For Files
or Folders. In the Named box, type
wininit.ini.
In the Look in box, click Local Hard Drives.
Click Find Now, right-click the Wininit.ini
file, click Rename, and then type
wininit.xxx. Click OK. Close the Find Files
window, and then run System Restore again.
If that doesn’t fix the problem, run the
fol-lowing command to repair the damaged
por-tions of your Registry: scanreg /fix

Error Message: “Please Insert a Disk

into Drive A:”
Translation: This message continually
appears when starting the computer, and you
may continue to receive the preceding message Error Message: How do I make sure that
until you insert a disk into the floppy drive or my new installation of WinXP Pro rec-
until you click Cancel. You’ll see this if you ognizes my dual Pentiums correctly?
have selected the Restore previous folder win- Translation: When installing WinXP on a
dows at logon checkbox in Folder Options, computer with two processors, how does
and you shut down or restart the computer WinXP recognize multiple processors?
when the floppy drive is being viewed, but the Solution: Windows requests information
drive is empty when the desktop appears. from the computer’s BIOS; as long as the BIOS
Solution: To stop this from appearing, exit of your machine sees them, WinXP should see
the floppy drive in Windows Explorer before them. Check the BIOS of your computer to
you restart the computer, or disable the determine that the processors are correctly
Restore previous folder windows at logon fea- identified there.
ture. To disable this feature, follow these steps:
Open Windows Explorer. Error Message: After you install a new
In the Tools menu, click Options. hardware device or new software, your
On the View tab, click to clear the check computer may start to restart sponta-
from the the Restore Previous Folder Windows neously, or you may receive error mes-
At Logon checkbox. sages on a blue screen.
Translation: This is usually caused by a
Error Message: “Services.exe - Applica- device driver that doesn’t match the version of
tion Error. The application failed to ini- Windows on which it is installed. Or just a
tialize (0xc0000006).” poorly written driver.
Translation: When the Solution: Check third-
computer is started, the party software or drivers.
desktop appears without the Try removing any third-
icons, and a message box party software or drivers
appears with the title of recently installed or dis-
“Services.exe - Application abling them so that they do
Error” and the above error. not load. Then, restart the
After clicking OK, nothing computer to see whether
appears on the screen and that cures the problem. If
This Hard Error is really describing
the Desktop is blank. If the that cures it, report the
some software component that is
Services.exe file is renamed problem to the manufactur-
either missing or damaged.
or removed, the message box er of the software of driver.
doesn’t appear, but the com- If you can’t restart WinXP
puter is still on the Desktop without the icons. after you install the software or drivers, use
Solution: Services.exe is an Application one of these methods to restore Windows:
used only in Windows NT4/2000/XP for • Try using the Roll Back Driver feature.
starting, stopping, and interacting with sys- Search Microsoft.com for article 283657
tem services. To resolve the issue, reinstall the HOW TO: Use the Roll Back Driver Feature
operating system. in WinXP
(NOTE: This is really called an “in-place • Try using the WinXP System Restore fea-
upgrade” and should only have the effect of repair- ture. Search Microsoft.com for article 306084
ing the current installation.) HOW TO: Restore the Operating System to
Refer to the link for more details: a Previous State in WinXP.
support.microsoft.com/default.aspx?scid • Try using Recovery Console. (See the
=kb;en-us;315341 “Using The Recovery Console” sidebar.)

System
run can happen if a Wininit.ini

When you
attempt to
Restore, this error file is present in the
message may appear. This Windows directory.
32  PC Errors
Message

HUH? There’s a problem with my disk?

Disk-reading problems can show up almost any time you try to open a file, start a program from
disc, switch discs while using programs that require multi-ple discs, or when a program tries to
Most Confusing Error read data from some particular area on the disc. There is a wide variety of error

messages indicating problems reading
the disc or copying specific files. Here
are some of them, but remember that
the one you get may or may not be
simi-lar to one of these.
Best of luck.
1• “application name is not a valid
win32 application.”
2• “A device attached to the
system is not functioning.”
3• “A required file kernl32.dll was not found.”
4• “Not enough memory to run
this appli-cation.”
5• “Cannot find the file(s) needed
to start this application.”
6• “Error Reading From
[Installer Error 1305]”
7• “Unable to find Setup.exe”
8• “CDR-101.”
9• “Unable to read drive drive letter:”
Insufficient Memory Problems reading
from a disc may also produce the
follow-ing symptoms:
1• The disc label does not appear
in Windows Explorer.
2• The contents of the disc will not
dis-play in Windows Explorer.
3• When you insert the disk in the
drive or read a disc, the computer
stops responding.
4• The disc does not eject from the drive.
5• Reading from the disc takes an
exceptionally long time. ■
Windows XP (Home & Pro)
If WinXP will not start, you will need
to create a new Setup Disk by downloading the
appropriate files from the Microsoft site and following the
included instructions.
• Try starting MS-DOS: Translation: When you attempt to log on
If Windows is installed on a partition that to Recovery Console in WinXP by typing the
uses the FAT file system, try starting your correct password for the local Administrator
computer to MS-DOS and then renaming the account, Recovery Console may display the
problem software or driver. following error message:
“The password is not valid. Please retype
GENERAL ERRORS the password.”
Type the Administrator password:
Error Message: “Error 769” This issue may occur if WinXP was origi-
File
Translation: Either you specified a desti- nally installed from a Sysprep image or if
nation address that is not valid, or your remote Sysprep 2.0 was run on the computer at one
server is down. This behavior also may occur time. Sysprep.exe makes changes to the way
if the network card in your computer is not that password keys are stored in the Registry;
turned on. these changes are not compatible with the
Solution: Turn on (enable) the network Recovery Console logon routine.
card and then run the Network Setup Wizard. Solution: Attempt to install the Recov-
To do this, follow these ery Console by acces-
steps: sing the Windows SP
• Click Start and then CD-ROM from the com-
click Control Panel. In mand prompt and typing
Control Panel, click winnt32 /cmdcons from
Performance and Main- the I386 folder on the
tenance, and then click WinXP CD-ROM.
System. In the System If WinXP will not start,
Properties dialog box, you will need to create a
click the Hardware tab, new Setup Disk by down-
and then click Device loading the appropriate
Manager. In Device files from the Microsoft
Manager, click Net- site and following the
work Adapters. On the included instructions.
Boot the computer with
Action menu, click
Click Device Manager to access the
Enable. Quit Device the Startup Disk (the
Network Adapters on your machine.
Manager. Click Start Recovery Console will be
and then click Control included in them) and log
Panel. In Control Panel, click Network and into the Recovery Console.
Internet Connections, and then click You are now able to perform Recovery tasks
Network Connections. In Network Con- as required (see Error Message: STOP:
nections, click Network Setup Wizard under XxXXXXXXED [on OEM installations of
Network Tasks- and then follow the on- WinXP]). RS
screen steps. When you complete the steps
in the wizard, restart your computer. by Scott Koegler
Error Message: “The Password Is Not
Valid”
PC Errors  33
 o
u
E
r
, any bad
sec-tors
will be
remapped
—problem
solved.
(Just keep
an eye on
your
computer,
though, to
see if the
error
message
reappears.
)
Otherwise
, if
Autochk
does not
fix the
problem,
your
computer
may have
defective
or poorly
seated
RAM
modules.
If you’re
comfortab
Error
Messag
e:
“STOP:
0xA0”
error
message
during
hibernat
ion

T
r
T
u
S
o
 Windows XP (Home & Pro)

Look For Other Files That Are Not Digitally

Most Obvious Signed . . . and click OK. In the Look In This
Folder field, type C:\Windows\system32\dri
Error Message vers (substitute C for the drive letter you use).
Next, on the Logging tab, make sure the Save
Error Message: “Another copy of this The File Signature Verification Results To A
application is already running” Log File option is checked and then click OK.
Now click Start. Windows will save the
Translation: The application you are try- Sigverif.txt file to C:\Windows, so open that
ing to start is already running. file with Notepad to see a listing of all signed
and unsigned driver listings.
Solution: You can just switch over to Use the Device Manager to disable unsigned
the application you are trying to start drivers you find, one by one, until the problem
instead. This error can also appear if you is fixed. Click Start, Control Panel, and System.
have upgraded from Windows 98 to Select the Hardware tab and click Device
Windows XP, which makes it much less Manager. Look for the driver you want to dis-
obvious and more difficult to fix. You’ll able. (You may need to use the Show Hidden
need to rename some files and reinstall Devices option under the View menu.) Right-
some WinXP files, but for most of us, the click the driver and select Disable. You may be
error only appears when you don’t notice able to remove the program and any associat-
that the program is already running. ■ ed drivers by using the Add Or Remove
Programs control panel.
Another trick: You can just look in the
BIOS (Basic Input/Output System; the soft- WINNT\SYSTEM32\Drivers folder for any
ware that controls the computer startup proce- drivers that may be causing the power man-
dure). As a last resort, you can reformat the agement problems and rename the file,
drive to correct a boot sector problem, which which means WinXP won’t load that driver
will require that you reload WinXP. after you reboot.
Use the Sigverif.exe program to look for
Error Message: “STOP: 0x9F” unsigned drivers that may be causing power
Translation: This error occurs most com- management problems in WinXP.
monly on notebooks that are frequently
entering standby mode or resuming from Error Message: “STOP: 0xC2” or “STOP:
hibernation. The problem has to do with the 0x000000C2”
power management features on the notebook Translation: A device driver has caused a
conflicting with a device driver. WinXP kernel error.
Solution: The quickest solution is to Solution: A device driver has caused a con-
remove the driver that is flict with the kernel in
causing the problem, but
finding the guilty party can
be difficult. Conflicts occur
with unsigned drivers that
are not officially sanctioned
by Microsoft to work with
power management fea-
tures (or with WinXP in
general). You can use the
Sigverif.exe tool to see
The Sigverif.exe tool will help you
which unsigned drivers
find error-causing drivers.
might be causing problems.
(Before you run this pro-
gram, it’s a good idea to close any open appli-
cations and make a backup of your most
important data because the computer will
enter a diagnostic-scanning mode.)
Click Start and Run and type Sigverif.exe.
Click the Advanced button. Select the option to
WinXP, which is the heart
of the operating system—
the most important code
that is used to run applica-
tions and manage memory.
A device driver error is like
a faulty part on an automo-
bile: The best way to get
the operating system run-
ning again is to remove the
driver. Unlike the “STOP:
0x9F” error in WinXP,
which unsigned drivers can
cause, a signed or unsigned driver can cause
the “STOP: 0xC2” error. The best method for
resolving this problem is to think about any
new programs you have installed recently or
new hardware devices that you have attached
and that have installed a driver automatically.
Windows XP (Home & Pro)

This error can occur when you transfer large files such as
photo and videos over a USB connection to your computer.
sometimes set. You’ll see
gets stuck in two warn-ings;
Try uninstalling any new programs you’ve added recently (by using of the file listed in
memory and just click Yes on
the Add Or Remove Programs control panel) and unplug any hard- the error message.
won’t refresh, both of them
ware devices. Reboot your computer. (After each and then select
so the error
command, press the System
Error Message: “0x000000D1” error when you turn yourENTER.) will appear
each time you Managed Size
computer off Type in your option. Close
Translation: A USB (Universal Serial Bus)-related error related to the login information. restart.
out of all the
OHCI (Open Host Controller Interface) driver, which controls USB file Then, at the
Solution: This dialog boxes
size and memory allocations. command prompt,
is an annoying and reboot. ■
Solution: This error can occur when you transfer large files such as photo type:
and videos over a USB connection to your computer. WinXP does not allocate cd error mes-sage
enough resources for the large file transfers. To prevent this error from windows\system because, even
occurring, you’ll need to download the WinXP Service Pack 1 at 32\drivers if you fix the
www.microsoft.com/windowsxp/pro /downloads/servicepacks/sp1/default.asp prob-lem,
WinXP will still
Then, type:
Error Message: “0xc000026C” or “STOP: 0xc0000221 ren prompt you to
Unable to Load Device Driver” error occurs when you start drivername.sys send the error
WinXP drivername.bak to Microsoft
Translation: This error occurs during the WinXP startup after every
process if a critical system dri-ver is missing or damaged or if the Finally, type: reboot. It’s one
file User32.dll is missing or damaged. copy cd- of those errors
Solution: WinXP is not too forgiving if you happen to delete a .SYS rom:\i386 that some of us
file in your WIN-DOWS\System directory. One missing file and the drivername just live with,
operating system will fail during startup. There’s only one solution: You’ll even to the
need to run the Recovery Console and replace the missing or damaged The Recovery point where we
file; otherwise, you’ll have to rein-stall WinXP altogether. Fortunately the Console will reboot expect to get
error message contains the driver file name, so fix-ing the error is the error after a
the com-puter. If the
relatively easy. reboot and just
To run the Recovery Console, first insert the WinXP disc in your CD- user32.dll file caused click Don’t
ROM drive and then reboot. Newer computers typically include a startup the problem, Send each
option to boot from the CD; otherwise, you’ll need to enter your BIOS time. How-ever,
(usually by pressing the DELETE key) and change the boot sequence so you can correct
that your computer boots from CD. Save the BIOS, and your computer Most the problem.
will continue the startup process. Annoying Click Start and
When you see the Welcome To Windows screen, press r to use the My Computer,
Recovery Console. In the instructions below, drivername is the name Error and then right-
Message click and select
Properties.
Error Select the
Message: Advanced tab
“System and click
Settings in the
Has Recov-
Performance
ered from a
area. In the
Serious
Virtual Memory
Error”
area, click
message
Change. Under
after every
Paging File
restart Size For
Selected Drive,
Translation:
click No Paging
Windows XP
File and click
error report-ing
 and run to fix the The good news Adaptec
prob-lem. You’ll is that if the tech (www.adaptec.com).
you need to type these commands into the Recovery Console
need to call support engineer Go to the site, look for
instead and then reboot:
Microsoft technical determines that you the Support area, and
cd windows\system32 ren user32.dll user32.bak
support to obtain the do need the hot-fix, then click Downloads.
expand cd-rom:\i386\user32.dl_ c:\winhotfix, however. It’s
you won’t be Download the latest
dows\system32\user32.dll not available online charged for the version and install the
(at least, not yet). If call. new driver.
If replacing the files still doesn’t work, you’ll need to do a you only see the error
repair install of WinXP, which is an option listed at the occasionally, you Error Message: Error Message:
Welcome screen when you boot from the CD. Note that a might consider “STOP: “WinXP could not
repair install won’t delete your docu-ments and important files, waiting for another
0x0000001e” start because the
but you will lose all your Windows settings, Internet favorites, service pack release
Translation: following file is
and other operating-system-re-lated files. for WinXP, although You’re using an missing or corrupt:
living with the error older version of the \WINDOWS\SYST
Error Message: “0x0000008E” error on a blue screen inis prob-ably counter-
Aspi32.sys CD- EM32\
WinXP productive. For ROM driver. CONFIG\SYSTE
Translation: This rare (and random) error can occur whensupport options visit
Solution: You’ll M”
a program references an incor-rect memory address, causing support.microsoft.co
need to download the
your computer to crash. m. lat-est driver from
Solution: Microsoft has released a hotfix, which you can install
36  PC Errors
Windows XP (Home & Pro)
v

M
E
E
r
T
r

Clean
ing a
specif
ic file
from
your
Regis
try
can
help
solve
Bluet
ooth
errors
.
a T m
li o
d
.

Solut
ion:
This
com
mon
error
occur
s
beca
use
Wind
ows
XP
does
n’t
auto
mati-
cally
chan
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
error T s
occur
s
beca
use
Wind
ows
XP
does
n’t
auto
mati-
cally
chan
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
beca c W
use i
Wind
ows
XP
does
n’t
auto
mati-
cally
chan
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
ows p d
XP o
does
n’t
auto
mati-
cally
chan
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
n’t c m
auto a
mati-
cally
chan
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
cally c g
chan e
ge
short
cuts
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
short o i
cuts f
if you
move
a
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
move c p
a r
progr
am
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
am P a
file to
a
new
locati
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
can
let
WinX
new f o
locati n
on
(for
exam
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
can
let
WinX
P
attem
pt to
(for n -
exam p
-ple,
if you
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
can
let
WinX
P
attem
pt to
find
the
missi
if you n e
decid
e to
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
can
let
WinX
P
attem
pt to
find
the
missi
ng
appli
catio
run a
card
game
progr
am
from
the
root
of
your
C:
drive
inste
ad of
the
Progr
am
Files
folder
).
The
soluti
on:
Right
-click
the
short
cut.
Click
in the
Targe
t field
and
chan
ge
the
path
to the
corre
ct
EXE
appli
catio
n. As
an
optio
n,
you
can
let
WinX
P
attem
pt to
find
the
missi
ng
appli
catio
n.
This
can
 Te f n
ra l u c
n M W n h
sl i d
at E n er l
io X st o
n: E P a c
Yr , n a
ou d t
r y a i
W o n o
in u d n
X tr
P k o f
Re n u i
gi o bl l
str w e e
y s s
is t h
co h o c
r- a ot a
ru t , u
pt e s
ed e s e
an r p
d r e s
re o ci e
qu r al c
ire s ly u
s if r
re c th i
st a e t
or n tr y
ati a
on o n p
. c sl r
S c at o
ol u io b
r n l
uti
s e
on
t ar m
: h e s
Th a w
is t ro a
is n n
on a g. d
r F
e
e or v
of
e i
the d x r
mo i a t
st f m u
ser f pl a
i e, l
iou
- w
s
c h m
err u e e
ors l n m
yo t th o
u’r e r
t Fr y
e
o e
lik
ph t s r
aa a e e
g k b c
i e ut t
n to
g s n a
o (i p
f m n p
i e th l
l e i
e t M c
i is a
e m si t
r e n i
r , g o
o S n
r s h .
s o o
, rt ■
i c
t t ut
h ’ di tra
e s al ns
o fer
m u g fil
e s b es
s u o ba
s x) ck
a
a an
l a
g d
l n
e for
y d
th.
lo
“ To
e o
A sol
a k
r ve
s in
r th
i y
e e
e o
t pr
r u ob
:
r -
t P le
C
o r m,
r
o re
e
j g m
e
u r ov
r
s a e
t m th
u
s e
n
c Fi Bl
l le ue
f
i s to
i
c fo ot
c
k ld h
h
e A
i
t r ut
e
h fo he
r
e r nti
th cat
d io
B e
’ n
r c
o o A
é ge
w r-
c nt
usi a
ng n
the R
Ad i
d U
Or s
Re E
mo r
ve
Pr
og
ra
ms
co
ntr
ol
pa
nel
.
So
me
ti
me
s
wh
en
yo
u
re
mo
ve
Bl
uet
oot
h,
the
Re
gis
try
ent
rie
s
stil
l
att
em
pt
to
co
ntr
ol
aut
he
nti
cat
ion
bet
we
en
the
de
vic
e
P
C
Er
ro
rs

37
Windows XP (Home & Pro)

Outdated applications such as CD-backup software and

programs designed to run on the previous 16-bit versions of Windows can
cause frequent error messages, usually when they access memory incorrectly.
just ambiguous enter the BIOS
enough that (Basic Input/
Solution: You’ll need to call and request a hotfix for thiscomputer is you might not Output System)
problem. To contact Microsoft go to support.microsoft.com. damaged and know how of your computer
Most likely, because this is an operating sys-tem problem, you causing problems serious the and enable the
won’t be charged for the tech support call. Another option: Try with the Registry. error really is. Boot From CD
reboot-ing, copying the file to your USB device again, and seeing if Solution: There Unfortunately, option. Then,
the error reoccurs. are several this problem when the install
troubleshooting cannot be starts up, select
Error Message: “STOP: 0x00000073 (0x00000001,options available, each corrected by the Install
0xc000017d, 0x00000002, 0xfc96fcc0)one intended to just rebuilding WinXP option
CONFIG_LIST_FAILED” address one of the four the system and follow the
Translation: WinXP is unable to access a core system file. Registry or remaining
possible causes. You
Solution: One of the more common stop errors in WinXP, this restor-ing files instructions. ■
problem occurs when you have run low on either disk space or from the WinXP
system memory (or both). If you are running low on disk space,
reboot your computer and delete files that you don’t need any- Most
installation CD.
You’ll need to
more. You can do a search (Start and Search) to look for large Confusing
perform an “in-
files that you may have for-gotten about, such as game files and
large photos. Under Search, click All Files And Folders, click the
Error place install” of

What Size Is It? arrow, and then select Large (More Than 1 MB). Message
the operating
system, which
Click Search and view the list by size by clicking the Size tab.
will destroy
Look through the largest files and delete the ones that are taking Error
most of your
up un-necessary space. Message: settings such
If system memory ran low and caused the error, you can usually “Load as Internet
solve the problem just by rebooting and running fewer programs at needed Favorites and
the same time. Upgrading your RAM is only important if you tend to DLLs for all of your
multitask several applications at the same time. Kernel” applications.
The good
Error Message: “STOP: 0xc0000218 (0xe11a30e8, Translation:
news: An in-
0x00000000, 0x000000000, 0x00000000) Important
place install will
UNKNOWN_HARD_ ERROR” or “STOP: 0xc0000218 {Re-
Windows XP usually not
gistry File Failure} The Registry cannot load the hive (file).”
program files overwrite files
Translation: This occurs due to a corrupt-ed Registry, corrupted
in your My
hard drive, a driver that is damaged and is attempting to load into are missing or
Documents
system memory, or if the RAM on your damaged.
folder and will
Solution: This keep other files
error is located in other
confusing for directories (as
several reasons. long as they
First, many are not
users may not operating-
understand that system-
the kernel is the related). To
main program perform an in-
file in WinXP, the place upgrade,
heart of the you’ll need to
operating boot from the
system. Second, WinXP CD,
the term “load which might
needed DLLs” is require that you
 errors are gen-erally error messages, thumb is that, if the
easier to diagnose usually when they program is outdated,
should first try rebooting the computer and see if the Load Last than an operating access memory you can usually
Known Good Con-figuration option appears. Sometimes, by using system error. The incorrectly. WinXP obtain an updated
this option, you can load a previous ver-sion of the Registry that is worst-case scenario han-dles most release by going to
not corrupted. The next step involves using the WinXP Recovery is that you will have applications errors the company Web
Console program to rebuild the system Registry, a complicated to remove the gracefully, pro- site and downloading
process described online at Microsoft’s Knowledge Base in arti-cle application and try viding a message and then installing
number 307654. something that works and shutting down the upgrade.
The other options are much more drastic: reformatting your hard drive
better in WinXP. the program. WinXP
completely and reinstalling WinXP and replacing the RAM on your Error Message:
Outdated itself usually
computer. One of the problems with solv-ing this error is that, if the “This Application
applications such as remains quite stable
problem is RAM-related, you could replace the hard drive and still
CD-backup software after an application Requires the
experience problems (and vice versa). Our advice is to consult a
and programs error (which was not Windows Installer
computer repair techni-cian or call Microsoft tech support engineers who designed to run on true in previous to Run”
can further diagnose the problem and suggest the best course of action. the previous 16-bit iterations of the
Application Errors versions of Windows operat-ing system).
can cause frequent The best rule of
Not every program runs perfectly on WinXP. However, application
38  PC Errors
Translation: The application was loaded incorrectly on your computer, is
located on a network drive that is not available, or needs to be reconfigured.
Solution: Usually, the best course of action is to reinstall the application from the source
CD, making sure that you install to a local drive. If the application was installed originally to
use a network drive, you’ll need to make sure you have access to that drive. Click Start and
Most Hilarious My Network Places to see which network drives are available. (In an office environment,
Error Message you might call the net-work administrator to see if a network drive is not accessible.) In
some cases you can search for the actual program file and dou-ble-click the executable file to
Error Message: “STOP: c0000218 get the applica-tion to run. Click Start and Search and type the name of the program file (for
{Registry File Failure} The Registry exam-ple, Excel.exe). Then, when you find the
can-not load the hive (file):
\SystemRoot\
System32\Config\SOFTWARE or its
log or alternate”

Translation: You are

attempting to install Windows
XP on a corrupted or outdated
hard drive.

Solution: This message may cause a

few chuckles when you consider that
Microsoft uses the word “hive” in refer-
ence to the core operating system files.
It’s funny, considering that WinXP can
seem like a beehive of files at times (es-
pecially if you start exploring the Regis-
try). It’s hilarious, when you start
thinking about how there may be a few
“Star Trek” fans at Microsoft. In the
series, the Borg “hive” is the central
core of the alien race. And, incidentally,
the solution to this problem is not as
earth-shattering as you might think: If
you are attempting to in-stall Windows
on a corrupted or outdated hard drive,
it’s an error message that’s quite
helpful. Even if you could install WinXP,
crashes would undoubtedly occur.
Better to just use a new hard drive or
reformat the drive entirely. ■
 Windows XP (Home & Pro)

program, double-click on it to see if the pro- Translation: This error appears when you
gram will run. attempt to install a program designed to run
on older versions of Windows on the new 64-
Error Message: Ole32.dll may cause an bit version of the operating system.
error message in WinXP Solution: You won’t be able to install or
Translation: An outdated version of MSN run 16-bit applications on the new 64-bit ver-
Messenger has caused a memory leak. sion of WinXP. The solution is to obtain a 32-
Solution: This error sometimes includes bit or 64-bit version of the program you are
another message: “Msmsgs.exe has encoun- trying to install. In some cases you can obtain a
tered a problem and needs to close. We are 32-bit installer for the application and then still
sorry for the inconvenience.” The fix is to visit run the older application, even in 16-bit mode.
messenger.msn.com and download the latest
version of the instant-messaging client. System Maintenance Errors
File and system maintenance errors seem
Error Message: “CD Recording Soft- to fall into two categories: routine errors
ware Will Cause Windows to Become with a straightforward solution and more
Unstable” error when you start Win- complex errors that may be a symptom of a
dows more critical problem. In most cases a system
Translation: You are using an outdated maintenance error occurs because you have
version of Easy CD Creator (www.roxio.com). moved files and folders around so much and
Solution: You’ll need to remove the because you have installed so many pro-
Registry entries for Easy CD Creator. Contact grams that Windows is having difficulty
Roxio technical support at www.roxio.com keeping track of all the changes and addi-
/en/support/index.jhtml. However, you may tions. One routine maintenance task that
be able to resolve the problem by upgrading to may help prevent problems: run the Disk
the latest version of Easy Media Creator 7. Defragmenter tool. Click Start, All Programs,
Accessories, System Tools, and Disk
Error Message: Explorer.exe may gener- Defragmenter. The program will perform a
ate an application error when you close disk analysis and then suggest whether you
a folder should run defrag. Just follow the advice of
Translation: Internet Ex-
plorer causes WinXP to freeze
when you open or close folders.
Solution: You may not use
IE for any other task than
browsing the Web, but it’s also
useful for browsing your own
files and folders. Unfortunately
this random error was a prob-
lem with the Service Pack 1
release. No error message
appears on-screen; your com-
puter will just stop responding.
The solution is to download a
new file (Duser.dll) for WinXP Use the Disk Defragmenter as a part of your maintainance
that fixes the problem at routine to help stop errors before they start.
www.microsoft.com/down
loads/details.aspx?display
lang=en&FamilyID=49E589AE-2F93-48DC- the program to decide if your disk needs to
A39A-C9D98DADA7A5. be defragged or not. Run this utility about
Another option: If you have Service Pack 1 once per month, or more often if you are
installed, you can safely browse files by using constantly adding and deleting files, folders,
the My Computer icon on your Desktop. and programs.
Run the Disk Defragmenter program in
Error Message: “Install.exe is not a valid WinXP to make sure the operating system
win32 application” or “Setup.exe is not doesn’t become clogged trying to manage your
a valid win32 application.” files and programs.

PC Errors  39
Windows XP (Home & Pro)

Memory errors occur when your computer runs low on disk space,
you open too many applications at once,

or when the RAM in your computer becomes corrupted.

extracted file. If memory when your
you type in an RAM runs low) is
invalid destination, overloaded, you can
Error Message: Unable to start programs with an .EXEUsing the BIOS on you’ll receive an usu-ally just reboot
extension your computer error that WinXP or adjust the size of
Translation: A virus has infected your computer. incorrectly can cause was unable to cre- the pag-ing file.
Solution: Many of the most destructive viruses will cause EXE new (and harder to ate the directory. Problem solved!
problems. You’ll need to install and run a virus protection pro- diagnose) prob-lems, Microsoft will
gram, such as Symantec’s Norton Anti-Virus 2004 so you should consult undoubtedly
(www.symantec.com). Many of the most powerful antivirus the manual that came address this
programs also include virus-prevention tools that scan incoming with your computer problem in the next
email and can watch for boot sec-tor viruses. or call for technical WinXP ser-vice
support before pack.
Error Message: “The Target can not handle this type ofenabling or disabling
document” error appears when you try to copy a file in any other features. Mem
WinXP SP1 Make sure that if you ory
Translation: This is an operating system bug. do use the BIOS and Erro
Solution: This error occurs when you right-click a file and use the disable disk caching
Send To command to copy a file that is not housed in the My Documents that you save your
rs
folder to some other location, such as a network drive. The solution is to changes in the BIOS. Memory errors
use the Send To command from the Desktop. The bug is also quite occur when your
innocuous: although you will see the error, the file actually copies over Error Message: computer runs low
correctly. Microsoft will address the bug in the next ser-vice pack update. “Bad Command on disk space, you
Struc-ture” error open too many
Error Message: “Delayed Write Failed” error when you managemessage occurs applications at
files in WinXP when you extract once, or when the
Translation: You have selected the Enable Write Caching On Thefiles from a RAM in your
Disk option in your computer’s BIOS or you have used a 40-wire cable compressed folder computer becomes
to connect a UDMA (Ultra-Direct Memory Access) hard drive to your Translation: corrupted.
IDE (Integrated Drive Electronics) controller instead of an 80-wire, 40- You’ve discovered Fortunately most
pin cable. memory problems
another minor bug
Solution: You should replace the 40-wire UDMA cable with the 80- can be resolved
in WinXP when
wire, 40-pin cable (or bring the computer to a service shop to per-form the you try to ex-tract a quite easily, just by
replacement). If that doesn’t solve the problem, you should enter the BIOS compressed file but freeing more space
(usually by pressing the DELETE key as the computer starts up) and only if you type in on your hard drive,
disable the write-caching option. adding a memory
a directory that
module or two, or
does not exist on
closing out of
your computer.
Solution: applica-tions. Some
WinXP has built-in memory errors can
file compres-sion be resolved once
capabilities. This and for all by just
error occurs when rebooting your
you right-click on a com-puter and
compressed file waiting for the
(with a .ZIP Autochk program
extension) and to run, which fixes
decide to extract the common hard drive
file. WinXP presents prob-lems. And if
a dialog box where the virtual memory
you can type in the paging file (which
directory for the provides more
 Error unique screen,
Message: problem. If preventing you
“Fatal System you just from
Of course, other memory problems, such as a corrupted hard drive or happen to be accessing your
Error:
corrupted RAM, are more difficult to diagnose. In those cases you may running Desktop.
0x000000a0
need to experiment with a variety of trou-bleshooting techniques, such WinXP (as
(0x00000002,0
as removing RAM modules one by one until you find the culprit. In opposed to Solution:
some rare cases, you may need to reformat the hard drive and start x00070124,
any other Microsoft is
fresh with a new WinXP installation. 0x00000000,0x working on a fix
operating sys-
00000000)” for this error, but
tem) and you
Error Message: The StgCreateDocFile() function causes an at press time it
decide to
“STG_E_FILEAL-READYEXISTS” error in WinXP Translation: If
unplug the is still
Translation: A memory leak has occurred that’s related to a core you happen to
USB unresolved.
operating system file. own a
(Universal Fortunately, the
Solution: This is a known bug that occurs when a program uses the Microsoft
Serial Bus) workaround is
StgCreateDocFile Sidewinder
cable while rather simple.
Game Pad Pro
WinXP is Just make sure
(not the
starting up, you don’t unplug
Most Unusual joystick
you will see the Sidewinder
model), you
Error Message may expe-
the fatal cable when the
system error system is
rience a
and a blue starting. ■
40  PC Errors
core operating system function in WinXP. It’s actually a code flaw that will cause the memo-ry leak,
leading to additional error messages until the computer becomes unstable and you have to reboot.
The solution is to obtain the WinXP Service Pack 1, available at www
.microsoft.com.
Most Difficult To Fix Error Message: “Your system is low on virtual memory. Windows is increasing
Error Message the size of your virtual memory pag-ing file. During this process memory
requested for some applications may be denied.”
Error Message: “Error 1402. Translation: You are running too many applications at the same time, or there is
Could not open key.” a conflict with Symantec’s Norton Internet Security program.
Solution: If you see this large balloon mes-sage in the lower-right corner of your screen, it’s a
Translation: Microsoft Office 2000 good idea to reboot the computer to free
causes this error when you try to run
the application suite on Windows XP.

Solution: There is a complicated fix to

this error message, which involves some
detailed editing in the system Registry
(not for the uninitiated). One of the prob-
lems with editing the Registry, though, is
that you can do more harm than good if
you enable or disable just one simple
option by mistake. Also, you’ll need to
know how to search for a specific
Registry key (HKEY_LOCAL_MACHINE
on Local Machine in this case). More
importantly, beacuse Office 2000 is sev-
eral versions older than the latest
release, you may experience additional
errors while running Word, Excel, and
other programs—such as unexpected
crashes and a constant reminder to reg-
ister the software. The best solution is to
call Microsoft tech support and discuss
various options, such upgrading to Office
2003 or updating the Windows Registry
with help from the engineer. ■
 Windows XP (Home & Pro)

system resources. In some cases, you can just Adjust the paging file size to prevent virtual
close some applications to free more memory, memory errors from occurring.
although it may just be a matter of time before
the computer starts running too slow. If you Error Message: “System restart has been
are not running more than just a couple of paused: Continue with system restart.
applications, WinXP may be conflicting with Delete restoration data and proceed to
Norton’s Personal Firewall program, especially system boot menu.”
if you have configured that program to start Translation: During hibernation, the com-
automatically by using the Registry as opposed puter accessed memory incorrectly.
to using the WinXP Startup Group folder. Solution: This error occurs on notebooks
For more information about this Symantec occasionally after returning from hibernation,
error (including how to configure the Personal the sleep mode in WinXP. There’s no option
Firewall correctly for WinXP), visit the compa- for returning to the Desktop, so you may lose
ny’s support site at www.symantec.com your work. Use the option to Delete Re-
/techsupport and type the following ID: storation Data And Proceed To System Boot
2000040412261536. Menu, which will cause WinXP to reboot.
Microsoft will fix this problem in a future
Error Message: “System has recovered WinXP update. For now you can set the power
from a serious error DRIVER_IRQL_ management features on your notebook to use
NOT_LESS_OR_EQUAL” standby mode but not hibernate, but only if
Translation: You have corrupted RAM the error occurs frequently.
installed, the wrong memory modules
installed for your computer, or the Windows Error Message: “STOP: 0x00000074
paging file is corrupted. (0x00000003, 0x00000002, 0x80087000)
Solution: This error can occur just after BAD_SYSTEM_CONFIG_INFO” or
you install new RAM chips, so the easiest solu- “The following file is corrupted:
tion is to remove the new RAM (after properly toside.sys”
grounding yourself, either by using a ground- Translation: One of the RAM modules on
ing strap or touching the power supply). If your computer is corrupted or won’t work with
you’re not sure if the RAM your computer correctly.
modules you installed Solution: If you re-
work with your computer, cently upgraded your
you can visit Microsoft’s RAM, try removing the
Knowledge Base and look new chips you installed.
up article number 65416. (Make sure you have
If you know that the properly grounded your-
RAM should work (for self, either with a ground-
example, if the modules ing strap or by touching
came with the computer the power supply.) If you
and have always worked), are using the RAM that
then you might try in- came with your computer,
creasing the paging file try removing one module
size. First, click Start, go at a time and rebooting
to My Computer, right- each time to see if the
Windows XP lets you specify how
click, and select Prop- error reappears. If the
much space Virtual Memory uses.
erties. Click the Advanced error doesn’t occur, re-
button and, under the place the RAM module
Performance tab, click Settings. Click the that is causing the error.
Advanced tab and, under the Virtual (NOTE: The “toside.sys” error only appears if
Memory area, click Change. Click the No you try to boot from the WinXP installation CD
Paging File option and click OK for each as a way to correct the problem. WinXP won’t
open dialog box. Now restart your comput- boot normally or from a CD if a RAM module is
er. Open Properties again for My Computer corrupted.) RS
and go back to the Virtual Memory area.
Click Change and select the System by John Brandon
Managed Size option. Click OK to close each
dialog box again and restart.

PC Errors  41
Windows XP (Home & Pro)

Windows XP
Network & Online
Error Messages
Get Connected & Stay Connected
ired of cryptic error by
browsing to

T
Error another
messages that invadeMessage: known file.
your screen and ruin your“Windows If the network
day, often without providingcannot is not working,
any real advice on how tofind file
prevent their return? We check cabling
under-‘XX.’ and power to
stand. Here are explanationsCheck the
any hubs or
for some of the morespelling
moreand routers in the
common and/or try
frustrating Windows XPagain, or path. If the
error messages and situationstry network is
that occur in WinXP. Forsearching working,
more detailed infor-mationfor the verify the file
on these errors, as well asitem by does exist. Protocol)
errors and difficulties thatclicking diagnostic
aren’t covered here, visitthe Start Error utility
support.microsoft.com. button Message: included in
Oh, and if you’re as sick ofand then “An Windows.
those annoying sounds as youclicking unexpected The utility
are the error messages them-Search.” error runs in a
selves, here’s a quick and easy Translati occurred.” command-
fix: Click Start, Control Panel,on: Translatio line interface
and then Sound, Speech, AndStraightforwa n: This reminiscent
Audio Devices. Click Sound,rd is the message may of the Days
And Audio Devices, then select trans-lation appear when of DOS, and
the Sounds tab. At the bot-tomon this one. opening the we’ve heard
of that panel, under ProgramWindows properties of a many users
Events, you can assign new,can’t find the network con- express
more pleasant sounds (or even file you’ve nection in the frustration
silence) to almost any Windows specified,
Network over the fact
event imagin-able, includingrepresented Connections that the
those pesky errors. Enjoy. here by XX. It
folder. It’s command-
could be a
possible that line window
General network error,
Registry disappears
Networking a mistyped
far too
settings for
Errors file location
quickly to be
the network
or name, or
connection of use.
the file could
be missing. may be
damaged. Translatio
Solution:
n: By default,
Verify that
as soon as a
your network
com-mand
is working
window-
based task finishes, thewin-dow closes itself.
home er. the may indicate a
missing file, or it
Error net- For home may be a symptom
Message: “Anworkin more networ of a nonfunctioning
network.
error hasg on infor king
occurred duringthis matio log This error
configuration ofcomput n, see file.”
Translati such help the uter and try g ipcon
on: An as the Sol affect to open the So itsel fig
uti
unknown Note m ed properties lutio f, and
on:
error has pad, solv Cli netwo for the n: To pref click
occurred but e ck rk network run a ace OK.
Sta
during the the conne connection. com the
rt,
WinXP’s infor pro Ru ction. mand com Erro
attempt tomatio ble n, If it Error line- man r
configure n m. and Message based d Mes
still
typ
your therei e doesn : Manydiagn wit sag
network n reg ’t network ostic h e:
automaticall may svr
work, trou- tool, CM “Ex
32
y. be click bleshootin click D / plor
Solution: hard %sy g Start, K. er.ex
Start,
The stepsto stem explanatio Run, e has
For
attempted byunder root Run, enco
ns involveand exa
the wiz-ard,stand. %\sytype unte
the use of type mpl
along withIf stem regsv red a
32\n r32 IPCONFI in the e, to
notations ofyou’r G, an IP appro run prob
etshe%sys
success ore (Internet priate IPC lem
ll temro
failure forforce
.dll. ot com ON and
each step, ared to
Click %\sys mand FIG need
contained in aturn
OK tem3 ; , s to
log file calledto click clic close
and 2\ole3
Hnetwiz.log, Micr OK. k . We
try 2.dll,
found in yourosoft To Star are
again click
SystemRoot, for pre- t, sorr
to OK,
which istech vent Run y for
open and
C:\WINDOW suppo the . the
the then
S by default.rt, the wind Typ inco
prope restart
You can readlog ow e in nve-
r-ties the
this file withfile from cm nien
for comp
a text editorwill closin d /k ce.”
42  PC Error s
Solution: Install the connection or installing
latest WinXP service a network adapter may
pack at generate this error
Translation: This error www.windowsupdate.c message. Certain
may occur, along-side an om. Click Scan For services that are
Explorer crash, in a Updates and Microsoft required for the task are
multitude of situa-tions. will determine what probably disabled.
One documented situation your machine needs. Solution: Click Start,
is when you attempt to Click an update from Run, type services.msc,
map a drive letter to a the list to install it and and click OK. In the right
network share, either on follow the direc-tions viewing pane, find and
the LAN (local-area the update presents. double-click the Telephony
network) or on the Web, if entry. If the service is
the name of the mapped to Error Message: stopped, click Start and
resource is over 300 “Cannot load Remote change Startup Type to
characters long. A name of Access Service Automatic. Repeat this
that length is unlikely with Connection pro-cess for both the
a network resource on the Manager.” Remote Access Connection
LAN, but it could easily Translation: Manager service and the
happen when mapping to a Attempting to create a Remote Access Auto
Web-based resource. new network Connection Manager
service. the left pane to browse to
HKEY_LOCAL_MACHI
Error Message: NE\SYS-
Various error TEM\CURRENTCONTR
messages reference OLSET\SER -
an error regarding Most VICES\LANMANSERVE
“Remote Procedure Common R\Parameters and then
Call” after which the look in the right pane for
computer an IRPStackSize entry. If it
mysteriously shuts Error exists, double-click it.
down. Message If the IRPStackSize
Translation: You entry does not exist, cre-ate
probably have the The ubiquitous it like this: Right-click in a
Blaster virus. 404 Error blank area of the
Solution: Go to message
www.microsoft.com has been
/security/incident/blast. annoying
asp and follow the surfers for
a
instructions to remove decade now, with its
the virus. headache-inducing
“The page cannot
Error Message:
be found”
“Not enough server
declaration. Be sure
storage is available to
you typed in the
process this com-
URL (Uniform
mand.”
Resource Locator)
correctly. Mistyping
is easy, especially
on long addresses.
And remember:
Internet addresses
use for-ward
slashes (/), not
backslashes (\). ■

Registry editing process,

and do not edit your
Registry without first
backing it up. Do not edit
your Registry without first
understanding how to
restore the Registry from
a backed up ver-sion.
Treat Registry entries as
case sensitive.
Click Start, Run, type
regedit, and click OK.
Use the navigation tree in
 Solution: Go to server can’t translate the
Window www.windowsupdate domain name.
s XP .com and install Solution: Try
(Home & Windows XP SP1 refreshing the page, via
Pro)
(Service Pack 1). either the Refresh button
on the IE toolbar or the F5
Internet- & Email- function key. If that doesn’t
field, and click OK. Related Errors work, check the URL
Exit the Registry and (Uniform Resource
restart the computer. Error Message: Locator; the Internet
“The page cannot be address that you type in) to
Error Message: displayed. Cannot be sure you entered it
“Error 2229: An find server or DNS correctly. If you’re certain
internal error has error.” it’s right, you may need to
occurred.” Translation: The change your DNS server to
Translation: A first part of this message one that sees more domain
Setup.exe software is found at the top of an names. The standard DNS
installa-tion that uses Internet Explorer error servers are government-run
Windows Installer, when page, the second part at and translate only a portion
run across a wireless the bottom. There are of the available domain
network link, may fail and two likely causes. First, extensions. Go the Open
generate this error message the server may not exist. Root Server Confederation
because the wire-less link Second, the server may at support.open-
is dropping data and exist, but your system rsc.org/servers and follow
Windows Installer is can’t connect to it the instructions there. After
unable to handle the errors because your DNS you’ve changed your DNS
in a manner that allows the (Domain Name System) server to one of the more
installation to continue.
Transla third- corrupted ayou’re
tion: party Registry trying to
Norton applicatio entry onconnect to It’s possible that this error
message indicates a
AntiVirus n may the over a corrupt Registry entry;
proceed with caution.
or another have computer LAN.
Sol m This right case sensitive,“open Erro Tra
ution: exists, solutio pane, name the new” r nslati
This fix even n move entry ones, Mes on:
must be thoug require your IRPStackSize. test sag The
implem h the s cursor Press ENTER,the e:
first
ented error change to and thenchang “The
double-click e by sentenc
on the messa s to theNew, page
comput ge is Windo and the cann e is
trying
er being ws click IRPStackSize ot be typical-
to
you’re displa Registr DWO entry. foun ly at
view
trying yed y. DoRD. Underneath
the d. the top
to on not Reme Base, click the HTT
www. of an
connect your attempt mberin radio button toatlanti P IE
to, for local this ifg that select Decimal,c.ocea 404 -
error
it’s machi you areRegist type 15 in then Web file
ry page,
there ne. unfamil not
entries Value Data site. while
that the Warni iar with foun
are d.” the
proble ng: the
PC
Errors
 43
Windows XP (Home & Pro)
n: 404 “Run
Check error time
seco
the even Erro
nd
URL. thou r”
sent
Comm gh and
ence
on you askin
is
mis- can g if
usua
takes succ you
lly
are essfu wish
foun
using lly to
d at
backw load debu
the
ard other g.
slashe page Tra
bot-
s (\) s, the nslati
tom,
when file on:
follo
you prob The
wing
should ably proble
a
use does m is in
page
n’t the
of forwar
code
boiled exist
and for the
rplat slashe
s (/) you Web
e pages,
will
text. and not
Perh mistyp need
your
to
aps ed compu
the filena cont
ter, so
act
most me there
com extens the
is
admi
mon ions. nothin
error The nistr
g you
ator
messmost can do
age comm of
to
that
on on correct
the exten- site.
the
Inter sions actual
Err
net, are error.
or
the .HTM
Me
404 and
ssa
error .HTM
ge:
code L, but
Wh
’s there
en
mea are
vie
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win
is others,
g
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We
ghtf as
b
orwa.PHP, .
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rece
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displ have
err
ay indeed
or
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mes
page d the
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d. ly and
So still
ing
lutio get the
a
 Micro and n.
soft the
Erro applic acti Erro
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Mes includ on Mes
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e Dou beca
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lthough Windows XP is the d setup process
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instal-lations taking place,
too. In certains par Solution:
situations Win98 is actuallys titi Disable the
a viable solution whena on password
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manager suppo that m) oning one others
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r can be ugh a
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Windows 98

• Process Win.ini File
• Load Startup Group Items
Click OK and then allow the requested
restart. If Setup finishes, click Start, Run, and
then type msconfig. Click OK. Click to place a
check mark in the Normal Startup checkbox
and then confirm the requested restart. If the
computer operates properly, you’re done. If it
hangs again proceed to the next paragraph.
Run msconfig again, recheck Selective
Startup, and clear all the checkboxes except
one. Restart the computer. If it doesn’t run
properly, you know the problem lies within
the settings of the one checked startup file.
Make a note of which startup file was selected,
uncheck it, check a different one, and then
restart the computer. Continue this cycle until
you locate the startup file causing the problem.
Go to the Microsoft Knowledge Base and
search for articles related to Win98 and that
startup file.
If all the above steps fail to yield a complet-
ed setup and smooth operation, you probably
have a hardware incompatibility. Shut down
the computer, power it off, and physically dis-
connect the power cable from the computer.
Now, disconnect or remove all nonessential
hardware. Reconnect power and restart the
computer. If Setup completes successfully and
smooth operation follows, shut the computer
down, power it off, remove the power cable,
and reconnect or reinstall a single piece of
hardware. Continue this cycle until you find
the offending device. Either replace that device
with a compatible version, or visit the
Warning SU0141
a drive letter here in an actual error message), computer has the minimum amount of
which is a virtual drive that you can use as if it memory (RAM) required to run
were a real drive. Clear as mud? Read on. Windows 95 (or Windows 98). Do you
Solution: Fortunately, hard drive space has want to continue with Setup?”
gotten so affordable that there’s rarely a real- Translation: Your computer has less than
world need for a compressed drive. 16MB of RAM or you have defective RAM.
Nonetheless, if you’re working with an old Solution: Add more RAM or replace defec-
system and you don’t want to install a new tive RAM. The more RAM you have, the
hard drive, simply free up some space by smoother and faster your computer will run.
Most Hilarious Error Message
Error Message: “Error SU0409
Cannot find the X file.”
Translation: Golly gee, we just couldn’t help ourselves.
Solution: It would appear that Mulder and Scully are forever relegated
to rerun status. Sad but true. Give it up. ■
deleting unnecessary files. Note that even Fortunately the price of RAM has dropped sig-
though you may be installing Win98 to the vir- nificantly over the past few years.
tual drive, the host drive is where you’ll need
to delete files. Error Message: “Warning SU0159 —
The directory X you specified contains a
Error Message: “Warning SU0141 — Windows NT installation. Setup cannot
Setup could not copy files needed for install Windows in this directory. Please
your startup disk. You can still continue choose a different directory.”
with Setup without creating the startup Translation: The directory you have cho-
disk. Click OK to continue.” sen for the Win98 installation, which will be
Translation: Copying startup files to the listed in the error message instead of the X,
floppy disk failed. contains an installation of WinNT.
Solution: Choose another directory, and
bear in mind that multiple installations of
Windows on the same hard drive or partition
can cause confusion and difficulty, especially
when the installations are different versions.
We also recommend going to the Microsoft
Knowledge Base and reading article 289283

Microsoft Knowledge Base to see if there is a Solution: Although the quickest solution is concerning multiboot configurations.
solution to the problem. to skip the creation of a startup disk, this is
also the riskiest path. Try changing to a new Error Message: “Warning SU0160 —
Error Message: “Warning SU0153 — diskette, one without any existing data on it. The directory X which is needed to
Drive X, the host drive for the com- Be sure the write-protect tab is set to the Write install Windows into already contains a
pressed Y drive, must have at least Z position by finding the sliding plastic tab and Windows installation. Please choose a
bytes free to set up Windows. Free some ensuring that it’s closed. If there’s an open different installation directory.”
disk space, and then run Setup again.” space around the tab, slide it closed. If the pro- Translation: You’re trying to install on top
Translation: This computer is using disk cedure still fails, try cleaning out your floppy of an existing Windows installation.
compression to increase available space. The host drive with a can of compressed air. If this fails Solution: Unless you intend to install on top
drive X (the drive letter for the host drive will be your floppy drive may need to be replaced. of an existing installation for repair purposes (in
listed in an actual error message) is the real, which case, the versions need to be identical),
physical hard drive, and it must have enough Error Message: “Warning SU0151 — choose another directory, and bear in mind that
space to create the Y drive (again, you would see Setup could not verify that your multiple installations of Windows on the same
50  PC
Errors
Windows 98
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Windows 98

Windows 98
Startup &
Shutdown Errors
Enter & Exit On Your Terms
tarting up and shutting downthis type of Registry
error, but the key, if it
•
Windows S first step is to
98 can be anarrow
harrowing experience. Win-focus by trying
the
exists:
HKEY_LO
CAL_
C
l
dows attempts to connect toa clean boot of i
its various files, devices, MACHIN
c
and processes at startup andyour computer. E\SYSTE
if it k
finds problems, generatesError M\CURRE
error messages that areMessage: NTCON S
generally less than self- “A TROLSET t
Fatal
explanatory. The same canException 0E \SERVICE a
happen when WindowsHas S\VXD\Sy r
attempts to shut down. HereOccurred at mEvnt. t
is a collection of the error 0028:<XXX
messages that can show up XXXXX> in a
at startup and shutdown,VXD n
along with theirSYMEvent(0 d
explanations, and possible2)+XXXXXX
solutions. R
XX.”
u
Translatio
Fatal n
n: This
Exception behavior can
,
Errors occur if an
s
older version
y
Error Message: “Aof a Symantec
s
fatal exception XX hasprogram
e
occurred at(such as
d
xxxx:xxxxxxxx” Norton
i
Translation: You mayAntiVirus) is
t
see this error when youinstalled.
,
shut down your computer, Solution:
start it up, or even whenTo resolve a
you start a program. XXthis issue, n
indicates the error number,disable the d
while xxxx:xxxxxxxx indi-Symantec
cates the code segment. Symevnt.386
t
Solution: “Clean boot”file by
h
your computer (start yourperforming
e
computer with a minimal setthe following
n
of files). If you’ve worked steps:
with Win98 for some length • Use Registry
c
of time, you’ve undoubtedly Editor to
l
seen a fatal exception error. delete the
i
There can be many causes for following
 ck On Click Start and computer
the Run, type with a
Window msconfig, and Compaq FX-
menu, then click OK. series
click Click the monitor, you
System. System.ini tab, may receive
ini. On double-click an error
the the [boot] message like
menu, branch to this one.
Click Start,
click expand it, and This can
Find. In point to
then right- happen
the Settings, and
click because the
symevn then click version of
Display.drv=P
t.386, Control Panel. USB
npdrvr.drv.
and then Double-click (Universal
Click Clear,
semicolon at the beginning OK, and then Display, click Serial Bus)
of the line that contains Yes when you the Settings support
“symevnt.386.” On the Fileare prompted tab, and then software
menu, click Save and then to restart your click included with
click Exit. Restart yourcomputer. Advanced. some FX-
computer. After Setup hasRepeat steps 2 Click the series monitors
finished success-fully, youand 3. Click Adapter tab, isn’t
can reinstall the affected Select and OK, Change, Next, completely
Symantec program. If you and then click and then click compatible
still have a problem,No when you Display A List with Win98.
contact Symantecare prompted Of All The Solution:
(www.symantec.com). Drivers In A Get the most
to restart your
Specific current
computer.
Error Message: “Fatal Location, So version of the
Exception 0D” Using ATI You Can USB support
All-in-Wonder Pro Video Select The software for
Adapter Driver You FX-series
Translation: After you Want. Click monitors from
install one of the ATI All- Next and then HP/Compaq
In-Wonder Pro video click the ATI (www.hp.com
adapter drivers version 5.0 All-In-Wonder
).
or later provided by ATI, Pro dated
you may receive this error 5/11/98. Click Error
message on a blue screen. Next, click Message:
This can happen under Next, and then “A fatal
either of the following click Finish. exception 0E
conditions: Click Apply has
1• You are using a program and Close, and occurred at
written to use fea-tures of the then restart 0028:C02A0
Windows 3.x 16-bit video your 201 in VXD
device drivers that aren’t computer. IOS(04)+000
available in the 32-bit video 01FC9”
device drivers used in Error Translation
Windows 98/Me. Message: : When Setup
“A Fatal restarts your
2• You are using a program
Exception com-puter for
that installs an older
0E has the last time
version of a multimedia occurred at during Win98
program. 0028:C001 installation, you
AEEB” could get this
Solution: Contact ATI
Translati error message
Customer Care
on: When on a blue
(www.ati.com/support) to
you try to screen. This can
get the correct drivers for
shut down happen if Corel
your video adapter. To work
your CD Creator 2.0
around this behavior, follow
Win98- is installed on
these steps: Restart your
based your computer.
computer in Safe mode.
Windows isn’t compatibleinstalled by Creator 2.0.
with the Cdraspi.vxd fileCorel CD
54  PC Errors
 Windows 98

Solution: Start Windows in Safe mode correct application gets the correct information Translation: When you start your comput-
Mode). Click Start, point to Find, and then from the hardware). er, you may receive this error message on a
click Files Or Folders. In the Named box, Solution: Download and install the latest blue screen. This issue can occur if the
type cdraspi.vxd, and then click Find Now. Matrox video driver for your video adapter Sb16.vxd file is located in the C:\WIN-
In the list of found files, right-click the from the Matrox Web site (www.matrox.com). DOWS\SYSTEM\Iosubsys folder.
Cdraspi.vxd file, and then click Rename. Solution: Rename the Sb16.vxd file in the
Type a new name for the Cdraspi.vxd file Error Message: “A fatal exception 06 has C:\WINDOWS\SYSTEM\Iosubsys folder by
(such as Cdraspi.xxx) and then press ENTER. occurred at xxxx:xxxxxxxx. The current following these steps: Restart your computer
Restart your computer normally. application will be terminated.” in Safe Mode. Click Start, point to Find, and
then click Files Or Folders. In the
Error Message: “Fatal Exception Named box, type sb16.vxd and
0E at 0028:c028bac6 in VXD click Find Now. In the list of
Vwin32(05)+0000281a dmistart found files, right-click the Sb16
timed out waiting for INIT- .vxd file that is located in the
COMPLETE message from C:\WINDOWS\SYSTEM\
c:\programfiles\intel\ldcm\ IOSUBSYS folder, and then click
win32sl.exe -i -r ia error, ..\..\ Rename. Type sb16.old, press
dmispio.cpp::320 unable to reg- ENTER, and then restart your
ister with service provider.” or computer.
“Microsoft visual C++ runtime
library: runtime error! c:\program Windows Protection
files\intel\ldcm\ci\ia\ciamngr.exe Fatal Exception Error Errors
abnormal program termination.” or
“dmistart caused an IPF in module dmistart Translation: If you press CTRL-ALT- Error Message: “While initializing
.exe at 015f:00401a0c” DELETE twice on a USB keyboard in Win- device XX Windows Protection Error”
Translation: After upgrading to Win98, dows, you may receive this error message on Translation: Windows Protection error mes-
you could receive one or more of these error a blue screen. sages can occur under a number of conditions.
messages. You could also receive a series of Solution: Don’t do that. Restarting Windows Solution: Start Win98 in Safe Mode. If you
“Invalid page fault” error messages in files by pressing CTRL-ALT-DELETE twice causes do not receive the error message when you
with the .AC extension. This can show up if Windows to halt most processes and should be start your computer in Safe Mode or when you
your computer automatically starts the third- used only when the normal shutdown process is shut down your computer from Safe Mode,
party DMI (Desktop Management Interface) not possible. Use the Shut Down command on search the Microsoft Knowledge Base for the
Start utility. the Start menu to restart your computer. error message code. If you receive the error
Solution: Contact the manufacturer of the message when you attempt to start the com-
DMIStart utility to inquire about the availability Error Message: Win98 Shutdown puter in Safe Mode, follow the steps listed
of a fix for this issue. To work around this issue, Generates “Fatal 0E” Error Messages with below to restore the Registry. Boot the comput-
disable the DMIStart utility. Restart the com- Alps Electric USB Server er from an EBD (Emergency Boot Disk). If you
puter in Safe Mode, click Start, point to Translation: On Compaq computers with do not have an EBD, view one of the following
Programs, point to Accessories, point to System Alps Electric USB Server, you may receive a articles in the Microsoft Knowledge Base (sup-
Tools, and then click System Information. On “Fatal 0E” error message when you shut down port.microsoft.com):
the Tools menu, click System Configuration the computer. Win98 supports USB, and the • 267287 How to Create a Startup Disk in
Utility. On the Startup tab, click to clear the Alps server isn’t required, but Windows doesn’t Windows
checkbox next to DMIStart. Click OK. When you disable this program during installation. • 187632 How to create a Win98 Startup Disk
are prompted to restart the computer, click Yes. Solution: Contact Compaq for information Follow the steps in the following articles that
about an update to correct this behavior. You correspond to your Operating System.
Error Message: “A Fatal Exception 0E has can also disable this software. However, doing • 221512 How to Manually Restore the Win98
occurred at 0028:C00082CD in VxD this affects your ability to control some features Registry
VMM(01) +000072CD” on the monitor. To disable this software, click
Translation: When you attempt to shut Start, click Run, type msconfig, and then click Or, if your computer is a Plug and Play
down or restart your computer, you may get OK. In the System Configuration utility, click computer, reinstall Windows by using the
this error message if you are using a Matrox the Startup tab, click to clear the Alps Electric setup /p I command.
video adapter. This issue can show up if you USB Server checkbox, and then click OK. After Verify that the computer’s CMOS (comple-
have an incompatible or early version of a you make this change, restart your computer. mentary metal-oxide semiconductor) settings
Matrox video driver installed on your computer. are correct. For information about how to
The VxD in the error message refers to a virtual Error Message: “Fatal Exception Error change CMOS settings on your computer,
device driver (a simulation buffer between Message in VXD IOS(04). The current view the computer’s documentation or contact
applications and hardware than ensures that the application will be terminated” the computer manufacturer.

PC Errors  55
Windows 98

Error Message: “Windows Protection most cases, a program or component with ([folder] should be the name of the folder you
Error,” or your computer may stop re- drivers designed for use with Win98 will also took note of.) Restart your computer. If this
sponding (hang) while displaying the be listed in the Add/Remove Programs tool method doesn’t work, try this: Using a text edi-
“Windows is Shutting Down” message. in Control Panel. Following the instructions tor (such as Notepad), edit the Autoexec.bat file
Translation: When you try to shut down a in the first step should correct the problem. and add or modify the PATH line so that it
computer that is running Win98 and the floppy • If the error message still occurs after follow- includes the C:\WINDOWS\System folder. For
drive light is on, you may experience one or ing the instructions above, or it does not example, add the following line to your
more of these symptoms. Your antivirus pro- apply, extract the missing file from the Win98 Autoexec.bat file: path=c:\windows\system.
gram is causing the computer to stop respond- CD-ROM as follows: Click Start, point to
ing when you shut down. Programs, point to Accessories, point to Error Message: “TASKMON caused an
Solution: Contact the manufacturer of your System Tools, and then click System Infor- invalid page fault in module KER-
antivirus program to inquire about the availabil- mation. On the Tools menu, click System File NEL32.DLL,” or “EXPLORER caused an
ity of a fix for this issue. Checker. Click Extract One File From Instal- invalid page fault in module KER-
To work around this issue, configure your lation Disk, type the name of the file you NEL32.DLL.”
antivirus program not to scan floppy disk drives want to extract in the Specify The System File Translation: When you attempt to start or
when you shut down your computer. You Would Like To Restore box, and then shut down Win98 or start Windows Explorer,
click Start. In the Restore From box, type the you may receive one of the error messages.
File Missing Or Damaged path to the Win98 folder on the Win98 CD- This can happen if log files in the C:\WIN-
ROM. Type the destination folder in the Save DOWS\Applog folder are damaged. When you
Error Message: “The Windows registry or File In box if necessary, and then click OK. shut down Win98, the Task Monitor tool
SYSTEM.INI file refers to this attempts to update the log files, and
device file, but the device file no when it can’t, the error message occurs.
longer exists. A Windows virtual Solution: Double-click My Com-
device driver (VxD) referenced in puter on the Desktop. Double-click
the System.ini file or registry is the drive that contains the Windows
missing or damaged.” folder. On the View menu, click
Translation: At startup, you may Folder Options.
receive the error message stating a file Click the View tab. Under the
is missing. (NOTE: The specific file may Hidden Files section, click Show All
not be named.) Files. Click OK.
This error message can occur for Double-click the Windows folder.
either of the following reasons: Right-click the Applog folder, click
• One of the StaticVxD values in the Applications as seemingly stable as Windows Explorer can trigger Rename, type a new name for the
Registry contains invalid data. For an error when shutting down Window 98. The program itself is not folder (such as Applog2), and then
example, the value is blank or con- the real culprit; you’ll need to look for any error codes that show up press ENTER. Restart your computer.
tains only spaces. In this case, the in order to hunt down the real problem. The Applog folder and log files are re-
missing device driver is not named created automatically.
in the error message. Click OK, click OK, and then click Yes when
Solution: Follow each step below until you you are prompted to restart your computer. Error Message: “Msgsrv32 Caused a
don’t get the error any longer: General Protection Fault in User.exe”
• If you have recently removed a program or Error Message: “VMM32.VXD Is Re- Translation: This error message may show
component, reinstall the program or compo- quired to Run Windows. . .” up when you shut down. This behavior can
nent, and then run the uninstall tool, if one is Translation: This problem may happen if occur if you have faulty computer hardware or a
available. If no uninstall tool is available for the C:\WINDOWS\System folder is missing damaged driver or program, or if Windows’
the program or component, contact the manu- or renamed, or if the PATH line in the core files are damaged.
facturer to obtain instructions on uninstalling. Autoexec.bat file is missing or does not include Solution: To work around this behavior,
• If the missing device driver has a .386 exten- the C:\WINDOWS\System folder. you must first determine whether it is caused
sion, disable the line referring to this device Solution: Try this first: At the command by software or hardware. If you restart your
driver in the System.ini file by placing a prompt, type dir vmm32.vxd /s. If the computer in Safe Mode and the error message
semicolon at the beginning of the line. For Vmm32.vxd file is not found, you must install does not occur, the origin is more likely to be a
example, where XX is the file name and the Win98 again. If the Vmm32.vxd file is found, driver or program. If you restart your comput-
line referencing the missing device driver note the folder in which it is located and then er in Safe Mode and the error message does
reads: device=XX.386, change the line to continue with the next step. occur, the issue is more likely to be hardware
read: ;device=XX.386. At the command prompt, type the following or damaged Windows core files. Restart your
• If the missing device driver has a .VXD exten- commands; press ENTER after each command: computer in Safe Mode. Test your computer in
sion, it is a driver designed for use with cd windows Safe Mode. If you don’t get the error message,
Win98 and is referenced in the Registry. In ren [folder] system use the following steps with the System

56  PC Errors
Windows 98
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Windows 98

Windows 98
Hardware Errors
Decipher The Undecipherable
hen it was introduced,Compiling a malfunc-
list of every tioning T
Windows 98 W was a
error found in
Win98
step up from Windows 95,how to correct
and
hardware are
commonly
r
a
offering new features, new caused by n
errors, and newthem all is a problems s
annoyances. But that wasmonumental with drivers,
six years l
ago; ancient, by technologytask, but read so it is a
standards. Microsoft stillon for a variety important to t
offers support for Win98,of different keep drivers i
but many third-party hardware- current and o
developers do not, whichrelated errors monitor them n
creates a troublesomethat most users for conflicts :
situation for any com-puterwill encounter with more
user still using Win98.sooner or later. recently- T
Getting new dri-vers or installed h
updated products can be all
D drivers. i
but impossible. That much r s
aside, the fact that some i Error
people still use Win98 v Message: s
makes a clear statement e “CD-RW is h
about the venerable r not under o
operating sys-tem’s staying Direct w
power and its ability to per- CD’s
form as needed in most E
control” u
situations. r p
But, let’s face it: Few r
things can be more dis- o i
couraging than trying to r f
figure out a problem whose
s
solution repeatedly escapes y
Computer
you. No end of stress and o
drivers are
frustration can come from a u
system files
critical error that crashes
that dictate
your computer every time t
you fix it. Win98 was good
how a
r
for its time, but for every
computer
y
good feature it had, there
interacts with
was a major bug just around
its hardware;
t
the corner waiting to bethese files
o
found; a problem some users enable the
still deal with today. computer to
a
Fortunately, Microsoft’s communicate
Support Center andwith and
w
Knowledge Base both control all of
r
continue to provide some its installed
i
help in correcting errors andhardware. t
problems with Win98.Errors with
e
 DirectCD, go problem can
actio to happen
n www.roxio.co when
and m/en/sup devices have
you port/ecdc/soft drivers that
a ware_updates were loaded
Rico v6.jhtml#A into the
h and click the [386Enh]
CD- bottom (which
RW download stands for
drive link. You will 386
are need to Enhanced
runni register at the Mode, an
ng Roxio Web operational Registry
Dire site in order
mode in files.
ctCD to access the
older According to
soft download,
Windows Microsoft’s
ware but once that
versions) Support
. is done, run
section of Center, the
syste the EXE file
the following
m that
devices are
lacks downloads to
known to
an your
have this
up- computer.
problem:
Adap After all of
Cis
tec this, the issue 128
drive should be 4.3
r, fixed. If not, 86
whic you may want fro
h to consider m
it upgrading to Can
from a more on
comm current Mu
unicat product, such ltip
ing as Roxio’s ass
with Easy CD & Lex
the DVD Creator 01.
CD- 7. 386
RW fro
drive Error m
Solution: To correct Message: Lex
to get a current version of“Error mar
the Adaptec dri-ver. Manywriting to k
of Adaptec’s programsLPTx for Lex
are now handled byPrinter XX, sw2
Roxio, however, so you’llthere may .38
need to contact them tobe a 6
get the driver. Whenproblem fro
Roxio took overwith the m
programs in the AdaptecNetwork or Lex
product line, it bundledpassword is mar
DirectCD into the Easyincor-rect.” k
CD & DVD CreatorOr when Mp
software package. All ofyou install a ass.
this may seem a bitprinter, you 386
confusing, but the goodmay not be fro
news is that support forable to print m
this program hasn’t goneafter you Can
away, it has simplyrestart the on
switched names andcomputer. Mu
locations. Translatio ltip
To download then: This ass
updated driver file for Okiport
 .386 from Okidata Click the and choose lines by
laser printers Accessories to open it adding a
Sumovmi.386 from sub-menu, with semicolon (;)
Panasonic KXP- and you Notepad. at the
6100 laser printers should be (Be careful beginning of
Vcpd.386 able to open not to make the line:
Vecpd.386 from the Windows any other 1• DEVICE=
Netscape Explorer. changes to <path>\Cis1
Navigator Within the the file.) 284.386
Hpypeppy.386 Windows Find the 2• DEVICE=
from HP Explorer, [386Enh] <path>\Lex0
click on the section, and 1.386
Solution: To fix thisWindows then 3• DEVICE=
problem, you need tofolder, and Microsoft <path>\Okip
change your system.ini locate the Support ort.386
file to correct the way theSystem.ini Center
4• DEVICE=
devices were entered. To file. suggests
<path>\Sum
make this change, open Right- disabling
ovmi.386
the Start Menu and goclick the
into the Program section.System.ini, following
60  PC Errors
 Windows 98

• DEVICE=<path>\Vcpd.386 Artisoft. Contact information is available at Audio Device. Then click Next and Finish,
• DEVICE=<path>\Vecpd.386 www.artisoft.com, though we could not find then select Yes.
updated drivers on that site. Go back into the Control Panel once again
After making any necessary corrections, and select the System icon this time. Go into
save and exit the file. Then restart your Error Message: “Please insert an audio the Device Manager by selecting the appro-
computer. If the problem persists, return to compact disc,” or “Data or no disc priate tab at the top, and then click the plus
the system.ini file and disable any line in loaded” when trying to run the sign (+) next to the CD-ROM branch to ex-
the [386Enh] section that ends in an exten- Microsoft CD player. pand its options. Select the CD-ROM drive
sion .386. Translation: Your computer is unable to from the available options, and select the
read the CD in your CD drive. This may Properties button. From there, click the
Error Message: “Spool32 caused mean there is a problem with your CD or Settings tab and choose the option to clear
an invalid page fault in module your CD drive, but most likely it means that the DMA (direct memory access). Then click
WNPP32.DLL” when trying to print there’s a problem with your driver. OK twice. Now your driver should be
on a LANtastic network printer. Solution: The first thing you should successfully reinstalled, which should
Translation: This error is caused by a check in an instance such as this is the condi- correct any problems you’re having with the
driver problem with your printer, causing a tion of the CD in the drive. If there is no CD CD-ROM drive.
communication error between your computer in the drive, or the CD is damaged or con- If none of this worked, however, it is quite
and the network printer. It can be caused by tains an error with the data, then the fault possible you have a problem with the CD
either an error in your real-mode LANtastic isn’t with your hardware; you simply need to drive itself. If this turns out to be the case, the
drivers, or your Artisoft Lantnet drivers may replace the compact disc. If you have multi- easiest solution would just be to replace the
be out-of-date. ple CD drives, try putting the defective drive with new hardware.
Solution: To correct the disc in a different drive and
possible errors, you need check to see if the player will System Registry Errors
to either fix your LANtastic read it then. The system Registry files dictate what pro-
drivers or you need to get If everything with the phys- grams are installed and loaded upon startup.
an updated version of the ical media seems to be in Errors in these files can cause software to be
Artisoft Lantnet driver. order, it’s worth reinstalling loaded improperly, and can cause malfunc-
A malfunctioning CD drive
To fix the LANtastic dri- the driver to correct any pos- tions with different hardware interfaces.
vers, you will need to edit the can cause this error. sible errors with it. Access Changing these files can be dangerous if
Startnet.bat file in order to dis- your Control Panel (go to the done carelessly because it can remove inte-
able its “net use lptx” statement. To find the Start Menu, click Settings, and then select gral parts of your operating system. It is
file with the search tool, go into the Start the Control Panel). Select the Multimedia always a good idea to make a backup copy
Menu and select Find. Click on the Files or icon and click the Devices tab. Find the of these files before changing them, and
Folders option, and type startnet.bat into the Media Control Devices take care to only make
Name box. Click Find Now. After a quick branch in the displayed specific changes.
search, the file should appear in the list of tree and click it to ex-
found files. pand it. Then select the
Right-click this file and select Properties CD Audio Device con- Error Message: “Can-
from the menu of options. If Read Only is trol, and click the Prop- not find autorun.exe”
checked, click it to remove the check and erties button. when trying to ac-
allow the file to be edited. Then right-click From this point, click cess a hard drive; the
the file again and open the file with the Remove and then Yes hard disk icon in My
Notepad text editor. Inside the editor, press when prompted. Click Computer appears as
CTRL-F to bring up the search tool. In the OK twice, and you will a CD drive icon.
Use Windows 98’s Find command to
find field, type net use lptx and click on the have to restart your Translation: This
Find button. This should place the cursor at computer. track down critical system files. error occurs when you
the proper statement; if it does not, make When your computer have an autorun file in
sure the case-sensitive box is not checked and has been restarted, go back into the Control the root directory of your hard drive.
the phrase was typed correctly. When you Panel (from the Start Menu, click Settings Autorun files are files that cause a CD to
find the statement, type rem before it to edit and the Control Panel). Instead of going back automatically load up and start running
the statement out. Save and close the file, and to Multimedia, this time double-click the a program when a disc is placed in the
then restart your computer. (If this change Add New Hardware icon. Click Next twice, CD drive.
causes errors, you can easily undo the change and choose the option to select the new hard- Solution: Fixing this problem is relatively
by deleting the newly added “rem.”) ware from a list. Select the sound controllers simple. All that is required is to find the
If this doesn’t work, you may need to from the list and click the Next button. Then, affected file and rename it.
change the driver. To get an up-to-date in the list of manufacturers select Microsoft The file should be located in the root
Lantnet driver, you will need to contact MCI, and in the list of models click the CD directory (the very first folder in the drive,

PC Errors  61
Windows 98

which contains all the other folders and

files on the hard drive; typically labeled Most Hilarious Error Message
“C:”) of the affected hard drive. To find
Error Message: Win98 reboots continuously or locks up with more than 1.5GB of memory.
the file, you can do one of two things:
Search for the file manually, or use
Translation: Win98 was never designed to handle as much memory as is commonly
Win98’s built-in search capabilities.
available today; 1GB is too much for it and actually causes it to become less stable,
To find it manually, first go into My
Computer (go to the Start Menu and click even causing critical errors like a perpetual reboot cycle or simply locking up.
the My Computer icon). Within the My
Solution: The easiest solution to this problem is to not install so much memory on
Computer folder, open the affected hard
a machine running Win98: If your computer’s processor is capable of dealing with
drive, which should put you in the root
that amount of RAM, you should consider upgrading to a more suitable operating
directory. In the list of files shown, you
system. However, if you have already invested in the superfluous RAM, and can’t
should be able to find Autorun.inf.
upgrade to Windows 2000 or XP, then there is a solution for you.
To find the file with the search tool, go into
If you add “MaxPhysPage=400000” to the [386enh] section of the System.ini file, you
the Start Menu and select Find. Click the Files
will limit the amount of RAM that Win98 has access to. This intentionally disables the
or Folders option, and type autorun.inf into
addi-tional RAM, making it even more worthless with the older OS. To make this change,
the Name box. Click Find Now. After a quick
go into the Start Menu and go into the Programs section. Click on the Accessories
search, Autorun.inf should appear in the list of
submenu, and you should be able to open the Windows Explorer. Within the Windows
found files. Right-click this file and select
Explorer, click the Windows folder and locate the System.ini file.
Properties from the menu of options. If Read
Right-click System.ini, and choose to open it with Notepad (be careful not to make
Only is checked, click it to remove the check
and allow the file to be edited. Then, right- any other changes to the file). Find the [386Enh] section, and add the line
click the file again and select the Rename “MaxPhysPage=400000” in it. Save the file, close it, and restart your computer. ■
option. Rename the file to autorun.x and press
ENTER. This will hide the file from
installed. This prob-lem occurs because recom-mend that you If they exist, also
any processes your computer’s Registry files still contain always back up the remove:
looking for it entries for a different kind of pointing Registry before HKEY_LOCAL_
without deleting device, so Windows does not install the attempting any MACHINE\ENUM
any necessary data. new ones. Registry fix. \
When you restart Solution: Correcting these problems The next step is ROOT\MOUSE\<n
your computer, your requires editing your Registry files. to remove the nnn>; again, where
hard drive should
Always make a backup copy of your Registry entries <nnnn> is an
Registry files (System.dat, User.dat) that no longer incremental four-
resume working
before editing them, whatever the
Tread lightly in the
apply to your com- digit number that
normally. circumstances. puter’s current starts at 0000.
The first step to correcting your RegistryRegistry Editor, and setup. The entries
Error Message: files is to save them. Click the Start button always back up your to look for, Both of the
Windows does not and select the Run option. In the text box, Registry before according to the following Registry
detect Some Plug type regedit and click OK. This will bringmaking changes. Microsoft Support keys also need to be
and Play pointers, up the Registry menu; select Export Center, are: removed, if they are
and running the Registry File. When saving the Registry HKEY_LOCAL_M there: H K E Y _ L
Add New file, be sure to save it in a location you are folder of ACHINE\SYSTEM\ O CAL_ MACH
Hardware Wizard personalized
familiar with and use frequently, such as the CURRENTCONTRO INE\ENUM\
does not correct documents. Name
Desktop or a LSET\SERVICES\CL Serenum
the problem. the file something ASS HKEY_LOC
Translation: meaningful that
Certain Plug and \MOUSE\<nnnn>, AL_MACHIN
will be easy for you
Play devices (such as where <nnnn> is an E \ S O F T -
to remember, such
the Microsoft Plug incre-mental four- WARE\LOGITECH\
as Registrybak, and
and Play Serial save it. digit number that Mouseware
Mouse, Microsoft NOTE: Taking the starts at 0000.
EasyBall, Microsoft Then go back to the
extra minute to
IntelliMouse) don’t perform this backup
Desktop, right-click
work with Win98 before any Registry the My Computer
because the system change, no matter how icon, and select
does not minor the change may Properties. Select the
automatically seem, can save you Device Manager
recognize them when quite a lot of heartache section from the tabs
they are first down the road. We above. In the list of
system devices, the system should automatically detect the PCMCIA (Personal error occurs because your computer’s
select each pointing connected pointers and they should begin to Computer Memory the software System.ini file (which
device and press the work. Card International included with the is an initialization file
Remove button, and Association) modem has created that stores
then click OK. When Error Message: “Unable to openmodem. an invalid entry in configuration data).
you restart Windows, port” when trying to use the Angia Translation: This Correcting
62  PC Errors
 Windows 98

the error involves editing this file to repair an LS-120 drive, despite having addi- Properties from the menu of options. If Read
the software’s error. Be as careful with this tional space on the drive and having it Only is checked, click it to remove the check
file as you would be with a Registry change. set as write-enabled. and allow the file to be edited. Then, right-
Solution: To make this change, open Translation: A file called ‘Pgrmcvsd.vxd’ click the file again and select the Rename
the Start Menu and go into the Program is being improperly loaded from your com- option. Rename the file to Pgrmcvsd.x and
section. Click the Accessories submenu, and puter’s hard drive, which is preventing the press ENTER. This will hide the file from any
you should be able to open the Windows drive from writing data properly. processes looking for it without deleting any
Explorer. Within the Windows Explorer, Solution: Fixing this problem is relatively necessary data
click on the Windows folder, and locate the simple, and quite comparable to the “Cannot When you restart your computer, your
System.ini file. LS-120 drive should resume
Right-click System.ini and working normally.
choose to open it with Notepad
(be careful not to make any other Error Message: “Invalid
changes to the file). Press down Drive Specifications” after
CTRL-F to start Notepad’s search booting your computer from
tool, and type [Boot] in the Find a floppy boot disk.
field. Run the search, which Translation: This problem
should set the cursor at the occurs when you do not follow
[Boot] section of the System.ini the proper instructions for boot-
file. In this section, locate the line ing from a floppy diskette while
“Comm.drv=” and change it to using a drive-overlay program.
read “Comm.drv=Comm.drv.” The drive overlay prevents users
Save and close the file, and then from accessing the hard drive if
restart Windows. booting from a floppy.
Solution: To correct this prob-
Loading Errors Windows Explorer can help you find the System.ini file, which may be the lem, you need to load the drive
Load processes on your sys- cause of an “Unable to open port” error. overlay program before booting
tem can create problems if they the computer from the floppy
are in error, as they can load diskette; refer to the manuals and
components of your computer improperly. find autorun.exe” error above; as with that documentation that came with the overlay
This can create errors in the way your system error, all you need to do is find the file that’s software for assistance in doing this.
reads from the different drives to which it is causing the problem and rename it. To find
connected. Fortunately, these errors are often the file with the search tool, go into the Start Hardware Setup Errors
easy to correct. Menu and select Find. Click the Files or Some of the most common and most simple
Folders option, and enter Pgrmcvsd.vxd into errors can stem from setup and connection
Error Message: “Cannot copy file to the Name box. Click Find Now. After a quick errors. These typically result from hardware
disk, the disk may be full or write-pro- search, the file should appear in the list of being installed improperly, either in the physi-
tected,” when trying to write data with found files. Right-click this file and select cal connection or the way the hardware was
integrated into the system. Plug and Play and
USB (Universal Serial Bus) ports have elimi-
Most Common Error Message nated some of the issues with hardware inte-
gration, but in earlier systems running on
Error Message: “The Windows 98 CD was not found in your CD-ROM drive.” Win98 they can still be problems.

Translation: This error occurs when Win98 tries to update its system files (usually to add Error Message: “While initializing
or modify a driver) and cannot find the necessary files, either on the system or on the device vkd - Windows Protection Error
Win98 CD. This error may be as simple as not having the right CD in the CD drive, but it - You need to restart your computer”
typically happens when Win98 was installed from a source other than the CD, such as a upon startup.
shared network installation. Translation: This means that the key-
board failed to initialize on startup, and is
Solution: If you have access to the Win98 CD, insert it into your CD ROM drive and click generally a good indication of a failed piece
Retry. If you installed Win98 from a different source, you will have to locate the necessary of hardware, or possibly a simple connec-
folders manually. Click the Browse button and select the file folder Win98 was originally tion issue.
installed from. If the file cannot be found in either the original Windows directory or the Solution: Turn off the computer, and then
Win98 CD, you may need to contact Microsoft (www.microsoft.com), or the third-party disconnect the keyboard from the machine
producers of your software to acquire the necessary driver files. ■ before reconnecting it. Be sure to insert the
plug securely into the port. If the error

PC Errors  63
Windows 98

computer up in Safe Mode first, to access

Most Unusual Error Message your system settings.
To enter Safe Mode, restart your computer
Error Message: “An error occurred while Windows was working with the Control Panel and hold down the CTRL key. This should
file ...\SYSTEM\JOY.CPL” when trying to open the Game Controllers application in the bring up the Win98 Startup menus, which
Control Panel. gives you a set of boot options for Win98.
(If the CTRL key does not bring up the
Translation: This error occurs because a DLL (Dynamic Link Library) file is corrupt or Win98 Startup Menus, restart and try the
missing. These files typically contain functions required for applications, although they F8 key instead.)
may also contain data used by those applications. The specific file in this case is Select Safe Mode, which disables most
Dinput.dll. Windows functions but grants enough access
so that users can troubleshoot and fix their
Solution: First step in repairing this DLL file is finding out whether it is missing or dam- computers. Your Desktop will load with a
aged. minimal set of drivers, which may mean
To find the file with the search tool, go into the Start Menu and select Find. Click the your desktop will look quite a bit different.
Files or Folders option, and type dinput.dll into the Name box. Click Find Now. After a Don’t panic; everything is still there, but
quick search, the file should appear in the list of found files. If it does not, then the file is sometimes certain video drivers will not
missing. If the file does appear, then it needs to be renamed because it is corrupt. load, which explains the odd appearance of
Right-click this file and select Properties. If Read Only is checked, click on it to remove your Desktop.
the check and allow the file to be edited. Then, right-click the file again and select the Go to the Start Menu and click the Control
Rename option. Rename the file dinput.x and press ENTER. This will hide the file from Panel. Then select the System icon and bring
any processes looking for it without deleting any necessary data. up the Device Manager by clicking on the
Next, you must find a fresh version of the file. Insert your original Win98 CD-ROM. If matching tab at the top. In the list of devices,
Windows setup automatically loads, close the program. Go through the process of finding locate the System Devices branch, and click
the DLL file again, but this time search on the CD instead of the hard drive. Once you find the plus sign (+) to expand it. Find the PCI
the file, go into the Start Menu and click Run. Type sfc into the command prompt to Bus device and click it to bring up its details.
extract a file from the Windows CD. Select the option to extract a single file and then Select the Properties button to bring up the
select Browse to locate the file, or type in the path name for the file if you previously in-depth details for the PCI (Peripheral
found it. Once the proper file is selected, click OK and follow the directions to finish Component Interconnect) Bus, and click the
extracting the file. ■ IRQ Steering tab. The Use IRQ Steering
checkbox should be selected; you’ll want to
click this checkbox to deselect it (remove the
repeats itself, try your keyboard on another the Models box. Click the model of the moni- check mark). That done, click the OK button
computer, and try another keyboard on that tor you are using and select OK twice, and and restart your computer.
computer; if the keyboard doesn’t work on the problem should be Once IRQ steering is
either computer, then it must be damaged corrected. disabled, the BIOS will be
and should be replaced. able to assign its own IRQ
Error Message: “Error and take precedence over
Error Message: Setup does not always writing to drive C:” other hardware.
retain information on your current displayed on a blue
monitor type when upgrading to, or screen at startup. Memory Errors
reinstalling Win98. Translation: The com- Memory is an integral
Translation: When you upgrade to puter is telling you that part of your computer,
Win98 from Win95, or if you just reinstall there is a problem with storing the details and
Win98, it’s possible that your monitor data your BIOS (Basic Input processes needed to run
could be lost and your monitor will show up /Output System). More its operating system and
as ‘Unknown Monitor’ in the device settings. than likely, Windows has other programs. If there
Solution: To correct this problem, you created a problem with Click the Virtual Memory button to is a problem accessing
must manually pick your monitor type. First, the IRQ (Interupt Re- free up more system memory. either your computer’s
go into the Control Panel by going through quest Line, which allows RAM or its storage de-
the Start Menu and then the Settings icon. the BIOS to communicate vices, it may be unable to
Select the Display icon and click the Settings with the hard drive) by assigning another load the information needed to run properly.
tab, and click the Advanced button to bring device to the same IRQ and creating a critical These errors can be mild or severe, from cor-
up your monitor’s advanced settings. Select device conflict. rupt data sectors and bad file information to
the Monitor tab and click Change. Then, in Solution: One of the ways to correct this an inability to run at all. Here we present a
the Manufacturers box, select the manufac- problem is to disable your computer’s IRQ sampling of common memory errors and
turer for your monitor and move on to steering. This will require you to start your how to solve them.
64  PC
Errors
Windows 98
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Windows 98

Windows 98
Software Errors
Don’t Get Shut Down
ven if they don’t know thethese errors previously
are: deleted, the d
1• Renaming
names, most EWindows error can e
also occur.
users are familiar withor deleting l
some of the more deadlyfiles
Solution
e
errors commonly en-2• Installing : Because
t
countered during routineor the e
use: general protec-tionuninstalling uninstallatio
fault, fatal exception error,files n rou-tine t
3• Incorrect
invalid page fault, illegal cannot h
shutdown, insufficientcharacters in proceed e
memory, runtime error, andfilenames without the
the infamous “blue screen”
4• General log file, you f
error. Often, the only way
drive errors must i
around these errors is
5•
to reboot your system and Directory
manually l
hope for the best. There errors delete the e
is hope, however. Some file. If you ,
error messages Though still can’t t
are clearly defined, and there are r
using resources includ-ed many types y
with your computer orof these
support services pro-vided errors, r
by Microsoft can actually below is a e
help resolve the problem. short list of i
In the pages that follow, errors and n
we’ll discuss some their s
common Windows 98solutions. t
errors, what they mean, a
and common solutions. Error l
These are not all of the Message: l
problems that Win98 can “Can’t i
present; howev-er, the open n
steps below can serve as a uninstall g
guide to point you in thelog file XX”
Translatio t
right direction.
n: This error h
System occurs when e
Maintenance you use
Error Add/Remove
p
Programs
Routine system tasks r
from the
can cause errors. These o
Control Panel
errors are fairly innocuous g
to remove a
and have straight-forward r
file that has
solutions, and they are also a
already been
the errors you are most m
deleted. If the
likely to encounter. Some
log file (X)
situa-tions that can cause a
has been
nd then use name of the the Program
Add/Remo file and the tab, click
ve soft-ware will Advanced,
Programs be gone. check the MS-
to com- DOS mode
pletely Error box, click OK,
uninstall Message: and exit. If the
the “Unable to appli-cation
offending create will not launch
program. direc-tory.” because
Translati Windows is
Error
Error on: You running, repeat
Message:
Messag have tried to the earlier
“Program
e: “An name a file steps and
does not
error or folder check the
run under
while using more Prevent MS-
Windows.”
trying to than 67 Translati DOS-Based
remove characters on: Programs
X. has while in Variations of From De-
been DOS mode. this message tecting
cancelled Solution: Windows box
occur when
.” Start your and exit.
you try to
Translation: If you computer in
run a
click a program in the Windows and
program in
Error
Install/Uninstall tab inrename the
Windows
Message:
Add/Remove Programs file using
that is
“Error
that has already beenWindows designed to
starting the
deleted, you will getExplorer. To run only in
pro-gram.
this error. Windows mayaccess DOS.
The XX file
abort the procedure ifWindows Solution:
cannot start.
the program is no longerExplorer, First, verify
Check the
present or has beenright-click the the software
file to
renamed. Start button works by
determine
Solution: Software inon the running it in
the
the Install/Uninstall box isWindows DOS mode.
problem”
harmless, though it may betaskbar and Start DOS by Translati
a nuisance. You would bethen click clicking Start, on: A
wise to leave the softwareExplore. Find Shut Down, program you
alone, as removing it willthe file, right- and Restart in have
require editing theclick it, and MS-DOS
installed
Registry, which is a trickyclick Rename. Mode. Run
(XX) has
procedure. If you mustType in the the software
replaced a
remove it, back up the new file name from the
Windows
Registry before beginning.and press prompt to
file with a
Click the Start menu andENTER. determine
file of its
click Run. Type regedit whether it
own.
and press ENTER. Click Solution:
works.
Registry and then click You must
Return to
Export Registry File. eliminate the
Windows.
Name the file and save it new file and
Create a
on the Desktop. Next, drill replace it with
shortcut by
down through the Registry the old one.
right-clicking
and locate the fol-lowing Possible files
the icon in
line of text: that need to be
Windows
HKEY_LOCAL_MACH substituted are:
Explorer and
INE\SOFTWARE\MICRO Comctl32.dll,
clicking
SOFT\WIN- Comdlg32.dll,
Create
DOWS\CURRENTVERSI Shell32.dll,
Shortcut.
ON\Uninstall. The line Iz32.dll,
Right-click
directly under this is the Version.dll,
the shortcut
name of the soft-ware that and
and choose
you want to delete. Delete Winmm.dll.
Properties; on
the line containing the Copying these
files from theright-click it, em folder, locate and
Windows/Sysbckup folderand click right-click an delete the
is probably the eas-iestCopy. Drill empty area, improper file
way to restore them. Findinto the and click in this same
the old file in the folder,Windows/Syst Paste. Now, folder.
66  PC Errors
Windows 98
pr
ob
le
Error Message:
m
filesIfhave been
1• replaced
pe
sions
the by a program you r
rsi
These
virtualfiles are currently
sts
not be automatically
memor rep
may not run , correctly un
y area co
restart
is Windows so that
n-
automatically
damag repaired. C
\System\ ta
ed by a ct
progra th
installed
m has overwritten som
e
file name in the error is the fi
2• If a pr
written. Any erroneous files s
program
the og
error message.
attempts ra
m
changing
to the file extension to,
Go ve
to the Windows\Sysbck
access
nd
files that correspond
data that
to the o
or.
and copy them to Windows
is being ”
tip above). If your system h
modifie T
cannot replace the file, reboo
ra
thed F8 key
by to access the Star
ns
Command
another Prompt Only a
lat
dows\system
running io
dows\sysbckup
program n:
\system\X
Cli
appropriate
The file names in p
cki
followi ng
Error Message:
ng is a De
not delete: Cannot
list of tail
find the specified file.
exampl s
Make sure you specify
es correct
the of path
on
and
some
filename.”
thi
invalid s
page err
tions of this message can
fault or
occur when you click a fil
errors me
Explorer to open, delete, o
and ssa
Recycle Bin. The file or fo
possibl ge
invalid characters, even tho
e wil
appear in the filename.
solutio l
sh
ns.file or folder’s
the ow
content
the old folder’s
a
contents by
Error
and pressingpoDELETE. Re
Messa
except the improperly nam
ge: ssi
folder. Use a ble
single-charact
“This
tion mark to replace
ex the inv
toprogra
rename a file named *ea
m has pla
?eadme.txt readme.txt
nat
per-
formed ion
Error Message:
,
an
Cannot delete
su XX. Access
illegal
sure the diskchis not full or
operati
and that the file is not cu
on and as
be “X
a will
file (X ca
shut
us
down.
If the ed
a of the th
n module es
i and Z is e
n the ste
v address ps
alwithin :
i the 1• R
d memory
est
p . After
art
a you
yo
g click
ur
e OK, the
co
f program
m
a shuts
pu
u down.
ter
lt Solu
.
i tion:
W
n Identif
he
my when
n
o the
the
d error
St
u mes-
art
lesage
in
Y first
g
atoccurre
Wi
Z d. Also,
nd
,” determi
ow
wne if s
h you
dia
e recentl
lo
r y made
g
e change
bo
X s to the
x
is comput
is
t er; for
dis
h exampl
pla
e e, you
ye
n installe
d,
ad
pr
msoftwar
ess
ee or the
o change
F8
f d the ke
t hardwa
y
h re
an
e configu
d
p ration.
ch
r Clean
oo
o booting
se
g your
St
r comput
ep
a er can
-
mhelp
By
; you
-
Y identify
St
is the
ep
t cause
Co
h of the
n-
e messag
fir
n e. To ma
a Clean
tio
mBoot,
n
e follow
fro
 mrompte fea
td to tur
h load e
e any in
S other pr
t items, o-
a type gr
rt n): am
u1- Db s
p lspace an
mdriver d
e sy
2- Hi
n ste
mem.s
u m
ys
. to
3- Ifs ols
2• hlp.sys
Wh tha
4- Db t
e
lbuff.s are
n
ys inc
y
3•
o Load lu
u the de
a Window d
r s GUI wi
e (graphic th
p Wi
al user n9
r
o inter- 8,
su
mface),
ch
p and
as
t choose
W
e to load
or
d
dP
, all
ad,
l Window
No
os
tep
a drivers.
ad,
d
Ne
t Error
t
h Messa
W
e ge:
atc
f “XX
he
o caused
r,
ll an
or
o invalid
Pa
wpage
int
i fault in
.
n module
Th
g HHCT
e
it RL.OC
err
e X at Y”
or
m Tran
us
s slation ual
(i: This ly
f behavio ha
y r can pp
o occur en
u when s
a you try if
r to use yo
e the u
p Help are
u ugh ha
si free rd
n space di
g on the sk
t drive. yo
h Solu u
e tion: w
WTo an
i resolve
t
n this
to
d behavio
cl
o r, unin-
ea
wstall
n,
s progra
s ms you cli
wdo not ck
a use and Pr
p use the op
fi Disk -
l Cleanu ert
e p tool ies
a by ,
n followi an
d ng d
t these th
h steps: en
e Dou
1• cli
r ble- ck
e click Di
is sk
My
n
Compu Cl
’t
ter, ea
e
right- nu
n
click p.
o
the
P
C

E
r
r
o
r
s

6
7
 Windows 98

• Under Files To Delete, click to select all the enough space on the drive for three damaged. If the problem does not occur, re-
appropriate checkboxes for the items you copies of the file c:\windows\user.dat. peat the steps above, this time typing y at
want to delete, click OK, click Yes, and then This error should not cause any loss of the Process Your Startup Command File
click OK. information, but if space is not made (Autoexec.bat) prompt. Once you have identi-
on the drive you may experience addi- fied the defective driver, contact the manufac-
Windows tional problems. turer of the driver or reinstall the driver from
Protection Error Translation: You may receive this error the original disk.
When your computer attempts to load or when you start Windows. It can occur because
unload a VxD (virtual device driver), a there is not enough free space on the hard Error Message: “Initializing Device
Windows Protection error may occur. This disk, or a damaged driver is being loaded from IOS: Windows Protection Error”
error message lets you know that a device the Config.sys or Autoexec.bat file. Translation: When you start your com-
driver in your system has a Solution: To resolve this puter (in either normal or Safe Mode) you may
problem. The VxD that is issue, use the appropriate receive this message. This issue can occur if a
causing the problem will method from the two follow- virus hooked the INT21h or INT13h chain
often be mentioned in the ing methods. before Windows is loaded, an unsafe device
message; however, in other • Free additional space on driver is detected, or a protected-mode driver
cases you may not be able the hard disk containing is missing or damaged in the Iosubsys file
to determine the VxD that Windows located in the C:/WINDOWS/SYSTEM
caused the error. In such • Identify which drivers are /Iosubsys folder.
cases, you should be able to causing the problem by fol- Solution: If you installed new software or
use clean boot troubleshoot- lowing these steps: hardware, the installation process may have
ing to find the cause of the -Restart the computer. As performed some action that may be the cause
error message. Windows the computer starts, of your computer’s current problem. The same
Protection errors may result press and hold down the situation may have occurred if you removed
Dr. Watson diagnoses your sys-
in any of the following situa- CTRL key until you see outdated software or hardware. Try rein-
tem and displays a “snapshot”
tions: the Windows 98 Startup stalling the previous version of the software.
of your system, highlighting
• If a real-mode driver and a Menu, and choose Step- Restart your computer and observe whether
errors and possible solutions.
protected-mode driver are By-Step Confirmation. the message is resolved. If the message is gone,
in conflict - Type y at each prompt contact the manufacturer of the hardware to
• If the Registry is damaged except for the Process Your Start- ensure that you are using the most recent BIOS
• If either the Win.com file or the Com- up Device Drivers (Config.sys) and Pro- for your computer.
mand.com file are infected with a virus, or cess Your Startup Command File After you have eliminated the possibility of
if either of the files is damaged (Autoexec.bat) prompts. a faulty driver as a potential source of the
• If a protected-mode driver is loaded from error, try to restart your computer in Safe
the System.ini file and the driver is already If the error message no longer occurs, the Mode. You can start your computer in Safe
initialized problem is with a driver being loaded from Mode by holding down the F8 key during
• If there is a physical I/O (input/output) Config.sys or Autoexec.bat. Repeat the steps startup and selecting Safe Mode from the
address conflict or a RAM address conflict above, this time typing y at the Process Your menu. If you can restart your computer in Safe
• If there are incorrect CMOS (complementary Startup Device Drivers (Config.sys) prompt. Mode, clean boot your computer to identify
metal oxide semiconductor) settings for a If the problem returns, the Config.sys file is the cause of the error. If you restart your
built-in peripheral device such as cache set-
tings, CPU timing, hard disks, and so on.
• If the Plug and Play feature of the BIOS
(basic input/output system) on the com-
Most Common Error Message
puter is not working correctly In Windows 98, the following is an error that is seen more often than any other and is
• If the computer contains a malfunctioning easily remedied.
cache or malfunctioning memory

1• If the motherboard on the computer is not Error Message: “A filename cannot contain any of the following
characters: \/:*?”<>|” working properly
• If you installed Microsoft Office 97 and you
are using the Novell Client 32 software
Below are some examples of Windows
Protection errors and their solutions.
Error Message: While backing up the
system registry, make sure you have
Translation: You have tried to rename a file using an invalid character. For various
reasons, Windows doesn’t let you use certain characters in a filename
(often because Windows uses those characters to denote something
else, such as a file path or command switch).
Solution: It’s simple—just rename the file without using characters that Windows
says you can’t. ■
68  PC
Errors
Windows 98

computer and the same error message

appears, make a Bootlog.txt file and examine Most Unusual Error Message
it to find the cause of the error. Restart the
computer as before and click Step-By-Step This error packs a double threat; you won’t see it often, and it is relatively serious.
Confirmation. Press y and then ENTER, after
each line is dis-played. Restart your computer Error Message: “A fatal exception 00 has occurred at X”
and click Command Prompt Only.
Use the command prompt to view the Translation: A divide error has occurred. If the processor divides a number
C:\Bootlog.txt file to identify the problem. At the by zero in a register, this error pops up. The register is the
prompt, type edit bootlog.txt. Examine the location where calculations are performed. The error results
Bootlog.txt file for Initcomplete= entries. Each because division by zero is mathematically impossible.
entry must have a matching initcompletesuc- Therefore, your computer forgot how to do basic math.
cess= entry on a successful start up. If the last
line in the Bootlog.txt file displays an InitFailure Solution: Close the message and attempt to continue the operation. If this fails,
or LoadFailure message for a dri-ver, write down close the application and restart your machine. If the error persists,
the drive’s name, exit the Bootlog.txt file, press shut down the computer, wait at least 30 seconds, and reboot. ■
ALT-F, press x, click OK,
and then search for help you identify a virus or it may contain listed below to start Some examples error message when
the driver. Some infor-mation describing why the protected- Dr. Watson, an icon of GPFs and their you try to open the
virtual drivers are mode disk driver could not load. If none of will appear in the solutions are listed Network
required for the pre-ceding steps work, try to installsystem tray at the below.
Windows to run Windows in another folder. bottom right of your
prop-erly. If one of screen. Double- Error Message:
the drivers in the General Protection clicking the icon will “System Busy”
Sidebar enti-tled Fault gather information appears on a blue
Required Windows A GPF (general protection fault) can indi-about the operating screen.
Drivers comes up as cate a problem with software or that you system and a Dr. Translation:
LoadFailure, try to need to update a device driver that you have Watson dialog box is This error is often
install Windows into installed on your computer. If the Microsoft displayed. accompa-nied by
a new folder to Knowledge Base (support.microsoft.com) If Dr. Watson information telling
determine whether it does not contain an article to address the detects a program you that a GPF has
is compatible with specific GPF, the Dr. Watson tool includedfault it will occurred. This
your current with Windows can help you identify the generate a snapshot almost always
hardware cause of the error message. of the environment. indicates that a
configuration. If the Dr. Watson is a diagnostic tool that takes a Clicking the Details program, or even the
driver is not listed in snapshot of your computer whenever a fault button in the entire system, has
the sidebar, try to occurs. The program intercepts faults, identifies message will allow frozen. Waiting for
rename the driver the faulty software and offers a detailed de- you to view the the system to “catch
and restart Windows. scription of the cause of the error. Starting Dr.information that is up” won’t usually
At the prompt, type Watson will help you catch the error the next generated. help.
dir /s X, where X is time it occurs. After using one of the methods1• Method 1: Solution: The
the driver name that 1. Click Start, most common
shows the failure. click Run, type Dr. solution to this
Type cd path and Watson, and click problem is to
ren XX.old. (XX OK. reboot your
indicates that the system. Further
or
driver name is typed instances of this
twice.) If you do not
1• Method 2:
error should be
find any unsuc- 1. Click Start, handled in a
cessful attempts in point to Programs similar manner.
the Bootlog.txt file, and Acces-sories
or, if after you and click System Error Message:
rename a file you Tools. “Rundll caused a
still receive the error, 2. Click System gen-eral
try to locate an Information, Tools, protection fault in
Ios.log file in the and Dr. Watson on krnl386.exe”
Windows directory. the menu. Translation:
The Ios.log file may You may receive this
tool in the Control click Extract One File From Installation Disk,Windows files is w q
Panel. This and in the Specify The System File You Would missing or damaged. i t
behavior can occur Like To Restore box, type <drive>: Solution: Remove n w
if the Netdi.dll file \windows<path>\<file> (where <drive> is theQuickTime for
d 1
or the Netos.dll drive where the Windows folder is installed Windows. First, restart
o 6
file is missing or [generally C:], <path> is the destination of the the computer. Press
file that you want to extract, and <file> is theand hold the F8 key w .
damaged.
Solution: To file that you need). Click Start, browse to the after your computer s c
resolve this issue, Restore From box, and locate the installation completes the POST \ p
extract a new copy of files. The files are located on the hard disk in (Power On Self Test) s l
the Netdi.dll and the C:\Cabs folder by default. You can also and choose Safe Mode
y
Netos.dll file from insert the Windows CD into your CD-ROM or Command Prompt
s q
your original DVD-ROM drive and locate the files in the Only from the Startup
folder named Win9x. menu. At the prompt, t t
Windows disks or
CD-ROM. To extract type the following e w
the necessary files Error Message: “Explorer caused acommands, pressing m 1
from your Windows general protection fault in moduleENTER after each 6
disks, click Start and qtw32.cpl at X” command:
r .
Run. Type sfc and Translation: You may receive this c
e x
press ENTER. Once error message when you open the Control d
Panel if one or more Apple QuickTime for \ n x
the menu appears,
x
PC Errors  69
Windows 98
s
Err
i
or n
Me g
ss
clickag
Start, point
o to Settings, click Control
Panel, and thenf double-click Add/Remove
e On the Install/Uninstall tab, click
Programs.
QuickTime
T fortWindows, and then click
Add/Remove.
h h
o i
Error
u s
“Rundll32
g
general protection fault
h
in module e
Macw4.drv”
r
u
can occur if your are using
n
outdated or damaged
o dri-
vers for a videor adapter
c
wheno you click the Security
tab in
m the Internet
i Prop-
erties
m dialog boxs or you
attempt
o to browse online.
n a
behavior, obtain and install
m
updated video drivers from the manufacturer
a u (most have these available
of your video driver
n s To work around the behav-
on their Web sites).
d i
ior, reduce your video graphics acceleration set-
ting. Click Start,npoint to Settings, click Control
q and double-click
Panel, g System. Click the
Performance tab,. and then click Graphics. Move
u
the Hardware
i Acceleration slider to one notch
fromt the left (theF Basic Accelerator Functions
setting),
e click OK, o and then click Close. Click
Yes when askedr to restart your computer.
e t
Error Message:
a u
eral protection fault in module MMSYS-
s
TEM.DLL at n
y a
t
t e
o l
M y
oa ,
sv
to i

Hid t

u, c
m a
ot n

r he
b
o e
up
sh q
r u
a i
 t Yo k
e u
ma S
e y e
a ha a
s ve r
il typ c
y ed h
r the .
e na ”
p me
li inc
c orr
a ect T
t -ly y
e in p
d the i
Ru n
a n g
n dial
d og, S
or e
r an a
e oth r
m er c
e op h
d en
i pro i
e n
gra
d t
m
. o
ca

Message: nn
t
“ ot
h
W fin
da e
i
n sys
R
d te
u
o m
n
w file.
s To
d
c se
i
a arc
a
n ha
l
n file,
o
o clic
g
t k
fi the
i
n Sta
n
d rt
“ but
t
s ton
h
e ,
e
a an
r d
S
c the
t
h n
a
”. clic
rt s e
m t m
e
n c t
u o r
h m i
a p e
s u s
t t
o e t
l r o
d s
t f
h d i
e o n
c n d
o ’
m t i
p t
u c
t o a
e n n
r t d
t a
o i f
l n a
o i
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k s
f f .
o i
r l
a e
fi
C
l n
l
e a
i
n m
c
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m d k

e
d “ O
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s e
e a a
a r n
r c
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c h
h ”
r
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e
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e t p

c h h
a e r
u a
s s s
e y e
m s
o t
t a
h u
e n Er
p c ro
a h r
M
r t
e
a h
s
m e s
e S a
t e g
e a
e:
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r r
A
s c n
o h ex
f f ce
y e pt
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n
u t
0
r u E
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u e s
n ,
oc
cu
c c
rr
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m c at
m k X
a S ”
T
n t
ra
d a
n
. rt sl
O a at
r, n io
n:
if d
A
y F pa
o i ge
u n fa
’r d ult
ha
e .
s
a ■
oc
c cu
t rre
u d.
A
a
n
ll
err
y or
tr is
y ge
ne
i
rat
n
ed
g if
t a
o sta
ck
l
i rved W
n for in
s progra do
tr ms to ws
u process fr
c hardwa o
ti re m
o events. up
n Solut gr
tr ion: ad
i Close -
e the in
s message g
t fil
and try
o es
u to con- on
s tinue yo
e your ur
mwork. If co
e that m
mfails, pu
o close the ter
r .
software
y S
and
o ol
u restart it. uti
t If all on
s else :
i fails, Re
d reboot sta
e the rt
t compute yo
h ur
r.
e co
s Error mp
t ute
Mess
a r
age:
c usi
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k ng
EXE.
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EXE
A Sta
caused
s rtu
an p
t
except Di
a
ion sk
c
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k
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i
e rtu
s
a
USER p
m32.dll Di
e at X.” sk
m Tran is
o slatio a
r n: This too
y can l
a occur if tha
ra t
e progra wil
am is l
r running sta
e that rt
s prevent yo
es ur
c erting a ve
o floppy >
mdisk into is
p the the
u floppy vir
tedrive, -
r click tua
fr Start, l
o Settings, dri
mControl ve
tPanel, cre
h and then ate
e Add/Re d
fl move by
o Program the
p s. Click bo
p the ot
y Startup dis
d Disk tab k
ri and (pr
v click the ob
e Create abl
if Disk y
t button. e:
h Once or
e you’ve f:),
h made pre
a the disk, ssi
r restart ng
d your E
d compute N
ri r with TE
v the disk R
e in the aft
wfloppy er
il drive. ea
l On the ch
n Startup co
o menu, m
t choose ma
st the nd:
a correct C
rt CD- :
. ROM c
C sup-port d
r for your
e compute <
atr and w
e type the i
a followin n
Sg
d
tacomman
o
rt ds
w
u (where
s
p <windo
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is the
k name of \
b your s
y Window y
i s folder s
n and t
s <ramdri e
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e l is
n x the
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r a wh
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ed
r e
an
3 x
d
2 t
<
. . wi
d e nd
l x ow
x e s>
r is
e Then, the
ntype fol
g<CD- der
ROM
d co
drive>:\
i nta
win98,
3 ini
where
2 ng
<CD-
. Wi
ROM
d nd
drive>
ll ow
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u s).
drive
s If
letter
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rto your inf
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n
dType
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ow
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n
rgdi32.dl
is
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cor
nwinmm.
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t,
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e
m<drive>
y.
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dstem, cd
lland an
wENTER
d
iafter pre
each
n ss
line
m E
(where
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Tx and es,
E press re
R ENTER. mo
a Restart ve
n your the
d compute Sta
t r and rtu
h run the p
e defragm dis
n entation k
t appli- an
y cation d
p (Start, res
e Program tar
r s, t
e System yo
n Tools, ur
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mDisk mp
a Defrag ute
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ieWhen Pr
n Ext.exe ess
g (the an
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v comman hol
x d you d
t typed) do
Chas wn
mfinished the
a extracti
p ng the
0  PC Er r
7
ro s
ws
Startup
menu,
F select
8 Safe
ke Mode.
y After
as Windo
y ws
o starts,
ur click
co Start,
m point to
p Setting
ut s, click
er Control
re Panel,
st and
ar then
ts. double-
O click
n Add/Re
th move
e Progra
W ms.
in Click
d any
o utili-ty
th e
at remove
y d. On
o the
u toolbar
ha click
ve Start,
in point to
st Setting
al s, click
le Taskbar
d And
o Start
n menu,
th Start
e Menu
In Progra
st ms tab,
al and
l/ then
U click
ni Remov
ns e.
ta Double
ll -click
ta Startup,
b click
an the
d appropr
th iate
en entry,
cl and
ic click
k Remov
A e,
d Close,
d/ and
R OK,
e and
m then
o restart
ve your
u comput
nt -er. In
il Micros
an oft
y System
ut Inform
ili ation,
ti on the
es Tools
y menu,
o click
u System
ha File
ve and
in Setting
st s; on
al the
le Advanc
d ed tab,
ar click
R ccurre
es d at
to X.”
re
D
ef
au
lts
;
th
en
cl
ic
k
O
K
.
R
es
ta
rt
y
o
ur
co
m
p
ut
er
.

E
rr
o
r
M
e
s
s
a
g
e
:
“
A
fa
ta
l
e
x
c
e
p
ti
o
n
0
6
h
a
s
o
W not
i open
file.”
n
d
o
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prob-lems, but drive
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errors can leave youdifficult. ation:
need to edit
without any methodNetworking The
the
for archiving yourerrors computer
will Config.sys
data to a remotealso does not
file, so use
server. If a crashoccasionally have any
the DOS
occurs on your owngo away all more
com-mand
computer, you runon their own drive
letters line. Click
the risk of losing allas network
available Start and
your importantresources
for Run. Type
files. And, you maybecome
network cmd and
not be able toavailable,
access importantservers mapping.
information storedautomatically Solutio
offline, so you’ll n: There
reboot them- are three
have to rely solely
selves, or a quick and
on local data. In
password easy
some ways
cache clears
networking errors solutions to
itself as part
are less critical, this
of routine
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system
desktop problem The
maintenance
because you can quickest
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sometimes keep solu-tion is
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working and to just map
not helpful
resolve the issue a drive
when you
later. And you can letter,
really need to
fix most networking which is
down-load the
errors just by with-in the
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either on the serverspreadsheet letters of
or on your ownfor your boss, the
computer. so it’s good to
alphabet,
It’s also reassuringknow that you such as F or
to know that, at leastcan address G. (By
in an office setting,some mapping a
you can usuallycommon drive letter,
contact the technetworking you’re mak-
support department toproblems with ing a
ask about networkthese fixes. network
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t the just leave
p command that field
r C blank.
prompt and
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reboot your
s you’ll need
computer.
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map a
N f Safe Mode.
network
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drive.
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the
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s is invalid
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domain.”
i Translat This
t t ion: The resets the
y o username or dial-up
p r password, networking
e
domain pass-word.
D name, or
c R preferred Error
d I server name Message:
\ V are “There
, E incorrect was a
= when you problem
a
try to use printing to
n s dial-up the printer
d t network- due to an
a
t
ing. Or the un-known
t
o
password system
e cache files error.”
m on the Translati
m e network on: On a
a n server are network
k t damaged. print server,
e remove the In some the print
entry cases the
s spool folder
altogether. error occurs
u (which is
The second when a
r used to hold
solu-tion is password is
e the print
to make the not required
drive letter files sent
at all.
t Z so that from client
Solutio
h computers
you can map n: If the
e on a
drives for network
the entire server does network)
r contains too
alphabet, if not require
o many
need be. a
temporary files. computer.
Error
Error Message:
Messag “The
e: “XX is driver or
not network
accessible connection
. that the
Unknown shortcut
Error ‘target.lnk
2114” ’ refers to
Solution: is
Transl
In a network unavailabl
ation:
environment Occurs e. Make
where you when sure that
are printing Client for the disk is
to a computer Microsoft properly
running Networks inserted or
Win98, the is the net-
print server installed work
has to without resource is
manage a the file available,
large number and print and then
of temporary sharing try again.”
files. If componen Transla
congested, t. tion:
the computer Solutio Occurs
won’t let you n: Click when you
print until Start, try to con-
you remove Settings, nect to the
some of the and Control Shared
files. To do Panel. Documents
so you’ll Double- directory in
need access click the the My
to the Network Documents
computer icon. Click folder on a
running the Add, computer
print server. Service, running
Start and Add. Windows
Windows Click File
Me.
Explorer and Solution
And Printer
browse to the : Copy the
Sharing For
C: Microsoft files from
\WINDOWS\ Shared
and click
SPOOL\PRI Documents
OK. Click
NTERS
OK again to the
directory.
and restart C:\DOCUM
Delete all of
your ENTS
the files and
computer. folder.
reboot the
72  PC Errors
Windows 98
M k la
e ti
Aco i o
n m s n:
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t ter o he
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d a is
e
c no
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3
Windows 98

Modems. Select your modem and click Prop-

Most Confusing Error Message erties. Click the Connections tab and look for
the Wait For Dial Tone Before Dialing option.
Error Message: “Internet Explorer Script Error: An error has occurred in the script on Disable it, click OK twice, and try dialing out
this page” or “Microsoft Internet Explorer: Internet Explorer cannot again. In some cases you may need to reboot
open the Internet site XX: Invalid syntax.” the computer.
Disable the Wait For Dial Tone Before Dial-
Translation: Windows has found an invalid default code page, which is due to ing option when you want to use a calling card
Internet Explorer using a foreign language font character set. for Dial-Up Networking.

Solution: Anytime an error message uses the phrase “invalid syntax,” you might Error Message: “Error 630: The com-
wonder what’s really happening. In this case the message is confusing puter is not receiving a response from
because it doesn’t say anything about fonts, character sets, or foreign the modem. Check that the modem is
languages and seems to be saying the problem is with the Web site plugged in, and if necessary, turn the
you are visiting. Before you send off an email to the site owner modem off, and turn it back on.”
complaining about compatibility problems, you should know that, Translation: Error 630 is an indication that
somehow, the wrong character set is enabled on your computer. You’ll you are using the ATI 600 Series fax modem,
want to use the Western character set. Go to Start, Settings, Control which does not work with Win98. Another
Panel, and double-click Internet. On the General tab, click Fonts, symptom of this problem is that the error mes-
choose Western under Character Sets, click Set As Default, click OK, sage will appear and then your computer will
and then click OK again. ■ stop working; then you’ll have to reboot.
Solution: You’ll need to obtain the latest
driver for the ATI 600 Series fax modem.
and then Apply. Click the Translation: Occurs However, the problem may still occur, in
Communications tab again when you are using a calling which case you’ll probably need to remove the
and, this time, enable the card and you have enabled modem card altogether and install a compati-
VPN checkbox. Click OK. the Wait For Dial Tone ble fax modem.
Before Dialing option. Also
Error Message: “The can occur if the phone line is Error Message: “Port Already Open”
Page cannot be dis- not plugged in securely to Translation: This error can occur after you
played.” your modem or the phone upgrade from Windows 95 or WinMe due to a
Translation: The com- line is not working. conflict between a COM (communications)
puter you are trying to Solution: Check the port and a FIR (fast infrared) port.
attach to is running ICS connection between the Solution: Click Start, Settings, and Control
(Internet Connection Shar- Make sure the Use A Proxy Server phone line and the modem Panel. Double-click System and select the
ing) and has rebooted, or the option is not checked. to make sure the connection Device Manager tab. Double-click the Infrared
computer you are dialing is secure. You can also test a Devices tab to expand it, click the first infrared
into is using a proxy server (used for blocking regular phone to make sure there is an active device, click Properties, and click Disable In
unapproved access). phone line in your home. Otherwise, click This Hardware Profile. Repeat this process for
Solution: The simplest solution: Just wait Start, Settings, Control Panel, and double-click any other infrared port. Now double-click the
for the computer that is running ICS to finish
rebooting completely. If that doesn’t work,
check to see if the computer that’s running ICS Most Common Error Message
is running a proxy server. You’ll need access
to that computer. Click Start, Settings, and Error Message: “Error Starting Program: A required .DLL file, SUPERSUB.DLL was
Control Panel. Double-click the Internet icon. not found.”
Click the Connections tab, LAN Settings, and
see if the Use A Proxy Server box is checked. Translation: This error can occur when you try to install America Online if you
If it is, click to uncheck that option. If you are previously tried to install the online service and then canceled the install.
still unable to connect, on your computer,
click Start, Run, type winipcfg, and press Solution: Millions of users install and uninstall AOL every day, especially those
ENTER. Click OK and Release All. Click who want to try out the service for the free trial period. That’s what
Renew All and OK. makes this error so common, and fortunately it’s also easy to fix. You
just need to install a more recent version of the program, or revisit the
Error Message: “There is no dialtone. original installation program, which is on your Windows 98 Setup CD at
Make sure your modem is connected to WIN98\OLS\AOL\AOL40US. ■
the phone line.”
74  PC
Errors
Windows 98

the driver as needed and reboot. If you still

Most Unusual Error Message receive the “Could not initialize port” error
when you try to use Dial-Up Networking, you
Error Message: “Runtime Error 216 at XX”
may need to contact the hardware vendors for
any devices that are causing IRQ conflicts.
Translation: This error occurs when you try to start Internet Explorer and your
computer is infected with the rare SubSeven Trojan virus. The error can Error Message: “Error 629: You have
also occur when you try to start other Windows programs, but it been disconnected from the computer
can more commonly occur with IE, but only if you are running Windows 98. you dialed. Double-click the connection
to try again.”
Solution: The solution is to obtain an antivirus program, such as Symantec’s Norton Translation: You are trying to use the
AntiVirus, then run the virus-checking scan. The problem does not appear 128-bit security update for Win98 Dial-Up
to be serious and won’t cause serious damage to your PC. As with any Networking with Win98 Second Edition.
virus, however, it’s important to address the problem, especially if you
The original 128-bit security update only
have other viruses infecting your computer. ■
works with Win98.
Don’t Answer option Solution: You’ll Network) device
Network Adapters branch to expand it. Double-click Dial-Upunder the Answer need to download and using the Modems
Look for an Infrared port, click it, and Networking. On theMode sec-tion. If install the 128-bit control panel for
click Remove. Click OK. Connections menu,neither of these fixes security update for broadband access, but
click Dial-Up Server.solves the prob-lem, Win98SE, available at the wizard works with
Error Message: “Could not Click the No Calleryou may have an IRQ www.microsoft.com/ internal ISDN cards
initialize port” Access icon and click conflict. To check, windows
only.
Translation: This error occurs for one OK. If you are usingclick Start, Settings, Solution: You’ll
/ie/download/128bit/in
of three reasons. One, the Allow Caller Ac- Microsoft Fax forand Control Panel. need to contact the
tro.htm.
cess option could be enabled for Dial-Up incoming calls, firstDouble-click System ISDN device
Networking. Two, you could have double-click theand select the Device Error Message: manufacturer directly
Microsoft Fax services set up to answer all Microsoft Fax StatusManager tab. Look for “No ISDN devices and ask them about
incoming calls. Third, it could be a icon in the Taskbar. Ifany red exclamation were found. Please the installation
hardware IRQ (Interrupt Request Line) you don’t see themarks that indicate an install an ISDN process for Win98.
conflict, which can occur when a hardware status icon in theIRQ conflict. Remove device and run the Most likely, they will
driver is loaded incor-rectly into system Taskbar, double-click configuration direct you to a support
memory. the Inbox icon on the wizard again.” Web site with a driver
Solution: To disable Allow Caller Access, Desktop and select the Translation: You and installation
first double-click the My Computer icon. Fax option when are attempting to program that you can
prompted. On the install an external use, which will
Options menu, select ISDN (Integrated bypass the built-in
Mo-dem Properties, Services Digital Win98 installation
and then select the process.
you’re computer, so IE5.01. this d or had Play
Most Hilarious when you
lookin It’s part its name er) is
Error Message g for visit the great icul changed doin
Error Message: windowsmed that ar . Funny, g,
might
ia.com Web Micr erro too, even
“Th have
site, Internet osoft r is because thou
e been
Explorer provi just it seems gh
pag remov refuses to des plai as both
e ed or display the so n though tools
can had its page and muc wro the left com
not name displays the h ng. hand (in e
be chang rather infor The this from
dis ed.” verbose error mati pag case, IE) the
pla message. on in e doesn’t sam
This error their has know e
yed The
only occurs error not what the com
. Windows
with mes bee right pany
The Media
Windows 98 sage n hand .
pag Player is not
when you s, rem (Window
installed on
e are using
your but ove s Media The fix is to
 install the Add/Remov A attempting tomaxi-mum packet size that Automatic:
Windows e Programs. Component, Error send a largeyour modem can sup-port. Programm
Message: atic
Media On the click OK, and data file overTo do that, click Start,
control;
Player Install/Unins then go “An a slowSettings, and Control Panel. this is the
compone tall tab, look through the exception modem Double-click Network. On
default setting
nt in IE. for Internet next few OE has connection. the Configuration tab,
Large: 1,500
Click Explorer 5 prompts to occurred at The errorselect Dial-Up Adapter and
Medium: 1,000
Start, and Internet install
XX called appears on aclick Properties. Click the
Small: 576 RS
Settings, Tools, and Windows
from XX in blue screen. Advanced tab and look for
XX” Solution: the IP Packet Size option.
Control click Media Player. by John
Translati You’ll need toClick one of the following Brandon
Panel, Add/Remov ■
on: You are reduce theoptions:
and e. Click Add

PC Errors  75