6/4/2021 Punjab & Sind Bank

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1. As per the Banking Ombudsman act, after receiving the complaint the ombudsman
A. Will visit the Bank for fact finding B. Visit the house/ office of the complainant for fact finding
C. Immediately pass the award D. Call both the parties for conciliation
Your answer is: D. Call both the parties for conciliation

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2. The Consumer Protection Act,1986 has been amended in the year ?
A. 2016 B. 2018
C. 2019 D. 2020
Your answer is: A. 2016

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3. Banking Ombudsman can pass an award as compensation for a maximum amount of
_______?
A. Rs. 5 lakh B. Rs. 10 lakh
C. Rs. 20 lakh D. No limit
Your answer is: C. Rs. 20 lakh

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4. For false/ misleading advertisements what will be the penalty for a subsequent offence ?
A. Fine may extend to Rs 50 lakh and imprisonment of up B. Fine may extend to Rs 50 lakh and imprisonment of up
to 5 years. to 10 years.
C. Fine may extend to Rs 50 lakh and imprisonment of up D. Fine may extend to Rs 50 lakh and imprisonment of up
to 2 years. to 15 years.
Your answer is: B. Fine may extend to Rs 50 lakh and imprisonment of up to 10 years.

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5. If the complainant accepts the award he/ she will have to intimate the same within ------
---- of receipt of the copy of the award.
A. 15 days B. 30 days
C. 60 days D. 90 days
Your answer is: C. 60 days

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6. What is the limitation period for filing an appeal by a bank against the order of a Banking
Ombudsman?
A. Within 30 days from the date on which the bank B. Within 45 days from the date on which the bank
receives letter of acceptance of Award by complainant receives letter of acceptance of Award by complainant
C. Within 60 days from the date on which the bank D. Within 90 days from the date on which the bank
receives letter of acceptance of Award by complainant receives letter of acceptance of Award by complainant
Your answer is: C. Within 60 days from the date on which the bank receives letter of acceptance of Award by complainant

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7. The Reserve Bank may appoint one or more officer in the rank of ________________
to be known as Banking Ombudsman
A. Chief General Manager B. General Manager
C. Dy. Governor D. A OR B
Your answer is: D. A OR B

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8. As per the Consumer Protection Act who is a Consumer?
A. A person who uses any goods or avails a service B. A person who uses any goods or avails a service for
consideration
C. A person who buys goods or services for commercial D. Both B & C
purpose
Your answer is: D. Both B & C

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6/4/2021 Punjab & Sind Bank

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9. The Banking Ombudsman may reject a complaint at any stage if it appears to him that
the complaint is ________________?
A. Not pursued by the complainant with reasonable B. The complaint is fake or frivolous in nature
diligence C. In the opinion of the Banking Ombudsman there is no
loss or damage or inconvenience caused to the
complainant
D. Any of the these
Your answer is: D. Any of the these

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10. For false/ misleading advertisements what will be the penalty for first instance?
A. Fine up to Rs 10 lakh and imprisonment for up to 2 B. Fine up to Rs 10 lakh and imprisonment for up to 5 years
years C. Fine up to Rs 20 lakh and imprisonment for up to two
years
D. Fine up to Rs 50 lakh and imprisonment for up to two
years
Your answer is: C. Fine up to Rs 20 lakh and imprisonment for up to two years

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11. Under the new COPRA, fine and penalty can be imposed on?
A. Manufacturer B. Endorser
C. Manufacturer & Endorser both D. Either Manufacturer or Endorser
Your answer is: C. Manufacturer & Endorser both

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12. When was the Ombudsman Scheme for Digital Transactions introduced?
A. 2012 B. 2019
C. 2018 D. None of these
Your answer is: A. 2012

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13. The Banking Ombudsman may further pass an award for loss of time , expenses, mental
agony and harassment of the complainant for an amount not exceeding ______?
A. Rs. 1 lakh B. Rs. 5 lakh
C. Rs. 10 lakh D. Rs. 20 lakh
Your answer is: A. Rs. 1 lakh

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14. The National CDRC will entertain complaints where value of goods and services exceeds
Rs -------
A. 5 cr B. 10 cr
C. 12 cr D. 15 cr
Your answer is: A. 5 cr

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15. Any person who has a grievance can complain in writing to the Banking Ombudsman.
Through what means can he/she do it?
A. Himself/Herself B. Through his /Her authorised representative
C. through an advocate D. A & B
Your answer is: D. A & B

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16. Under Consumer Protection Act what are the rights of a Consumer ?
A. Be informed of the quality, quantity, potency, purity, B. Seek redressal against unfair or restrictive trade
standard and price of goods or services practices
C. Be protected against marketing of goods and services D. Ato C, all
which are hazardous to life and property;
Your answer is: D. Ato C, all

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17. Appeal against the order of Banking Ombudsman may be filed by a bank only with the
prior sanction of the _______ or any other officer of equal rank.
A. Chairman B. MD Or CEO
C. ED D. Anyone of them
Your answer is: B. MD Or CEO

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18. On what grounds can a complaint be accepted in Banking Ombudsman?
A. Non-payment or inordinate delay in the payment or B. Failure to provide or delay in providing a banking facility
collection of cheques, drafts bill etc. (other than advances) promised in writing by a bank or its
direct selling agents.
C. Delays, non-credit of proceeds to parties accounts, D. all of these
non-payment of deposit or non-observance of the
Reserve Bank directives.
Your answer is: D. all of these

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19. Salient features of Ombudsman scheme must be displayed at _________?
A. Metro branches of the Nationalised Banks B. Metro branches of all Private Banks
C. All the branches of all the Banks operating in India D. C
Your answer is: C. All the branches of all the Banks operating in India

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20. Banking Ombudsman Scheme covers ________?
A. Commercial Banks B. RRBs
C. Scheduled Primary Co-operative Banks. D. all of the above
Your answer is: D. all of the above

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21. A consumer can file a complaint with CDRCs in relation to?
A. Unfair or restrictive trade practices B. Overcharging or deceptive charging
C. Defective goods or services D. A to C, All
Your answer is: D. A to C, All

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22. The Appellate Authority shall, after giving the parties a reasonable opportunity of being
heard ________?
A. Dismiss the appeal B. Modify the Award and pass such directions as may be
necessary to give effect to the Award so modified
C. Set aside the Award D. A to C, any one
Your answer is: D. A to C, any one

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23. The (CCPA) Central Consumer Protection Authority has been set up under?
A. State Bank of India B. RBI
C. Central Government D. State Governments
Your answer is: B. RBI

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24. The CCPA (Central Consumer Protection authority) will regulate matters including ?
A. Unfair trade practices B. Misleading advertisements.
C. Violation Of Consumer Rights D. A to C, All
Your answer is: D. A to C, All

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25. Appeal against the order of National CDRC will be heard before the ?
A. District Court B. High Court
C. Supreme Court D. President Of India
Your answer is: B. High Court

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