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Benchmarking information technology investment and

benefits extraction

Article  in  Benchmarking An International Journal · August 2003

DOI: 10.1108/14635770310485015

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Sarmad Alshawi Zahir Irani

Brunel University London University of Bradford
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EMPATIA - Enabling Multichannel PArticipation Through ICT Adaptations View project

DAREED - Decision Support Advisor for Innovative Business Models and User Engagement for Smart Energy Efficient Districts View project

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Benchmarking information technology investment and benefits extraction
Sarmad Alshawi; Zahir Irani; Lynne Baldwin
Benchmarking; 2003; 10, 4; ABI/INFORM Global
pg. 414

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