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IBM Watson ExpertAssist
IBM Watson ExpertAssist
Expert Assist
while growing your business by cross-
selling/up-selling new opportunities.
to get started 3. Final read out
An IBM led four week engagement The solution is delivered over a The implementation will conclude
to deploy Watson with your content four week time frame with a three with a final read out that occurs
Benefits step approach: with your executive sponsors.
During the session, IBM will show
Use IBM’s expertise and Watson’s a live demo of the solution and your
APIs to quickly build a working team can provide feedback. We’ll
prototype that can improve customer 1. Prepare your task checklist end with a high-level discussion on
engagement and loyalty. The Expert During the first two weeks, IBM how to further mature and enhance
Customer-facing professionals, such Assist solution helps accelerate your experts will collaborate with your team the solution.
as call center agents and subject time to market with a customized as you perform the tasks required to
matter experts require instant access cognitive application that uses all successfully configure the solution.
to information to resolve issues, your data. A kick-off session will be scheduled
answer questions or cross-sell/upsell
to review the business use case,
a customer. When this information is Empowers agents with real-time walk through the preparatory tasks,
difficult to find, average call handling answers. Enables an intuitive, and identify the best methods to
time (AHT) increases and customer human-friendly interface. Teaches complete each task. Your team will
and employee satisfaction decrease. the solution the language of your have two weeks to complete each task Contact us
industry. Improves AHT, FCR and during which IBM will provide remote For more information regarding this
The Expert Assist solution uses reduce churn. guidance. Next, we’ll have a checkpoint offering or any of our services, please
Watson Conversation Service,
to evaluate completion of tasks to contact your Watson sales
Watson Discovery Service, and
determine if you are ready to begin representative or visit
Watson Knowledge Studio to
provide AI-powered search, enabling What we need execution. ibm.biz/watsonconversation
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