TQM ASSESSMENTS

TQM Assessment # 3

LIST OF POSSIBLE QUESTIONS AND ANSWERS

Gemba Kaizen Innovation

Suggestion Systems Breakdown Maintenance
Delivery Preventive Maintenance
Staff Suggestion System Quality
Total Quality Control Periodic Maintenance
Total Productive Maintenance TPM
Small Group Activity Data
Quality Circle Customer
Standard SGA
Change Good

1. Gemba Kaizen - Is an action oriented approach and refers to improvement activities that are
carried out in the actual workplace, like on the shop floor or on the manufacturing line.
2. Suggestion Systems - Encourage employees to submit suggestions for improving work
processes and customer satisfaction.
3. Innovation -Involves a drastic improvement in the existing process and requires large
investments and big efforts
4. Breakdown Maintenance - Means that people waits until equipment fails and repairs it.
5. Delivery - Refers to bringing the necessary quantity of products in the right place at the right
time.
6. Preventive Maintenance - Is a daily maintenance like cleaning, inspection, oiling and re-
tightening that is designed to retain the healthy condition of equipment and prevent
failure.
7. Staff Suggestion System - Is a formalized mechanism which encourages employees to
contribute constructive ideas for improving the organization in which they work.
8. Quality -Is usually customer defined and referred to as the perceived characteristics and
features of a product.
9. Total Quality Control - Means organized Kaizen activities involving everyone in a company.
10. Periodic Maintenance - Is time based maintenance consists of periodically inspecting servicing
and cleaning equipment and replacing parts to prevent sudden failure and process problems.
11. Total Productive Maintenance - Is a system of maintaining and improving the integrity of
production and quality systems through the machines, equipment, processes and
employees that add business value to the organization.
12. Data - The lifeblood of Kaizen
13. Customer - The next process according to the last concept of Kaizen.
14. Small Group Activity - A method of problem solving in teams by structurally searching
for the root causes and eliminating them.
15. Standard - The best, safest and easiest way, to achieve and maintain a defined quality level.
 16. Change - The meaning of “kai” which is one of the two characters of the word “Kaizen”.
17. Good - The meaning of “zen” which is one of the two characters of the word “Kaizen”.
18. Toyota - Has been known as the initial company that has started kaizen.
19. Teian Kaizen - A type of Kaizen that represent a theory-based approach and refers to
strategic improvements.
20. JIT Production System - Ensures that the firm can maintain the minimum required number of
stock everyday, which saves a lot of inventory costs and can meet customer’s delivery needS.

TQM Assessment # 4

SUSTAIN 1. Involves the habit of maintaining and following specified and

standardized procedures
THE SIGNBOARD STRATEGY 2. Is a method for clearly indicating where , what and how many
necessary items go where, to make the facility more orderly.
STANDARD 3. Refers to making all the cleaning, control, and improvement processes
a customary activity in the workplace, allowing for control and consistency.
DEMARCATION AND 4. It is called the proper place where everything should be .
LABELING OF PLACE
SPACES 5. Include floors, walkways, operation areas, walls, shelves and
warehouses that should be set in order.
THE PAINTING STRATEGY 6. Involves marking off the factory’s walking areas from its working
areas.
SHINE 7. Means to clean all items used at work or all materials used during a
manufacturing process.
SHITSUKE 8. Ensures that the firm has common standards and ways of working.
THE 5S 9. Leads to foolproof systems, standard policies, rules and regulations to
give rise to a healthy work culture at the organization.
JAPANESE 10. Factories are well known for their cleanliness and orderliness.