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Large Business User Panel - Mobiles Questionnaire: Go To Question 2 Go To Question 1b
Large Business User Panel - Mobiles Questionnaire: Go To Question 2 Go To Question 1b
Large Business User Panel - Mobiles Questionnaire: Go To Question 2 Go To Question 1b
To feed into the Oftel review of prices of calls to mobiles, we would be grateful if you could spare the
time to complete the questionnaire below. Panel members are assured that any information they give
will be treated confidentially and will not be attributed to themselves or their company.
Once you have completed the form, please return it, by 8 January 2001 at the latest, to Melanie Smith,
Oftel, 50 Ludgate Hill, London EC4M 7JJ (fax 020 7634 8757; e-mail: melanie.smith@oftel.gov.uk).
In the meantime, please get in touch if you have any queries (020 7634 8741).
1. Are all your company’s phones on the same network (BT Cellnet/Vodafone/Orange/
One2one, Dolphin)? please tick relevant box
Yes go to question 2
No go to question 1b
1b. How many mobile networks does your company use? please tick relevant box
0-10% 51-75%
11-20% 76%+
all go to question 3
1
3. How important were the following factors when your company chose all of the mobile
network/s it currently uses? Please tick one box across the row for each factor
Price of rental
Price of handsets
Customer service
Price of subscription
all go to question 4
2
4. How satisfied is your company with its mobile phone service on …? Please tick one box
across the row for each factor
Price of handsets
Price of subscription
Network coverage
Customer service
all go to question 5
3
5. Which, if any, of the following steps have or would your company consider taking to
reduce the price for your company to call its own mobile phones? Please tick one box across the
row for each factor
Have already Would consider Would not
taken this step taking this step consider taking
this step
Using private wires/leased lines
(connecting companies’ private exchanges
(PBXs) to a mobile network allowing
companies to make and receive calls to and
from mobiles on that network without paying a
fixed line operator to carry that call to/from the
mobile network)
Changing network
__________________________________
all go to question 6
4
6. Which if any of the following steps have or would you consider taking to reduce the
price for others (suppliers/customers) to call your company’s mobiles? Please tick one box across
the row for each factor
___________________________________
Thank you for completing the questionnaire. Please return it, by 8 January 2001 at the latest, to: -
Melanie Smith
Oftel
50 Ludgate Hill
London EC4M 7JJ