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An Assessment of The Implementation of Universal Design Principles in The Provision of Building Services in Multi-Storey Buildings
An Assessment of The Implementation of Universal Design Principles in The Provision of Building Services in Multi-Storey Buildings
An Assessment of The Implementation of Universal Design Principles in The Provision of Building Services in Multi-Storey Buildings
ABSTRACT
Universal design (UD) can be described as the design of products and environments to be usable
by all people to the greatest extent possible, without the need for adaptation or specialized
design, thus bridging the gap between housing and disability though the concept of Universal
Design or ‘Design for all’ has been neglected in most developing countries including Nigeria.
services in multi- storey buildings to Document M (disability standard of the United Kingdom)
and establish if Statutory Authorities check designs to ascertain its conformity to universal
structured using disability standard of the United Kingdom was used as a guide to assess these
buildings services for conformity to universal design. Also, Statistical Package for Social
Sciences (SPSS) was used to analyse the data generated from the questionnaires. It was
established that most designers of building services became familiar with UD through personal
study or on-the-job trainings as very few of the building services designers in Abuja learned
about UD in the university. Development control agencies have equally added to the non-
implementation of UD as most designs are rarely or never checked for conformity to UD. In
conclusion, Persons living with temporal or permanent disabilities have been segregated or
CHAPTER ONE
INTRODUCTION
There has been an increasing focus on the interface between housing and disability, as
community attitudes and physical barriers in the built environment have prevented people with
disabilities from fully participating in society (Zola, 2006). Access to education, employment,
housing, recreation, cultural events, and transportation has been denied many people due to
designs that do not put the needs of people with disability into consideration (Shapiro, 1994).
Along with the growth in the disabled population, the quest for independence and equal rights
has grown, as well (Shapiro, 1994). Universal design (UD), which entails the designs of products
that are universally accommodating and cater for all their users (Bone, 1996), is an important and
integral aspect of building design. Seven principles of Universal Design have been identified by
Saville-Smith (2006) as: flexibility in use, simple and intuitive use, perceptible information,
tolerance of error, low physical effort, and size and space for approach and use, provide a
framework for cost-effective policies and strategies to increase physical accessibility for people
with disabilities.
The aim is to ensure that no one is unable to or finds it very difficult to use a building or its
features on account of the way it was designed (Goldsmith, 2000).This seems to have been
neglected in Nigeria and advocates of universal design recognize the legal, economic, and social
power of a concept that addressed the common needs of people with and without disabilities
(Miji, 2009). Access to buildings, spaces and the services therein, can be set at different levels of
functionality for disabled people. Welch and Palmers (1995) identify a continuum of
accessibility for domestic buildings that ranges from Negotiable, Visitability, Liveable,
Adaptable and Universal. Accessibility of services is essential if the goal of fostering functional
currently very poor in many developing countries (Lang and Upah, 2008; Mijiet al., 2009). This
Problem Statement
With the emergence of globalisation that comes with population explosion in urban areas, land
areas that can support and accommodate the traditional horizontal school design model are no
longer readily affordable and financially viable. Therefore, for urban schools to accommodate
the increasing population, Hadley [1] advanced that school designs must move from designing
outward to designing upward. Consequently, many school buildings are now being designed
vertically (upwards) as high-rise buildings, rather than spreading horizontally (outwards). With
the emergence of this new model of school buildings, the demand for vertical movement
provisions that can cater for the accessibility and usability needs of everyone, is considered
fundamental to making university education equitable and inclusively available, accessible and
usable to anyone that can afford it. In an academic environment, it is imperative to provide a
barrier free setting for all students to enable them experience and benefit from all aspects of
education within the learning environment. Universal Design (UD) has the capacity to change
the status quo of universities into institutions that provide users with equal opportunities to learn,
excel and attain their true prospects, despite prevailing circumstances of age, size or physical
capability
Significance
In an academic environment, it is imperative to provide a barrier free setting for all students to
enable them experience and benefit from all aspects of education within the learning
environment. Universal Design (UD) has the capacity to change the status quo of universities
into institutions that provide users with equal opportunities to learn, excel and attain their true
prospects, despite prevailing circumstances of age, size or physical capability [2]. The UD
ideology advocates the design of products and the built environment to be accessible and usable
by all category of users without any need for adaptation or a special kind of design solution
Scope of Study
The scope of the study is limited to investigating only the general vertical movement components
provided for users of high-rise buildings. The vertical movement features were specifically
targeted as the focus of the investigation, because they require more special considerations to
make them usable for everyone, compared to horizontal movement features, whose principal
requirement is the provision of adequate space that can allow for mass movement or at least
encounter an obstacle, it makes them handicapped [5]. Diversity in humans is not a new
knowledge as each person is uniquely different from the other and as time goes on, we are
subject to more changes that lead to more diversity. There are a lot of things that separate us
from one another. Some of these things include: gender, race, background, color, abilities or
disabilities. Therefore, it is very important to create a world where every person can feel
accepted and everyone has equal rights to all facilities and opportunities [6]. UD is a design
concept that aims to cater for the needs of every person regardless of their abilities at little or no
extra cost. It is defined as the design of environments, buildings and products to be utilised by
everyone without requiring any modification or specialised design. UD is both sustainable and
cost effective, as it is targeted at designing for every individual. It also helps to reduce cost when
considered at the beginning of the design process, rather than when the need arises after a
building has been built [7]. UD is a useful concept for enhancing learning for students with
disabilities. The promotion of UD in the education sector has led to the development of specially
designed hardware and software applications for enhancing learning for the physically
2011, over 25 million Nigerians have at least a disability, with about 3.6 million of them having
difficulties functioning normally. This means that a large population of the society is living with
disabilities in the country. This makes it important for buildings to be designed to accommodate
the special needs of this user group in line with the UD ideology. UD is similar to accessible
design, but in actual sense, it is a better alternative to it. While accessible design seeks to
promote accessibility for people with disabilities (PWDs), UD seeks to promote and cater for the
needs of everyone regardless of their abilities or inabilities [9,10]. According to Sholanke,
Adeboye, Alagbe, Fadipe & Iyoha [11] and Copeland [12], UD is generally guided by seven
principles proposed by the Centre for UD in North Carolina State University in America. The
principles are: 1) Equitable Use: The design strategy should be of value and sought-after by any
user group. 2) Flexibility in Use: Diversity of individual preference and skill should be
reminiscent of the design. 3) Simple and Intuitive Use: The design should be easily understood
without the need for conscious reasoning by the user. 4) Perceptible Information: The sensory
input of the user should not hinder the ability of the design to transmit or pass information
effectively to the user. 5) Tolerance for Error: The design should limit the possibility of
occurring unintentional or unwanted acts. 6) Low Physical Effort: The design should require
minimal physical effort to use and promote user comfort. 7) Size and Space for Approach and
Use: The size and space allocated for approach, manipulation, reach and use of the design should
be reasonable to allow for easy access regardless of the size, posture or mobility of the user. The
UD principles can be used for guiding and influencing a design procedure and concede the
designs [9, 3]. Where UD is applied at the design stage, its outcome benefits everyone as it
accommodates user’s diversity. For instance, it helps to create an environment that allows people
to age, yet retain their independence. It also helps businesses have an edge over their
counterparts. Nevertheless, some people still fail to fully implement UD criteria into designs
because of some misconceptions about the idea. Two of these misconceptions identified by
Rossetti [13] are that buildings that are universally designed appear unpleasant and conventional,
as well as people getting the wrong impression that such buildings are planned solely for the
handicapped. The author argued that these are false impressions, as UD features enhance the
beauty of a building while making it functional and convenient for every user, rather than the
physically challenged alone. What is convenient for a physically challenged person to access and
use will most certainly be easily accessible and usable for able-bodied persons. Rossetti [13] also
corrected another delusion that a building that conforms with UD principles costs more, because
of the distinctive features of UD present in the building. The author debunked this notion by
arguing that a building that complies with UD concept stands to be valuable for a lifetime,
thereby increasing the value of the building which makes it useful for as long as the building is in
use. Also, people often think that a building designed with UD parameters requires more square
footage. This the author also debunked by explaining that space planning is important in design,
therefore, a universally designed building does not require more square footage outside just
adequate room for navigation. The last mistaken belief identified by Rossetti [13] is that the
adoption of UD strategies in a building makes it less likely to scale a building code scrutiny. The
author clarified that based on the definition and nature of UD, its principles always adhere to
established state and federal building codes. In cases of inquiry that may arise from the
evaluation of the design, provision for local variation is usually made available. Notwithstanding
humans and has therefore gained global recognition and caught many researchers’ interests
lately. For instance, Sholanke, Adeboye & Alagbe [9] investigated designs that constituted
Nigeria. The study is a qualitative survey that used observation guide and pictures to collect field
data from nine academic buildings across three universities in the study area. The designed
features found to constitute barriers to achieving UD in the various academic buildings in the
selected universities were mainly accessibility features that are not suitable for the use of the
physically challenged. Some of such features include: lack of dropped kerbs to external
walkways and open drainage beside walkways, lack of accessible parking spaces, inadequate
doors, steps, ramps, handrails and access routes dimensions, and provision of steps without
ramps where there are changes in levels. Likewise, Hibatullah [14] evaluated the accessibility
components of the School of Engineering buildings at the University of Jordan. The researcher
carried out the study in order to examine the level of accessibility in existing higher learning
institutions that are in accordance with Jordanian Nation Building Codes - Building Requirement
Code for the Disabled (BRCD), towards the promotion of the “right to work” and the “right to
get higher education” for PWDs in line with the UD ideology. The study is a qualitative research
that utilised interviews with students and staff members with disabilities to gather data. To
investigate if the requirements for renovation in public buildings and education buildings
implement the BRCD, an observation guide was used to collect data. The result of the study
revealed that the BRCD requirements did not cater for the minimum requests of PWDs, because
the BRCD was mainly concerned with people with physical disabilities, with less consideration
made for people living with hearing or visual impairment. In addition, Ibem, Oni, Umoren &
Ejiga [15] appraised the UD compliance of museum buildings in Southwest Nigeria. The authors
conducted their research to determine how the design, planning and construction of selected
museum buildings and facilities complied with the principles of UD and how they promoted the
satisfaction of users in the study area. The study is a multiple case study research that used
observation guide to gather field data from three museums in Southwest Nigeria. The museums
were appraised based on three principles of UD which are: accessibility, approachability and
usability. The result showed that all the museums complied with the approachability principle,
but fell short in accessibility and usability requirements. Similarly, in a study by Sholanke,
Adeboye, Oluwatayo & Alagbe [3], the researchers used the seven principles of UD developed
by The Center for Universal Design in North Carolina State University to assess the features of
the main entrances of five selected public buildings in Covenant University, Ota in Nigeria. The
features assessed include: carparks, pedestrian walkways, entrance porches, entrance steps,
entrance ramps, floor finishes and entrance doors. The result indicated that all the buildings fell
short of meeting UD accessibility requirements. For instance, ramps were not provided alongside
steps at the main entrances of majority of the buildings in line with the demand of UD. Where a
ramp was found, such ramp did not conform with UD standard. Also, several steps situated at the
Furthermore, a UD study that centred around the everyday life of elderly adults in an adult home
was conducted by Mustaquim [16]. The research was carried out to gain insight into the
performance of the different variables associated with the UD concept and how the elderly adults
identified with them in their day-to-day activities in the home. The study employed quantitative
means to gather data in Montgomery County's Arcola Health and Rehab Centre, Maryland, USA,
over a period of four weeks. A total of thirty-one patients, purposively selected based on their
cognitive abilities, took part in the survey. The result showed that UD variables that defined
parameters that describe perception. The result also underscored the significance of
understanding the UD principles, which was discovered not to be adequate for the design of
suitable homes that are inclusive and accessible for elderly adults. Though the study met its
target, being a case study of a single adult home means that the result cannot be generalised. an
observation guide was used to collect data. The result of the study revealed that the BRCD
requirements did not cater for the minimum requests of PWDs, because the BRCD was mainly
concerned with people with physical disabilities, with less consideration made for people living
with hearing or visual impairment. In addition, Ibem, Oni, Umoren & Ejiga [15] appraised the
UD compliance of museum buildings in Southwest Nigeria. The authors conducted their research
to determine how the design, planning and construction of selected museum buildings and
facilities complied with the principles of UD and how they promoted the satisfaction of users in
the study area. The study is a multiple case study research that used observation guide to gather
field data from three museums in Southwest Nigeria. The museums were appraised based on
three principles of UD which are: accessibility, approachability and usability. The result showed
that all the museums complied with the approachability principle, but fell short in accessibility
and usability requirements. Similarly, in a study by Sholanke, Adeboye, Oluwatayo & Alagbe
[3], the researchers used the seven principles of UD developed by The Center for Universal
Design in North Carolina State University to assess the features of the main entrances of five
selected public buildings in Covenant University, Ota in Nigeria. The features assessed include:
carparks, pedestrian walkways, entrance porches, entrance steps, entrance ramps, floor finishes
and entrance doors. The result indicated that all the buildings fell short of meeting UD
accessibility requirements. For instance, ramps were not provided alongside steps at the main
entrances of majority of the buildings in line with the demand of UD. Where a ramp was found,
such ramp did not conform with UD standard. Also, several steps situated at the main entrances
that centred around the everyday life of elderly adults in an adult home was conducted by
Mustaquim [16]. The research was carried out to gain insight into the performance of the
different variables associated with the UD concept and how the elderly adults identified with
them in their day-to-day activities in the home. The study employed quantitative means to gather
data in Montgomery County's Arcola Health and Rehab Centre, Maryland, USA, over a period of
four weeks. A total of thirty-one patients, purposively selected based on their cognitive abilities,
took part in the survey. The result showed that UD variables that defined knowledge acquisition
present a substantial modification in its description, through the parameters that describe
perception. The result also underscored the significance of understanding the UD principles,
which was discovered not to be adequate for the design of suitable homes that are inclusive and
accessible for elderly adults. Though the study met its target, being a case study of a single adult
Accessibility in High-rise Buildings The criteria used to define a high-rise building vary across
the globe. The Building Code of Hyderabad, India highlighted the requirements for a high-rise
building as having at least four floors, or fifteen to eighteen meters or more in height [19].
Emporis Standards [20] defined a high rise as a multi-story structure between thirty-five to
hundred meters high, or a building whose altitude is not determined, but is in the range of twelve
to thirty-nine floors. In the United States, National Fire Protection Association (NFPA) [21]
described a high-rise as a building higher than seventy-five feet (twenty-three meters), or about
seven storeys. However, according to the National Building Code [22] used in Nigeria, any
building that is more than four floors is classified as a high-rise building in the country. Such a
building is expected to be provided with specialised feature for vertical movement that will
accommodate the accessibility and usability needs of everyone, including the physically
challenged. Accessibility, basically covers the extent to which a building’s point of entry
provides ease of movement to the users, with the inclusion of people with physical disabilities
into the spaces and facilities within the building, in order to enable them perform obligatory
activities and functions. Generally, vertical movement components used in public buildings
include: stairs, ramps, lifts, escalators and travellators. The most common of these lots are stairs,
ramps and lifts. The three accessibility components are generally used in most high-rise
The usual vertical accessibility components that are generally provided in academic
environments include: stairs, ramps and lifts. Each of these access features have specific standard
requirements, in order to enable them cater for the accessibility needs of every user that intends
to use any of them to access a building, irrespective of the user’s age or disability. Vertical
movements in a building can be classified into two categories. The first is where there is a
change in level on a level plane on a floor, while the second is moving from one floor to another
[23-25]. A Universal Design Handbook, Building for Everyone [26] provided useful guidelines
for the design of stairs, ramps and lifts. The provisions of the guidelines are as follows:
Staircases Staircases or stairs can be used as a means of vertical movement in buildings when
there is a change in level on the level plane which is often the entrance to a building, or from one
floor to another. There are various specifications that must be followed in order to design stairs
that can be accessible and usable to most user groups. Key among these specifications include:
(1) The dimension of a stair must be consistent throughout its flight with tread and going
dimensions ranging from 300 mm – 450 mm and riser dimensions ranging from 150 mm – 180
mm.
(2) The face of the riser should not be less than 60o .
(3) Step risers should be rigid, since open risers can cause visual discomfort.
(4) The clear dimension of the inner stairs, which is measured between the handrails, should not
(5) The total height of a step flight between landings should not surpass 1800 mm.
(6) Stairs with two or more successive flights should ensure that the number of steps in each
(7) Stairs which are not enclosed should be put directly in line with a corridor or main circulation
path.
(8) Stairs that are enclosed should continuously provide signs and directions that lead to the
stairs.
(9) Railings attached to stairs should be placed 900 mm – 1100 mm above the landings and
(10) Stairs that are enclosed should continuously provide signs and directions that lead to the
stairs.
(11) Railings attached to stairs should be placed 900 mm – 1100 mm above the landings and
Ramps Ramps are mainly used as means of vertical movement when there is an alteration in
level on the level plane. They can be used when there is a change in floor for very large
buildings. In such a case, they require a large space to be very effective. However, ramps should
be accompanied with stairs except in situations where the difference between the ground level
and the level of the building is less than 300 mm. Ramps are more effective than stairs when
entering into a building as they cater for the aged, the physically challenged and other categories
of users. The following considerations should be put in place when designing an accessible ramp
ii. The maximum rise between the landings should be 450 mm.
iii. The maximum length of a ramp should be 9000 mm in accordance to the 1 to 20 gradients.
iv. When there are two consecutive ramps, they should be of the same slope and gradient.
v. It is important to avoid ramps with steeper gradients as they are dangerous to users.
vi. The distance between the low rail and the ramp is between 600 mm – 750 mm, whereas the
distance between the top rail and the landing is between 900 mm – 1000 mm.
Lifts
Lifts or Elevators are the most convenient means of passage from one floor to another for people
that do not want to use staircases, especially in high-rise buildings. Lifts are mechanical devices
that rely strictly on regular supply of electricity to function and be effective in a building. The
alternative means of passage. The location is important for users who are not fully comfortable
The location of lifts should be visibly indicated with signs from the entrance and other vital
Lift doors ought to open for at least 8 seconds to allow everyone exiting and entering the lift
do so conveniently.
There should be an obvious visual contrast between the lift door and the adjacent wall
surfaces.
To cater for this in practice, Universal Design offers a philosophy and strategy which support the
keyword in this process, implying that all policies and solutions have to be carefully designed to
accommodate all users. The aim is to achieve this to the greatest extent possible, diminishing the
need for segregated solutions and special services. As a design-in-time methodology Universal
Universal Design thus has the potential to help defi ne a coherent European policy of integrating
people with disabilities, strengthening the European goal of enhancing the autonomy of people
and making them self-supporting. In the Council of Europe perspective, human rights,
participation and inclusion are brought together in the Council of Europe Disability Action Plan
2006-2015, and Universal Design is one of the means of accomplishing the goals set in the
Action Plan. From an industry perspective the International Organization for Standardization has
contributed with Universal Design and Accessible Design guides on the requirements of groups
of disabled citizens. The guides assist industry in translating the basic values into products and
environments that in fact are more usable for more citizens, regardless of age or disabilities. The
European Commission Public Procurement Directive and rules for future European Union
legislation also incorporate Universal Design to reach the long-term goals of full participation
and inclusion
Accessibility All universally designed buildings, websites, services, etc. have to be accessible. It
is important that accessibility as a feature is built into solutions in a way that promotes
integration, and not just solves a technical problem. Universal Design can be said to add
principles like “the same entrance for all” or “the same opportunity for all” to accessibility, in
order to ensure participation and integration in a more equal manner. For this reason it is
necessary to be specific about accessibility requirements of major user groups, in order to give
planners and designers an idea about the specifi c Universal Design targets. It is also necessary to
make it clear that Universal Design consultants and representatives of end users have to be
involved early in the planning process. Suggested user groups that should be involved in
establishing accessibility guidelines, mainstream policies and solutions are wheelchair users and
persons with reduced mobility, with visual or hearing impairments, with intellectual disabilities,
or with asthma and allergies. In the majority of cases the requirements of these groups will also
Universal Design makes an environment, a communication device or a service easier to use for
everyone and for people with disabilities in particular, but does not make assistive technology
obsolete. People with disabilities in need of a certain level of support will continue to require the
use of assistive technology, and Universal Design solutions must be able to interact with these
technologies.
keywords, and in-depth knowledge of user requirements and assistive technology is thus
indispensable when shaping society’s services and environments. Without this knowledge the
results will be costly adaptations, retrofitting or a low degree of usability. Examples of Universal
• A built environment designed for use by all types and sizes of wheelchairs, walking frames,
etc., is an efficient environment for users of this kind of assistive technology, and is at the same
time easier to use for parents with prams, travellers with suitcases on wheels, etc.
• In a cinema many people with hearing aids can hear the sound track if the cinema is equipped
• A website complying with web accessibility requirements is more useful for blind and dyslexic
persons with screen readers reading the page aloud, and screen readers are increasingly
• Powered height-adjustable tables, when properly designed, can be seen as compatible with
position.
The most widespread method of working with Universal Design on a national basis is through
defi ning accessibility requirements with the underlying principles of “the same entrance for all”
or “the same opportunities for all”. Traditionally, the following seven main principles2 are listed
when explaining Universal Design, but it should be noted that they have their roots in the design
of built environments and products, and that they have to be expanded further. When it comes to
achieving equal rights, accessibility and democracy through Universal Design, the challenge is to
incorporate these seven principles into mainstream thinking, planning and methods in all fi elds
of society:
• simple and intuitive use: easy to understand regardless of the user’s experience, knowledge,
• tolerance for error: minimises hazards and adverse consequences of accidental or unintended
actions;
• low physical effort: can be used effectively and comfortably and with a minimum of fatigue;
• size and space: appropriate size and space is provided for approach, reach, manipulation and
use, regardless of the user’s body size, posture or mobility. Besides the translation of principles,
attention should be paid to the stages of the Universal Design process, not least in national or
local projects that need to be robust, sustainable over time and with lower costs. If practical
• practical implementation;
In this sense Universal Design projects do not differ from other projects or policies. In product-
and service-oriented organizations it is essential to have strategies for supporting planners and
designers in the development process, and some of the ingredients are: provision of adequate
Universal Design to management levels, ranging from research over development and
engineering to marketing
Wide sets of complementary measures are mentioned. The more robust Universal Design plans
described seem to be national and local programmes with top-down spreading of the philosophy;
they are especially effi cient when backed by legislation, acts and regulations for implementation
and follow-up. NGOs in general play a very important part in establishing the plans. Unco-
achieving equal opportunities for people with disabilities in all fi elds of society. To promote the
prevention of barriers, avoiding retrofi tting, policies based on user requirements or user-centred
dialogue have become prevalent in many countries. The sustainability of the Universal Design
process is an important issue in the implementation of action plans and initiatives, as the
processes have to be functional over a long period of time in order to achieve results. Several
countries have seen a clear shift from organising society via legislation to organising it through
the market. Other countries, however, have brought legislation back into focus, owing to the
inadequate response of market mechanisms when it comes to ensuring equal rights. In disability
issues there has been a shift from a medical model towards a model of independent living and the
promotion of human rights. Likewise, a social model has been combined with a human rights
model, and Universal Design is brought up on the political agenda as a bridge between the two
models, at many different levels. Within education, several member states have undertaken
efforts to integrate children and students in mainstream primary and secondary schools, and there
seems to be an overall improvement in the availability of facilities and personal provisions for
people with disabilities attending higher education. Half the countries in the overview have
introduced Universal Design into the curricula of professions working on the built environment
Research programmes and a more widespread use of guidelines and standards are mentioned in
technologies that can be used for Universal Design purposes are running in several countries.
Web Accessibility Initiative (WAI) guidelines have been implemented in mainstream websites in
many states. Not all fi nal products are fully accessible yet, but progress is visible. Many
countries, organisations and cities test labelling as a tool for tourist information and publicity
campaigns in member states. In many cases, public organisations in member states are running
projects within disability management programmes. In the private sector of some member states
major companies are including disability management as part of corporate pol icies, in parallel
with human resource management for employees with disabilities. It should be noted, however,
that despite the many positive initiatives, responses to our questionnaire show that many
initiatives still have to be taken, or need to be coupled with more effective processes.
Linked to the action lines of the Council of Europe Action Plan to promote the rights and full
participation of people with disabilities in society: improving the quality of life of people with
issues. Universal Design features and limitations of the ex amples are brought forward as an
inspiration to national and local initiatives. NB: Not all examples are perfect in every respect, but
with the Council of Europe Disability Action Plan 2006-2015, the examples take note of the
phases in the process of Universal Design: Adoption and decision on principle, Co-ordination,
Implementation and Evaluation. The Council of Europe Disability Action Plan 2006-2015 in
itself is a good example of a general action plan focusing its action lines on the same principles.
Description: The 1st National Accessibility Plan is a strategic framework to promote and
consolidate the measures of the Spanish Government, together with other government
administrations and public and private organisations, planning to remove barriers and to
introduce the Design for All concept. It was created in the context of Act 51/2003 on Equal
Opportunities, Non-discrimination and Universal Access for People with Disabilities to enable
the Spanish Government to foster implementation of this legislation. Its aim, therefore, is to
promote equal opportunities and non-discrimination for people with disabilities, while
simultaneously improving the quality of life for the population as a whole. The main objectives
of the plan are to carry out those studies needed to fulfi l the general aspects of the Act to
regulate the basic conditions for accessibility and non-discrimination and to promote
information and communication, and infrastructure for leisure and tourism. Activities considered
within the plan include awareness- raising campaigns, training on “Accessibility” and “Design
for All” in universities, promotion of research in this area and co-operation between different
actors.
The plan has been commissioned by the Spanish Ministry for Employment and Social Services
(MTAS), who will supervise implementation of the plan, but it will not be the only body
responsible for carrying it out: many public and private agents have to play a role in making
accessibility more widespread in buildings, streets, services and products. In operation: 2004-
2012.
The Government Action Plan for increased accessibility for persons with disabilities. Plan for
Description: The Government Action Plan for increased accessibility for persons with disabilities
aims to enhance accessibility for all, and directs a special focus towards persons with functional
impairments. These include disabilities affecting vision, hearing, cognition and sensitivity to
environmental factors (individuals with asthma and allergies). The action plan is designed to
products and other important areas of society. The plan incorporates initiatives under the
auspices of 15 different ministries. The following fi ve principles form the basis for the action
plan:
The plan includes more than 100 concrete actions with an annual budget of more than €35
million. €2.5 million is used each year to stimulate innovation and new actions. Budgetary
Universal Design features: The action plan emphasises the importance of embedding the
Universal Design strategy into government policies and administration, as has already been done
in several acts relating to universities, colleges, and vocational school education. The Universal
Design strategy will be included in acts for public procurement, building and planning
Design for All – a Nordic programme for action, the Nordic countries
Description: The Nordic Action Plan 2005-2007 Design for All – the Nordic Programme for
Action was adopted by the Nordic Council of Ministers4 in 2005. The action plan, which is
based on the principle of mainstreaming, announces Universal Design/Design for All as a crucial
strategy for improving accessibility within the Nordic Council of Ministers and offers 17
measures, which are divided into three parts: an overall strategy; information strategy; and
accessibility to the institutions of the Nordic Council of Ministers. The action plan is based on
the proposal worked out by the Secretariat of the Nordic Council on Disability Policy. The action
plan is aimed at developing awareness within the area of Design for All and promoting
systematic work towards full accessibility within the Nordic Council of Ministers, its institutions
and, in the long run, of society in the Nordic countries for all citizens. This strategic document
implies a change of policy, permanent commitment towards accessibility of all work undertaken
by the Nordic Council of Ministers from 2006 onwards, allocation of more considerable fi
nancing, necessity of research and assessment of consequences for people with disabilities as
part of the planning process. All institutions of the Nordic Council of Ministers that coordinate
Nordic co-operation in different sectors must implement the action plan and include accessibility
aspects in their policies and budgets. All Nordic Council of Ministers institutions must apply the
Nordic Council on Disability Policy’s competence and experience whenever their work
addresses issues of concern to people with disabilities. Universal Design features: The Nordic
Action Plan Design for All – a Nordic Programme for Action underlines the importance of
incorporating a Design for All perspective into existing and new programmes and action plans
for co-operation between the Nordic countries within all sectors and on different levels as well as
Description: Scientifi c and technical network mainly formed by universities and with an
enterprise component. The main objective of CEPACC is to promote research and knowledge
technologies, giving special attention to the needs of people that could potentially be excluded
from these areas, either because of their disabilities or for any other reason. CEPACC has been
created as a framework for co-operation between scientifi c institutions and the enterprise sector.
Universal Design features: Areas of research have been defi ned including principles of Design
for All, and all types of impairments and disabilities are brought to study. Among the activities
of the network there is co-ordination and participation in the elaboration of guidelines for the
design of accessible interfaces and tools for content management, as well as the detection of
emergent technologies, considering in these actions the variety of user requirements, in particular
those of people with disabilities. Beneficial for all people, including people with disabilities and
University Centre La Salle’s answer to the requirement established in the Spanish National Plan
training new professionals as “Advisors on Accessibility”. The objective is to solve the problem
of a lack of postgraduate studies on accessibility in Spain and, therefore, the lack of awareness
on Design for All in the professional environment. Universal Design features: Universal
Accessibility and Design for All are considered in this course in the context of the Law of Equal
Opportunities, Non-discrimination and Universal Access for People with Disabilities, on the
basis of the concept of quality of life and equal rights for all persons, including people with
mandatory element for the realisation of these rights. The main target groups are architects, town
During 2004 the municipal government took the decision that accessibility in Katchulka could be
of great interest in the context of EU accession and undertook a number of initiatives and
engagements directed at the development of the mountain area, accepting the principle of
Universal Design as fundamental for all innovations. The municipality of Sliven took a number
documents were created (plans for the development of the municipality; strategy for the
development of Katchulka, etc.); structural changes in the municipal administration were carried
out; a special fund for project co-fi nancing was established; a series of agreements with civil,
professional and scientifi c units were signed; new bilateral interrelations were started at
international level, etc. Simultaneously, the municipality started the development of two pilot
projects on the principles of Universal Design to demonstrate their capacity to use European
resources. It is envisaged that these projects will relate to homes for people with different specifi
c needs. They were entirely in conformity with the national legislation on accessibility; however,
a special expert group developed criteria on how to improve each project. Special attention was
paid to the building materials as well as materials for the interior design in terms of possible
allergic reactions. Physical accessibility was thoroughly reconstructed according to the specifi c
needs of all people concerned, including people with different disabilities, and also according to
the multifunctionality of the building: special lifts were constructed, suitable for people with
physical, sensory and intellectual disabilities; internal marking was established to direct people
with visual and also with intellectual disabilities; all interior elements (including decorative
elements on terraces and in grounds) are a result of design solutions consistent with the specifi c
requirements of mentally disabled persons; sanitary facilities were reconstructed in such a way as
to be suitable for people of lower stature or wheelchair users; all assembled units recognised the
possible requirements of consumers with reduced mobility. Particular attention has also been
paid to landscape design and planning. Plants were chosen to respect the requirements of people
with mental disabilities and illnesses. Wires and cables in the buildings signify revolutionary
changes in the ICT sphere as well as opportunities to improve security. Infrared movement
sensors were installed in every room without threatening the rights of people to privacy but in
order to assure the functioning of all technical systems. The corridors and main exits were
equipped with cameras. All the colours, including those on the facades, were also chosen
according to the specifi c requirements of people with mental disabilities. The heating, plumbing,
sewerage and electric systems were entirely reconstructed. Owing to the mountain locality, all
systems were reinforced against bad weather conditions or natural disasters. The reconstruction
was also enforced by alterations in the location of equipment in the building, and changes in
room sizes with the aim of being of maximal and universal use. Heaters were chosen according
to an entirely new concept. The biggest challenge for the team was the limited fi nancial
resources. Consequently, all improvements and reconstructions were made in terms of maximal
effectiveness (optimal cost-benefit ratio). First results show that all rooms reconstructed in
conformity with the principles of Universal Design could be used with full value by all people,
regardless of their specific needs, at any time of the year, with different purposes – for working
rooms, everyday necessities or other purposes. The next step will be to improve the village
infrastructure in such a way as to let all people use all equipment in the complex and to move
Description: Transports Metropolitans de Barcelona (TMB) has started a process for the
improvement of accessibility in all public transport in Barcelona city. The master plan has been
entrusted to a working group which includes the Municipal Institute of People with Disabilities
and other relevant groups. Furthermore, TMB has signed an agreement to collaborate with the
most parts of the public transport network in the city, together with an information service about
offered to address the needs of people with serious mobility limitations who may face diffi -
culties at certain moments or in routine activities. This service is provided by the City Council of
Barcelona, through the Municipal Institute for people with disabilities, with the collaboration of
the Metropolitan Transport Authority and the Metropolitan Transport Entity. Universal Design
features: Decision, co-ordination and evaluation of accessibility in public transport. Universal
accessibility is considered in a holistic concept: diversity of needs and variety of users are taken
accessible communication and information systems are concerned, that is, users can enjoy WAP
mobile phones or electronic diaries (PDAs) to plan their travel, both through on-line and offline
Description: Deutsche Bahn AG continues to implement Universal Design in the areas of trains,
stations and services, to achieve a comfortable travel experience for all passengers. Universal
distance services all trains have one or two wheelchair spaces and an adjacent toilet for
passengers with disabilities. Vehicle-mounted boarding aids and further measures are part of the
specifications for all new train systems. On regional services all trains are already equipped with
a mounted boarding aid, toilets for passengers with disabilities, and digital information systems
providing visual and auditory passenger information. Boarding, alighting, and connecting
services are available in more than 300 of the 460 stations in the long-distance network. A
customer service centre for disability matters co-ordinates all activities within DB AG relating to
passengers with special needs. It develops, manages and implements innovative services for
mobility-impaired customers and acts as a liaison to respective associations and political groups.
For passengers requiring support beyond Universal Design features, DB AG offers the Mobility
Service Centre, providing assistance and technical equipment to enable passengers to board,
alight from and change trains. It also provides travel information specifi cally for people with
disabilities, for example how to choose direct routes or reserve suitable seats. The information
brochure “Mobility for all – services for mobility-impaired passengers” provides advice and an
overview of DB AG services for passengers, and is also available online and on CD for blind and
interactive voice systems support convenient travel planning and ticketing for all passengers. In
operation: Activities and service centres started in 1999; ongoing replacement and upgrade of
vehicles and stations. Feasibility: Originating in Germany, in strong co-operation with European
Railways, for example harmonised quality standards in order to make cross-border travel more
comfortable for persons with disabilities and to simplify the travel experience as a whole. Benefi
cial for: All passengers, especially passengers with mobility impairments. Limitations: Owing to
the long life of trains and the large number of stations, measures can only be applied
Description: The Ultra Low Floor (ULF) system allows passengers easier access to vehicles by
providing a lower standard access height and an additional ride-height adjustment, while also
eliminating any interior steps or pedestals and providing optical and tactile guidance to
passengers. Universal Design features: Surpassing existing low-fl oor ve hicles, the ULF system
provides a lower general access height of just 197 mm, an additional bending front segment of
80 mm, and an optional retractable mechanical ramp, allowing convenient and step-less entry for
all passengers and support for people with reduced mobility, even for street-level tram stops. The
ULF system also allows the interior space to be free of any obstructions such as steps or
pedestals and incorporates both optical and tactile guidance systems outside and inside the
vehicle, making it easy and convenient for passengers to move around. In operation: 1997; 150
vehicles in Vienna (Austria), 150 more ordered. Feasibility: All countries; of specifi c interest to
cities that have been growing historically and thus frequently have streetlevel public transport
Beneficial for: All passengers; special benefi t for passengers with reduced mobility, such as
visual impairments
Universal design is a non-exclusive design concept. Everyone is affected by universal design and
universal design affects everyone. As a design concept, universal design has a greater effect on
specific groups of people who are concerned about the design of the built environment. For
instance, wheelchair users, pregnant women, caregivers of the elderly, people with babies in
strollers, and bicycle riders are concerned about curb cuts or sloping curbs. This synergy of
diverse groups makes the design universal. In the process of design, the participatory process
needs to include a widely diverse group of effected users. For instance, participation in design
might include the young, the elderly, people with disabilities, mothers, fathers, workers,
travelers, or any group who will use the environment to be designed. Universal design includes
participation, consultation, and opinions from a broad cross-section of the user population. It is
up to the universal designer to solicit participation and input. Failure to do so will inherently
limit universal design. This participation or consultation is vital because of the cost of universal
design and the time occurring between initial design and renovation. This popular participation
in universal design is not theoretical. There are no hard and fast guidelines for achieving
participation or consultation. These are only limited to the imagination of the project design
team. It is only certain that project designers must consult users before and during the design
process. 2.11 Having said who is affected by universal design, it is important to say who is not
affected by the universal designing processes --- those groups of people who will not use the
piece of the built environment to be designed. For instance, if the World Bank is building a
hospital in Asia or Africa, it is not important to seek participation or consultation from people in
Latin America. You cannot transplant the universal design of specific facilities from one region
of the world to another. To the casual observer, this process might seem self-evident, but some
Often, universal design is perceived to be costly; however, sometimes concerns about its cost
are based on lack of knowledge and experience and inaccurate estimates of the actual cost of
construction.7 The assumption about costs of universal design often exaggerates the actual cost
and disregards savings. This section discusses the cost of design, both with and without
The major cost incurred in incorporating universal design is the cost to retrofit various features to
accommodate specific needs. When managed appropriately, however, this retrofitting cost can be
minimized. Good practices of cost-effective universal design include the early incorporation of
Research has shown that providing full access facilities from the outset has additional costs of
approximately one percent. However, the cost of making adaptations after a building is
completed is far greater; it can rise up to five percent or more of total cost depending on the
modification of the architectural features of the building. For example, universal design is often
considered to require much more space to accommodate wheelchairs. Two design research
studies showed, however, that redesigning non-accessible buildings required no additional space,
but just rearrangement of the existing plan.8 These findings imply that universal design would
not require many additions if introduced before drawing the blue prints of a building. In addition
to the early incorporation of universal design, local stakeholder participation in the designing
process is a key to cost effective universal design. Appropriate universal design varies according
to local conditions. Best practice in one region is not necessarily workable in another context.
For example, in a country where wheelchairs are prevalent and braille or hearing aids are
available, it is straightforward to design the building with ramps specifically graded for the
wheelchairs, Braille signage, or induction loops for hearing aids. In a country where these are not
readily available, the building would be designed differently because end-users would be less
independent without wheelchairs or Braille or hearing aids. The goal of universal design is to
benefit the entire population, not just people with disabilities. Therefore, consultations with a
variety of potential users (e.g., elders, caregivers with children, etc.) are crucial in order to
maximize usability of Bank-funded facilities, as these people are the most knowledgeable about
their own needs. In this process, it is helpful to educate designers, builders and citizens about the
purpose and benefits of universal design for the whole community so that they understand its
value and work to find good solutions to problems. Participation of local stakeholders is also
critical for cost effective universal design because it helps identify locally available products and
construction techniques. With resource restrictions, project designers are required to use local
materials or techniques as much as possible to avoid significant cost impacts. This is also an
important consideration to ensure that such facilities are maintained by local communities
afterwards. While cost of universal design could remain low with its incorporation from the
outset and local participation, the cost of not incorporating universal design can be significant,
taking into account human cost and opportunity cost incurred due to inaccessibility. When
buildings are inaccessible, the human cost of having people to provide assistance would be
greater. When someone does not have easy access, the time and effort of other helping
individuals will have to make up the difference of the lack of universal design, although the
whole scale of this cost cannot be easily calculated. Furthermore, cost of inaccessible
individuals. Physical barriers reduce the economic and social output of persons with disabilities
and elders, and investments in the removal and prevention of architectural and design barriers are
increasingly being justified on economic grounds. The cost of not incorporating universal design
could be particularly significant for some types of countries: For example, countries affected by
conflicts or natural disasters may have a high prevalence of impairments and disability. 10
Failing to incorporate these people into economic, social, political and cultural activities will
guarantee a cycle of poverty for survivors and their families, and prevent vigorous economic and
social development in the long run. Similarly, aging societies, increasingly prevalent in some
middle income and many high-income countries, are facing the challenge of enhancing social
and economic participation of large numbers of senior citizens. While elders might not consider
themselves to have disabilities, many of them may experience a decrease in vision, hearing,
physical abilities, and cognitive abilities. Creating physical barriers to their participation will
increase the financial impact on social protection systems, decreasing their quality of life. While
the above-mentioned cases concern the large portion of citizens with functional limitations,
countries that depend on a tourism economy are likely to pay high opportunity costs for
inaccessible infrastructure by excluding people with disabilities, elders, or even parents with
small children who may otherwise visit these countries. Studies indicate that the tourism market
for senior citizens and people with disabilities is potentially large. For instance, the percentage of
older Europeans who travel has increased from seven to 40 percent in the past 20 years.
Evidence also shows that people with disabilities want to travel more frequently if facilities and
services are more usable and accessible. Barriers in public transportation, hotel accommodations,
and other facilities will prevent countries from capturing a share of the growing international
tourism market that will exceed one billion tourists by the year 2010. It is estimated that by not
adapting its inaccessible infrastructures the tourism industry fails to capture approximately 15-
inadequate and lack of appropriate provisions for the handicapped members of the society in the
design and development of public environments. In general, the paper has established a new
empirical based study from where further studies can be generated. Based on the findings of the
study, the following recommendations are made: where possible, the buildings should be
retrofitted with necessary accessibility provisions where they are lacking or inappropriately
provided; measures should be put in place by the university management to ensure that further
high-rise buildings in the university are designed and developed to comply with universal design
strategies generally, especially with regards to vertical movement provisions; there is also a need
to review building development guidelines in the study area to ensure that they are capable of
especially architects should always take care to make adequate provisions for the accessibility
needs of everyone, including people with disabilities, in the development of high-rise buildings.
Conscious efforts should be made to ensure easy vertical movement for all potential users in
such buildings. For the same reason, similar studies could be extended outside the university
environment to include office buildings, hotels and residential apartment blocks. An objective
approach was adopted to conduct this study. Further studies can employ subjective means that
rely on users’ perception to evaluate the effectiveness of vertical movement components in high-
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