Take

the lead.
Networcx is a Centricx product

PRE-CONFIGURED INTEGRATE SALES AND COLLABORATE CONNECT WITH REDUCE COSTS EMPOWER YOUR
FOR LOGISTICS SERVICE CHANNELS EVERYWHERE PARTNERS AND INCREASE ROI TEAMS AND GROW
Think before you print!
 AGENDA

01 02
Slide 4-8 Slide 10-14

Value Proposition Key Benefits

03 04
Our offering and
Slide 16-21 Slide 23-24

Key Benefits Key Features Technology

Application Highlights
05 06
Next Steps Slide 26

Closing

2
 01
VALUE PROPOSITIONS
 K E Y VALUE PRO PO SI TI O N ARE AS
All-in-one application for customer and channel sales management

En d-t o -e n d u se r One Application 360° Visibility

Unify and streamline the entire customer Offer 360° visibility across channels
e xpe ri e n c e journey cycle in one application and customers

Manage Customer Interactions Reduce Costs and Complexity

Re du c e d t o t a l c o st o f Manage human and digital interactions Improve user experience while reducing
with customers and partners complexity and costs
o wn e rsh i p

Digitize and Automate Enable Decision Making

Digitize and automate marketing, sales Enable easy decision making through
D i gi t a l a n d Ada pt i ve and service processes end-to-end process visibility

4
K E E P Y O U CRM AN D SALE S APP CO STS LO W
Ensure that your sales technology provides return-on-investment (ROI)

Gartner revealed many businesses

underestimate CRM costs by 40-75%

Licences Integration
Costs

Maintainance Implementation

Customization Support Quality Speed Results

Releases Training

Configuration Other hidden costs

5 https://www.mycustomer.com/selling/crm/what-are-the-hidden-costs-of-crm
 BUILD AN END-TO-END USER EXPERIENCE
Fully integrated modules - start small and prepare for the future

ADMINISTRATION Organisation Units Roles Channels Users

CONFIGURATION Products Services Trade Lanes Industries Sales Process Pricing

PRM
RELATIONSHIPS Colleagues Customers Contacts Orga Charts Partners/Agencies

MARKETING Content Library Campaign Management Lead Management Lead Conversion

CRM SALES Target Setting Opportunity Management Pipeline History Opportunity Matching

SERVICE Business Implementation Service Cases Help-Desk Tickets Customer Care

END
to CPQ QUOTATIONS Freight & Charges Regular Quotations Spot Quotations Tariff Quotations Ops Handover
END
TENDERS Tender Opportunities Assessment Milestones Management Pricing Post-Bid Analysis

PERFORMANCE Transaction Details Achievements Calculation Exceptions & Adjustments Appraisal Desk
SPM

COMPENSATION Plans and Schemes Estimations Statements Exceptions & Adjustments

COLLABORATION Notifications Messages Calendar Tasks Chats Approvals

CXM

CX 360º Customer Single View Customer Journey Design Customer Engagement Hub

AI AUTOMATION AI Analytics Process Mining Workflow Automation

6
A PRO FESSIO N AL T EAM READ Y FO R YO UR N EED S
Technology experts combined with Freight Forwarding and Logistics specialists

OUR TEAM OUR EXPERTISE

• Our role will suit a company who thrives on bringing Always dedicated to Supporting commercial
their commercial sales and service teams, processes commercial activities teams in their daily tasks

and technology to the next level • Supported CCO and sales excellence
initiatives at global level
• Acted as go-to person for
commercial teams in regard to
• Trained over 2000 people on CRM, guidelines and work procedures
• We are your “go-to” team for defining, implementing planning, performance and
incentive management
• Implemented process
improvements and workflow
and managing an end-to-end user experience automation

• We have been interacting with all levels of users from Logistics
senior to junior across geographies and cultures
Commercial
• We understand the voice of the sales reps as well as
the expectations of management
Passioned experts of the
• We know which actions to take to achieve goals and logistics industry
• Worked over 30 years for 2 of
ensure projects outcomes from planning through to the largest logistics companies
• Active and leading role in
execution Marketing, CRM, Field Sales, KAM
and Global Sales support
Technology
Operations
Strongly engaged with
technology developments
• Developed and deployed sales
technology including CRM,
quotation, ICM and other tools
• Leading data integration and
analysis tasks for BI and AI

7
 02
KEY BENEFITS
EMPOWER YOUR SALES ORGANISATION
Create knowledge and transparency around your customer activities

Collaboration
Relationships • Tasks
• Events
• Colleagues • Messages
• Customers • Chats RELATIONSHIPS
• Contacts • Notifications

MARKETING

Sales
SALES
Marketing
• Opportunities

• Campaigns
• Quotations
SERVICE
• Forecasting
• Leads

QUOTATIONS

Service
COLLABORATION
• Service Cases
• Support Tickets

9
PRE-CO N FIG URED FO R L O G IST ICS SAL ES
Industry standards available for usage or your own adjustments

Organisations Products Industries

Regions
Product Family Industries
Networcx provides out-of-the-box Countries
Districts
Products
Services
Sub-Industries
Commodities
Freight Forwarding & Logistics Branches

standards, best practice and

knowledge Roles
Example:
Trade Lanes Clusters
Example:
GKAM Region-to-Region Global
RKAM Country-to-Country Strategic
CKAM City-to-City Target

Industry
Knowledge
+ Industry Channels Sales Product Pricing …and more
Standards KAM
RDM Main Freight
CS Charge Lines
etc. PUD

10
O PPO RT UN IT Y M AN AG EM EN T
Monitor progress and results including win and losses analysis

Develop Close
Criteria Involve Finalize the
Assign and share an opportunity
stakeholders
Product
sales cycle and between channels
and collaborate provide accurate
to win Incoterms win and loss
Tradelane information
Main Freight
Easily update the phase, status and
Charge lines
probability

Qualify Quote Implement

Link sales activities and collaborate
Convert from Create one or Handover business
lead or activity more quotes information to with stakeholders
or create from with one click operations and service
scratch

Share information with external

partners

One or multiple product Review opportunity history back to Prioritize and make part of
items original lead board panel

Quote single or multiple Forecast accurately new, existing and Generate after-sales
products incremental business information automatically

11
PROFOUND KNOWLEDGE OF LOGISTICS FORECASTING
We have a clear understanding of your reporting and analysis needs

New vs. Renewal Business

Sales Forecasting Impact Forecasting
Based on Estimated Decision date Based on Business Start and Renewal date

Existing vs. Incremental Business

Regular vs. Spot Quotes

January February March April May June January February March April May June

Won Quotes vs. Bookings

Dynamic Forecasting History

Based on Monthly data historization
Ad-hoc Opportunities vs. Tenders

Business Tendered vs. Awarded

January February March April May June July August September October November December Business Awarded vs. Contracted

12
 A UNIQUE LINK BETWEEN CRM AND PRM
Easily create and share CRM data with your logistics partners

Send Note Share Info

Lead Opportunity Quote Service Case

Schedule Task Chat

Identify
Search and review profiles
of potential partners
Create your own network of connected business partners and
Connect improve business development collaboration.
Request, assess and finally
connect partnership

13
 CONNECT WITH FREIGHT LOGISTICS PARTNERS
Share data based on your needs and preferences

Share Customers and Contacts

Send and receive Leads

• Goals
• Responsibilities Co-Develop Opportunities
Partner A • Resources Partner B
• Rules Quote together
• Data
Solve service cases jointly

Collaborate everywhere

14
 03
KEY FEATURES
DASHBOARD
Customizable page showing all the key information you're looking for

Individual figures and results

Customizable Dashboard

Key Goals

Individual dashboard that

01 visualizes and analyzes
daily sales data
o My Leads Sales Manager

o My Opportunities
Provides consolidated
o My Quotations team figures on the Make the daily tracking of
02 key performance indicators
o My Service Cases Sales Manager’s
Dashboard easy and simple
o My Tasks
o My Events

16
CUSTOMER PROFILE
Create and share details about all your existing and potential customers

Customer Profile
Detailed Customer Insights

Key Goals

Consolidate information
01 from all sales channels

o Account management roles Account Management

o Sales crediting
o Customer targets
o Pipeline figures
o Service Cases
o Performance calculation
Assign ownership and
define sales crediting
to ensure correct
reporting and
measurement
Record and understand
02 customer needs
Group customers by cluster,
03 industry, size and other
logistics criteria

17
CUSTOMER SINGLE VIEW
Consistent and holistic representation of your key customers

Customer Family Tree

Detailed Single View

Key Goals

Get a full picture of your

01 key customers with metrics
o Single views a created automatically by geaography and
Metrics and KPIs products
o Identify planning and performance gaps
o Improve KAM communication and Enable a customer-centric
Consolidated facts and 02
Collaboration management approach
figures for each
across teams and functions
o Show KAM team achievements hierarchy node
o Share with Product, Finance and others

18
OPPORTUNITY BOARD
Look at your opportunities in a single board with quick actions and information

Opportunity Board
Opportunity Management

Key Goals

Visualize and improve

01 opportunity management
o Focus on opportunity progressing
Opportunity Cards Provide guidance and contents
o Reduce data maintenance – increase of 02 for each opportunity phase
sales productivity
Progress opportunities
o Improve quality of pipeline and by just drag and drop Remind and alert opportunity
the card 03 update events that are
forecasting figures
overdue
o Create sales activities and quotations
with one mouse click

19
QUOTATION PROFILE
Give cross-functional access to all your sales quotations globally

Digital Quotation
Quotation Management

Your Company
Brand

Key Goals

Send quotations in a state-

01 of-the-art digital format
o Increase Customer Experience
All-in-one Pricing
o Provide pricing alternatives on the spot
Allow customer to
o Trigger follow-up actions automatically (e.g. 02
Provide one price reject or accept quote
make quotation valid and handover to ops) online
but allow drill-down
o Leverage the value of your existing quotation of price details
rates engines

20
SALES ACTIVITIES AND COLLABORATION
Establish collaboration within your sales process and team

Sales Channel Activities

Channel Collaboration

Key Goals

Centralize planning,
01 execution and visbility of
o Live chats throughout the application sales activities
Visit Reports
o Messaging by channels and customers
o Plan and assign sales tasks across channels and Track customer
processes agreements, Analyze the quantity and
02 quality of your sales activity
o Customizable notifications and alerts opportrunities and
decisions
o Configurable approval chains
o Share notes and visit reports

21
 04
TECHNOLOGY
SO FT W ARE AS A SERVICE BASED O N CL O UD T ECH N O L O G Y
…

WHY CLOUD?

SECURE ACCESSIBLE FAST RELIABLE

Our application relies on Protect data, Allow all your Continuous Platform

Microsoft Azure apps, and

infrastructure
users to easily
access the
monitoring
latency (speed)
provides a
resilient
quickly with built- application via of core areas to foundation built
technology in security
services by
state-of-the-art
cloud
guarantee
maximum
on world-class
global
Microsoft technology efficiency infrastructure

23
INTEGRATING DATA TO SUPPORT YOUR DECISION-MAKING
Generate value and insights from your internal data sources

There is a huge potential in making sales and

Front Office Back Office service activities more efficient and effective
by integrating information and connecting
people from the Front and Back Office areas

• Data Interfacing and Integration

Leads, Opportunities, Shipments, Revenues, • Internal Matching of Front and Back Office Data
Quotations, Targets, Oustandings,
• Evaluation of CRM Data Quality
Contracts, etc. Personnel, etc.
• Advanced Sales Planning based on Front and Back Office Data (Previous Year
Baseline, Forecasting)
• Daily Performance Calculation based on Back Office Data
• Ensure Pipeline matches Group strategy
• Adjust Performance Accountability with flexible Sales Crediting
• Daily Comparison of Targets with Performance (for all Sales Channels)

24
 05
CLOSING
O UR PRO PO SED N EX T ST EPS
Our main goal is to create a win-win situation

1 2 3 4

Frame your Address your Agile Execute with

Needs and Data Source and Implementation Quick Wins and
Expectations Processes and Execution ROI

Concept Proposal Decision

26
CO-INNOVATION AND COLLABORATION FRAMEWORK
Startup companies need a co-innovation phase with selected customers

CO-INNOVATION SHARING OUR RESOURCES

• Co-develop and ensure that your
requirements become part of core
functionalities
• Avoid customizing costs and future
complex release management
YOUR REQUIREMENTS PORTFOLIO
One-Off
Short-Term
Long-Term
• Access to our resources and
• Solve business problems quicker capabilities
and at lower price
• Provide capabilities for planning,
• Use our platform for your
execution and reporting of innovation and disruption
deliverables
• Stay on-top of next wave
developments
OUR ENGAGEMENT CAPABILITIES • Take advantage of our
industry knowledge and agile
Flexible approach
Quick- Wins • Enable user and customer
experiences
Committment

27
The all-in-one customer, partner and
sales management app