BM1708

Name ____________________________________ Section ___________________ Date_____________

QUIZ
CASE ANALYSIS: The Busy Boss
John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind. Consequently,
when an employee brings Gill a problem, he is not a good listener. He would open his mail or answer the
telephone, and would constantly glance at his watch while the employee is talking. In addition, he makes
outright judgment and would always dive into conclusion on any given situation. As a result, John keeps
being blindsided by new problems in the organization that seem to get more and more serious.

Answer the following (2 items x 10 points):

1. Describe the inhibitor/s to communication demonstrated on the above scenario.

2. Provide suggestions to Gill on how to become an effective listener.

Rubric for grading:

CRITERIA PERFORMANCE INDICATORS POINTS

Content Provided specific related answers with 8
related details
Grammar Used correct grammar, punctuation, 1
spelling, and capitalization
Organization Expressed the points in clear and 1
of Ideas logical arrangement of ideas in the
paragraph
TOTAL 10

Reference:
Goetsch, D. (2014). Quality management for organizational excellence: Introduction to total quality.
United Kingdom: Pearson Education Limited.

08 Quiz 1 *Property of STI

Page 1 of 1