: Farid Febrian Maulana Nama

: 19103006 NIM
: D3 Perjalanan Wisata Prodi
:4 SMT

UJIAN AKHIR SEMESTER

BAHASA INGGRIS PROFESI 2
CONVERSATION SCRIPT BYE USING THE GIVEN SITUATION .1
OFFERING ASKING HELP .a
?Mr. Brata: Excuse me, Son. I need to go to the post office. Where is it
.Tian: It’s on Jalan Flamboyan, Sir
?Mr. Brata: I am new here. Can you show me the way
Tian: Actually it’s quite far from here, Sir. Would you like me to give you a ride?
.I’m going to go to the café and the post office is not far from there
.Mr. Brata: Oh, what a coincidence! Of course. Thank you, Son
.Tian: You’re welcome, Sir
HANDLING TRANSFER IN .b
uide : good afternoon ladies and gentlemen welcome to ngurah rai airport
.denpasar city. How is your flight
Tourist : it’s very nice, i am happy
Guide : that is good ladies and gntlemen. I am sudiana from bangli tour and
?travel. Excuse me. May i know who is the tour leader this group
.Tourist : yes... i’m the tour leader this group. I’m gommez
.Guide : hello Mr. Gommez glad to meet you
Asking for baggage tag
?Guide : well ladies and gantlemen. May i have you baggage tag
Tourist : yes... this is
?Guide : thank you. There are 6 baggages. Aren’t they
.Tourist : yes that’s right

Asking for waiting

Guide : ladies and gantlemen. Please wait me here i am going to arrange your
.baggage
.Tourist : O... yes please arrange my baggage. I will wait you here
Guide : yes... if you need to go to the toilet. There is on the left side. For these
who need to change your money please go to the counter in front of the
?information office. Do you have any question
Tourist : no... everything clear
.Guid : thank you
Asking porter assistance
?Guest : porter ... could you help me
?Porter : yes of course. What can i do for you
.Guest : please arrange my group baggage. Here the baggage tag
.Porter : ok... i will to arrange your group baggage
Guest : there are 6 baggage’s. Ok
.Porter : Ok... Ms
)arrange baggage (
?Guest : porter, how about the baggages, are everything OK
!Porter : well please put them into flores bus with ID number DK 1116
.Porter : Ok... i will
)Put baggage into bus(
?Guest : you have arranged the baggage
.Porter : yes... i have
.Guest : wow... good job, thank you very much
.Porter : yes... you are welcome
HANDLING TRANSFER OUT .c
At hotel
With room boy
?Guest    : good afternoon sir could you help me
?R. boy   : yes, of course. What can i do for you
Guest    : please arrange my group baggage there are 6 baggage’s
R. boy   : yes i will
Guest    : thank you
 R. boy   : you are welcome

HANDLING GUEST COMPLAINT .d

Customer: Hello, I would like to register a complaint. I reserved an ocean view,
.but I am staring at the street
Staff: I apologize for the inconvenience, unfortunately all of our ocean view
.rooms are taken
Customer: I'm sorry, that is not good enough. I reserved that room for a reason.
?Can you upgrade me to a better room with a window view
Staff: I'm sorry sir, unfortunately there is not much we can do in this situation,
our corporate office has outlined specific actions to take in this situation, and I
am afraid they are not very flexible on this point. Here is the corporate customer
.service number, please feel free to give them a call and share your complaint
Customer: Are you serious?! This is outrageous?! Is this how you treat all your
!?customers
Staff: I am very sorry about the mixup. Let me check the neighboring hotels to
see if they have any ocean view rooms open. The cost is about the same and we
would be more than happy to make the reservation and help you get all of your
.baggage moved
.Customer: Oh... That’s okay. Thank you for the offer though
GOING AROUND LOMBOK WITH A TAXI .e
?Driver : Good morning ma’am. Where are you headed
Passenger : Good morning! The golden palace hotel, I’m sure you know where
?that is
.Driver : I certainly do. It is a popular hotel
?I see you have a suitcase, are you just visiting
Passenger : Yes, I am here on business, but I will hopefully have some spare time
.to see some of the sights
.I should have some time on the weekend to get out and about
Driver : Well, welcome to our city. It’s a really nice time of year to visit. It’s not
.too hot or too cold. There’s lots to see and do
.Passenger : Oh, that sounds interesting
Driver : Here, please take my card and if you need a ride anywhere give me a call.
.If I am available, I would love to drive you around

DEALING WITH PAYMENT .f

?A: How are you

.B: I'm great. Thank you for asking

?A: What can I do for you

?B: Do I owe any fees

.A: You sure do

?B: Could you tell me how much I owe

.A: You owe $235.13 in fees

.B: I can't believe that

?A: When will you be paying these fees off

.B: I'll pay them off right now

?A: Cash or check

B: I will pay with cash

ANSWER THESE QUESTIONS WITH FULL SENTENCES .2

?When do passengers receive a boarding pass .i
Passenger received a boarding passed at 07 july
?What is a boarding pass used for .ii
 The passenger used boarding passed for traveling
?Is this passenger a man or a woman? How do you know .iii
The passenger is a woman, because the title name start with mrs. (mrs.
Diana)
?Where is the passenger going .iv
The passenger went to singapore
?What is the flight number .v
The flight number is SQ 312
?What is the passenger’s seat number .vi
The passenger seat number is 33D
What time does the passenger have to be in the departure lounge ready .vii
?toboard
The passenger have to be in the departure lounge ready to board at 11.30
AM
AT THE AIRPORT(2.00PM). COMPLETE THE DIALOGUE BY INSERTING THE CORRECT .3
.TENSE. LOOK FOR TIME PHRASES FIRST
?Bill: Hi,Ben, where do you (go)
.Ben : Hi Bill,I will (fly) to China later this afternoon
?Bill: Do you (go) for business or pleasure
.Ben : Business, I Will (meet) some engineers tomorrow inShanghai
?Bill: Howlong will you(stay)there
Ben : I Will (stay) for three weeks and then I Will (fly) to Korea. I Will (stay) in Korea
until
.the end of the year and then I will (come) back
?Bill: Are (be) this your first overseastrip
Ben : No,I Have been (go) to Indonesia last year and the year before that I Was.
(travel) to
.India
?Bill: Anyway,why do (be) you here
Ben : I am Picking up some visitors from America. They are (come) from Darwin but
the plane
is (be)
 minutes late so instead of arriving at 20’clock they are now, arrive) at 30
.2.30pm.Americans is (be) always late. They are(be) never ontime
Bill: I hoped your listening skills are good becauseAmerican is (be) difficult to
.understand.They were a strong accentand they Spoke very loudly
Ben: I Hoped they understand me. I practiced my pronunciation every night in front
of the
.mirror
’Bill: Never forget ‘practice makes perfect

Read the questions and complete them with the question words from the box above. .4
To the side, circle to indicate if the question is open-ended or closed. Then, answer
.the questions for yourself

Open-ended / ?How old______are you___ Example

Closed :

I am 30 years___ :Answer
._________________________________________________old

Open-ended / Closed ?What would you like to eat .1

I like to eat friedrice :Answer

Open-ended / Closed ?WHere do you work .2

.I do not work :Answer

Open-ended / Closed ?How many peoples work with you .3

Nothing :Answer

Open-ended / Closed ?What is a Coke in your hometown .4

 .My coke in my hometown is Ricewhine :Answer

Open-ended / Closed ?Where are you studying English .5

.I study English at my institude :Answer