Handbook of Guidelines

For Freelance Subject Matter Experts

 Welcome to DigiVersal

Dear Expert,

We are excited to have you here! DigiVersal Consultants Pvt Ltd. is a pioneer in the field of
academic consulting and online tutoring with over a decade of experience in this industry.
DigiVersal aims to promote as well as nurture academic learning, professional development and
intellectual excellence while delivering high-quality, authentic and trustworthy academic content
writing services. All collaborations with our associates are done only through legally binding
contracts.

We hope that you make the most of this opportunity by applying and accepting multiple orders
from us and keep earning to your fullest potential. To make sure that you maximize your chances of
earning and getting regular work with DigiVersal, we would like you to familiarize yourself with
the process we follow and terms of freelance association with us.

We are working on improving our process automations to ensure that you have hassle-free
experience in using our online portal. We would be happy to receive feedback from you to further
enhance our expert’s panel. Do send your feedback by raising tickets on the portal.

We thank you to be part of our Expert’s Panel and wish to continue this mutually beneficial
association for a long period of time.

Digitally Yours

Digiversal
How it works
Once you are added on our Expert’s panel, you will receive your login ID and password on
registered email with us. On the login page, choose the User “External Expert” and enter your login
details.

Profile completion: ​Once logged in, click on your Profile name to complete your profile with
following details:

● Name: ​*Can not be changed*

● Email ID: ​*Can not be changed*
● Contact Number: ​With Correct Country Code
● Educational Qualifications
Graduation: Post Graduation: PhD:
● Primary Expertise: (Subjects in which you have specialised knowledge and can work on
core topics on these subjects; will be mainly related to your educational background)
● Secondary Expertise: (Subjects in which you can work if orders related to your primary
expertise are not available; on which you have generalised knowledge)
● Type of Assignments you can work on:
Reports/ Essays/ Dissertations/ Online Quizzes/ PowerPoint Presentations/ Poster Presentations/
Video Presentations Etc.
● Bank Account Details:
● PAN Number:

Adding correct details on profile is important to receive correct invitations and notifications through
our panel. Keep your subjects and qualifications accurate to ensure that you receive orders
matching your expertise.

Kindly CONTACT Us in cases you are unable to update the details:

Viewing and Applying for Orders:

Click on ​"Orders" ​from the main menu on the left, and​ ​you can see the list of orders available for
confirmation (​"Available"​ tab). Here you can check each order by clicking on it (assignment brief)
as well as replying with your comments (queries).

You can apply on the order if the task is doable and can filter orders as per the subjects you want to
see from the list of available orders.

You will be able to see all the orders on which you have applied under the ​‘Applied’ tab.

If you wish to, you can even withdraw your confirmation any time by clicking on your applied
button.

Once the task you applied on is assigned to someone else, you will get the intimation via the
message, ‘This task has been assigned to someone else’

Once you get confirmation from our team and the code is assigned to you, you will be able to see
the list of assigned orders in the ​"In-Process"​ tab on which you need to acknowledge that you are
proceeding with the task. ​Do not proceed with any order unless you have been assigned it on Panel
and are in In-Process tab.
New update: Global Chat feature

You have the global chat for chatting with the team, you need to just click on the icon and start
chatting with the concerned agent who is active.

Please note: The inactive agents will not be able to support you, consider contacting only the active
agents at that time.

You will also get invitations from our Assignment Operations team on orders related to your
expertise. You can see those orders in the ​“Invited” tab and provide your application if you are
confident of completing those assignments within the given deadline.

Once those codes will be assigned to you, you will be able to check them in your ​In Process tab.
Assigned orders must be submitted within the deadline (along with Quality assurance checklist),
ensuring that all the criteria of the assignment has been met with.

Delivery and Revision

All the assignments can be delivered only via the ​DELIVER button on your order code. You are
required to fill the quality checklist and submit the solution accordingly.

All solutions delivered by you will be visible in your ​"Delivered"​ tab.

After quality check of your solution, in case of revision from the quality check expert or the client,
the code will be moved to the ​"Reopened" tab. You need to work on your revision codes on an
immediate basis to ensure the submission from your end.
Expert Report

This report will allow you to check all your delivered and reopened codes and the penalty if you are
charged on each code. You can filter and check as per the data you require.

You can check the orders which are verified, not verified, on hold and already paid via the filters in
order to inform the team to verify your order related payments for the month.

Expert Invoice(s)

Once your monthly tasks are completed, your invoices will be generated by the support team which
can be viewed from this section. You are required to open the invoice, check and verify the
payments and upload your signature to acknowledge and proceed with the payment for the codes.

*Notification will be received for the invoices received on your registered email with us.
You can open and view the details of the orders and invoice in the PDF format. Signature has to be
uploaded for providing you approval on the amount.

Please Note: In case of any issues, you can raise a feedback from the CONTACT US section on
the top of your panel.

Once the invoice is signed, the status of your invoice will be updated. You have agreed to receive
the amount mentioned on the invoice.
Important Guidelines on Order Acceptance and Processing

1. Accepting an Assignment

When you receive an assignment, please do the following before accepting it:

● Read the requirement(s) thoroughly and ensure you completely understand it.
● Check the Subject, Topic, Word count required, Marking Criteria & Referencing guidelines.
● Go through the attachments provided and if you are not sure about something, get it clarified
with us.
● If in doubt, please send a query on the panel.
● Accept an assignment only when you have a proper understanding of what needs to be done.
● Once you accept an assignment, it is your responsibility to provide us a well- researched,
formatted and well written assignment, without any deviation whatsoever from the customer
requirements.

2. Processing and Submission of Assignments

● The marking of assignments is done as per the marking criteria. Always follow the HD
grade criterion to ensure highest grades.
● Always ensure you understand the assignment question first before starting your research.
Develop an initial plan and framework for the entire assignment to guide you throughout till
completion of work.
● The methodology and references to be used must be from Australia/ UK/ US or Singapore
as specified in the assignments.
● You must follow the referencing style (APA/ Harvard/ MLA/ Others) as per the requirement
of the assignment. Never use Wikipedia or just website URLs as reference.
● After completion of assignments, while delivering the work on portal, you must fill in the
quality assurance checklist, and make corrections, if any and upload along with completed
assignment.
● Ensure that you do not submit paraphrased/same assignment to two different clients or
orders. If this case is encountered at any point of time, your whole payment will be on hold and you
will be banned from our Expert panel.
Payment Terms

Billing Cycle - The billing cycle is 1st - 30th of every month and a reconciliation email will be sent
to you in the beginning of next month wherein we ask you to check your delivered list of orders for
the previous month and get them ​“Verified for Payment” by our Assignment Operations Team.
You can raise a ticket in case of any payment related issues which our Accounts team will promptly
look into and resolve.

Payment Process: ​The payment for each order delivered will be verified for payment on portal
after 7 days of delivery* in case there is no issue raised/no revision requested/no refund requested
by the third party client. The writer needs to get the order ​“Verified for Payment” by the Business
Operations team of DigiVersal in case the orders are shown in “Not Verified” status. On the 2nd
day of every month, the accounts team will freeze the “Verified for Payment” orders and it will be
shown in the invoice for the orders delivered by the writer for the previous month. Writers will be
required to send the signed copy of the same to us before the 5th day of every month from the
panel.

Payment date: The payment will be done on or before 10​th day of the current month for all the
signed invoice received for the Work delivered in the previous month. Writer will be required to
confirm his bank account details and PAN card details before the payment is initiated.

Mode of Payment: ​The total amount for the previous month’s invoice (of “Verified Orders”) will
be deposited into the Writer's account post deduction of TDS @ applicable rates. Any transaction
charges related to bank transfers will be borne by the writer.

Tax compliances: Expert will be responsible for the payment of all federal, state and/or local taxes
with respect to the services he/she performs for the client as an independent contractor (​TDS
deduction @7.5% will be applicable for Indian Writers and ​@15% ​will be applicable for
Non-Indian Writers** which is to be borne by the writer, as per the availability of Indian PAN,
please refer to the clause given below) which is a mandatory requirement for the company as per
GOI regulations.

TDS certificate for the same will be provided on request by the accounts team of DigiVersal.
Penalty and Order Cancelation Terms***

● Non-delivery after confirmation - Zero compensation + 30% of the Order Price

● Delay/Deadline missed - 20% of the compensation after 2 hours of delay without prior
information and approval on deadline extension taken from us.
● Plagiarized Work: 20% of the Order Price (Plagiarism must be below 10% excluding
references except technical assignments)
● Failed /Dispute/ Refund - Zero compensation + 30% of Order Price

***We provide authentic grade cards/feedback/student login credentials for verification of failed
grades as we believe in transparency.

TDS FAQs

**TDS deduction on payment to Foreigner Freelancers:

TDS is deductible on any payment made to any expert outside India under section 195 of the Income Tax Act, 1961.
There are different rates for deducting TDS under different situations:

Situation 1: When TDS rate is 10.40% or 10%:

1. When an expert has applied for PAN in India and furnished the details of the same with the deductor, in this case
tax rate will be 10% to10.40%. He/she could avail the benefit of Double

Taxation Avoidance Agreement as well and will be issued with a TDS certificate since TDS will be credited to his PAN
and he/she could claim the benefit by filing income tax return with the Indian Tax Authority.

2. When an expert furnishes his/her full and true details as required in the Form shared with the expert at the time of
entering in the Contract. But in this case experts could not be issued with TDS certificate because non-availability of
PAN tax could not be credited with TDS amount. But the deductor could issue a certificate and mention the amount
paid and TDS deducted and deposited.

Situation 2: When TDS rate is 20%: When expert does not furnish either of the details, the rate of TDS will be flat 20%.
In this case also, experts could not be issued with TDS certificate because of non-availability of PAN. But the deductor
could issue a certificate and mention the amount paid and TDS deducted and deposited.
How to reach us?

● In case of any query or issues related to Portal or payments, you can raise a ticket
through ​"Contact Us"​.
● For any issues which you are unable to resolve through raising tickets on portal, send your
concerns to ​freelancing@digiversal.in​.
● In case of Payments or TDS related concerns, send mails to ​accounts@digiversal.in​.
● In case of you want to enquire about full time positions with us, send mails to
career@digiversal.in
● In case any of your friends/acquaintances want to get empanelled in our freelance expert
team, share his resume on ​freelancecareer@digiversal.in