Creating Return Orders (BKP 2)

Creating Return Orders (BKP 2)

Explanation Screenshot

Would you like to know more

about how a returns and
refund clerk creates
customer return orders?

If so, follow this interactive

tutorial.

1. To open the app, select

the Manage Customer
Returns tile.

2. To create a new customer

return, choose Create.

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Creating Return Orders (BKP 2)

Explanation Screenshot

3. Choose Adapt Filters.

4. Choose More Filters.

5. Select SD Document.

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Creating Return Orders (BKP 2)

Explanation Screenshot

6. Choose OK.

7. Choose Go.

8. A list of reference sales

documents displays.

To use a document as a
reference for your new
customer return order,
choose Create.

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Creating Return Orders (BKP 2)

Explanation Screenshot

9. Open the Return Reason

dropdown.

10. Select Customer ordered

too much.

11. Enter 1 as the return

quantity and press Enter.

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Creating Return Orders (BKP 2)

Explanation Screenshot

12. Choose Create.

13. The return order is

created.

Choose Follow-Up Activities.

14. Open the Follow-Up

Activity dropdown.

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Creating Return Orders (BKP 2)

Explanation Screenshot

15. Select Inspection at

Customer Site (0008).

16. Choose Save.

17. Choose Save.

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Creating Return Orders (BKP 2)

Explanation Screenshot

18. To return to the

launchpad, choose SAP.

You have successfully

created a return order.

This concludes the

interactive tutorial.