Running head: HERMES: DELIVERING CHANGE 1

Hermes: Delivering Change

Farhad Thasin Shaon

Section-13

Id-1731144030

North South University

HERMES: DELIVERING CHANGE 2

Delivering Change

Question 8-14: How can a planning and mapping software help Hermes to achieve a

95 percent first time delivery target?

Answer: Today companies are making important business decisions based on data.

Managers understand the importance of business intelligence in the planning process.

Business intelligence refers to variety of data that managers can use to make more effective

strategic decisions. Managers use digital tools to utilize these datas.

A company such as Hermes can benefit a lot by applying digital tools such as web-

based mapping solution. The elements of the software are-

1. Viewing tool –this will allow users to visualize their territories and courier rounds.

2. Planning or Operations tool – for Field Management to make changes to their

territory structure and submit these for approval.

3. Scenario Planning tool – to allow the Central Operations team to optimize and

model wide-scale changes to the territory structure in order to identify efficiency

gains.
HERMES: DELIVERING CHANGE 3

The benefits are –

1. Operational savings, expenses and delivery costs will be cut.

2. Improvement in service performance, efficiency and courier retention.

3. Provides holistic view of courier network.

4. Changes to the network are automatically updated and reflected on the system on

a daily basis.

5. Proactive management of rounds for different scenarios (peak planning).

6. Reliance on human expertise eliminated.

7. Field managers can access the system via an iPad and they can make and see their

planning changes immediately.

HERMES: DELIVERING CHANGE 4

Delivering Change

Question 8-15: How can planning ensure that Hermes continues to meet its delivery

targets in the future and at times when there is bad weather or high peak-demand?

Answer: In order for Hermes to continuously meet its delivery targets in the future

and at times there is bad weather or high peak demand, it needs to apply the following

measures –

1. Management hierarchy needs to be flattened to effectively plan in dynamic

environments. company needs to allow lower organization levels to set goals and

develop plans because there is little time for goals and plans to flow down from

the top. Managers need to trust their employees to make set goals and plans and

trust them to do it.

2. Managers of Hermes need to develop plans that are specific yet flexible. So, the

plans can serve as a road map when destination changes due to dynamitic change

in environment.

3. Top level mangers need to let the employees know what their work unit need to

accomplish in specific time frame. When employees know what they need to do to

achieve organization goal, they co-ordinate their work activities and efficiently

achieve organizational goals during uncertain environments.

4. Managers must stay alert to environmental change and react accordingly. Even in

unpredictable environment managers must continue formal planning to maintain

organizational performance. In uncertain scenarios such as bad weather or climate

change, Hermes must plan far ahead to face the changes.

5. The quality of the planning and its implementation plays a bigger part in high

performance. So, through planning must be concluded by acquiring sufficient

business intelligence and by the usage of digital tools.

HERMES: DELIVERING CHANGE 5

Reference

Geoplan delivered a Web-Based Mapping Solution which allows the creation, viewing,

organization and management of courier rounds. Retrieved from –

https://www.geoplan.com/about/case-studies/hermes/index.html

Hermes. [photograph]. (n.d.). Retrieved from

https://newsroom.hermesworld.com/international/?s=&fwp_posttype=pressematerial

&fwp_pressematerial_type=picture&fwp_press_tags=mobility%2Ctechnology&fwp_

paged=3

Hermes. [photograph]. (n.d.). Retrieved from

https://newsroom.hermesworld.com/international/?s=&fwp_posttype=pressematerial

&fwp_pressematerial_type=picture&fwp_press_tags=mobility%2Ctechnology&fwp_

paged=3

Robbins, Stephen.p. management (2018). San Diego: Pearson

Coulter, Mary. management (2018). Missouri: Pearson