East West University

Department of Business Administration

Course Name: Organizational Behavior
Course Code: MGT 251

MIDTERM EXAMINATION 1

Fall 2021 Total Marks-20 Time: 1 hour 20 minutes

Answer the following questions: Marks: 12

1. “OB can improve your employees’ work quality and productivity by showing you how to
empower your employees, design and implement change programs, improve customer
service, and help your employees balance work–life conflicts”-Do you agree? If yes, why? If
no, why not? 4x1=3
2. Luis and Carol are managers who seem to have little in common. Luis is a young, recently
hired male from a Spanish-speaking neighborhood in Miami with a business degree. Carol is
an older woman from rural Kansas who started as a customer service trainee after high
school and worked her way up the hierarchy. At first, these coworkers may notice their
surface-level differences in education, ethnicity, regional background, and gender. However,
as they get to know one another, they may find they are both deeply committed to their
families, share a common way of thinking about important work problems, like to work
collaboratively, and are interested in international assignments. Do you think that the deep
level similarities can help each other to better perform together? Why?4x1=3
3. Recall a situation when you had a personality clash with one of your friends. What reason
do you think is responsible for the difference? Explain.4x1=3

Read the case carefully and answer the following questions: Marks: 8

It is the year 2020, and drones are everywhere. Alibaba quadcopters have been delivering special ginger tea to
customers in Beijing, Shanghai, and Guangzhou for years; Amazon’s octocopters finally deliver packages in most
major cities within 30 minutes without knocking down pedestrians; and college students everywhere welcome
late-night nachos from Taco Bell Tacocopters. Indoor drones are still in the pioneering phase—backyard enthu-
siasts are building tiny versions, but no large-scale com- mercial efforts have been put toward indoor utility
drones. That’s all about to change.

You work for a multinational technology corporation on a sprawling, 25-acre headquarters campus, with offices
in 2 million square feet of interior space in one large build- ing and four additional smaller (but still large)
buildings. The official Head of Interior Spaces is your boss; you’re the leader of the Consideration of New Things
team. In a meeting with your team, your boss says, “I’ve just heard from my friend at Right To Drones Too (R2D2)
that his group has perfected their inside drone. It’s small and light but can carry up to 10 pounds. It includes a
camera, a speaker, and a recorder.”

Your team expresses surprise; no one even knew an inside utility drone was under development, and govern-
ments worldwide are still haggling over regulations for drones. Your boss goes on enthusiastically, “I’ve seen the
little drones, and I think you’ll be impressed—not only can they scoot across the quad, but they can fetch things
off tables, grab me a latté , attend meetings for me, check over your shoulders to see what you’re working on ...
anything! They’re really accurate, agile, and super quiet, so you’ll barely even know they’re around. My friend
wants us to have the first 100 drones here for free, and he’s willing to send them over tomorrow! I figure we can
hand them out randomly, although of course we’ll each have one.” Your boss sits back, smiling and expecting
applause. You glance at your team members and are relieved to see doubt and hesitation on their faces.

“Sounds, uh, great,” you reply. “But how about the team takes the afternoon to set the ground rules?”

-Write the summary of the case. 4x1=4

-Who should get the drones initially? How can you justify your decision ethically? ? 4x1=4

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