Frequency Table

Frequency
Table
R1
Cumulative
Frequency Percent Valid Percent Percent
Valid STS 10 10.4 10.4 10.4
TS 18 18.8 18.8 29.2
S 28 29.2 29.2 58.3
SS 40 41.7 41.7 100.0
Total 96 100.0 100.0
R2
Cumulative
Valid TS 20 20.8 20.8 20.8
S 38 39.6 39.6 60.4
SS 38 39.6 39.6 100.0
Total 96 100.0 100.0
R3
Cumulative
Valid STS 16 16.7 16.7 16.7
TS 8 8.3 8.3 25.0
S 38 39.6 39.6 64.6
SS 34 35.4 35.4 100.0
Total 96 100.0 100.0

R4
Cumulative
Valid STS 11 11.5 11.5 11.5
TS 27 28.1 28.1 39.6
S 23 24.0 24.0 63.5
SS 35 36.5 36.5 100.0
Total 96 100.0 100.0
R5
Cumulative
Valid STS 7 7.3 7.3 7.3
TS 17 17.7 17.7 25.0
S 35 36.5 36.5 61.5
SS 37 38.5 38.5 100.0
Total 96 100.0 100.0
Responsiveness
Cumulative
Valid Baik 74 77.1 77.1 77.1
Tidak Baik 22 22.9 22.9 100.0
Total 96 100.0 100.0

A1
Cumulative
Valid STS 9 9.4 9.4 9.4
TS 15 15.6 15.6 25.0
S 36 37.5 37.5 62.5
SS 36 37.5 37.5 100.0
Total 96 100.0 100.0
A2
Cumulative
Valid STS 2 2.1 2.1 2.1
TS 25 26.0 26.0 28.1
S 39 40.6 40.6 68.8
SS 30 31.2 31.2 100.0
Total 96 100.0 100.0
A3
Cumulative
Valid STS 19 19.8 19.8 19.8
TS 9 9.4 9.4 29.2
S 34 35.4 35.4 64.6
SS 34 35.4 35.4 100.0
Total 96 100.0 100.0

A4
Cumulative
Valid STS 12 12.5 12.5 12.5
TS 26 27.1 27.1 39.6
S 36 37.5 37.5 77.1
SS 22 22.9 22.9 100.0
Total 96 100.0 100.0
A5
Cumulative
Valid STS 7 7.3 7.3 7.3
TS 19 19.8 19.8 27.1
S 35 36.5 36.5 63.5
SS 35 36.5 36.5 100.0
Total 96 100.0 100.0
Assurance
Cumulative
Valid Baik 71 74.0 74.0 74.0
Tidak Baik 25 26.0 26.0 100.0
Total 96 100.0 100.0

T1
Cumulative
Valid STS 11 11.5 11.5 11.5
TS 16 16.7 16.7 28.1
S 41 42.7 42.7 70.8
SS 28 29.2 29.2 100.0
Total 96 100.0 100.0
T2
Cumulative
Valid TS 19 19.8 19.8 19.8
S 44 45.8 45.8 65.6
SS 33 34.4 34.4 100.0
Total 96 100.0 100.0
T3
Cumulative
Valid STS 18 18.8 18.8 18.8
TS 15 15.6 15.6 34.4
S 37 38.5 38.5 72.9
SS 26 27.1 27.1 100.0
Total 96 100.0 100.0

T4
Cumulative
Valid STS 7 7.3 7.3 7.3
TS 29 30.2 30.2 37.5
S 36 37.5 37.5 75.0
SS 24 25.0 25.0 100.0
Total 96 100.0 100.0
T5
Cumulative
Valid STS 7 7.3 7.3 7.3
TS 25 26.0 26.0 33.3
S 36 37.5 37.5 70.8
SS 28 29.2 29.2 100.0
Total 96 100.0 100.0
Tangible
Cumulative
Valid Baik 74 77.1 77.1 77.1
Tidak Baik 22 22.9 22.9 100.0
Total 96 100.0 100.0

E1
Cumulative
Valid STS 12 12.5 12.5 12.5
TS 16 16.7 16.7 29.2
S 33 34.4 34.4 63.5
SS 35 36.5 36.5 100.0
Total 96 100.0 100.0
E2
Cumulative
Valid STS 1 1.0 1.0 1.0
TS 26 27.1 27.1 28.1
S 37 38.5 38.5 66.7
SS 32 33.3 33.3 100.0
Total 96 100.0 100.0
E3
Cumulative
Valid STS 23 24.0 24.0 24.0
TS 9 9.4 9.4 33.3
S 36 37.5 37.5 70.8
SS 28 29.2 29.2 100.0
Total 96 100.0 100.0

E4
Cumulative
Valid STS 14 14.6 14.6 14.6
TS 24 25.0 25.0 39.6
S 36 37.5 37.5 77.1
SS 22 22.9 22.9 100.0
Total 96 100.0 100.0
E5
Cumulative
Valid STS 9 9.4 9.4 9.4
TS 22 22.9 22.9 32.3
S 28 29.2 29.2 61.5
SS 37 38.5 38.5 100.0
Total 96 100.0 100.0
Empathy
Cumulative
Valid Baik 68 70.8 70.8 70.8
Tidak Baik 28 29.2 29.2 100.0
Total 96 100.0 100.0

Re1
Cumulative
Valid STS 8 8.3 8.3 8.3
TS 11 11.5 11.5 19.8
S 42 43.8 43.8 63.5
SS 35 36.5 36.5 100.0
Total 96 100.0 100.0
Re2
Cumulative
Valid TS 18 18.8 18.8 18.8
S 48 50.0 50.0 68.8
SS 30 31.2 31.2 100.0
Total 96 100.0 100.0
Re3
Cumulative
Valid STS 20 20.8 20.8 20.8
TS 5 5.2 5.2 26.0
S 34 35.4 35.4 61.5
SS 37 38.5 38.5 100.0
Total 96 100.0 100.0

Re4
Cumulative
Valid STS 13 13.5 13.5 13.5
TS 16 16.7 16.7 30.2
S 30 31.2 31.2 61.5
SS 37 38.5 38.5 100.0
Total 96 100.0 100.0
Re5
Cumulative
Valid STS 6 6.2 6.2 6.2
TS 19 19.8 19.8 26.0
S 31 32.3 32.3 58.3
SS 40 41.7 41.7 100.0
Total 96 100.0 100.0
Reliability
Cumulative
Valid Baik 72 75.0 75.0 75.0
Tidak Baik 24 25.0 25.0 100.0
Total 96 100.0 100.0
Kepuasan Pasien
Cumulative
Valid Puas 66 68.8 68.8 68.8
Tidak Puas 30 31.2 31.2 100.0
Total 96 100.0 100.0

Jenis Kelamin
Cumulative
Valid laki laki 61 63.5 63.5 63.5
perempuan 35 36.5 36.5 100.0
Total 96 100.0 100.0
Usia
Cumulative
Valid .<20 tahun 3 3.1 3.1 3.1
20-30 tahun 31 32.3 32.3 35.4
31-40 tahun 5 5.2 5.2 40.6
>40 tahun 57 59.4 59.4 100.0
Total 96 100.0 100.0
Pendidikan Terakhir
Cumulative
Valid rendah(SD,SMP) 9 9.4 9.4 9.4
Tinggi (SMA, PT) 87 90.6 90.6 100.0
Total 96 100.0 100.0

Pekerjaan
Cumulative
Valid tidak bekerja 28 29.2 29.2 29.2
bekerja 68 70.8 70.8 100.0
Total 96 100.0 100.0

Frequency Table

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Frequency

Valid STS 10 10.4 10.4 10.4

TS 18 18.8 18.8 29.2

S 28 29.2 29.2 58.3

SS 40 41.7 41.7 100.0

Total 96 100.0 100.0

Valid TS 20 20.8 20.8 20.8

S 38 39.6 39.6 60.4

SS 38 39.6 39.6 100.0

Total 96 100.0 100.0

Valid STS 16 16.7 16.7 16.7

TS 8 8.3 8.3 25.0

S 38 39.6 39.6 64.6

SS 34 35.4 35.4 100.0

Total 96 100.0 100.0

Valid STS 11 11.5 11.5 11.5

TS 27 28.1 28.1 39.6

S 23 24.0 24.0 63.5

SS 35 36.5 36.5 100.0

Total 96 100.0 100.0

Valid STS 7 7.3 7.3 7.3

TS 17 17.7 17.7 25.0

S 35 36.5 36.5 61.5

SS 37 38.5 38.5 100.0

Total 96 100.0 100.0

Valid Baik 74 77.1 77.1 77.1

Tidak Baik 22 22.9 22.9 100.0

Total 96 100.0 100.0

Valid STS 9 9.4 9.4 9.4

TS 15 15.6 15.6 25.0

S 36 37.5 37.5 62.5

SS 36 37.5 37.5 100.0

Total 96 100.0 100.0

Valid STS 2 2.1 2.1 2.1

TS 25 26.0 26.0 28.1

S 39 40.6 40.6 68.8

SS 30 31.2 31.2 100.0

Total 96 100.0 100.0

Valid STS 19 19.8 19.8 19.8

TS 9 9.4 9.4 29.2

S 34 35.4 35.4 64.6

SS 34 35.4 35.4 100.0

Total 96 100.0 100.0

Valid STS 12 12.5 12.5 12.5

TS 26 27.1 27.1 39.6

S 36 37.5 37.5 77.1

SS 22 22.9 22.9 100.0

Total 96 100.0 100.0

Valid STS 7 7.3 7.3 7.3

TS 19 19.8 19.8 27.1

S 35 36.5 36.5 63.5

SS 35 36.5 36.5 100.0

Total 96 100.0 100.0

Valid Baik 71 74.0 74.0 74.0

Tidak Baik 25 26.0 26.0 100.0

Total 96 100.0 100.0

Valid STS 11 11.5 11.5 11.5

TS 16 16.7 16.7 28.1

S 41 42.7 42.7 70.8

SS 28 29.2 29.2 100.0

Total 96 100.0 100.0

Valid TS 19 19.8 19.8 19.8