FORWARD ALL QUESTIONS AND

ESCALATIONS TO CONTINGENT WORK

(800) 506-9609 and press 7 or via
email: dispatch@contingent.net ORDER

WORK ORDER ISSUE DATE 6/21/2017

WORK ORDER: 535070 REQUIRED ARRIVAL DATE & TIME 06/22/2017 11:30 AM REFERENCE PO# 535070
PROJECT NAME: Appendix 1 - NetMedX TICKET #: 03430044

JOB SITE INFORMATION CUSTOMER INFORMATION

Client Name Virtela Technology Services Incorporated - Company Name Contingent International
Brand Address 4400 Port Union Road
Work Location City, State, Zip West Chester, OH 45011
Site Number Virtella - Graha SA building 3rd f Point of Contact Brandon Smith 800-506-9609 Cell: 513-267-9515
Address Graha SA building 3rd fl #303 Jalan Raya Gubeng Project Manager Larry Wilson (800) 506-9609 Cell: (513) 446-1651
No.19-21
Facsimile 513-860-2105
City, State, Zip Surabaya SB

CERTIFIED PARTNER INFORMATION BEHAVIORAL GUIDELINES WHILE ON SITE

Company Name Orion Global Managed Services
Address 20-22 WENLOCK ROAD LONDON ENGLAND N1
7GU
City, State, Zip London ENG N1 7GU UK
Telephone, Facsimile +44 (0) 20 3745 7998 / +447769174403 (Cell)
Point of Contact Al Hay
1. Smile and be friendly, courteous and helpful
2. Be properly groomed
3. Be on time and only in authorized areas of the site
4. Answer questions in a mature, direct and thoughtful manner
5. Complete the assigned tasks in the most expeditious manner possible
6. Report any new opportunities that may arise directly to Contingent
7. Please do not discuss price or attempt to compete with Contingent

DESCRIPTION OF WORK REQUESTED

NATURE OF THE Scope of Work: - Scope of Work:

ACTIVITY ?To console access Juniper Netscreen device and share the screen with Virtela GOC.
?Verify cable between modem and Juniper Netscreen device.
?Please carry Console cable, Ethernet cable, Laptop, 3G/4G Dongle etc.

Local Contact: Name: Fredy, phone#: +62 315041777.

Please note that the site access hours are 9 a.m. to 4 p.m. Local Time. The site will be closed for Holidays from Friday onwards. Hence, please treat this case with high priority.

If you have any questions or concerns, please feel free to respond to this email or contact the Virtela GOC 24x7 at 1-877-275-1696

SPECIAL INSTRUCTIONS
(additional detail may be Please call Brandon Smith with Contingent upon arrival on site at 800-506-9609 or 513-267-9515 (cell)
attached herewith)

WORKMANSHIP AND Unless Contingent specifically states otherwise in writting, all work will be completed to accepted BICSI, NEC, ANSI/TIA/EIA best practices, codes and standards.
STANDARDS
DELIVERABLES 1. Before Work
2. After Work
3. Work Order
4. Equipment Cabinet/Rack

MATERIAL & OTHER ITEMS USED - PLEASE COMPLETE***

LINE ITEM ITEM DESCRIPTION QTY EST UNIT PRICE EST TOTAL PRICE PURPOSE
001
002

SCHEDULE AND RELEASE INFORMATION - PLEASE COMPLETE***

ARRIVAL DATE___________ARRIVAL TIME_________DEPART DATE_____________DEPART TIME_________CNS RELEASE NUMBE_____________________________
TECHNICIAN/ENGINEER NAME ________________________________________________________MOBILE TELEPHONE NUMBER______________________________
TECHNICIAN/ENGINEER SIGNATURE ___________________________________________________________________DATE_________________________________

SITE CONTACT CERTIFICATION & QUESTIONNAIRE

 THANK YOU FOR TAKING A MOMENTTO TELL
US HOW WE DID
Job completed satisfactorily?
Professional/courteous?
Would you like us to follow up
regarding this job?
Undersigned authorized representative certifies that the above work has been completed and that, in the course of performing such work, no damage has occurred
to subject property or any of its contents.
AUTHORIZED SITE CONTACT NAME_________________________________________________________________
Yes No
Yes No AUTHORIZED SITE CONTACT SIGNATURE ___________________________________DATE___________________
Yes No
ADDITIONAL COMMENTS __________________________________________________________________________

What contingent expects of field resources

a. Preparation
- You are expected to thoroughly review all documentation pertaining to all assigned jobs, BEFORE arriving at job site.
- You are expected to bring a printed copy of the Work Order, and job specific Scope/Script documentation.
- Schedule adequate time to complete the job.
b. Dress and Grooming
- Be properly groomed
- Khakis or fitted jeans without holes or tears
- Work shoes or boots
- Shirt with a collar (golf or polo style)
- Shirt should be tucked in
- No shirts with logos
- No shorts
- No Flip Flops or Sandals
- No tattered or torn or dirty or ill-fitting clothes or shoes
c. Be Courteous
- On Time arrival is required.
- Pleasantries and greetings are expected, but additional conversation should be kept to a minimum.
d. What not to say to the End Client (in person or on the phone)
- "I do not know what I am doing"
- "This is the first time I have done this"
- "I was just assigned this job and haven't had a chance to review the scope"
- "I only have limited availability to complete this assignment"
- "The documentation isn't clear"
- "The tech onsite before me really messed things up, or didn't do a good job"
- "The work area is dirty or is a mess"
***These are all things you should discuss with your Contingent Project Coordinator (outside of the end clients listening range)
e. Things you should only discuss with your Project Coordinator (never within listening range of the end client)
- Questions about the Scope
- Approval for a Change Order or any other cost/payment related items (the end client cannot approve these items)
- Anything derogatory about site conditions.
- Anything that is recommended for future improvements.
- Questions about removing equipment. Never remove equipment without approval from Contingent Project Coordinator
- Anything that could be identified as the cause of the current issue, or reason for the current project.

PRIOR TO DEPARTURE PLEASE FAX COMPLETED AND SIGNED WORK ORDERS TO 513-860-2105
6/21/2017 Failure of Contractor/Certified Partner to arrive at designated job site on or before required arrival date & time, failure to be properly equipped with appropriate tools or written documentation expressly requested or
reasonably expected by Contingent or behavior contrary to professional decorum may result in the cancellation of this WO, the associated PO and subsequently any compensation for the Contractor/Certified Partner.
IF YOU DO NOT SEE A BADGE PHOTO INSERTED HERE, PLEASE VISIT YOUR PORTAL TO UPLOAD AND RECEIVE A BADGE FOR FUTURE SITE VISITS https://www.contingent.com/partner_login