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Procedure for Context of the Organization

Date
Prepared by: :

Reviewed Date
by: :

Approved Date
by: :

3 YEAR REVIEW

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This is to certify that, having read and assessed the procedure, no changes are required. This SOP will
remain current for the next 3 years unless a change needs to be incorporated.

Next Revision: ________________________

Reviewed by: ________________________ Signature _______________ Date: ________________

Approved by: ________________________ Signature _______________ Date:

________________ QMR

1. PURPOSE

The purpose of this procedure is to define how the company’s Strategic Direction is developed
by senior management through the identification of interested parties, issues of concerns, risks
and opportunities.

2. SCOPE

This procedure applies to all the activities within the scope of the NAVEED CATERERS AND
EVENT MANAGEMENT Quality Management System.

3. REFERENCE DOCUMENTS

3.1 NAVEED CATERERS AND EVENT MANAGEMENT Quality Manual,

4. TERMS & DEFINITIONS

IP- Interested Parties
R-Risk

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O-Opportunity
SOP- Standard Operating System

5. RESPONSIBILITY AND AUTHORITY

The Management Representative (MR) and HOD’s of all departments are responsible for the
effective implementation of this procedure.

6. DETAILS OF PROCEDURE

6.1. Interested Parties

6.1.1 “Interested parties” are those stakeholders who receive our Products or Services Processes.,
who may be impacted by them, or those parties who may otherwise have a significant interest in
our company. The interested parties applicable to NAVEED CATERERS AND EVENT
MANAGEMENT are listed in the Risk and Opportunity register, along with the reason for their
inclusion. This includes both internal and external parties.
6.1.2 The identification of an interested party does not necessarily bring that party into the scope
of the QMS; for example, labour union leadership may be identified as an interested party, but
that does not mean QMS documents and policies must be developed related to them.
6.1.3 Properly planning a change by applying risk-based thinking can help to avoid negative
consequences such as rework or cancellation or postponement of service; it can also result in
positive consequences such as reduction of nonconforming outputs; or reduced incidents of
human error

6.2 Issues of Concern

6.2.1 For each interested party, the related issues of concern shall be identified in the Risk
Register. These issues may reflect direct concerns of the party (for example, customers are
concerned about the quality of products or services they purchase) or they may be indirect
concerns. Such concerns may impact on the interested party, or maybe concerns derived from the
party that impact on the company.
6.2.2 Issues may be either internal or external, depending on whether the interested party is
internal or external. In addition, a certain type of party may have both internal and external
concerns.
6.2.3 When attempting to identify internal concerns, it may be useful to consider service
concerns, employee concerns, etc.
6.2.4 When attempting to identify external concerns, it may be useful to consider concerns

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arising from competition, society and culture, labour relations, statutory and regulatory issues,
supply chain, economic issues, etc.

6.3 Risk and Opportunity

6.3.1 Management will then identify risks and opportunities related to the issues of concern
within the Risk and Opportunity register.
6.3.2 Within the Risk register, each risk and opportunity will be noted, along with the primary
process involved.
6.3.3 Management will then determine a treatment method for each risk or opportunity. Risks are
managed to reduce their likelihood and severity, while opportunities are managed to increase
their likelihood and benefits. Blended issues may require more complex treatment.
6.3.4 Where a risk is determined to be treated, these must then be entered into the Risk and
Opportunity Register.
6.3.5 Opportunities are managed via the Opportunity in Risk Register

6.4 Strategic Direction

6.4.1 From the information above, CEO devises a “strategic direction” which is documented in
the records of management review.

1. References
Document No. Description

2. Records
Document No. Description
NCEM/FRM/001-A Need and Expectation of Interested Parties
NCEM/FRM/001-B Internal Issue and external Issue

3. History
Issue No. Description
01 New Document

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4. Distribution List
Copy No. Issued to
01 CEO
02 Department Heads
03

Note: When a revision of the SOP is issued, the obsolete version should be returned back for
disposal.

Copyright: This Document is the exclusive property of Naveed Caterers and Event Management And its contents
must not be Communicated to unauthorized persons, or persons outside the company without written consent of
Management