PROSPECTS AND CHALLENGES OF MOBILE

BANKING IN THE PHILIPPINES

Survey from Ateneo Graduate School of Business APMATH S03 Students
* Required

1. Age *

Mark only one oval.

Under 20 years old

20-29 years old

30-39 years old

40-49 years old 50

years or older

2. Gender *

Mark only one oval.

Female

Male

3. Employment Type *

Mark only one oval.

Public Employee

Private Employee

Entrepreneur

Unemployed Student
4. Are you a mobile banking user? *

Mark only one oval.

Yes Skip to question 6

No Skip to question 5

For non-mobile banking users

5. What are the possible reason/s for not using mobile banking (check all applicable
answers): *

Check all that apply.

Security Concerns Not

Friendly User
Visibility
Fees and Data Usage No
Need
Other:

For mobile banking users

6. Which mobile banks do you have an account with? *

Check all that apply.

BDO Online Banking

ING Philippines
UnionBank Online BPI
Online
RCBC Online
LANDBANK Mobile Banking
Metrobank Mobile Banking Security
Bank Online
Komo by EastWest
UCPB Connect
GCash Save Money
Other:
7. Mobile banking is more accessible than visiting a bank. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

8. Mobile banking users can keep track of the transactions at all times. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

9. Mobile banking provides a fund transfer facility anytime and anywhere. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

10. Mobile banking keeps you in touch with your account. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

11. Using mobile banking can easily access and verify your account. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

12. Mobile banking is safe and secure. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

13. Mobile banking helps you to manage your banking tasks effectively. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

14. In using mobile banking, you can save considerable time and effort. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

8/2/2021 PROSPECTS AND CHALLENGES OF MOBILE BANKING IN THE PHILIPPINES

15. Mobile banking is available 24/7 and is a convenient mode of any online
transaction. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

16. Fear of mobile banking provider sharing the confidential information with other
companies. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

17. Mobile banking is not easy to use. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

18. Mobile banking is only for those with smart phone and fast internet connection.
*

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

8/2/2021 PROSPECTS AND CHALLENGES OF MOBILE BANKING IN THE PHILIPPINES

19. Mobile banking is unreliable because personal or transaction details may leak
during the transaction. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

20. Using mobile banking is often frustrating because you need to remember the
access to do further transaction each time. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

21. Mobile banking users are at risk of getting fake SMS messages and scams. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

22. Mobile banking lacks of confidentiality by not using receipt or signature in any
transaction. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

8/2/2021 PROSPECTS AND CHALLENGES OF MOBILE BANKING IN THE PHILIPPINES

23. Mobile banking services are not secured from hacking. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree

24. Providing personal information through mobile banking may not be secure. *

Mark only one oval.

1 2 3 4 5

Strongly Disagree Strongly Agree