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  • BDO Customer Satisfaction Survey

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    Danica Caillo
    315 views5 pages
    This document appears to be the results of a survey measuring customer perceptions of BDO Bank across several categories: responsiveness, communication, access/facilities, reliability, and outcome. Across all categories, most customers agreed or strongly agreed that BDO employees are responsive to requests, communicate well, maintain accessible locations, provide reliable service, and leave customers satisfied and likely to return and recommend BDO Bank.

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    This document appears to be the results of a survey measuring customer perceptions of BDO Bank across several categories: responsiveness, communication, access/facilities, reliability, and outcome. Across all categories, most customers agreed or strongly agreed that BDO employees are responsive to requests, communicate well, maintain accessible locations, provide reliable service, and leave customers satisfied and likely to return and recommend BDO Bank.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    315 views5 pages

    BDO Customer Satisfaction Survey

    Uploaded by

    Danica Caillo
    This document appears to be the results of a survey measuring customer perceptions of BDO Bank across several categories: responsiveness, communication, access/facilities, reliability, and outcome. Across all categories, most customers agreed or strongly agreed that BDO employees are responsive to requests, communicate well, maintain accessible locations, provide reliable service, and leave customers satisfied and likely to return and recommend BDO Bank.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 5

    Neither

    Strongly Strongly
    Responsiveness Agree Agree nor Disagree
    Agree Disagree
    Disagree

    Are BDO employees willing to assist


    customers?

    Are BDO employees never too busy to


    respond to customers' requests?

    Do BDO employees make information


    obtainable by customers?

    Do BDO employees respond to inquiries


    promptly?

    Do BDO employees answer the questions of


    the customers correctly?
    Neither
    Strongly Strongly
    Communication Agree Agree nor Disagree
    Agree Disagree
    Disagree

    Do BDO employees understand the specific


    needs of the customers?

    Do BDO employees give customers individual


    attention?

    Do BDO employees pass transactions in a


    caring manner?

    Are BDO employees concerned with the best


    interests of the customers?

    Does BDO bank have convenient branches


    and operate in extended hours?
    Neither
    Strongly Strongly
    Access and Facilities Agree Agree nor Disagree
    Agree Disagree
    Disagree

    Are BDO bank services consistently fast and


    efficient?

    Is the BDO bank infrastructures are in a good


    state?

    Is the physical environment of BDO bank


    maintained well-cared and clean?

    Are the materials and equipment associated


    with the service of BDO are visually
    pleasing?

    Is the interior and exterior of BDO is visually


    appealing and spacious?
    Neither
    Strongly Strongly
    Reliability Agree Agree nor Disagree
    Agree Disagree
    Disagree

    Do BDO employees provide service as


    promised?

    Are BDO employees dependable in handling


    customers’ service problems?

    Do BDO employees perform services right


    the first time?

    Do BDO employees maintain error-free


    records?

    Do BDO employees reassure customers


    when problems arise?
    Neither
    Strongly Strongly
    Outcome Agree Agree nor Disagree
    Agree Disagree
    Disagree

    Will you purchase other BDO Unibank


    products or services again?

    Will you keep on transacting with the BDO


    Unibank?

    Will you increase the frequency of purchasing


    the services of BDO Unibank?

    Are you satisfied with the overall products


    and services of BDO Unibank?

    Will you recommend BDO Unibank to friends


    or colleagues?

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