Sailaja Putta

Sailaja5461@gmail.com
901-443-1356

Summary

● 8 years of hands-on experience as a Salesforce Administrator, Development and Deployment

Specialist with domain experience including Requirement gathering, design, development,
enhancements, deployment.
● Hands on experience in Salesforce.com Integration, Developing and Deploying custom
Integration Solutions.
● Experience in salesforce lightning framework
● Experience in Administration, Configuration, and Implementation of Salesforce CRM and
SFA applications based on Apex Language and Force.com Platform.
● Experience with Apttus Advanced Workflow Approval.
● In-depth experience with business CRM processes like Lead Management, Pipeline
Management, Case Management, Account Management, Reports and Dashboards,
Forecasting and Campaign Management.
● Experience in SFDC development using Apex classes and Triggers, Visual Force Page, Visual
Force Custom controller components, S-Controls, Force.com IDE, SOQL, SOSL.
● Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users,
Page Layouts, Email Services, Approval, Workflows, Validation rules, Reports,
Dashboards, Tasks and Events.
● Experience in data migration using Import wizard and Apex Data Loader.
● Used Force.com Web services API like REST, BULK, and SOAP and outbound messaging for
implementing web services through WSDL in the application for access to data from External
systems and websites.
● Implement automated M Unit tests with a minimum of 80% code coverage for all code delivered.
● Done with preparation of design document specifications, troubleshoots and testing.
● Followed Agile Methodology with a 2-week sprint process, which included iterative application
development, monthly sprints, standup meetings, poker planning sessions, elaboration sessions
and customer reporting.
● Developed RESTful/SOAP web services in Mule ESB based on SOA architecture.
● Accomplished in implementing integration flows using Mule any point Studio to connect to
REST, SOAP service, Oracle Database, and Active MQ broker.
● Good hands-on experience in designing Mule ESB templates.
● Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data
quality and integrity.
● Extensively worked on the Salesforce.com Sandbox and Production environment including
creating Sandboxes and refreshing it from time to time.
● Hands-on configuration of all new and existing Salesforce.com features including user
management, security, custom objects, page layouts, validations, workflows, flows, process
builders, Einstein Analytics, and other 3rd party applications.
● Implemented flows for salesforce outbound / inbound calls and business process.
● Experience in MuleSoft Any point API platform on designing and implementing Mule APIs.

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 ● Strong knowledge and hands on experience in documenting and designing REST API's using
RAML File.
● Involved in database design on SQL Server and development of different database objects
containing functions, triggers, store procedures.
● Assisted in the front-end development and documentation, UI development, assist other
developers in methodology documentation when needed

TECHNICAL SKILLS:

Salesforce Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual
Technologies Force (Pages, Components & Controllers), S-Controls, Apex.

Salesforce Tools Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex
triggers, Apex classes, Apex web services, Visual force Pages, Eclipse
3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Workbench,
Analytical snapshots, e TFS, Jenkins,
Integration Tools REST, SOAP, MULE ESB

Web Related HTML5, Java Script, Ajax, CSS, XML, DHTML, C, C++, J Query
Languages Apex, HTML

PROFESSIONAL EXPERIENCE:

Phillips66, Bartlesville, OK Aug 2019 – Till Date

Salesforce Developer

Responsibilities:

● Performed Post-deployment activities and Sandbox refresh operations.

● Involved in migrating Components to Production using ANT migration tool.
● Performed deployments in various environments like UAT, QA and Production using Jenkins.
● Administered and monitored the company’s Salesforce CRM application. Created the workflows
for automated lead routing, lead escalation and email alert.
● Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level
and Field-Level security and configured their sharing settings.
● Involved in gathering customer requirements from business user teams spread over the Sales,
Marketing and Customer service.
● Involved in creating gap analysis documents, clearly identifying the data, business process and
workflows of the organization with respect to salesforce.com implementation.
● Developed and Customizing salesforce.com application based on the user needs.
● Developed field & page layout customization for the standard objects like Account, contact,
Leads.
● Maintained and gave permissions to communication templates based on Profiles.
● Performed Data Analysis and migrated data from SQL Server database to salesforce.
● Responsibilities include the working with Analytics and Salesforce.com Cloud teams to develop,
manage, maintain, and support Einstein Analytics technical integrations, dashboards, data and
manage platform administration. 

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 ● Working knowledge with data modeling and analysis to conduct ad-hoc analysis on large sets of
data using various tools like Salesforce Einstein Analytics, R, Python etc. and provide
results/findings/insights to the business owners or management team.
● Involved in Accounts Merging, maintaining Public Groups.
● Experience in building reusable UI components and pages with Lightning component
framework.
● Worked on Salesforce Lightning Components for building customized components replacing
the existing ones.
● Developed RESTful/SOAP web services in Mule ESB based on SOA architecture.
● Worked with senior team members to analyze each product and its competitor, to integrate new
products, and optimize existing products.
● Worked with end users during User Acceptance Testing (UAT) and fixed defects in time
● Worked on data migration from databases to SFDC using Data Loader.
● Expertise in using Mule soft Anypoint studio in creating various flows to integrate applications,
Web services, API's and databases.
● Build the organization’s role hierarchy by adding the Roles as per the organization structure and
created custom profiles to satisfy the organization’s hierarchy.
● Performing the Risk Analysis and Cost Assessment for the Project implementation.
● Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field
Updates and Outbound Messages to manage the Workflow & Approval.
● Worked on various salesforce.com standard objects like Accounts, Contacts, Leads,
Campaigns, Opportunities, Quotes, Activities.
● Created new custom objects, assigned fields, custom tabs, components, custom reports.
● Created custom Reports based on business need and associated them to Dashboard.
● Customizing Company Profile, Security Controls and Communication Templates of the
organization as per the organization requirements.

Environment: Salesforce.com, Visual force Pages, Component, ANT, Change Set, Controllers, Mule
Server 3.7.3/3.8.3, SoapUI/REST, Jenkins, XML, JMS, Log4j, Data loader, SOQL, SOSL, Apex
Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

FedEx, Memphis, TN June 2018 – July 2019

Salesforce Developer/Admin

Responsibilities:

● Responsible for Customization of various salesforce.com standard objects like Campaigns,

Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
● Implemented Web-to-lead to track and solve leads from the company website.
● Created different workflow rules and Approval for various campaign processes.
● Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs,
Components, Visual Force Pages to suit the needs of the application.
● Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application
● Created the workflows for automated lead routing, lead escalation and email alerts.
● Work closely with prospects/clients to identify technical requirements and technical infrastructure
for CRM based enterprise solutions.
● Worked as enhancement team member and performed the roles of Salesforce.com Administrator
in the organization.
● Migrated deprecated Data Mapper mapping to Data Weave in MULE ESB.
● Strong experience in Integration Technologies like Mule ESB integrating various third-party
financial solutions with the custom-made web application.
● Designed and developed enterprise services using REST based APIs.

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 ● Triggered interface events by user interactions, which includes Lightning Component
framework and involved in building Lightning Components using the aura framework.
● Expertise in aura framework, Lightning Components and Salesforce Lightning Design System
(SLDS).
● Created Aura based Components, Attributes, and Controllers which can be compatible to
access through Lightning App builder.
● Advanced knowledge of Heroku and Buddy.
● Involved in the maintenance of the previous versions of the product by addressing bugs and client
issues.
● Involved in integrating web service with SalesForce.com to load Leads back and forth from
Salesforce.com to Legacy and vice versa.
● Developed and configured various Reports and Report Folders for different user profiles based
on the need in the organization.
● Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
● Responsible for creating Queues, Workflows rules and tasks to share and automate work to the
users in the Queue.
● Created unit test cases and coordinated change requests to drive the business requirements during
Integration and Testing stages.
● Working with Operations Manager and users to determine business requirements, provide
administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud Apex Language, VisualForce,
Data Loader, Workflow & Approvals, Reports, ANT, Change Set, Custom Objects, Custom Tabs,
Email Services, Security Control, Web Services, SOAP, UI, Eclipse, SOQL, SQL, Heroku, Jenkins.

MAERSK, Charlotte, NC Mar 2015 – May 2018

Salesforce Admin

Responsibilities:
● Performed the roles of Salesforce.com Administrator in the organization.
● Interacted with various business team members to gather and document the requirements.
Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-
in using Eclipse.
● Worked on various salesforce.com standard objects like Accounts, Contacts, Leads,
Campaigns, coordinated with users to determine requirements and prepared design
documents.
● Performed detailed analysis of technical and business requirements Reports and
Opportunities.
● Closely worked with SalesForce.com consultants while implementing the solutions for
the requirements.
● Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs,
and Components, to suit the needs of the application.
● Involved in Salesforce.com application setup activities and customized the apps to match
the functional needs of the organization.
● Developed various Custom objects, Tabs, Entity-Relationship data model, validation
rules, Components.
● Used Data Loader for insert, update, and bulk import or export of data from
Salesforce.com Objects. Used it to read, extract, and load data from comma separated
values (CSV) files.
● Defined lookup and master-detail relationships on the objects and created junction
objects to establish connectivity among objects.
● Involved in field & page layout customization for the standard objects like Account,
Contact, and Leads.

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 ● Involved in creating and customizing Email template and configuring them to the email
alert within the workflow rule for a standard/custom object.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud Apex Language, VisualForce,
Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
Security Control, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI,
Eclipse, SOQL, SQL.

GOGOVAN INDIA PVT LTD, India. June 2012 – Nov 2014

Salesforce Admin

Responsibilities:
● Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing,
reports, etc.
● Customizing the Salesforce platform to meet the company’s needs.
● Liaising closely with business analysts, project managers and developers in order to ensure that
the Salesforce system is managed effectively.
● Creating and modifying reports and dashboards.
● Working closely with stakeholders to discuss and design new Salesforce enhancements.
● Keeping abreast of new CRM technology & innovations.
● Maintaining clear lines of contact with all colleagues.
● Developing customized solutions to complex IT problems.
● Identifying gaps between the businesses needs and standard application functionality.
● Documenting the business’s needs.
● Putting together Salesforce objects, fields, workflows, validation rules and profiles.
● Delivering Salesforce training to staff as required.
● Executing test plans.
● Keeping up to date with procedure amendments.
● Handling specific Salesforce duties as assigned by senior managers.
● Manipulating and reformatting data.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Controllers, Service
Cloud, Sales Cloud, SQL Server, Security Controls Pages, Data Loader, HTML, Java Script, Eclipse,
Windows XP.

EDUCATION:

o Master’s in Computer Science (Major- Information System and Engineering Management),

Harrisburg University of Science and Technology.
o Bachelor’s in computer science, SK University

CERTIFICATION:

● Certified Salesforce.com Administrator (ADM 201)

● Certified Force.com Developer (DEV 401) / Platform Developer
● Certified Salesforce.com Advanced Administrator (ADM 301)